Queued for ten minutes at the till, only for the cashier to say I’m closing the till as I’m knocking off now, the store was very busy with only that till open. Had to queue then at customer service de... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Queued for ten minutes at the till, only for the cashier to say I’m closing the till as I’m knocking off now, the store was very busy with only that till open. Had to queue then at customer service de... もっと見る
企業が回答しました
Staff very efficient and professional. Took time to listen and were very polite. Order was ready for pick up. Staff member took our other purchases and put them through on the customer service till.
I cannot thank Ellie enough at your Harrogate branch for helping us choose our new garden furniture and home furnishings. Ellie also gave us delivery options which really helped us make our decision e... もっと見る
We bought a kitchen through Homebase and the whole process from design to delivery was very well handled. We had the loveliest designer (Samyra Ahmed - thank you again!) at the Harrogate branch. She d... もっと見る
当該企業による記述
当該企業による記述

Plumpton Park, HG2 7LD, Harrogate, North Yorkshire, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 14%に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The young man that served me was brilliant and very helpful. It’s such a shame for all these staff who will lose their jobs after Christmas.
Easy to click and collect no issues and helpful staff carrying heavy items out to the car.
Staff very efficient and professional. Took time to listen and were very polite. Order was ready for pick up. Staff member took our other purchases and put them through on the customer service till.
Carpet tiles arrived well packed and on time. Drivers very courteous and helpful.
Efficient order was ready for us when we arrived
Queued for ten minutes at the till, only for the cashier to say I’m closing the till as I’m knocking off now, the store was very busy with only that till open. Had to queue then at customer service desk, who then shut as the card machine went down, no customer service, no apologies just poorly run. Can’t give negative stars

Homebase - Harrogate からの回答
Perfect. Also a big thank you to the staff member who helped me take the purchases to my car.
Could not have been better.
The hose reel is basically fine but the turning handle was missing and, unlike the product description on the Homebase website it was not assembled ready for use. Returned for a refund as there was not another in store. Refund assistant whilst polite, did not actually apologise.

Homebase - Harrogate からの回答
Your click and collect order 611428217 is now ready for collection at Harrogate. Pop in before 12 OCT, don't forget your ID. See you soon
After receiving the above text I went to collect the above click & collect order which was a long drive into Harrogate.
Very disappointed to find that the Farrow & Ball paint which was the main part of my order was missing and was told it might be arriving the following day !
A helpful member of staff did search the shelves but to no avail.
Thanks for your reply.
I’d no idea that the paint was to be via home delivery, as I ordered everything on a click & collect basis .
It wasn’t made clear that the paint wasn’t in stock & would be delivered direct .
The helpful lady at the pick up point / reception also thought it was due to come to the Harrogate store from the info she could see on her screen!

Homebase - Harrogate からの回答
Order ready within 1 hr. Great service by store staff, including assistance with loading car
Went to Homebase in Harrogate, No Staff on tills and one in Collection/Pay. The only staff member there Hannah was incredibly rude. When queuing up to pay after one other person she pointed and harshly said that another person was first, she said that another member of staff was called but they never came. As I walked up to the counter to pay she then pointed out that a different person was also before me but they was roaming the isle instead of queuing up. All in all an incredibly rude employee with despicable behavior towards paying customers. This isn’t my first time having an encounter with her either.

Homebase - Harrogate からの回答
Quick service and helped to load into car can't fault it
The lady who served us was extremely helpful, including wheeling the sizeable items on a trolley and helping us squeeze them into our car. All done with a smile on her face!😀
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