Excellent service…I have not received service as good for many years! Friendly and great to be able to support a local business…thank you Kim and the team 😊
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Customer service. Maddie was brilliant. Gave me all the information I asked for, good communication and very helpful! She even helped with the delay in my delivery even though she had finished wor... もっと見る
企業が回答しました
From first ordering to delivery this was a perfect transaction. The mats are well priced, and although on back order, as they and the fixing pins were out of stock, they were available when advised, o... もっと見る
企業が回答しました
Ordered two wall mats for our horse box to repair the damaged panels. The panels were very reasonably priced, were delivered within a couple of days by reliable company and were as advertised. The del... もっと見る
企業が回答しました
企業情報
当該企業による記述
Horsemat Ltd are suppliers and installers of quality stable mats - equestrian matting, matting for horse walkers, grass mats, matting for horse boxes & trailers and paddocks. We also, supply and install many products for kennels, gyms, sports areas, driveways, gateways, car parks, there aren't many scenarios we haven't come across in 20 years! As a small family company, we really pride ourselves on our personal customer service, we set our standards bar at Charles Kingsley's quote "Do as you would be done by" . We believe customer service is in decline and would like you to experience the standard that we would hope for ourselves. We genuinely care about our customers, their requirements and seeing your enquiry all the way through from your vaguest thoughts to the delivery or installation of your mats. Your satisfaction is our motivation, we will never unnecessarily sell you a product that you don't need. We never say that things don't go wrong, but if they do we will do everything in our power to put it right, quickly and efficiently for you. If you need a mat for it Horsemat has you covered with not only great products but fantastic service! We invite everyone to review us, and are enormously proud of and appreciate our Trustpilot reviews.
連絡先
The Old Stables, Goldingham, CO10 7ER, Sudbury, 英国
- 01787 886929
- sales@horsemat.co.uk
- www.horsematshop.co.uk
5.0
優良
948件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful company, good quality and good price
The new mats arrived promptly and are good quality and definitely fit for purpose. They are also much easier to sweep than the bobble top type mats, so I will be ordering some more!
Horsemats are helpful and well priced.
2025年10月28日
Horsemat ltd からの回答
Thank you so much Anne for taking the time to leave us a great review. There is NO doubt the Amoebic mats are sooo much easier to sweep clean! We look forward to helping you again when you are ready!
Horsemat ltd からの回答
Thank you for leaving us a lovely review. We were delighted to be able to help you again!
Horsemat ltd からの回答
Thank you for taking the time to leave us a great review!
Horsemat ltd からの回答
Thank you for leaving a lovely review Polly. We really appreciate it!
Great quality stable mats
Excellent customer service, the team were very helpful. Delivered on time and the product is great quality. Thank you.
2025年12月3日
Horsemat ltd からの回答
Thank you for leaving us a great review Debbie. We were so pleased to be able to you. It is good to hear your delivery went well, that'll be all those lovely clear instructions, thank you!
Excellent Advice for an Excellent Product!
A marvelous product, bought for a second time following more Excellent advice, knowledge and an understanding of what is required. Could not be bettered, nor could i fault this company nor their customer service! The second purchase from Horsemat Ltd and I very much look forward to doing so again for my next project in the spring! Other companies should take a leaf out of their books!
2025年11月26日
Horsemat ltd からの回答
Thank you Susie for taking the time to leave us a really lovely review. We really appreciate it. It was our pleasure to be able to refine what you were looking to achieve and look forward to speaking to you in 2026 for your next task!!!
Next day delivery a big plus
Next day delivery a big plus. Staff always very helpful and keen to ensure installation with no problems.
2025年11月19日
Horsemat ltd からの回答
Thank you for taking the time to leave us a great review. We are always happy to help with advise and make sure installations go smoothly, although wall mats are light there is a "method!"
Horsemat ltd からの回答
Thank you Ellen for your lovely review. It was our pleasure to be able to help you.
Genuinely a pleasure to deal with
Genuinely a pleasure to deal with, from my first call with Theo. He took the time to listen to my needs and sent out a variety of samples to I could make an informed decision before I made a purchase. At a later date, I then spoke with Maddie to place my order who went through all the details and arranged shipping. I was kept informed throughout the delivery process. A*
I ordered the Super Jim 17mm and what a product! Some serious matting! Heavy duty and far superior to other companies products that I had received previously. Be warned these mats are heavy!
2025年11月13日
Horsemat ltd からの回答
Thank you Jon for taking the time to leave us a lovely review and appreciating what we all strive so hard to achieve. We are delighted that you are pleased with your SuperJim Mats, we are sure you didn't need to work out on the day you installed them, but hope you enjoy working out on them in the future! They will certainly last a long time!
Always very helpful and deliver the…
Always very helpful and deliver the goods on time. Excellent service 👍
2025年11月10日
Horsemat ltd からの回答
Thank you Mickey for taking the time to leave us a great review. It is always a pleasure to hear your cheery voice and we look forward to helping you again soon!
Kim is lovely
Kim is lovely, very helpful with accommodating me and giving me advice too and amazing service. Thank you very much
2025年11月7日
Horsemat ltd からの回答
Thank you Mary for leaving us such a great review. It was our pleasure to be able to help you. We hope that you are able to get your stables sorted quickly and your horses will soon be settled.
Excellent
Just bought my second lot of stable mats from Horsemat. As before, fast delivery, great communication and a brilliant product. Will definitely buy from Horsemat again.
2025年11月5日
Horsemat ltd からの回答
Thank you so much for leaving us a lovely review. We were delighted to be able to help you again and look forward to helping again in the future.
Horsemat ltd からの回答
Thank you Mitchell, for taking the time to leave us a great review. We love a different application!
Horsemat ltd からの回答
Thank you Sally for taking the time to leave us a lovely review. We were delighted to be able to help you.
So very helpful.…
Everyone I spoke to immediately understood my requirements and were able to advise and arrange prompt delivery.
2025年10月22日
Horsemat ltd からの回答
Thank you Helen for leaving us a great review, we were really happy to advise you with your choice of matting for your ramp.
Excellent Customer Service
So helpful with what I was looking for and mats arrived the next day 😀
2025年10月13日
Horsemat ltd からの回答
Thank you for taking the time to leave us a lovely review! We were so pleased to be able to help you and that DX delivered quickly!
Good product and service
Helpful staff, quick replies to emails, and the mats are great quality for the price.
2025年10月3日
Horsemat ltd からの回答
Thank you for taking the time to leave us a great review. We were delighted to be able to help you with your Stable Mat choice and to help your Dad with the collection.
Very knowledgeable and helpful service
Very knowledgeable and helpful service. Delivered as planned by great delivery driver who delivered the very heavy mats right into the stable. No complaints at all!
2025年9月30日
Horsemat ltd からの回答
Thank you for taking the time to leave us a great review! Theo was delighted to be able to help you and it is so good to hear that your driver was so helpful!
Horsemat ltd からの回答
Thank you so much Louise for leaving us a lovely review. We were delighted to be able to help you again and truly appreciate your loyalty 17 years after we supplied your first mats!
Excellent, personal customer service
I cannot recommend Horsemat highly enough. Specifically, Kim. Kim guided me through a process of buying the right products to create a winter track system in my paddock for my mares. She gave insightful, unbiased advice which enabled me to make informed decisions. The product arrived on time and met all expectations.
2025年9月4日
Horsemat ltd からの回答
Thank you so much Jo for your glowing review. Yes I lead from the front but I can genuinely say all of my team have the same values and ethos and if they aren't sure about something will ask me. It was my absolute pleasure to help you. Good luck getting winter ready!
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