Absolutely, amazing artwork. I have ordered art pieces multiple times for multiple projects it’s perfect every time. Whether you chose from their extensive catalog or customize from your own pictur... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The glass art I purchased is well made, vibrant, and has an excellent wall mounting system. The element that appears to give it the standoff from the wall is a small ~0.5 inch cube stuck on the back i... もっと見る
企業が回答しました
Das Bild, das ich in Auftrag gegeben habe, hat in der Umsetzung von Insigne Art wirklich meine Erwartungen übertroffen. Meine Vorlage war so lala, aber die Grafiker von Insigne Art haben sie so meg... もっと見る
企業が回答しました
Très beau cadre mais photo de présentation sur le site trompeuse. Effectivement le cadre paraît plus epais sur les photos du site internet. Donc trop chère ça serais judicieux de précisé l'épaiss... もっと見る
企業が回答しました
企業情報
当該企業による記述
We, as Insigne Art, are a group of people full of passion about beautiful living spaces. We believe only one piece of thing can change all atmosphere of living areas and the atmosphere of living areas can change your mood. So what we are doing is really matters! Whatever you want, whenever you want; we are here to serve you. Find your style among thousands of our great designs and let the rest to us!
連絡先
RÉVAY KÖZ 4 , Budapest, ハンガリー
- contact@insigneart.com
- www.insigneart.com
4.3
優良
68件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great company with amazing…
This is a great company with amazing founders. I have known them for 15 years, they do nothing but work to perfect their business. Way to go guys!
2025年1月7日
自発的なレビュー
Insigneart からの回答
Dear Gamze,
Thank you so much for your kind words and support! 🌟
It means a lot to hear that our dedication and hard work over the years is appreciated. We are truly grateful for your continued trust and encouragement, and we’ll keep striving to deliver the best in wall art.
Warm regards
Absolutely love it
Bright and nice colors, great quality. The shipping packaging was remarkable. Would
reccomend to everyone.
2025年1月2日
自発的なレビュー
Insigneart からの回答
Dear Yusra,
Thank you so much for your wonderful feedback! 🌟
We’re thrilled to hear that you loved the colors and quality of your artwork, and that the packaging and shipping met your expectations. Your recommendation means a lot to us!
Warm regards
Terrible company that thinks consumer rights don't apply to them
I purchased 3 glass wall art prints from this company. The images on their website made the prints look more vibrant than they actually are in real life. One of the prints still looks good enough, though, only because of its solid black background. The other 2 prints look lower quality than expected.
I emailed them to return 2 items and received no reply in 24 hours. I then opened a case in PayPal. They then responded to me outside of PayPal telling me there would be a 20% restocking fee. Just for any future buyers, please be aware the restocking fee is illegal and they cannot charge this, irrespective of what their terms and conditions state.
They are currently doubling down on their restocking argument, but obviously they can't win as PayPal, Small Claims, Trading Standards and Citizen's Advice will all be on my side, as the law is the law.
I'd give them a wide berth, they have competitors that are easier to deal with and don't try to break statutory consumer rights.
Update:
As the seller has recently responded, I shall explain what actually happened. I made contact with Citizen's Advice and was ultimately called by trading standards who then contacted the seller.
I did receive a refund, However, I had to cover postage for something that was of inferior quality to the images on their site. This of course does not meet UK or EU consumer law.
The seller then contacted me and then ultimately TrustPilot asking for my review to be taken down. TP did briefly remove my review, but I got in touch with them and provided email evidence of all communications, including those from CAB. The TP integrity team ultimately reinstated my review, as I had proven everything I said to be true.
Just because I received a refund minus return postage (I'm still out of pocket on that) does not change my experience. The items did not "pop" as they appear on the website and I had to argue my case to get a refund. Had I not fought for my refund and involved external agencies, the seller would still be illegally charging restocking fees.
There 8s nothing "Bad faith" about my review. TP relies upon the integrity of customers, they primarily allow these reviews without supporting evidence. I provided supporting evidence and my review was reinstated.
It took time and effort to get a refund, it took additional time and effort to communicate with CAB, TP and Trading Standards. I did this to ensure future customers are not cheated out of illegal restocking fees.
After all of that effort, I am still out of pocket for returning the items, as I had to pay postage. I couldn't be bothered to argue any more.
Take from this what you will. I'm not the only negative review.
2024年12月2日
Insigneart からの回答
Dear Darren,
We would like to clarify that your concerns were fully addressed and resolved according to your requests. The relevant refunds and adjustments, including the applicable fees, were processed as promised. Despite our efforts and clear communication, you chose not to update or correct your review.
Our team made multiple attempts to engage with you constructively and resolve any issues, always maintaining a positive and cooperative approach. Unfortunately, your continued negative statements and refusal to acknowledge the resolution indicate a bad-faith approach rather than a reflection of the actual service provided.
We remain committed to customer satisfaction and transparency, and we hope future interactions can be handled more collaboratively.
Update:
Explanation According to UK and EU Consumer Law:
Distance Selling and Consumer Rights (Distance Selling Regulations / Consumer Contracts Regulations):
If a customer exercises their “cooling-off” right (wants to return a product without reason, usually within 14 days), they are generally responsible for the return shipping costs.
The seller is not obliged to cover return shipping, but this must be clearly stated in the contract or terms and conditions beforehand.
Faulty or Defective Products:
If a product does not meet the quality specified in the contract or advertisement, meaning it is faulty or misdescribed, the consumer is not required to pay for return shipping. In this case, the seller is obliged to refund the full price of the product and cover the return shipping costs.
Under UK and EU law, if the product is faulty or defective, the seller must cover all associated costs.
Restocking Fee:
Charging a restocking fee for faulty or misdescribed products is illegal.
If a product is returned entirely at the customer’s discretion (non-faulty product), the seller may charge a reasonable restocking fee, but this must be clearly stated in the contract and return policy.
Awful company
Awful company. Trying to return an item but hitting my head against a brick, trying to get someone to contact me. Shame things like communication is a thing of the past.
2024年11月29日
自発的なレビュー
Insigneart からの回答
Dear Joanna,
We would like to clarify that immediately after your return request, our team responded promptly with all necessary instructions for processing your return. We can provide email records to demonstrate this.
Despite this, you chose not to follow the return process and instead left a false and defamatory review on Trustpilot. Our company handles over 100,000 successful orders each year, with hundreds of employees dedicated to ensuring customer satisfaction.
Your comments are therefore unjust and factually incorrect, and do not reflect the service we provide to the vast majority of our customers.
Perfection!
Incredible quality in the glass wall art!! The shipping took only tree days from Istanbul in Turkey to Denmark. I'll differently come back!
2024年6月9日
自発的なレビュー
Insigneart からの回答
Dear Kasper,
Thank you so much for your wonderful feedback! 🌟
We’re thrilled to hear that you loved the quality of your glass wall art and that the shipping to Denmark was fast and smooth. Your kind words mean a lot to us, and we can’t wait to welcome you back for more unique pieces in the future!
Warm regards,
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。