IDFC FIRST Bank レビュー 

201
•
TrustScore 5段階評価の1.5

1.4

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5つ星のうち1の評価

This is worst bank I have ever experienced. Back in the day we used to cribb about nationalised banks but trust me, this bank is much much worse than those days of nationalised banks. I have NRE/O... もっと見る

5つ星のうち1の評価

Very disappointing services. I am using idfc credit card since long and always paid my amount on time. Once there was statement bill amount was 1,70,000. I use to pay bill through UPI, so due to UPI... もっと見る

5つ星のうち1の評価

NRI relationship manager support and overall customer service is worst. You will get good response until you open the account. After that forget customer service. Stay away.

5つ星のうち1の評価

IDFC First Bank is a good bank, but the loan management team lacks understanding. If they speak Bengali anywhere in the country, they should at least understand that our national language is Hindi, no... もっと見る

企業情報

  1. 民間銀行

当該企業による記述

About IDFC FIRST Bank Introduction: IDFC FIRST Bank's vision is to build a world-class bank in India that's guided by ethics, powered by technology, and a force for social good. IDFC FIRST is a new age bank that works in the best interest of its customers. Customer-First Philosophy: The Bank has a customer-first philosophy and offers high-quality products to our customers. In any product we launch, we bring something special to our customers. For instance, the Bank is the first and only bank in India that offers Zero fees for 28 essential services on Savings Accounts including for ATM cash withdrawals, IMPS, RTGS, NEFT, Cash Deposits at branches, Cash withdrawals at branches, SMS Alerts, Cheque book, Demand Drafts, Pay-order, duplicate statements, etc. IDFC FIRST Bank is the first bank to offer monthly credit in savings accounts. The bank’s credit cards have unique features such as lifetime free, never-expiring rewards points, zero interest on cash withdrawal at ATMs and low APR, so customer incur less fees on our Credit Cards. Ethics First: The Bank believes that income earned unethically is not worth earning. The Bank applies a "Near and Dear" Test in all product design, so that the employees of the Bank serve only such products to customers that they'd want for their own loved ones. Transformation: IDFC FIRST Bank has transformed from infrastructure to retail banking in four years since merger, increasing CASA ratio from 8.7% to 46.8% (December 31, 2023). Total Customer Deposits have increased by 4.5X from Rs. 39,602 crores at the time of merger as of December 31, 2018, to Rs. 1,76,481 crores as of December 31, 2023. The Bank has set up 897 branches and 1,136 ATMs. Financial Performance: The Bank recorded a PAT of Rs. 2,232 crore (~US$ 269 million) in 9M-FY24, with strong Capital Adequacy of 16.73%. The Bank has a long history of nearly 14 years (including period of Capital First) of maintaining high asset quality, with Retail, Rural & SME book currently having Gross NPA of only 1.45% and Net NPA of 0.51% as of December 31, 2023. Overall Gross NPA including infrastructure is 2.04% and Net NPA is 0.68%. ESG Goals: The Bank is highly committed to ESG. The Bank has high governance scores, the business lines naturally support social goals, and efforts are ongoing to achieve environmental goals.


連絡先

1.4

ひどい

TrustScore 5段階評価の1.5

201件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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1.4

すべてのレビュー

(201)

過去12か月のレビュー数: 83件

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5つ星のうち1の評価

Con Bank for NRIs ....IDFC FIRST

This is a " CON BANK for NRIs. "
DON'T GO BY FAKE AMBASSADOR s to promote IDFC CON BANK. And NRIs PIOs and OCIs globally need to think Ten Times when banking with IDFC BANK.
REKYC not due as claimed by the same agent twice in Oct n Nov 2024 and a mail
was sent by the very same agent "CONFIRMING" the same !!! yet my NRI account is FROZEN ? !!!
Incompetent and Unprofessional Team Leaders Umaima Kasu and more recently Pramod Ram worst the NRI Head Zia who have ZERO ACCOUNTABILITY ? to customers woes ?
RBI need to step in and stop the rot with these banks harassing customers especially IDFC CON BANK at the earliest.

2024年10月10日
自発的なレビュー
IDFC FIRST Bank ロゴ

IDFC FIRST Bank からの回答

We are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

5つ星のうち1の評価

Beware of private banks for NRI…

Beware of private banks for NRI accounts. They lure you in with promises of benefits but later hit you with hidden charges, including a 5% cut on total transactions. They aggressively push unnecessary services, claiming tax benefits and favorable exchange rates, which turn out to be false. Avoid opening NRI accounts with private banks. Opt for Indian government-authorized banks like SBI or Union Bank for transparency and peace of mind.

2024年10月22日
自発的なレビュー
IDFC FIRST Bank ロゴ

IDFC FIRST Bank からの回答

Dear Mr. Umesh, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

5つ星のうち1の評価

Very very poor

Very very poor. I made a gold pledge before 7 months, and today I went to release the gold. I reached the Kalady branch this morning at 10 a.m., and still 11:32 a.m. I am waiting at the branch for the same. As per the cashier, the regular cashier is on leave and the temporary cashier has no access in this branch, and as per the cashier, it is his more service if any other cashier you cannot release today.

I spoke with the manager, and the answer is very disappointing.As a financial office, your guys are doing very wasteful service.

very bad experience. I will not make any transactions with this company.

2024年11月18日
自発的なレビュー
IDFC FIRST Bank ロゴ

IDFC FIRST Bank からの回答

Dear Mr. Afsal, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

5つ星のうち1の評価

idfc sends emi due email to non coustomers

it is pathatic that idfc bank sending me EMI due emails when i am not even its coustomer. what kind of unethical branding practice is this?

2024年11月5日
自発的なレビュー
IDFC FIRST Bank ロゴ

IDFC FIRST Bank からの回答

Dear Mr. Suresh, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

5つ星のうち1の評価

very bogus

very bogus, customer care, advisor,and very bad behaviour for clients, Mr. Sagar Purohit.

2024年10月23日
自発的なレビュー
IDFC FIRST Bank ロゴ

IDFC FIRST Bank からの回答

Dear Mr. Rupesh, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

5つ星のうち5の評価

I opened the NRE account process was…

I opened the NRE account process was brilliant
It was just a month ago the service provided by
simran kaur Nagi branch Vijay Nagar Jalandhar
Her attitude toward the foreigner was the BEST.

2024年10月1日
自発的なレビュー
IDFC FIRST Bank ロゴ

IDFC FIRST Bank からの回答

Thank you for taking the time to share your positive feedback with us. We strive to provide seamless and efficient banking solutions to meet the diverse needs of our customers. Your appreciation of our zero-fee banking services and the savings it has facilitated is truly gratifying.

5つ星のうち1の評価

Not a good experience

I took an education loan from Idfc first bank and the experience is terrible. The people are rude and condescending. If you do not do something according to their “rule” they will shout on you. While I was in USA my father had to go to the bank for my fee payment multiple times. My friend who took loan from ICICI had a very smooth experience. They did not even had to go to the bank even once. Everything happened from the comfort of their home. Please choose wisely.

2024年9月25日
自発的なレビュー
IDFC FIRST Bank ロゴ

IDFC FIRST Bank からの回答

Dear Shweta, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

5つ星のうち5の評価

Very Good Experience

Recently I have opened NRE/NRO account in IDFC bank. Employees were very kind and helped me a lot. So it was very smooth and pleasant experience

2024年8月5日
自発的なレビュー
IDFC FIRST Bank ロゴ

IDFC FIRST Bank からの回答

Thank you for taking the time to share your positive feedback with us. We strive to provide seamless and efficient banking solutions to meet the diverse needs of our customers. Your appreciation of our zero-fee banking services and the savings it has facilitated is truly gratifying.

5つ星のうち1の評価

Back end is good but rotten operational people

Back end is good. My issue is that the Bank does not give visibility of senior people to its customers. They just sit behind digital smoke screens whereas the half wit snobbish operational people like the Green Park Branch Manager Ravi Sethi do not even find time to return calls for months! Most banks which do not have a credible Escalation Mechanism will fail eventually because they will never know the travails of their customers and the idiocy of their employees in delayed and inaccurate responses. Btw, this Ravi Sethi is a disloyal self serving employee as he suggested us to take our FCNR deposits to his friend in another bank! So this is what happens IDFC when you do not give us access to seniors...we post publicly.

2024年9月6日
自発的なレビュー
IDFC FIRST Bank ロゴ

IDFC FIRST Bank からの回答

Dear Mr. Ashwani, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

5つ星のうち1の評価

EPFO ISSUE

Why is there no support for EPFO?

2024年8月27日
自発的なレビュー
IDFC FIRST Bank ロゴ

IDFC FIRST Bank からの回答

DearRo, we sincerely apologize for any inconvenience you may have experienced. We understand the importance of timely and accurate transactions, and we request you to share your contact details and transaction details with us so we to look into this. We are committed to resolving any issues you may have encountered.

5つ星のうち1の評価

Breach of trust by his employee's…

Breach of trust by his employee's sagarika mahajan,dharmendra rathod,jigish lanjewar,i have one of my loan in corona time.after few months they asked for amount to foreclose the loan and will update in cibil as normal closure.
But after paying the amount they mention in my cibil as written off.now planning for legal action against them because i have all written communication with sagarika mahajan(IDFC) as normal foreclosure.
Please never beleive their words,alwaysgo in written communication with them.
Cheating customers.

2024年8月12日
自発的なレビュー
5つ星のうち1の評価

Hidden charges in 2 wheeler loan

I took a two-wheeler loan and the bank representative did not inform me about the hidden charges. I was looted of charges more than the interest amount.
IDFC first bank customer care reps were also not helpful and did not provide any redressal.

2024年7月25日
自発的なレビュー
5つ星のうち1の評価

Beware of IDFC Fast Bank Scam: My Excess EMI Payment Refund Nightmare

I want to share my frustrating experience with IDFC Fast Bank. I have an EMI With IDFC Fast Bank, and I paid 1667 INR in advance on May 27, 2024. Initially, IDFC Fast Bank agreed to refund my excess amount, but as of today, July 15, 2024, I haven't received any refund. To make matters worse, the bank has now changed its stance and refuses to pay back my money. This bank's behavior is unacceptable and feels like a scam. I strongly advise against taking any EMI or loan from IDFC Fast Bank. Do not open any accounts with them, as they will steal your money and ignore your refund requests. Save yourself the trouble and choose a more reliable bank.

2024年7月15日
自発的なレビュー
IDFC FIRST Bank ロゴ

IDFC FIRST Bank からの回答

Dear Mr Anandswaroop, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

5つ星のうち1の評価

Absolutely 0 zero!!!!

Absolutely 0 zero!!!!!
I wish I could have given better negative rating!!!

This is Vishal Mishra. To describe my experience in the least words, I would say-My experience with IDFC first bank loan service has been utterly disappointing & pathetic (full of pain).
My personal loan (loan number 148321625) was approved for an amount of Rs 2,41,058.
I want to bring to your attention that out of the above mentioned approved amount, I was handed over a demand draft of Rs 98,460 dated 1st April 2024 to close my existing personal loan with HDFC and the remaining amount was transferred to my salary account.
Here I wish to mention that instead of clearing off my outstanding loan with HDFC bank from back end by your team themselves, I was asked to visit my nearest HDFC bank and hand over demand draft issued by IDFC bank (DD number-869153). What I find strange is that though just like HDFC bank personal loan department, IDFC first Banks's personal loan department is also in Andheri, yet they chose to send an employee to my house in Dombivli to hand over the demand draft instead of settling it from their end. I mean what is the need to send an employee to a far off place from Dombivli (Palava) when both banks' office is in Andheri.
However, when I visited nearest HDFC bank branch at Nilje and Shil phata along with the DD issued by IDFC first bank, I was told at HDFC bank branch that they couldn't accept demand draft for existing personal loan and to settle my loan repayment, I would have to visit HDFC personal bank office in Chakala Andheri East.
Since I work from Monday to Saturday, I couldn't visit HDFC bank and in the meantime I was kept getting charged full EMIs from both HDFC bank & IDFC first bank (since last 3 months).
When I had called IDFC first bank's manager Vikas Sharma (IDFC bank employee) who had approved this loan, I was assured that after 3 EMIs, loan with IDFC first bank would be adjusted automatically as I didn't encash my demand draft of Rs 98,460.
However, this is not the case. even for my next EMI, I still need to pay full EMI of Rs 5,480 on next due date i.e. 3rd August 2024.
I am not sure why was I handed over a demand draft and not the entire approved amount of ₹2,41,058 was transferred to my account????
When I had visited my nearest HDFC bank to hand over IDFC bank's DD, I was told that I could easily pay off my HDFC bank personal loan by transferring this amount directly to repay my Personal loan account.
Due to this hastle, I want to point out that one of my existing EMI got impacted due to insufficient fund as my account has been getting charged for full EMIs from HDFC as well as IDFC first banks' personal loans.
With this review, I wish IDFC first bank team to look into this issue on priority and transfer the remaining already approved amount of ₹98,460 to my savings account along with interest accrued on it.

2024年7月15日
自発的なレビュー
IDFC FIRST Bank ロゴ

IDFC FIRST Bank からの回答

Dear Mr. Vishal, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

5つ星のうち1の評価

worst bank of India.Never open account…

worst bank of India.Never open account in this Bank.A bunch of fraud & inefficient employees are working in this Bank.I have purchased forex card from this Bank for USA.I was not able to withdraw,transact any amount from their forex card.My money get blocked.I became begger in usa.Their customer service is worst,they don't helped me.....My warning,never be trapped in this fraud Bank.

2024年6月21日
自発的なレビュー
IDFC FIRST Bank ロゴ

IDFC FIRST Bank からの回答

Dear Mr Prabhat, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

5つ星のうち1の評価

Very bad experience with idfc first…

Very bad experience with idfc first bank. I have online fds in bank against which i took overdraft facility which remains unutilized. However, there is no option online to remove lien and bank not allowing me to withdraw funds from fd on maturity. Its almost more than 3 weeks raising requesr with customer care and relationship officer but still no action. If i compare to hdfc bank it is so easy to remove or but lien for od. I am soo planning to go to india and close account with idfc first. Also the saving interest rate are not compititive keep changing relationship officer with no prior experience, dont bother to call before dishonoring cheques due to techincal reasons etc. In short the bank dont care about customer.

2024年6月21日
自発的なレビュー
IDFC FIRST Bank ロゴ

IDFC FIRST Bank からの回答

Dear Mr Nitin, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

5つ星のうち5の評価

I really have to give kudos and thanks…

I really have to give kudos and thanks to the Coimbatore RSPuram branch staff of IDFC first bank- MrSangameshwaran - and his manager and also two of the female staff- who were so helpful in getting my wife’s debit card in time - which was couriered to Bangalore ! Fantastic and my thanks to
IDFC Coimbatore branch staff for making our experience delightful!!
Krishnan Anand

2024年6月3日
自発的なレビュー
IDFC FIRST Bank ロゴ

IDFC FIRST Bank からの回答

Dear Krishnan, thank you for taking the time to share your positive experience with us. We are delighted to hear that our personalized banking approach has met your expectations. We truly appreciate your kind words and value your feedback.

5つ星のうち1の評価

Indecent and untrustworthy bank staff with…

Indecent and deceitful bank Manager (Hitesh Bhavsar )with Misleading Staff at Maninagar Branch Ahmedabad. They talk nicely when they want to setup accounts and then as usual poor customer service. Staff doesn’t have courtesy to give call back and no manners at all. Even RM- Pratik Patel doesn’t knows how to handle the problems and give a call back to solve the issue, just a fake assurance that he will give a call and no call till today’s date . This is how corporate branches work? Unethical behaviour and Misleading act by the branch staff! Very incompetent staff and no moral values.
Fake assurance and promise is what they provide and are trained for !
There is no Hotline number to talk to customer service over the phone to sort out the issue! The number provided on website is not useful to talk to someone in Head office or Customer care!.

2024年5月17日
自発的なレビュー
5つ星のうち1の評価

The institute along with its employees are fraud

I had taken a mobile phone on EMI from IDFC first bank on EMI.. this bank is totally fraud along yits employees.. they don't even have the courtesy to talk with female customers. Dipayan biswas, biplab saha are the worst..on saying that I need some time for the EMI... Their reply was" ph ta newar somoy tor monne chilo na".. i would suggest people to not take any kind of loan or emi from this worthless institute.

2024年5月18日
自発的なレビュー
IDFC FIRST Bank ロゴ

IDFC FIRST Bank からの回答

Hi Sneha, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

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