Homebase - Leighton Buzzard レビュー 

93
TrustScore 5段階評価の4.5

4.4

Vimy Road, LU7 1ER Leighton Buzzard, Bedfordshire, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち3の評価

Waiting in a queue at tills 4 staff members walked passed one said she would open up but she decided to open up at customer service desk rather a till desk, so people from the back obviously went to h... もっと見る

企業が回答しました

5つ星のうち5の評価

Met a young lady today called Abbie who was very helpful and polite. She was working on the tills but still had time to tell us where the compost was and explained we would need a trolley from out the... もっと見る

5つ星のうち5の評価

I never experienced such a helpful person today when I was buying a battery operated drill and screwdriver at home base in Leighton buzzard.He spent time with me explaining everything that I needed to... もっと見る

5つ星のうち5の評価

Jamie was already finishing helping with 2 happy ladies when I asked if he could help me with an item to take back that was not what was needed. He stayed with me to pick up 2 discounted items of furn... もっと見る


企業情報

  1. ホーム センター
  2. バスルーム用品店
  3. DIY用品店
  4. 家具店
  5. ガーデン センター
  6. キッチン家具店

Homebase - Leighton Buzzard について

当該企業による記述

Homebase

当該企業による記述

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

連絡先

  • Vimy Road, LU7 1ER, Leighton Buzzard, Bedfordshire, 英国

  • 0345 640 7649

4.4

優良

TrustScore 5段階評価の4.5

93件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 47%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(93)

過去12か月のレビュー数: 754

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great customer service!

Great communication.....swift refund of out of stock item I ordered on line & when I went to collect the other items they'd found an alternative for the out of stock item for me to look at....what great customer service Leighton Buzzard!

2024年5月12日
自発的なレビュー
5つ星のうち5の評価

Very good service

Came to the Leighton Buzzard store for a click and collect order. The employee who assisted me was very helpful, bringing items to my car and loading up as well.

2024年5月11日
自発的なレビュー
5つ星のうち5の評価

Exceptional Customer Service

We found a bistro set for our garden online which looked as if it was exactly what we were looking for. The store in Leighton Buzzard was showing availability so we visited to check to see whether the seats were comfortable. We couldn’t see the item on display so asked a member of the team for some help.
Kevin literally could not have been more helpful - he found the item which was still boxed up, opened it so that we could check the cushions, went and got us a trolley as we decided to take it, took payment at customer service himself and then came with us to the car to help to load it.
Wow,an exceptional customer experience - Kevin is an absolute credit to the store in Leighton Buzzard.

2024年5月10日
自発的なレビュー
5つ星のうち3の評価

Customer comes second

Waiting in a queue at tills 4 staff members walked passed one said she would open up but she decided to open up at customer service desk rather a till desk, so people from the back obviously went to her, another staff member went to the till next to the one we were queue at but decided not to open. Not customer focused at all, no apologies for the long wait. Won’t be going to this store again

2024年4月26日
自発的なレビュー
Homebase - Leighton Buzzard ロゴ

Homebase - Leighton Buzzard からの回答

Hi Carol,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

5つ星のうち4の評価

Signage!!!

I had a specific item to buy and travelled 10 miles or so to my nearest Homebase (Leighton Buzzard). I'd not been there before. The store was very tidy and well stocked, but almost completely devoid of customers. As I made my purchase I commented that the store was very quiet...."It's always like this" was the reply. I got to thinking why........could it be that the store is virtually invisible from the main road?
When I drove to the store I could just about see the Homebase store in the distance through the Tesco car park, but seeing no Homebase direction signage continued along the road to where I assumed the Homebase carpark might be......only to find I was at the carpark exit! Retracing my steps back to the Tesco carpark entrance I drove in to see a small Homebase sign I hadn't seen from the road. At last a way in! How may other customers have had this difficulty I wonder?

2024年4月11日
自発的なレビュー
5つ星のうち5の評価

Visited the Leighton buzzard store last…

Visited the Leighton buzzard store last week to purchase some lightbulbs. I was unsure what type I needed. Jamie came over and asked if I needed help and was very useful in assisting me. He was polite and informative and provided me with the product I needed.

2024年4月13日
自発的なレビュー
5つ星のうち5の評価

Super helpful

Lovely experience with a super helpful Jamie on the shop floor and a very helpful Kevin at the till. We couldn’t get what we wanted but Kevin looked at several ways and spent a lot of time, but it didn’t seem so bad with how helpful and lovely they both were!

2024年4月14日
自発的なレビュー
5つ星のうち5の評価

Decking stain

My wife and I went into Homebase in Leighton Buzzard to find and buy decking stain. We weren’t really sure what to get or the best way to apply it.

Kevin, a really kind customer service assistant was brilliant. He advised us on the type that’s best for our situation and colours. We walked out with what we needed feeling happy and content. Thank you Kevin and Leighton Buzzard Homebase.

2024年4月10日
自発的なレビュー
5つ星のうち5の評価

Maggie at Leighton Buzzard’s Homebase…

Maggie at Leighton Buzzard’s Homebase is a STAR! She gave me great advice on what paint to buy for the project I’m working on. Later on said paint spilt inside my bag and she was an absolute angel helping me and my sister clean it up. She was so patient and helpful - even going off to clean one of our paintbrushes that had been caught in the spill. Maggie is an asset to the Homebase team! 10/10 🤩

2024年4月8日
自発的なレビュー
5つ星のうち3の評価

Nobody at the collection point.

Nobody at the collection point.
No assistance to help take goods to the car.

2024年4月8日
自発的なレビュー
Homebase - Leighton Buzzard ロゴ

Homebase - Leighton Buzzard からの回答

Hi Dennis,

We’re sorry you’ve had a disappointing experience instore. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

5つ星のうち5の評価

Best experience at home base

Kevin was by far the most helpful and best store assistant that I have encountered I the Leighton Buzzard Homebase. He was cheerful and very knowledgeable. He made my experience much better than previous visits.

2024年3月12日
自発的なレビュー
5つ星のうち1の評価

Spent £15.000 on a new kitchen and the…

Spent £15.000 on a new kitchen and the after care service is appalling so dissatisfied is beyond belief I can't believe we have been treated this way and as for just simple politeness is non existing with the staff we have dealt with :(

2024年1月15日
Homebase - Leighton Buzzard ロゴ

Homebase - Leighton Buzzard からの回答

Hi Geoffrey​,

We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention.  We can see that our Customer Escalations Team are in contact with you to get this sorted for you

Thanks,
Team Homebase

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