Hypeselection ロゎ
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Hypeselection レビュヌ 

40
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TrustScore 5段階評䟡の4.5

4.5

靎屋
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I had such a great experience shopping here! They have an amazing selection of items that are hard to find in the UAE, which made the visit well worth it. What I appreciated the most was the exce... もっず芋る

5぀星のうち5の評䟡

I bought from them my popmart collection. 100% authentic. Packaging was very secure and items were delivered a day after placing an order. Customer service was also great — quick responses and ve... もっず芋る

5぀星のうち5の評䟡

I recently visited Hypeselection and had a pleasant overall experience. The staffs were genuinely friendly and welcoming. They made me feel comfortable browsing and were happy to answer questions wit... もっず芋る

5぀星のうち5の評䟡

I was just googling for Sonny angel cases for me to use my SA as my bag charm and Hypeselection appeared and it just happened to be on SALE. I have ordered all the colors they have online. Once I have... もっず芋る

䌁業情報

  1. 靎屋

圓該䌁業による蚘述

Welcome to HypeSelection, Dubai's emerging destination for sneaker and streetwear enthusiasts. Dive into our carefully curated collection, featuring the trendiest, most coveted, and awe-inspiring brands in the sneaker and street-wear realm. Accessibility isn't just a buzzword for us; it's a promise. From novices stepping into the world of hype sneakers to seasoned collectors expanding their prized possessions, our commitment remains consistent: an unparalleled shopping experience, bolstered by unwavering authenticity. Join us on our journey as we aspire to be not just a store, but a movement for all things streetwear and sneakers.

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4.5

優良

TrustScore 5段階評䟡の4.5

40件のレビュヌ

5぀星
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この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.5

すべおのレビュヌ

(40)

過去12か月のレビュヌ数: 20件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Excellent service

First time client and I can’t tell enough how helpful, available and friendly was the customer service, they went beyond in order to assist me with the product I wanted. A big bravo and thank you!

2025幎5月6日
5぀星のうち1の評䟡

Order Number 2228

Order Number: #2228
Placed on January 16, 2025 at 11:53 am
Item: Jordan 1 Retro High Bred Toe Keychain - OS - Brand New / Hype Selection Store
Total Price including the delivery charge: 135 AED

I called your customer service team at +971 54 788 1676, today at 1:36pm and I spoke to Osama. I asked him, I need to clarify about the delivery of my Order. Without confirming what my order was or any details of my order, he immediately said that if I placed my order before 12pm, my order will be delivered the same day, otherwise, if the order is placed after 12pm, the order will be delivered the next day.

I told Osama, you didn't even ask any details of my order. Could you please check first the details of my order? I told him that I ordered the keychain. And then he said, yes, you placed the order before 12pm so your order will be delivered today before 8pm. Satisfied with Osama's response, I hung up.

A few minutes later, Osama called me. He said that my order will be delivered tomorrow. He wants to clear out that your website that states "Orders placed by 12 PM will ship the same day, while those placed after will ship the next day", means that the orders placed before 12pm will be delivered the next day and if after 12pm, orders will be delivered the day after the next day. Moreover, he said that the word "Ship" in their sentence means that the order will be shipped in the STORE and not in the customer's delivery place. I told him, why would you make such statements on your website? Why would the customer be concerned about the shipment of your product in your store?! The customer is only concerned when the order will be delivered to them! And in the first place, why would OSAMA initially tell me that my keychain order will be delivered at 8pm today? Is it because my order is a single keychain, that is almost worthless?

The same explanation I had when your Manager Karan called me. "NO DELIVERY ON THE SAME DAY"

I have been referred by my Emirati friend to order this keychain from your store. He said that he has not experienced this kind of issue before because he usually picks up his shoes orders from your store. If I knew that your words "Orders placed by 12 PM will ship the same day, while those placed after will ship the next day" still means the next day, then I should have placed my order on pick up. THESE WORDS ARE MISLEADING, IT IS FALSE ADVERTISEMENT.

Unfortunately, this BAD EXPERIENCE ruined my boyfriend's birthday surprise!

2025幎1月16日
Hypeselection ロゎ

Hypeselection からの回答

Thank you for reaching out and sharing your experience with us. We understand your frustration and the disappointment caused by the misunderstanding regarding your order delivery. Please know that we value your feedback and take all concerns seriously, as we continuously strive to provide the best possible service to our customers.

To clarify, our shipping terms state: Next Day Delivery: Orders placed by 12 PM will ship the same day, while those placed after will ship the next day.

This means that orders placed before 12 PM are dispatched on the same day but delivered the following day. We understand how this phrasing may have led to confusion, and we appreciate your comments about how we might make this clearer in the future.

Regarding the interactions you had with our team, we’d like to assure you that every customer, regardless of order size or value, is equally important to us. While our intention was to explain our policies and assist you, I regret if our communication fell short of your expectations.

At HypeSelection, we pride ourselves on transparency and customer care. While we may not have met your expectations in this instance, we hope you can see that our team acted in good faith and within the terms stated on our website.

We sincerely regret that this situation has left you dissatisfied. Your experience matters to us, and we hope for an opportunity to restore your confidence in the future. Should you have further questions or concerns, please feel free to reach out to us

5぀星のうち5の評䟡

Very positive experience.

Very positive experience shopping with hypeselection. Great product selection + friendly and helpful customer service! Thanks!

2024幎12月26日
Hypeselection ロゎ

Hypeselection からの回答

Thank you for shopping with us and we hope to see you soon!

5぀星のうち5の評䟡

Thank you

Hello! Thank you for this reliable shopping experience. My Ugg slippers arrived very quickly.

2024幎11月22日
Hypeselection ロゎ

Hypeselection からの回答

Thank you for shopping with us and we hope to see you soon!

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