Ingenico Group レビュー 

J'ai fais tomber accidentellement l'appareil ce qui a endommagé l'écran. Ingenico facture 360 euros pour le remplacement abuser !!!

Une catastrophe ,je n'ai même pas la force de détailler le pourquoi du comment tellement ils sont navrants et épuisants . Si quelqu 'un connait la solution pour se passer d'eux je suis preneuse !

J'ai un gros problème avec ma nouvelle machine ! Elle ne se charge pas ! J'ai retiré la batterie de la borne et la machine fonctionne, mais si je mets la nouvelle batterie dans la machine, elle ne fonctionne pas ! Nous sommes un restaurant et cela ne suffit pas. Je n'ai pas le temps de m'en occuper, mais je n'obtiens aucune aide !

Worst Work Experience, impressive work at home experience at the start. But very poor management.

Incompétents, à se demander si ce n'est pas fait exprès
J'ai deux machines qui tombent en panne très régulièrement. les écrans se figent. et on a souvent de la pub!
On doit payer les appels téléphoniques pour se faire réparer. On a attendu plus de 20minutes pour ravoir un technicien
La panne revient au bout de 48H
Le contrat est prévu pour 4ans!!!
On ne peut que attendre pour partir

After 3 weeks of waiting to start the work with ingenico they mail me back one week before start that they dont need me anyway. No reason or anything. I move to another country and got a apartment but now no job. Super super sad about the treatment I got

Have been with this company for over 5 years. On Monday my card machine stopped working so called up to find out why. Was told my sim had been cancelled for no apparent reason. I was told that they may be able to reinstate it, and if not a new one would be sent out. They said they'd call back but didn't. After not hearing back, I called again and was told 'we're busy, be patient.' As this is my only way of taking payments, I have lost over £2k in sales this week waiting to hear back which they still haven't done. Fortunately parent company Paymentsense seem to be on the case and hoping that I will receive my replacement sim next week. It's unbelievable that such a large company treat their customers so badly. As a result of this I'm changing providers so no more monies for you from me. Yeah I'm busy too!

Useless unhelpful company.
The machine has an error every few months and the customer service is useless, a new machine can only be sent out on Tuesdays!? Ridiculous and then when you call them for an update as you’re waiting for delivery of a new machine, they lie and say a new machine was never booked to be delivered!!! Avoid!!!

The worst onboarding process I have experienced. A mix of incompetence and stupidity lasting over months.

Reading the reviews below, I think that customers are blaming Ingenico for things that are not in their control. The rate you pay to call them is set by the people you have a contract with, not Ingenico (Cardcutters in my case, so an ordinary local rate call). And many problems relating to wifi are not Ingenico's problem, but that of the ISP.

I can only speak as I find, and after a sudden failure of our credit card payments in a small shop yesterday afternoon, I found Ingenico incredibly helpful about a problem that was not theirs at all. They patiently walked me through fault finding, then agreed that going offsite to use another wifi network was the best option to try to isolate the fault, and then supported me through that process, too. It turned out that the issue was with my ISP (TalkTalk Business) but I could not have established this without the help of Erli (?sp) from Ingenico.

The worst customer service ever experienced. I had a issue with the card machine the IWL258 TERMINAL. I have had this machine for over nearly 2 years and every 3 months there is always a WIFI connection issue. the technical team have no clue to what they are talking about or how to speak to paying customers. today when the connection issue was raised after waiting 1hour 30 min and paying 7p a min plus the network charge I was told I would have to contact the internet provider as there was a network issue, further more explained I have other device and there are working just fine. her reply was well there isn't much I can do now so you will have to call them but when questioned and challenged that it a rental machine which I pay for with technical warranties included why should it be me to deal with all the calling specially paying for this call at this time its been 2 hours and 15min. She had no answer and pretended that the line was bad and hanged up. so everyone who is reading this please stay away from this company.

Simply bad customer service. No connection in the terminal. Customers didn’t bring cash and only pay with card. Can’t take payment. Called ingenico. Prepare to wait. Kept passing me around from one to another. Not very helpful.

This company provides a poor customer support and on top of it when you need assistant when your credit card machines are not working, you have to call a PREMIUM NUMBER, it takes forever to get to them and then they don't find the problem and keep you on the line. BEWARE OF RUNNING HIGH PHONE CHARGES.

One of the worst customer service experience I has, Failed 4 times to deliver the eftpos terminal, I never come across such a useless company and does not care about the CRM, there's customer service desk does not have any understanding how to respond either when you ask for delays. because of their inefficiency I am not going to give business Commonwealth bank any more

Absolute JOKE. They cost me £40 in mobile phone calls due to their insane charges and failed 4 times to deliver a card terminal. DO NOT USE.

Compré en la REDOUTE con pasarela de pago Ingenico y me cobraron doblemente. Ahora la REDOUTE no me devuelve el dinero diciendo que es culpa de Ingenico. Hay que ser muy LADRONES!!!!

Very unprofessional. We wasted three weeks sending them loads of documents on boarding only to know they don't support our industry! Well they could have told us at the beginning!

Vous pouvez rompre votre contrat, nous sommes en guerre, ce n’est pas par convenance personnelle que vous avez fermé votre commerce c est le gouvernement qui vous y oblige. Vous devez être à jour de vos échéances. Refusez les pénalités car même si elles sont prévues dans le contrat, ce n’est pas votre décision d’arrêter de travailler. Nous déposons le bilan, et ces chiens continuent à nous harceler pour des pénalités malgré la crise actuelle. En 1916, une loi avait été votée pour sanctionner les profiteurs de la crise, cette entreprise aurait été punie de continuer à piétiner les gens à terre. Soit disant le plus grand Groupe Mondial dans son domaine, peut être !
Dans les plus gros profiteurs, sûrement !

Ça fait 3 semaine que j’attends une batterie
On m’a demandé un chèque, on m’a refusé le paiement par cb.
Au bout de 3 semaine ils me disent que , ils ne prennent pas de chèque il faut faire un virement maintenant .
En 3 semaine on a bien avancé.
J’attends leur mail toujours pour pouvoir faire un virement..
À éviter ABSOLUMENT
ALEX ES
0619365411

Alors on avance
Quelques heures plu tard je reçois par mail un bon de commande auquel je dois rattacher un chèque.
RI DI CULE !!!!!!!!