I honestly regret buying my doors from this unprofessional organisation of crooks. I ordered my doors (through a builders merchant) from JB Kind TWO MONTHS AGO and I'm still waiting on them to send th... ãã£ãšèŠã
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Ordered wrong doors opened one rang about an exchange no problem picked them up dropping new order off no problem no charges and full refund very smoothly done.customer service spot on doors ar... ãã£ãšèŠã
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Rang on Friday at 4.30pm having forgotten to do an order for a valued customer. A lady in sales called Debra, took pity on me, and all resolved within hours. Doors with customer within 2 days. Br... ãã£ãšèŠã
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We at OakWood doors have worked with JB kind for years but since we have been dealing more with Jordan the level of customer service we receive has surpassed expectations. he will go over and above... ãã£ãšèŠã
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JB Kind Doors supply via a network of builders merchants and online partners. Choose from over 200 different wooden door designs to suit all tastes and budgets. Contemporary and classic internal doors, external doors, fire doors and pocket door systems.
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Unit 2 Enterprise Way, S75 3DZ, Tankersley, è±åœ
- 01283554197
- info@jbkind.com
- www.jbkind.com
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Never ordering from JBK again!
I honestly regret buying my doors from this unprofessional organisation of crooks. I ordered my doors (through a builders merchant) from JB Kind TWO MONTHS AGO and I'm still waiting on them to send the final door. They sent a full glass door instead of half glass and tried to charge £60 to redeliver the correct door, even though it was their mistake, the invoice clearly says half glass. I won't ever be ordering from JB Kind again.
2026幎7æ11æ¥
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JB Kind Doors ããã®åç
Thank you for taking the time to share your feedback. We appreciate how disappointing this experience must have been and apologise for any inconvenience caused.
While purchases are made via our merchant and retail partners rather than directly with JB Kind Doors, we would like to investigate this matter further.
Please send your order details to info@jbkind.com so that we may look into this matter for you.
Best regards,
JB Kind Doors
Slopey shoulder. Terrible after sales
Doors arrived and were taken into a warm dry house but kept in their frames.
We noticed the doors were scratched when we went to fit them and told the company. They said it has to be reported within 72 hours.
Another door was delaminated which they didn't take responsibility for claiming the house wasn't finished yet and it was the moisture. Even though they were in a dry, heated house which wasn't lived in yet.
2026幎5æ13æ¥
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JB Kind Doors ããã®åç
We appreciate you bringing this to our attention and are sorry to learn about the difficulties youâve encountered. We understand how disappointing this experience must have been and regret the inconvenience caused.
Although purchases are made through our merchant and retail partners rather than directly with JB Kind Doors, we are keen to look into the matter further.
Ensuring customers receive a high standard of service is extremely important to us. Please send your order information to info@jbkind.com so that a member of our team will investigate in more detail.
Best regards,
JB Kind Doors
I have had a very bad experience afterâŠ
I have had a very bad experience after ordering a door through a third party. To start with, a wrong door was delivered. This is where the nightmare started. For weeks I kept chasing for the door I had purchased. After every call, they promised to have the door delivered by their courier but I heard nothing from the courier despite contacting them numerous times.
They failed to contact me or the third party seller.
The service was unsatisfactory and very poor customer service.
2025幎9æ3æ¥
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JB Kind Doors ããã®åç
Dear Julius
Thank you for your feedback. Weâre sorry to hear about the issues youâve experienced. We understand your frustration and apologise for the errors that have been made. This is not the level of service we aim to provide.
Weâve shared your comments with the relevant teams so the matter can be addressed and resolved quickly. If youâd like to discuss this further, please donât hesitate to contact us directly at info@jbkind.com.
Kind regards
The JB Kind team
JB Kind Doors â Holding up refunds and hiding behind slow âquality controlâ
Iâm writing this review as a warning to others. JB Kind Doors may not sell directly to the public, but their actions â or in this case, inaction â are directly affecting customers like me who are stuck in refund limbo.
I returned a poorly manufactured set of doors that were collected on 1st July. However, Iâm still waiting for my refund from the retailer (DoorSuppliesOnline), who claim they canât issue it until JB Kind complete their âquality controlâ paperwork.
This is a ridiculous system. JB Kind are dragging their heels on confirming receipt and quality of goods they already have back in their possession â and meanwhile, Iâm nearly £600 out of pocket.
This kind of delay is completely unacceptable. If you are a supplier working with retailers, you have a duty to process returns promptly and professionally. Blaming internal admin for a delay is not just poor service â itâs a failure of basic customer care.
I strongly urge JB Kind to review their aftersales process and consider the real impact their internal inefficiencies have on real people waiting for their money back.
Avoid if you value your time and money.
2025幎7æ1æ¥
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JB Kind Doors ããã®åç
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration regarding the delay.
While JB Kind does not sell directly to the public, we absolutely recognise the importance of supporting a smooth and timely returns process with our retail partners. We take concerns like this very seriously and would like to investigate the matter further to help bring it to a resolution as quickly as possible.
Please could you email your order details to info@jbkind.com so we can look into this as a priority? We are committed to providing a professional service and will do all we can to assist in resolving the situation.
Kind regards
The JB Kind Team
Very good quality doors
Very good quality doors. No quibbling when replacing a slightly damage door during delivery. Sales and Customer Care excellent. Mark Edwards. Devon
2025幎7æ7æ¥
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JB Kind Doors ããã®åç
Dear Mark
Thank you for taking the time to leave us a 5-star review, it is much appreciated.
Weâre very pleased to hear that you are happy with your doors and our service.
Kind regards
The JB Kind Team
Get a better finish on a door out of a skip
Ordered a door via door superstore. After 6 weeks the door finally arrived direct from manufacturer. Should of been 5 days delivery.
The quality and finish of the door was dreadful. Manufacturer refused to replace and said this is the best they can do.
Marks all over the door, filler smeared and inconsistent quality.
Finally got a refund nearly 6 months later. Picked a next to identical door up from a different manufacturer, perfect quality and finish with no hassle.
2025幎3æ20æ¥
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JB Kind Doors ããã®åç
Dear Ben
Thank you for your feedback and we're sorry to hear about the issues you've experienced. It's clear that we fell short of your expectations, and we appreciate you bringing this to our attention.
To help us investigate and ensure this doesnât happen again, please send us more details - including your order number â to info@jbkind.com.
Kind regards
The JB Kind team
Excellent Quality
Cant say enough good things about my experience. Contact with the people in the office was great and always prompt. Helped with everything I needed and order was quick and hassle free. Everyone was polite all the way down to the delivery driver. Doors look amazing and such high quality. Everyone that has seen them has commented how great they look. Highly recommended.
2025幎6æ14æ¥
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JB Kind Doors ããã®åç
Dear Scott
Thank you for taking the time to leave us a 5-star review, it is much appreciated.
We're pleased to hear that you're happy with your doors and that they look amazing! We always love seeing photos of our doors in their new homes, so if you're happy to share, please feel free to send some pictures to info@jbkind.com â weâd love to see them.
Kind regards
The JB Kind Team
Really slow and nobody with an idea ofâŠ
Really slow and nobody with an idea of what was going on when I called. Ordered 1 oak door through door superstore. Had to keep chasing JB Kind every other day. Despite giving them the order number from the retailer and my postcode these didnât have the foggiest what was going on. Passed to A guy beginning with J I wonât shame as he was about as much use as a chocolate fire guard and would always avoid a call, not good when youâre the e-commerce manager. Mustâve taken nearly a month. Sort yourselves out. Youâre meant to be a leading door distributor. This was a shambles. I have a 2 star as the door is sound.
2025幎4æ2æ¥
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JB Kind Doors ããã®åç
Weâre sorry to hear about the issues you have faced. Itâs clear that we fell short of expectations and we appreciate you bringing this to our attention.
If you could please send over further detail, including your PO number to info@jbkind.com we can investigate this further.
Kind regards
The JB Kind team
Amazing service and doors are greatâŠ
Amazing service and doors are great quality. Thank you very much.
2025幎3æ1æ¥
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JB Kind Doors ããã®åç
Dear Lucy
Thank you for taking the time to leave us a 5-star review, it is much appreciated.
Weâre very pleased to hear that you are happy with your doors and our service.
Kind regards
The JB Kind Team
internal Sapele door
Ordered an internal Sapele door via Robert Dyas, have still not received the door after several calls I have still not received a call back.
Very poor service!
2025幎2æ3æ¥
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JB Kind Doors ããã®åç
Dear Linda
We are sorry that you have had a bad experience with regard to your delivery. Unfortunately, we have had some issues with the transport company we were using. Please message us at info@jbkind.com with your order details so that we can help resolve.
Kind regards
The JB Kind team
I ordered my door on saturday
I ordered my door on saturday, and was told it would be delivered in three weeks. On wednesday i recieved notification they could deliver on Friday, which they just did. Less than a week, brilliant!
The delivery driver was very helpful and polite.
I'm very happy. The door looks as i expected it to on delivery.
2025幎1æ24æ¥
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JB Kind Doors ããã®åç
Dear Sallie
Thank you for taking the time to leave us a 5-star review, it is much appreciated.
Weâre very pleased to hear that we could deliver your door promptly and that our driver gave excellent service.
Kind regards
The JB Kind Team
Excellent service
Excellent service. Delivered on time.Very friendly and courteous driver.
2025幎1æ22æ¥
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JB Kind Doors ããã®åç
Dear Christoph
Thank you for taking the time to leave us a 5-star review, it is much appreciated.
Weâre very pleased to hear that your delivery went smoothly.
Kind regards
The JB Kind Team
Excellent service
I ordered a new internal door which was delivered yesterday. I had advised
their customer services prior to my delivery that there were access restrictions in my road. My instructions were followed down to a t, and Amy, the delivery driver was so helpful.
It was so refreshing to receive such a good service which I haven't experienced with some other courier companies.
I would definitely order from them again.
2025幎1æ13æ¥
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JB Kind Doors ããã®åç
Dear Jill
Thank you for taking the time to leave us a 5-star review, it is much appreciated.
Weâre delighted to hear that your delivery went smoothly. Your kind words will be shared with our customer services team and with our driver, Amy.
Kind regards
The JB Kind Team
Good company to deal with
Sapele Dior ordered .Good communication and quick delivery .polite driver very helpful. Thanks
2025幎1æ10æ¥
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JB Kind Doors ããã®åç
Dear Terry
Thank you for taking the time to leave us a 5-star review, it is much appreciated.
Weâre very pleased to hear that your delivery went smoothly.
Kind regards
The JB Kind Team
Good service and delivered with care
2025幎1æ9æ¥
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JB Kind Doors ããã®åç
Dear Garry
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
Weâre pleased to hear that you're happy with our service and that your delivery went smoothly.
Kind regards
The JB Kind Team
So happy I ordered more...
As I was delighted with my previous experience this was my second order for JB Kind doors. The first doors were so good I decided to order more and now have enough to complete the rest of our house.
Everything from ease of ordering through to delivery by helpful drivers was repeated this second time.
Thanks again from a very satisfied customer.
2025幎1æ8æ¥
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JB Kind Doors ããã®åç
Thank you for taking the time to leave us a 5 star review.
We're delighted to hear that you're happy with both your doors and our service.
We're always on the lookout for photos of our doors in their new homes. If you'd be happy to share some with us, we'd love to see the transformation. Feel free to send them to info@jbkind.com.
Thank you once again for your kind feedback.
Kind regards
The JB Kind Team
Ordered wrong doors
Ordered wrong doors opened one rang about an exchange no problem picked them up dropping new order off no problem no charges and full refund very smoothly done.customer service spot on doors are of good quality now fitted look great 5 star company
2024幎11æ12æ¥
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JB Kind Doors ããã®åç
Dear Peter
Thank you for taking the time to leave us a 5-star review, it is much appreciated.
We were very pleased to have been able to help you with your exchange and that everything went smoothly.
Kind regards
The JB Kind Team
I was really pleased JB Kind , they noticed the address was wrong and contacted by phone , The deliverywas quick and efficient. Iâm so pleased.
I was really
2024幎12æ19æ¥
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JB Kind Doors ããã®åç
Dear Carol
Thank you for taking the time to leave us a 5-star review, it is much appreciated.
We were very pleased to spot that your delivery address needed amending to ensure that everything went smoothly.
Kind regards
The JB Kind Team
Great service from Order to delivery.
Great service from Order to delivery.
Kept informed on the whole process. Friendly delivery driver also upon receiving the goods I ordered.
2024幎12æ11æ¥
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JB Kind Doors ããã®åç
Dear David
Thank you so much for taking the time to leave us a 5 star review, it is much appreciated.
Weâre delighted to hear that everything from your order to delivery went smoothly, and that your driver was friendly. Weâll be sure to pass on your kind feedback.
Kind regards
The JB Kind Team
Great service from ordering toâŠ
Great service from ordering to delivery.kept informed all the way through purchase to timed delivery slot,highly recommend
2024幎11æ29æ¥
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JB Kind Doors ããã®åç
Dear Eddie
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
Weâre pleased to hear that your order through to delivery went smoothly.
Kind regards
The JB Kind Team
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