Excellent service…I have not received service as good for many years! Friendly and great to be able to support a local business…thank you Kim and the team 😊
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Customer service. Maddie was brilliant. Gave me all the information I asked for, good communication and very helpful! She even helped with the delay in my delivery even though she had finished wor... もっと見る
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From first ordering to delivery this was a perfect transaction. The mats are well priced, and although on back order, as they and the fixing pins were out of stock, they were available when advised, o... もっと見る
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Ordered two wall mats for our horse box to repair the damaged panels. The panels were very reasonably priced, were delivered within a couple of days by reliable company and were as advertised. The del... もっと見る
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企業情報
当該企業による記述
Horsemat Ltd are suppliers and installers of quality stable mats - equestrian matting, matting for horse walkers, grass mats, matting for horse boxes & trailers and paddocks. We also, supply and install many products for kennels, gyms, sports areas, driveways, gateways, car parks, there aren't many scenarios we haven't come across in 20 years! As a small family company, we really pride ourselves on our personal customer service, we set our standards bar at Charles Kingsley's quote "Do as you would be done by" . We believe customer service is in decline and would like you to experience the standard that we would hope for ourselves. We genuinely care about our customers, their requirements and seeing your enquiry all the way through from your vaguest thoughts to the delivery or installation of your mats. Your satisfaction is our motivation, we will never unnecessarily sell you a product that you don't need. We never say that things don't go wrong, but if they do we will do everything in our power to put it right, quickly and efficiently for you. If you need a mat for it Horsemat has you covered with not only great products but fantastic service! We invite everyone to review us, and are enormously proud of and appreciate our Trustpilot reviews.
連絡先
The Old Stables, Goldingham, CO10 7ER, Sudbury, 英国
- 01787 886929
- sales@horsemat.co.uk
- www.horsematshop.co.uk
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
On time delivery and good quality
Rubber matting was dispatched and delivered on time and on arrival was left in a safe place. Matting is of very good quality and has laid well in the stable

Horsemat ltd からの回答
Excellent customer service and outstanding products
I stumbled upon Horsemat Ltd while searching for stable mats that would be of quality and competitively priced, having the option to request free samples sent is also a big bonus and did help me decide on the mats I purchased.
Kim was very pleasant and very helpful from my first email enquiry. I checked the delivery information on their website and knew their courier wouldn't make it to my home due to access restrictions. I called Kim, we chatted over all options available for delivery and had them dropped off with a neighbour.
Horsemat Ltd is an absolute pleasure to do business with, emails answered in good time, Kim was always available on the phone. Mats ordered at end of the week and delivered following Wednesday, full updates from courier with time slot and when delivery was successful.
I will be a returning customer when I need more mats.
Thank you Kim and the gang.

Horsemat ltd からの回答
Super fast efficient service.
The mats are exactly what I wanted and came super fast with no issues, helpful staff.

Horsemat ltd からの回答
What a fantastic company
What a fantastic company. Not only are the products excellent but their helpfulness and professionalism goes above and beyond. From the first point of contact, sending samples and keeping in touch without being pushy. Once ordered the matts were delivered in 48 hours. Thank you

Horsemat ltd からの回答
Fantastic experience and helped me out…
Fantastic experience and helped me out at short notice. Truly first class service from lovely people.

Horsemat ltd からの回答
Great company to deal with
Great company to deal with. Very pleasant and efficient. Happy to recommend.

Horsemat ltd からの回答
My only difficulty was that the…
My only difficulty was that the delivery lorry was unable to bring the mat to our door so I had to get in my car and drive down to meet him and as he was on his own I was expected to help him unload the extremely heavy mats into my car. When i got home I had to arrange for a friend to help get them out of my car and into the garden.

Horsemat ltd からの回答
100% happy with Customer service and my…
100% happy with Customer service and my order was expediated and arrived the following day. Driver was very polite and assisted with removing the mats from their van.
many thanks
James Froilan
Head of Equestrian. New Hall School.

Horsemat ltd からの回答
Good customer service
The person I spoke with was very helpful, advising on type and number of mats needed. Ordering was simple and the mats arrived on the day expected within a given 3 hour timeslot.

Horsemat ltd からの回答
Sophie was very helpful and new what…
Sophie was very helpful and new what she was talking about

Horsemat ltd からの回答

Horsemat ltd からの回答
Friendly professional service.
Friendly professional service.
Really helpful staff.
Good quality mats and competitive price will definitely buy again.

Horsemat ltd からの回答
A refreshingly great customer service
A refreshingly great customer service, and prompt delivery of optimum quality product! Definitely recommend this company, which really cares about customer satisfaction.

Horsemat ltd からの回答
Overall, excellent
Prices very good. Response to my enquiry excellent, a couple of hours. Theo very helpful on the telephone, I highly recommend

Horsemat ltd からの回答
Very pleased with the mats I ordered
Very pleased with the mats I ordered. I have used them for several weeks and am very satisfied. They were fairly easy to cut accurately with the right tools. A little difficult to move around by one person as they are pretty heavy. I also think several others in their range would have been equally suitable.

Horsemat ltd からの回答
Excellent service.
Got all the information I needed to do complete my task in hand.
Service was excellent.

Horsemat ltd からの回答
Purchase of rampatd.
Very helpful when ordering mats for lorry ramp and a very efficient delivery on day that was quoted.excellent service and I would recommend this company.

Horsemat ltd からの回答
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