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5぀星のうち5の評䟡

I had a fantastic experience purchasing my car from Ivybridge Trade Centre, and Taylor made the whole process easy from start to finish. From the moment I arrived, they were friendly, welcoming an... もっず芋る

5぀星のうち5の評䟡

Really positive experience throughout our new van fun life journey. We had our heart set on a semi converted van for daily life and camping with family. They happened to have the van of our dreams. W... もっず芋る

5぀星のうち5の評䟡

I had a fantastic experience at Ivybridge Trade Centre. From start to finish, the process was smooth, professional salesman Ben was excellent – friendly, knowledgeable, and never pushy. He really to... もっず芋る

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5぀星のうち2の評䟡

I recently purchased a Mercedes at full price from this garage. Communication was poor; rarely was the phone answered and I needed to contact them via email to get any updates. The car passed it's MO... もっず芋る

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すべおのレビュヌ

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5぀星のうち5の評䟡

First car experience

We called in to look for a first car for our son. Ben was very approachable and knowledgeable about the cars and found us a lovely first car at a reasonable price.

2023幎4月27日
自発的なレビュヌ
5぀星のうち1の評䟡

Avoid!

Avoid and go somewhere else. Unfortunately there's no option for 0 stars, 1 star is a bit of a reach.

2022幎11月1日
自発的なレビュヌ
Ivybridgetradecentre ロゎ

Ivybridgetradecentre からの回答

Hi, sorry that you aren't happy. We don't have a record of your visit but please feel free to contact myself directly on 01752876715 to discuss your grievance.
Kind Regards
Simon
Ivybridge Trade Centre

5぀星のうち2の評䟡

If you're thinking, 'Should I risk it and trust these people or not to buy a car?' please hear me out

Nice people working there and I really mean that. So if you want to go and have a chat with them thats fine please do that. However If you're thinking, 'Should I risk it and trust these people or not to buy a car?' please hear me out and don't. I read a couple of bad reviews, but I thought they had more good reviews than bad, so maybe it was just a couple of people exaggerating. But they weren't. You can believe me when I say I believe 100% the good reviews are fake.

They made my wife and me drive halfway through the UK only for the car to have engine problems, worn-out seats, and a service light on with no service done. The car is in total in mess. When I gave them the option of reducing the price or fixing the issues, they promised to solve the engine problem and service issues, and agreed for me to pick up the car on Friday with everything resolved. But when I called today, I found out that they would rather NOT solve the issues and sell the car to someone else who doesn't understand from cars as this what i believe their business based on. They are sharks and don't even try to hide it.

The cars are straight out of auction and delivered to your doorstep with all their issues for you to deal with. They don't even make an effort to solve the problems and you call them out politely their shark guy Ben shows you his not very nice side and makes up lies. I have been very nice and polite to him and all his colleagues and Ben Accuses me with not been very nice to them I promise everyone here after all these problems i was still very nice. This is all what I am going to say, nice people but they do lie right to your face and trust me and Do not trust them for 1 minute to buy a car from them, instead of buying a car from them for 4K you be better offf buying a car from the Auctions for 1K i promise you that you would have less issues with the car and save yourself a 3K.

However do go around and have a chat with them, they are nice chat thats why i dont give 1 star and I guve 2. If you are living close by it may worth a visit and make your own mind up however if you dont understand from cars i would not recommend in a million year's as these are the sharks and you will be sorry.

2023幎4月16日
自発的なレビュヌ
Ivybridgetradecentre ロゎ

Ivybridgetradecentre からの回答

Hi Alel, thank you for the feedback, however its not 100% Accurate. We had a Renault Scenic Auto 7 seater, which is quite a rare car. It was a part exchange we had taken in, not an auction car. You called us, and we agreed a deal over the phone, which was £200 off to help towards your travel costs. When you arrived you then tried to knock another £1000 off the car because of a service due in 100 days message, and some minor age related marks to bodywork. When we said that we were unable to do this you said ok and went on your way.
You then called up 2 days later and said that you had changed your mind, and would like to go ahead with the original deal we had offered you. Unfortunately we had sold it to another customer the day before. You then got very aggressive and threatened us, saying that if we didn't cancel the sale with this customer so that you could have the car, as your wife really wanted it, then you would leave us bad reviews all over the internet! !
We don't operate like this, and its disappointing that you have told the lies above about us, when we did everything we said and promised to you.
The new customer is very happy with the car and we wish you luck in finding your next car.

5぀星のうち1の評䟡

Bypass this car dealership

Bypass this car dealership. The moment I had driven away from there after paying £2300 for a Vauxhall Zafira, the service light came on. I immediately drove back questioning this and all they had done was reset the dashboard. The following day the engine management light came on. Alarm bells were ringing. They directed me to a garage they use in a Plympton called KH motors in plympton. (They’ve since changed the name) They were corrupt enough to do exactly the same thing. I found myself there at least once a week. They use KH motors (which is many miles from where they are) as their MOT. The MOT was promised as 12 months and it expired less than 9 months.

Im here now with NO car that has diabolically failed it’s MOT with my usual reliable garage with the grand price of £1600 to pay (and I’d already put £1000 into bits of repair throughout these past nine months)

Upset and exhausted from using their ‘service’.

2023幎4月13日
自発的なレビュヌ
Ivybridgetradecentre ロゎ

Ivybridgetradecentre からの回答

Hi Lizzie, sorry to hear that you aren't happy. Looking on our system car came with a full 12 months mot, carried out by KH motors. The service light hadn't been reset by them after the mot, cambelt and service, but they did this for you while you waited.
Looking at the mot history online it has failed on emissions and a rear coil spring, which on a 17 year car isn't too bad! I have spoken to KH autos and they said that this would be around £300 to do, so not sure how you have been quoted £1600 but they are happy to look at it for you.
Kind Regards
Ivybridge Trade Centre.

5぀星のうち5の評䟡

Bought a car this week and was really


Bought a car this week and was really impressed with the service start to finish. Nothing was a problem for these guys and it was refreshing to receive such good customer service and communication. Buying my car was a breeze!

It was so clean inside and out too!!...bonus!!

2022幎12月2日
自発的なレビュヌ
5぀星のうち5の評䟡

Great company!

From finding a car to having it delivered to my door, an excellent service from Simon and team through the whole process. Very happy and even put £10 of petrol in for me! Cheers then.

2022幎9月17日
自発的なレビュヌ
5぀星のうち1の評䟡

Faulty car door and borderline cordial service.

Picked up the car last Thursday and it’s already booked in as driver door keeps sticking and struggle to open it. They must have know about this problem and it’s not something that you can just live with and I am very upset that it was not mentioned. Found the salesman Zac borderline cordial but not that friendly and wasn’t even in when I went to pick up car 1 week later, which I think he could have mentioned. Instead I got Matt who again was borderline cordial and asked for payment immediately before even explaining what had been done on the car (an MOT, dead battery repair and faulty bonnet catch were all to be done) but I had to ask if they had been completed. Instead he was pushing page upon page for my signature. No attempt at conversation or thanks for the custom. On top of everything, after leaving nearly 4K there, they left me 10 miles of diesel! I made my way to Tesco Lee Mill and nearby garage and they had none. Luckily BP Smithaleigh had some. Absolutely disgusting customer care. Will definitely not recommend this place.

2022幎2月27日
自発的なレビュヌ
Ivybridgetradecentre ロゎ

Ivybridgetradecentre からの回答

Hi Jackie, sorry to hear that you weren't happy. The door lock was working correctly at collection, and all the other work you had requested had been completed. We then fixed the door lock under warranty for you. As we explained at the time, there was a diesel fuel shortage, and the local petrol station only had petrol. they were getting a delivery the following day so we gave you a £20 fuel voucher to use there, or offered to delay collection a day but you were in a rush for the car. Hopefully its all going well now, any further questions please feel free to contact myself directly on 01752 876715
Kind Regards
Simon

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