Hosteeva レビュー 

If we could give zero stars, we would. Working or having worked in industries where we mostly deal with people’s issues/complaints, we typically make the best out of small issues, but that wasn’t an option here. There were so many more positive reviews than negative reviews, so we went for it, but we learned our lesson.

We rented the “Romantic Hideaway” for a three night stay for a total of $883.56. We arrived and there was an error message on the dart board, so we messaged the host to notify them. Told them we were just letting them know so we weren’t charged for the damage. We didn’t really look around and kind of just chilled for a bit until we went to bed. We pulled back the covers and it was immediately clear the sheets had not been washed from the previous guests. There was hair in the bed, dirt on the sheets by the feet, and numerous stains. The second set of sheets left in the bedroom did not fit the bed and we had to locate other ones. We washed the sheets and some of the stains came out. The next morning, we went to start the fireplace in the living room and it did not work. We messaged the “host”, who apparently wasn’t the host, but was a third party rental company, Hosteeva. They said they would send someone to fix the issues, so we decided to stay. No one came, but we were in contact with them and by the time we learned no one was coming, it was too late and dark for us to drive.

We looked around the rest of the house to try to make the best out of other amenities and just found more uncleanliness. There was buildup in the toilet, water damage in the master shower, mold in the coffee maker, and cobwebs throughout the house. We looked at the indoor jacuzzi and there was hair and dirt in it, clearly not having been cleaned. The outdoor hot tub only half filled with cloudy water, to where the jets would not be properly effective, and there was mud/dirt resting at the bottom of the hot tub.

At this point, we reached out to Airbnb and I sent them photos and videos of everything. Hosteeva would continuously say they would work with us, then we would be ignored until late at night, when we would be charged for an additional night. They offered us 20% off for the fireplace not working and 20% off the cleaning fee totaling $150. I asked about the jacuzzi and hot tub and mere fact that none of the amenities being paid for were usable and they said they weren’t aware of that. I told them I’d spoken with Airbnb who had been coordinating with them and the woman from Hosteeva asked me to not speak to Airbnb regarding any issues.

The folks from Hosteeva were rude, dismissive, unresponsive, ineffective, and apathetic. Airbnb ended up getting the full cleaning fee of $361 returned and Hosteeva called me to argue about that. In reality, the house was disgusting and there should have been more of a refund, but at least Airbnb said they were looking at suspending their account, so that’s a win for us so others don’t have the same experience.

Very good place. Spacious and cozy. Bring your own coffee.

My family of 4 stayed at the Bywater in a 2 bedroom. The place was clean and nice with secure gated parking and a pool and hot tub. With my booking they continued to send me requests for confirmation, first of my id then of my credit card. I've never had this before but thankfully I saw the emails or my reservation may have been cancelled if I hadn't responded. I'd stay again the location was good

Our stay was great. Exactly what we were expecting and perfect for weekend stay! Very easy to work with, and condo was clean.

The condo was clean and fit our needs as a family of 8. One suggestion would be to change out the shower curtain hooks in the master bathroom, the "s" type hooks fall out when the curtains slide and need to be fixed every shower. Our kids enjoyed racquetball and the indoor pool. Husband went to the gym most mornings and had no complaints. This 1st floor apt was very convenient with stairs to the basement level right next door to make it quick for the kids to enjoy the amenities and walk to the beach. Great location on the strip, we were close by to anything we needed quick. Make sure if arriving in evening to park in a spot that isn't labeled for owners, wasn't easily seen and we got a warning it would be towed out.

Our Christmas stay in a Tennessee cabin was absolutely perfect! The cabin was spacious, clean, and beautifully decorated for the holidays, with a cozy fireplace and stunning mountain views. The kitchen was well-equipped for our festive meals, and the outdoor space was ideal for relaxing and enjoying nature. The hosts were thoughtful and ensured we had everything we needed. It was the perfect escape for a peaceful, memorable holiday. Highly recommend this cabin for anyone looking for a serene getaway!

We recently used a Hosteeva property in Orange Beach, Alabama. There was a small bump in the road but everyone at Hosteeva was absolutely wonderful and helpful and problem was solved.
We will definitely be using this service more and highly encourage everyone to check them out. Great company.

Location, Cleanest And Most Of All Pricing

This is a great place to stay if your in pigeon forge. The cabin was beautiful!! Very clean and quiet area. Is located near dollywood and many other places. Would definitely recommend staying here. I will be staying here if available next time I visit.

Nice, safe, fun n clean area to stay in. Love the property. Da elevator was very slow lol

I had an outstanding experience with this property management company! They were incredibly professional and had a personal touch that made all the difference. The local manager went above and beyond to accommodate our needs and was always available to assist with any requests. Their attention to detail and commitment to excellent service truly set them apart. Highly recommend!

The house is clean, spacious and comfortable and in a very quiet location. The bed is heavenly and I slept great! Thank you.

I own a property in Gulf Shores AL. I have recently changed to Hosteeva as my management company. They are very responsive and are quick to answer my calls. The condo is being well maintained and is clean. I am especially pleased with the quality of the linens.

Hosteeva customer service was well beyond my expectations. I love the person touch from the arrival text to the Hosteeva Swag bag left in the condo. Thank you Hosteeva...we will be back!

Had an amazing stay in Orange Beach, AL. Condo was clean and well stocked. Perfect for our family! Hosteeva's local customer support was top notch!

Great check in experience, super clean condo right on the beach. Seamless experience from start to finish. Will definitely use them again!

Beautiful condo in Perdido Key with a great view. Customer service is top notch 👌🏽

This is a gem and absolutely well kept with all the amenities. Location is a plus because you can actually leave your car and walk to all the popular spots near boardwalk. We are amazed that this is so well decorated and spotless clean.

This place is great. The view is beautiful and from every room. Also the rooms are nice size. Next time I visit I'm going to ask for this same condo.

Absolutely loved our stay with Hosteeva! The condo was stunning and in a fantastic location—close to all the attractions. The check-in process was seamless, and everything was spotless. We felt right at home! Can't wait to return!"