Сказать , что качество поставляемой услуги у них "де..ьмо" - это ничего не сказать! По мнению компании I3D, клиент сам виноват в том, что I3D не могут обеспечить стабильную работу на своём дешевом,... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Не выполняют свои обязательства перед клиентом. Постоянные проблемы с серверами. Погнался за ценой и получил массу проблем, ещё и деньги не хотят возвращать. Большой и жирный минус! Very Bad!!! S... もっと見る
企業が回答しました
При возникших проблемах, придумывали разного рода отговорки и оправдания, вместо того, что-бы решить проблемы серверов. Мои коллеги с ними около месяца бились, чтобы деньги вернули. Даже в "Пай пал" п... もっと見る
企業が回答しました
i3D.net is our new Battlefield 4 game server provider and so far i3D.net delivers a good service and customer support. The ping is really nice, even for players who are outside of USA. I l... もっと見る
企業情報
当該企業による記述
i3Dꓸnet is a leading provider of scalable hosting solutions for game studios and enterprises. Our unique infrastructure spans from Seattle to Sydney, Tokyo to Santiago, and everything in between. This high-performance network combined with our gaming expertise helps us to deliver low latency experiences across the globe.
連絡先
オランダ
- www.i3d.net
1.9
期待以下
105件のレビュー
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Absolute horrible company!
Absolute horrible company!! They are ruining a very important step in gaming by the horrific customer service and unreliable server hosting!! These are money hungry scumbags who are sucking the gaming industry dry with astronomical pricing thats gouging the actual hard working creators!!! STAY AWAY FROM THESE PEOPLE!!!
2017年9月8日
自発的なレビュー
i3D.net からの回答
Dear Joshua, thank you for your review of our services.
The pricing of a game server is dependent on the game, resources it uses and licensing. We have game servers starting at $3 per month. For other games, we have game servers up to $100 monthly. It all depends on the game title and agreements to be made. Similar to licensing costs. If the developers create a light weight server software package, the hosting costs are low. When it is not optimized, or a work in progress, expect more resources to be used and higher costs involved. Choice of operating system is a similar price affecting decision made by the developers.
Similar to this, we are dependent on our relations with the game developer in terms of stability and uptime of the game server software. Some games, especially in 'early access' have bugs or issues that are fixed in a later stage. We are truly sorry you have experienced a less then optimal service.
Money Horny Company AVOID
What kinda of policy is it to just blackmail customers for money after the payement term ends. Some people in jail live more honest then these malicious people. AVOID
2017年8月6日
自発的なレビュー
i3D.net からの回答
Hi - Thank you for your review.
We are very sorry to hear that you are not happy with our services. When ordering a service through our website, the choice is given to cancel a service after the payment term, or to automatically renew the service. For example with domain names, e-mail and business systems it is important to have the service available 24x7 and typically these services automatically renew until cancelled. Through our website you can cancel any service by clicking the cancellation button, or alternatively, our customer support assists with any cancellation request through phone, live chat, e-mail or ticket system. Our helpdesk is open seven days a week.
No 1 Fraud company in the World
No 1 Fraud company in the World. Most pathetic service provider. I don't know how they are surviving. Cheating company address =i3d.net.
2017年6月22日
自発的なレビュー
i3D.net からの回答
Hi - Thank you for your review.
We are very sorry to hear that you are not happy with our services. We would like to get in touch to see what went wrong, and if there is a solution for this issue.
Our company policy is to handle as much as possible using the official i3D.net ticket system. For this reason, we ask for the end users with specific technical issues to contact our support desk using support@i3d.net, where their email will be automatically converted into a ticket for company-wide visibility.
Please contact our support desk and include as much information as possible regarding your issue and our support desk will look in to it. Thank you!
Worst provider in the world
Worst provider.
Server lag and crashes permanently. Support can respond within a week or just keep silence. No moneyback. Server disconnected without warning for the reason like DDoS or any other. After trying to get refunded after downtime they shut down a server without warning. Really appalling service, There are many better companies out there that give you better quality, service, support.
0/10
2017年2月3日
自発的なレビュー
i3D.net からの回答
Hi - Thank you for your review. We are very sorry you are disappointed with the Battlefield 4 service. It is a tough market with PC players DDoS rival community servers, other hosting providers abandoned this region after being engaged in similar community problems. We continue to operate in Russia as the only provider of these services. Unfortunately the problems in Russia are more difficult to solve as we are dependent on the local Russian network providers to keep the service up. When a DDoS happens, they may or may not choose to take action on their network.
Early 2017 we have deployed new anti-DDoS solutions world wide to combat the attacks of Battlefield 4 communities against rival communities. We hope to hear from you if the service has been up to your standards for the past twelve months.
Sehr schlechte Leistung
Sehr schlechte Leistung seitens anbietter.Lags ohne ende,problemloesung nicht ausreichend oder fuerth zum konflikten mit dem support,server weden ohne vorwarnung abgeschaltet wegen angaeblichen DDoS,refund wurde nicht augezahlt.Keine Deutschsprechende mitarbeiter des supports.Fazitt:Suchen Sie sich einen anderen anbietter.
2017年1月31日
自発的なレビュー
Simple not worth it.
They keep generating invoices for you to pay .. your server comes down from nonwhere... in the server administration they have an option to enable whitelist, but its just foolish because even when you enable it, it is actually never enabled.. you have to open a ticket for them to enable this stupid option. I learned that in the hard way.. now Im trying to cancel my server and they keep saying that I have two invoices to pay of 63 euros each.. its simple ridiculous and worthless.
STAY AWAY from them.
2017年1月28日
自発的なレビュー
i3D.net からの回答
Hi - Thank you for your review.
We are very sorry to hear that you are not happy with our services. When ordering a service through our website, the choice is given to cancel a service after the payment term, or to automatically renew the service. Only when you select to automatically renew, we provide the hosting services and send an invoice for delivered services. For example with domain names, e-mail and business systems it is important to have the service available 24x7 and typically these services automatically renew until cancelled. Through our website you can cancel any service by clicking the cancellation button, or alternatively, our customer support assists with any cancellation request through phone, live chat, e-mail or ticket system. Our helpdesk is open seven days a week.
i3d is garbage!
Фигня, а не компания! Сервера не стабильны, поддержки нет, деньги воруют! Вместо решения проблем - сплошные отговорки и "завтраки", техподдержка бездействует, все попытки мирного решения конфликта сводились к одному - "идите к ...".
Самая худшая контора их всех, которые я знал, не связывайтесь с ними!
Garbage, not the company! Servers are not stable, there is no support, money stolen! Instead of solving problems - solid excuses and "let did it tomorrow", technical support is inactive, all attempts at a peaceful solution to the conflict boiled down to one thing - "go to ...".
The worst of all the office that I know do not mess with them!
2017年1月26日
自発的なレビュー
i3D.net からの回答
Hi - Thank you for your review. We are very sorry you are disappointed with the Battlefield 4 service in Moscow, Russia. It is a tough market with PC players DDoS rival community servers, other hosting providers abandoned this region after being engaged in similar community problems. We continue to operate in Russia as the only provider of these services. Unfortunately the problems in Russia are more difficult to solve as we are dependent on the local Russian network providers to keep the service up. When a DDoS happens, they may or may not choose to take action on their network. We hope to hear from you if the service has been up to your standards for the past six months.
Null route, Lags, Crashes, Money loose - thats what i3D offer
We have rented servers from i3D. But we could not use them due to the fact that the servers were constantly lagging and crashes. Also this company is practicing such thing as null route. That means that at any time they can simply turn off your server with a DDoS cause. Null route time varies from 6 hours to a week. Nobody makes any compensation, all these made off by a customer who has already made the payment. They do not want to return money even there is an open claim or dispute in PayPal. We have referred them 2 clients who have gone after several months because most of the time the service was unavailable. Support just mocks clients with answers and questions, without solving the problem, only to simulate the appearance of work, they closure the tickets simply by taking the client into submission, as can be rewritten on the open ticket several times per day, for a week or two or a month, and a problem stay as it was, and remains unresolved.
And you can believe that it is not a temporary problem - it is permanent situation.
I highly recommend NOT TO communicate with i3D as you're just wasting your time, money, customers or players.
2017年1月25日
自発的なレビュー
i3D.net からの回答
Hi - Thank you for your review. We are very sorry you are disappointed with the Battlefield 4 service in Moscow, Russia. It is a tough market with PC players DDoS rival community servers, other hosting providers abandoned this region after being engaged in similar community problems. We continue to operate in Russia as the only provider of these services. Unfortunately the problems in Russia are more difficult to solve as we are dependent on the local Russian network providers to keep the service up. When a DDoS happens, they may or may not choose to take action on their network.
Early 2017 we have deployed new anti-DDoS solutions world wide to combat the attacks of Battlefield 4 communities against rival communities. We hope to hear from you if the service has been up to your standards for the past twelve months.
I3D - шарашкина конторка!
Сказать , что качество поставляемой услуги у них "де..ьмо" - это ничего не сказать!
По мнению компании I3D, клиент сам виноват в том, что I3D не могут обеспечить стабильную работу на своём дешевом, пыльном железе - "Локацию меняйте и будет всё ОК! ", а если уже поменяли, с ущербом для себя (переехав куда-нибудь в Африку), но "воз и ныне там", они найдут ещё тысячу отговорок, чтоб не делать перерасчет.
2017年1月24日
自発的なレビュー
i3D.net からの回答
Hi - Thank you for your review. We are very sorry you are disappointed with the Battlefield 4 service in Moscow, Russia. It is a tough market with PC players DDoS rival community servers, other hosting providers abandoned this region after being engaged in similar community problems. We continue to operate in Russia as the only provider of these services. Unfortunately the problems in Russia are more difficult to solve as we are dependent on the local Russian network providers to keep the service up. When a DDoS happens, they may or may not choose to take action on their network. We hope to hear from you if the service has been up to your standards for the past six months.
I3D не возвращает деньги
Не выполняют свои обязательства перед клиентом. Постоянные проблемы с серверами. Погнался за ценой и получил массу проблем, ещё и деньги не хотят возвращать. Большой и жирный минус!
Very Bad!!!
Sehr schlechter Provider kann ich nur sagen! Immer wieder Probleme mit Servern. Es war günstig aber schlimm und geben das Geld nicht zurück.
Nie wieder!
2017年1月24日
自発的なレビュー
i3D.net からの回答
Hi - Thank you for your review. We are very sorry you are disappointed with the Battlefield 4 service in Moscow, Russia. It is a tough market with PC players DDoS rival community servers, other hosting providers abandoned this region after being engaged in similar community problems. We continue to operate in Russia as the only provider of these services. Unfortunately the problems in Russia are more difficult to solve as we are dependent on the local Russian network providers to keep the service up. When a DDoS happens, they may or may not choose to take action on their network. We hope to hear from you if the service has been up to your standards for the past six months.
Солидная фирма,а ведет себя как гопота.
При возникших проблемах, придумывали разного рода отговорки и оправдания, вместо того, что-бы решить проблемы серверов. Мои коллеги с ними около месяца бились, чтобы деньги вернули. Даже в "Пай пал" писали. Отдать оставшиеся деньги не хотят! Мошенники, не иначе! Не рекомендую обращаться к ним - поимеете геморрой!
2017年1月23日
自発的なレビュー
i3D.net からの回答
Hi - Thank you for your review. We are very sorry you are disappointed with the Battlefield 4 service in Moscow, Russia. It is a tough market with PC players DDoS rival community servers, other hosting providers abandoned this region after being engaged in similar community problems. We continue to operate in Russia as the only provider of these services. Unfortunately the problems in Russia are more difficult to solve as we are dependent on the local Russian network providers to keep the service up. When a DDoS happens, they may or may not choose to take action on their network. We hope to hear from you if the service has been up to your standards for the past six months.
Худший провайдер, мошенники.
Поддержка клиента на нулевом уровне, масса технических проблем (лаги, фризы, падения серверов). Все списывается на DDoS атаки. Смена оборудования, адресов и физических локаций результатов не дает. После систематических попыток добиться исправления недостатков, поддержка просто перестает общаться. В итоге назло отключили сервера, удалили баланс и историю платежей. После выставления претензии через PayPal начали общаться, уговорили отозвать претензию в обмен на изменение локации с гарантией качества. Но ситуация не изменилась, деньги на баланс так и не вернули, хотя были предоплачены три сервера, и остаток составлял около 500 евро. Вот уже три недели пытаемся добиться возврата денег, но результата нет, вопреки обещанию все исправить. В итоге ссылаются на то, что человек который с нами общался в отпуске, когда вернется неизвестно и сейчас ничего сделать не могут. В итоге все выглядит так, что они просто присвоили наши деньги. НЕ СВЯЗЫВАЙТЕСЬ С НИМИ, НЕ СМОТРИТЕ НА ЦЕНЫ! МОШЕННИЧЕСТВО И ВВЕДЕНИЕ В ЗАБЛУЖДЕНИЕ КЛИЕНТОВ!
Customer Support at the zero level, many technical problems (lag, friezes, server crash). All charged to DDoS attacks. Changing equipment addresses and physical locations of the results does not. After a systematic attempt to achieve correct deficiencies, support simply ceased to communicate. In the end, luck would have disconnected the server, removed the balance and payment history. After issuing a claim with PayPal started talking, we were persuaded to withdraw the claim in exchange for a change of location with quality assurance. But the situation has not changed, the balance of the money was never returned, although there were prepaid three servers, and the residue was about 500 euros. For the past three weeks, we are trying to get money back, but the result is not, despite the promise to fix it. As a result, it refers to the fact that the person who communicated with us on vacation, when he returns unknown and now can not do anything. As a result, it looks that they simply appropriated our money. Do not mess with them, despite RATES! FRAUD AND MISREPRESENTATION CUSTOMERS!
2017年1月23日
自発的なレビュー
i3D.net からの回答
Hi - Thank you for your review. We are very sorry you are disappointed with the Battlefield 4 service in Moscow, Russia. It is a tough market with PC players DDoS rival community servers, other hosting providers abandoned this region after being engaged in similar community problems. We continue to operate in Russia as the only provider of these services. Unfortunately the problems in Russia are more difficult to solve as we are dependent on the local Russian network providers to keep the service up. When a DDoS happens, they may or may not choose to take action on their network. We hope to hear from you if the service has been up to your standards for the past six months.
Самый худший провайдер. Воры и мошенники. Вернуть деньги не получится. Worst provider EVER. They rob their clients.
Если бы было можно оценить на 0, я бы поставил 0. На всем протяжении аренды в i3D сервера лагали и падали. i3D списывали все на DDoS атаки. Перекидывали нас с сервера на сервер, меняли оборудование. В итоге сервера бОльшую часть времени были недоступны. На тикеты отвечали по нескольку дней. В итоге просто остановили предоплаченные сервера с причиной "ах так, тогда получайте". Деньги не отдают.
If it was possible to give 0, I would give 0. Throughout rent there were lags and crashes. i3D told that the reason is DDoS attacks. We are thrown from the server to the server, change the equipment. As a result, most of the time the server was unavailable. Response to the tickets were for about a several days. As a result, they simply stopped prepaid server with the reason "ah so, then get". They rob me as they still don't refund me anything and do not want to.
2017年1月23日
自発的なレビュー
i3D.net からの回答
Hi - Thank you for your review. We are very sorry you are disappointed with the Battlefield 4 service in Moscow, Russia. It is a tough market with PC players DDoS rival community servers, other hosting providers abandoned this region after being engaged in similar community problems. We continue to operate in Russia as the only provider of these services. Unfortunately the problems in Russia are more difficult to solve as we are dependent on the local Russian network providers to keep the service up. When a DDoS happens, they may or may not choose to take action on their network. We hope to hear from you if the service has been up to your standards for the past six months.
Terrible company
They do not care about their customers. They blindly rebooted my server, multiple times, without ever contacting me. They also changed the IP without telling me, I had to figure it out by myself.
STAY AWAY.
2017年1月10日
自発的なレビュー
i3D.net からの回答
Hi - Thank you for your review. We are very sorry you are disappointed with the service received. When repairing a game server for our customer, or patching with the newest software we have to reboot the service. This is often done at 3AM or early in the morning, on low peak. This scheduled work if often required by the game publisher to keep the whole game base intact, on the same software version. IP changes for game instances may happen for games where the matchmaking is not IP based, or games with a server browser based on name.
Awful server, constantly crashes
Technicians are useless, servers crash constantly, network connectivity is abysmal unless you host your server in Rotterdam, my procon layer is continually broken everytime the server crashes. Technicians always make lame excuses about their low service quality often blaming the customer.
Absolutely useless. -50/10
Edit: apology not accepted. My advice for anyone reading this is to try another server host, I have been very happy with Fragnet after my abysmal i3d server and would gladly recommend Fragnet.
2017年1月3日
自発的なレビュー
i3D.net からの回答
Hi - Thank you for your review. We are very sorry you are disappointed with the Battlefield 4 game server with Procon service.Early 2017 we have deployed new anti-DDoS solutions world wide to combat the attacks of Battlefield 4 communities against rival communities. We hope to hear from you if the service has been up to your standards for the past twelve months.
Scamming
They r 100% scammer they make TOS as they own & Blackmail people for take money.
2016年12月16日
自発的なレビュー
i3D.net からの回答
Hello Yousuf,
We are very sorry to hear that you where not satisfied about the product. We would like to get in touch with you and resolve this issue for you.
Please be notified that we only provice paid services and abuse is not allowed in any way.
Great co-location service. No downtime yet (2 years), skilled remote hands and network staff.
We are leasing half a rack within the SmartDC datacenter through i3d. We got 2 different internet uplinks and 2 power feeds (A+B feed). In the last 2 years we never experienced any downtime at all. Staff is skilled, they know their stuff.
2016年11月16日
自発的なレビュー
Had to go through paypal to get my money back
First they set the server up all wrong then after that it does not work for 2 weeks! tech guys dont have a clue what they are doing.
I had to go through paypal to get my money back.
Now they send threats to take me to court for money!! for a server i could not even use.
I would leave NO stars if i could.
Stay well away from these unprofessional fools.
2016年3月29日
自発的なレビュー
Good value for money
Very pleased with the server so far, support is very good for the price and you'll typically get replies within 15 mins - 2 hours from my experience. Had a few hiccups with the first server i had but was resolved with a new server. Had a HDD in the new server which developed a bad sector and this was replaced within a few hours, i removed the faulty drive from the RAID array incorrectly resulting in a corrupt OS, this was obviously not i3D's fault. They restored the server with a new OS and RAID1 free-of-charge which they could happily have charged me for. Fantastic network, good hardware (for the price), good price and good support (again, for the price).
I currently have a Xeon X3430, 16GB RAM, 2x 250GB HDDs and 25TB @ 1Gbps. The 1Gbps connection can 99% of the time be completely maxed without any problems. I currently pay 30 euro per month and think it's great value for money.
2016年2月28日
自発的なレビュー
Ùnbelievable low SLA
How can you operate with such a low service level. Surely your response to your customers both internal and external should be far higher than it currently is. If messages were passed to the proper departments and if people responded with at least some empathy for their customers, and if their service offered came up to the level they promise then fine, but no, they are unable to retain our custom due to their own failings.
2015年10月5日
自発的なレビュー
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