Janitorial Supplies レビュー 26

Dreadful service. The website says "Next Day Delivery" but it took them over a week to deliver. No phone number anywhere, so you can't call to talk to anyone. Website has awful chatbot for support

Such helpful service and they went out of their way to help.

Great service from Erica on Customer support who switched my order at short notice efficiently and without fuss when I'd made a mistake. Much appreciated!

Delivery wasn't their strong point if you want it now don't bother if you want it in 3 weeks time then great order away theres a delay in our suppliers delivering it took you 2 weeks to tell me then the delivery coming at 1330 then 1530 then not at all maybe tomorrow I wouldn't order again from this compony communication is not their strong point

Good service, fast delivery, excellent communication and best price online. Communication with Erica from customer service was rally very good and fast reply to my email.well recommended company.

Great company, resolve any problem within minutes. Highly recommended !

Excellent service! They rectified my mistake instantly and the order was received this morning 20/04/26, ordered 17/04/26.

Sadly I found this company to be very unresponsive. I had a problem with delivery and invoice addresses when trying to place an order. I requested assistance via their online chat but gave up after waiting 30 minutes for a reply. Fortunately for me I managed to find what I wanted on another website.

Second time I have used Janitorial supplies and they have been great.
Unfortunately one of the chemicals I had ordered was deliver damaged but Erica sorted this out straight away and I received a refund.
Will absolutely be using Janitorial Supplies again!

Since we live in an age of online purchasing, we sometimes take a risk when ordering from a supplier. Our order from the company arrived in a questionable state but, despite our delay in letting them know the problems, they responded promptly and extremely politely. Apologies for the product were followed by a swiftly organised collection and replacement. Extremely happy with the final outcome. Well done Erica and Janitorial Supplies

Thank you Erica for your prompt attention with dealing with my problem.

Really great experience, made an order, kept in touch by Erica throughout to update us and everything was handled very professionally. Really helpful staff at the warehouse too. Would recommend this company.

I purchased some trial items 3 weeks ago to use and was so delighted I wanted to order a mix of items again. Erica was brilliant this time round as was Emma 3 weeks ago.
From my 2 experiences I would not hesitate to order again - good value, good advice on the phone when required and brilliant next day delivery as promised both times.

My items said in stock when I ordered. The delivery date given but the order didn’t arrive. I called and they didn’t really care. Told me to return it once it has arrived if I wanted to. If I’d of read these reviews I would never have used them.
I have to add the items still haven’t arrived and it will be next week

Excellent Service! Erica was very helpful when I placed an order for the incorrect item.

Beware or be Scammed..
I went online to order the amount for postage was £7.95, I decided to order the next morning as it was late. When placing the order the deliver charge had gone up to £9.95? I contacted them and they said it was incorrect the evening before and they would not honor the price. I eventually decided to order and went to place the order and the item product had gone up form £79.75 to £82.03 what ?? I decided to look at the reviews and I now see this company is not a viable honest company and thank god I did not press the button and order from them. Not sure you would even receive the products whilst being scammed with the cost.
I recommend that you DO NOT ORDER FROM THIS COMPANY

If I could leave 1 star I would.
This is a terrible company to order from. Ordered on the 21st May 2024 and on the 17th June 2024 still no order has arrived.
I was told our order would be with us by the 12th June, no order arrived. Phoned again on the 14th June in the morning to be told this was out for delivery today. Phoned back in the afternoon to be told this was now not out for delivery until Monday.
Call today Monday 17th June to be told this won't be out for delivery until tomorrow. Every day is a different answer. I have asked numerous times to be called back and nothing.
I asked to speak to the manager and he won't take my call as he is too busy.

Disgraceful customer service and will not be ordering from this company again.

Terrible! Been waiting more than a MONTH FOR MY ORDER! They missed it! No reply for my emails. Asked for refund and probably I’ll be waiting another month to get money back. Avoid !

I would have given no stars!
ordered a product on 25th October, charged £9.99 carraige, one week later still waiting only to be told it will take another week. Indifferent response, told me to expect a refund.
Utterly useless aftersales

Professional service, hi-quality products and best support I've ever saw. Really recommend.