May 3 2024 My thanks to INDEPENDENT CARPET ONE for great service! From my sales rep, Tanika, for her product knowledge and support to excellent installation from Tony and crew, the whole install was... ãã£ãšèŠã
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We just had new Karastan SmartStrand carpeting put in our living room by Independent Carpet One in Westland. Our experience with the sales person, Jeane Salter was exceptional. She helped us find t... ãã£ãšèŠã
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Working with Independent Carpet One Westland has been an absolute pleasure. Cathy went above and beyond to coordinate the best flooring with our paint and the carpet we chose really made the whole roo... ãã£ãšèŠã
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In all honesty, I couldnât have felt more comfortable with the experience. Jason at the store walked us through our options, paying close attention to our expectations without forcing us to upgrade... ãã£ãšèŠã
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Your flooring opportunities are endless when you visit Independent Carpet One Floor & Home. The Francavilla Family and staff have been dedicated to serving the Westland, Michigan area since 1968. Being a family owned and operated store our customers are welcomed to a friendly and comfortable environment. Even though our showroom houses one of the largest selections of carpet, hardwood, laminate, ceramic tile and resilient flooring, you will never feel too overwhelmed with the experience because our knowledgeable flooring professionals will guide you through our showroom with ease.
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1400 N. Wayne Road, 48185, Westland, ç±³åœ
- 734-729-6200
- cathy@carpetonefh.com
- www.independentcarpetonewestland.com
4.8
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Great Job as always
2017幎6æ7æ¥
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Independent Carpet One Westland ããã®åç
Robert & Susan,
Thank you for your continued trust and confidence. We pride ourselves on our selection and of course our service. We look forward to working with you in the future for all your flooring needs. until then, enjoy the new floor!
Catherine Buchanan-Owner
Well done and very easy to work with
Well done and very easy to work with. Clean up could'be been better, post install.
2017幎6æ7æ¥
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Independent Carpet One Westland ããã®åç
Velinda,
Thank you for the opportunity to provide flooring for your home. It was a pleasure to work with you. Comments such as yours regarding the clean up provide us with the opportunity for improvement. After clarification of Joe's missing the basement flooring after the steps were carpeted allows me the chance to make sure our installers leave a home the same way they found it if not better. We appreciate your comments. Thank you again!
Catherine Buchanan- Owner
Cathy did a wonderful job helping us âŠ
Cathy did a wonderful job helping us pick carpeting out. The installers did a fantastic job. I highly recommend Independent one carpet.
2017幎5æ31æ¥
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Independent Carpet One Westland ããã®åç
Carla,
Thank you for taking the time to write this review about your experience. It was a pleasure to see you and John after so many years and that we were able to find a remnant in the back warehouse for your guest bedroom. I am pleased to hear that the carpet looks great and that you're happy with the installation as well. We appreciate your business and look forward to seeing you both for the next project you have. Cathy Buchanan- Owner
Great experience
Cameron was very patient and knowledgeable. Great service. The install went without a hitch and Doug and Jason were very courteous and professional.
2017幎5æ30æ¥
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Independent Carpet One Westland ããã®åç
Mike & Karla,
Thank you so much for taking the time to leave this review about the experience you had with both Cameron and our installers Doug & Jason. I am glad your experience was filled with knowledge, patience and expert installation. We truly do appreciate your business and we look forward to seeing and working with you for your futre flooring needs. Enjoy your new carpet.
Catherine Buchanan- Owner
Robert Najarian was extremely helpful âŠ
Robert Najarian was extremely helpful in my carpet choice for our basement. It was a small job but Robert treated me and my project as if it was a large costly project! He was sensitive to my budget and provided multiple cost estimates. The father/son installer team installed the carpet brilliantly! They made extra effort when carpeting our challenging staircase. They were very neat; after the job, you never would have known they were in the house!
Great experience, thank you!
P.S. the stain remover that I was given did take care of the light rust stain! (left on carpet from metal bed frame) :-)
2017幎5æ24æ¥
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Independent Carpet One Westland ããã®åç
Katie,
Thank you so much for taking the time to write such a wonderful review and acknowledging the help you received from Robert and our installation team. And to see that the Free bottle of Tech carpet cleaner worked on the rust spot makes me jump for joy! Yay! We pride ourselves on providing the best service, product knowledge and selection. We truly appreciate the opportunity and your confidence in our team. We hope we will be your flooring choice in the future. Until then, enjoy your new flooring.
Catherine Buchanan-Owner
Great carpeting
Great carpeting, professional service. will be back for the next room we do.
2017幎5æ22æ¥
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Independent Carpet One Westland ããã®åç
Dennis,
Thank you so much for taking the time to write such a wonderful review for the products and service we provided for you. From our sales consultant Janet to our installation department, we thank you for your business and we too look forward to working with you again for all your flooring needs.
Catherine Buchanan-Owner
Love the color and the service
2017幎5æ21æ¥
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Independent Carpet One Westland ããã®åç
Trista,
Thank you so much for taking the time to leave this fabulous review. We love hearing that our customers "love" their new flooring. It definitely puts a smile on our face. And reviewing what product you invested in I can see why! Our INNOVIA Collection of carpets are soft, durable and very beautiful. We appreciate your business and hope we can be of service to you in the future for any of your flooring needs. Until then...enjoy your new flooring from Carpet One.
Catherine Buchanan-Owner
Incorrect quality of carpet installed
Incorrect quality of carpet installed - was told I would not be compensated for my inconvenience. I scheduled a painter for 2 weeks after carpeting - am now told that if the walls are damaged when the second carpet is laid (which will be after the painter comes), that I will be responsible for paint touch up if necessary. Unbelievable! Jeanne and Joe were great but the overall experience so far has been disastrous.
2017幎5æ20æ¥
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Independent Carpet One Westland ããã®åç
Paula & Bill,
I am so sorry for this inconvenience that you have experienced with your recent installation. We have notified the manufacturer of the issues with your carpet and are confident that everything will be inspected and taken care of for you. Manufacturer issues happen once in a while and are out of our control but we will do our very best to expedite the replacement of carpet and when we do reinstall the new carpet, you can be rest assured that our installation team will take utmost care and caution to the freshly painted walls. Our installers are 5 Diamond Certified and we take much pride in their knowledge of products and experience of installing those products. We understand your frustrations but also confident that we can turn your "disastrous" experience into a great one. I want to thank you for your understanding and patience through these next few steps. I give you my word, if there are any tarnished areas on your walls we will make sure they are taken care of for you.
Thanks you again for the opportunity to provide that perfect Carpet One Floor which i know will be very soon!
Catherine Buchanan- Owner
So easy to make the decision
So easy to make the decision! I was worried about how hard it would be to choose new carpet after twenty years but it couldn't have been simpler. You take home the samples and live with them. Once home it was an easy choice
2017幎5æ15æ¥
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Independent Carpet One Westland ããã®åç
Lisa,
Yes we try to make it a simple and fun experience to shop for new flooring because it can be too overwhelming with so many choices to look at. So thank you for taking the time and letting us know we did our job! :) We so appreciate the opportunity and look forward to working with you in the future for all your flooring needs!
Catherine Buchanan-Owner
wonderful installation crew and we âŠ
wonderful installation crew and we really appreciate the patience that Jeane gave to us before we finally made our mind up on choice of color and carpet. Thank you
2017幎5æ14æ¥
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Independent Carpet One Westland ããã®åç
Jim & Karen,
Thank you so very much for taking the time to write such a wonderful review. You worked with our lovely Jeane and i know she took good care of you as she always does. Enjoy your new flooring and we look forward to working with you in the future for all your flooring needs.
Catherine Buchanan-Owner
Fantastic Service!
I cannot say enough good things about this company. The owner, Bob Francavilla, was a pleasure to deal with from the start, as was the rest of the staff. Bob listened to what I needed and worked with my budget. Any time I had a question I received a quick and thorough response. On the day of installation, the installers Joe Bazzoun and his partner arrived on time and worked quickly and efficiently. They could have not have been nicer to myself and my children. I would highly recommend this company and will surely work with them again the next time I am in need of carpet. I have already recommended them to several friends and colleagues. If youâre looking for an honest company with a quality product, Independent Carpet One is a an ideal choice.
2017幎5æ12æ¥
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Independent Carpet One Westland ããã®åç
Heather,
Thank you very much for taking the time to leave this wonderful review! We as owners, along with our wonderful staff and installers pride ourselves on our service and to hear we are doing our jobs means the world to us! Thank you for the referral business already and the positive remarks. I know you will enjoy your new floor and please let us know how we can help you in the future.
Catherine Buchanan-Owner
Postive experience, Professional Interactions & Timely Responses
We had a positive experience with Independent Carpet One in Westland. Robert provided exceptionally well-balanced service throughout the process. He responded in a very timely manner to our initial inquiry, subsequent emails and phone calls. He was knowledgable and approachable.
We were also pleased with Ted, the carpet installation technician. He was courteous, skilled and I felt comfortable with him in our home. The carpet we selected met are expectations and we are very pleased with the outcome.
The only thing that I did not like was the sign that was placed in our front yard. Unless someone is paying me to advertise, I do not want advertising materials placed on our property. I indicated (on our initial receipt) that I did not want the sign (there was a spot for this) and also during a phone call I received the day before the installation. The lady who called asked about the sign and I was very clear about our desire not to have the sign displayed. Perhaps there was a miscommunication about the sign. At any rate this little mishap would not influence my willingness to conduct business in the future.
I would recommend Independent Carpet One Westland without reservations.
2017幎5æ12æ¥
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Independent Carpet One Westland ããã®åç
Thank you so much for this wonderful review. Robert is a wonderful flooring consultant as well as Ted our Installer. We are blessed to have such a great team. But we must have faltered when it came to the lawn sign and for that I apologize. Somehow lines of communication must have gotten crossed. We truly appreciate your business and we look forward to the future when we can work with you again. Enjoy your new floor! Cathy Buchanan-Owner
Best job I ever had done
2017幎5æ10æ¥
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Independent Carpet One Westland ããã®åç
Wow! Awesome! I love to see reviews like this.
Thank you so much for the opportunity to provide flooring for your home and we are so happy to hear you're pleased. We hope we can work with you again in the future with all your flooring needs. Catherine Buchanan-Owner
Satisfied
The salesman was knowledgeable and helpful. The installer were professional.
2017幎5æ9æ¥
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Independent Carpet One Westland ããã®åç
Thank you for the review and taking the time. I am glad to hear that our staff was knowledgeable, helpful and professional. Enjoy your new floor covering and we look forward to working with you in the future.
Catherine Buchanan - Owner
Love our new flooring
Love our new flooring! Had both carpet and LVT installed and they both look beautiful.
Janet was a great Sales Rep and Joe did an amazing job on the installation.
2017幎5æ3æ¥
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Independent Carpet One Westland ããã®åç
Awww. Kristie,
What a happy review to read this morning! Thank you for taking the time to share your experience. I am truly blessed to have such a great sales and installation team. Enjoy your new floors and thank you again for your trust and confidence in us. Catherine Buchanan-Owner
Excellent response to an aggressive schedule
The team at Carpet One helped us get our new house carpeted prior to move-in when other carpet stores could not. They worked with the factory to get our carpet on time with great installation! We highly recommend Carpet One and will be buying more carpet in the future from them.
2017幎5æ2æ¥
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Independent Carpet One Westland ããã®åç
Don,
Thank you so much for this wonderful review. We appreciate your business and I know I am personally happy to see that my staff worked diligently to get your materials here in time for your required installation schedule. We look forward to working with you again.
Catherine Buchanan-Owner
The in-office experience was wonderful âŠ
The in-office experience was wonderful - everyone was so helpful and timely calling me back, even though my busy schedule didn't always allow for me to answer. The carpet I chose was perfect for my room and I had a lot of help with choosing what was right for me.
The reason I did not give 5 stars is that I am fairly certain I received the wrong padding installed. I was sure to order the thickest padding for the stairs and whole upstairs room; however, even after installed, you can still see small gaps between the wall and stairs, gap spaces where we painted down to the old carpet (which had a really thin pad) that are still visible even with the new carpet. I was not on-site during installation so I wasn't there to evaluate the padding, but it's hard for me to believe it's the right thickness.
2017幎5æ2æ¥
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Independent Carpet One Westland ããã®åç
Chelsea,
Thank you for taking the time to reach out through our TrustPilot platform. I am happy to hear that my staff treated you wonderfully and that your selection of carpet is perfect for your room.
I reviewed your purchase and the Healthy Living Cushion is our thickest pad allowed by the Carpet & Rug Institute and is our best padding that we carry. 7/16" is maximum required for carpet installation and I am confident that this is what was sent out to your home. Keep in mind the padding doesn't go all the way to the wall, only up to the tack strip so that the carpet can be stretched and attached for it to stay in tact. When the carpet gets tucked around the perimeter of the room is possibly why you are seeing a gap of existing wall and newly painted areas. it is always best to paint all the way beyond the existing carpet down to the floor if possible. if you'd like us to send my installation manager out to your home please don't hesitate to ask. We'd be happy to verify all your questions.
Please don't hesitate to reach out.
Catherine Buchanan-Owner
Work was completed when promised and âŠ
Work was completed when promised and quality of workmanship was excellent.
Cathy is great to work with!
2017幎4æ27æ¥
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Independent Carpet One Westland ããã®åç
Matt & Marybeth,
What a pleasure it has been to work with you over the few years we've been beautifying your home. I am so glad to hear that you "Love" the new flooring!
Thank you for your continued trust and confidence. We appreciate your business.
Cathy Buchanan- Owner
From start to finish
From start to finish, it was a pleasure dealing with Independent Carpet One. They made the whole process very easy and got a great deal for the carpet. Definitely would recommend them.
2017幎4æ19æ¥
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Independent Carpet One Westland ããã®åç
Trisha,
Thank you for taking the time to write this wonderful review. I am so happy that your experience was so great! We appreciate your trust and confidence and we look forward to working with you in the future for your flooring needs.
Catherine Buchanan-Owner
Great customer service
Great customer service! The sales associate spent as much time with us as needed for us to decide on a carpet choice. Then after the installation, I had an additional request and the next day I received a call and the installer was back out to my home. He was very meticulous and honored my request without hesitation. When everything was completed I started looking forward to my next home project of purchasing window treatments. I will definitely use this company for that purchase as well as any future purchases. The quality is excellent and the customer service speaks volumes. I would highly recommend this company. Very pleased!
2017幎4æ18æ¥
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Independent Carpet One Westland ããã®åç
Sue,
What an amazing review. Thank you so much for your kind and supportive words. It is our pleasure to have worked with you from the sales associate to the installer we appreciate your trust and confidence in us. I am sure Jeane will be excited to help you again with your window treatments. Thank you again and enjoy your beautiful Carpet one floor!
Catherine Buchanan-Owner
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