John Banks Group レビュー 

John Banks Group からの回答

2026年7月31日

Dear Mr Cook, Thank you so much for taking the time to leave us such a fantastic review.

We're delighted to hear that you received excellent service from booking your vehicle in through to collection, and that our team kept you informed throughout the process. Keeping our customers updated is something we pride ourselves on, so it's great to know this made a positive difference to your experience.

Your kind words will be shared with the entire team at John Banks Honda Ipswich. We really appreciate your support and look forward to welcoming you back again in the future.

Kind regards,
The John Banks Honda Ipswich Team

John Banks Group からの回答

2026年7月31日

Thank you for taking the time to share your feedback. We are genuinely sorry to read about your experience and understand how frustrating this must have been.

We apologise for the lack of communication regarding your order and that the process did not meet the high standards of customer service we aim to provide. We also appreciate your comments regarding the advice you received about the part and the returns process.

Genuine Honda electrical parts are subject to manufacturer return restrictions once supplied, which unfortunately limits what we are able to do. However, we recognise that this does not lessen the disappointment when a part proves unsuitable, particularly where there has been uncertainty over the correct part being supplied.

We would welcome the opportunity to review what happened, including the original parts order, the advice given, and our communication throughout, to ensure we learn from this experience. If you would be willing to contact our Aftersales Manager directly at steven.hughes@johnbanks.co.uk with your registration number and any order details, we will investigate the matter fully and see if there is anything further we can do to help.

We appreciate your feedback as it helps us improve, and we hope we may have the opportunity to restore your confidence in John Banks Honda Motorcycles Colchester.

John Banks Group からの回答

2026年7月31日

Dear Mr Valier, Thank you so much for your wonderful 5-star review and recommendation!

We're delighted to hear that David Boor made your new car purchase such a smooth and enjoyable experience. We'll be sure to pass on your kind words to David and the rest of the team at John Banks Suzuki Bury St Edmunds—they'll be thrilled to know their friendly, honest and professional service made such a positive impression.

Congratulations on your new car, and thank you for choosing John Banks Suzuki. We truly appreciate your support and look forward to welcoming you back for many happy miles ahead!

Kind regards,

John Banks Suzuki Bury St Edmunds

John Banks Group からの回答

2026年7月31日

Dear Mr Brown Thank you so much for your wonderful review and for your continued loyalty to John Banks Ipswich.

We're delighted to hear that every visit leaves such a positive impression. It's fantastic to know that our team made you feel so welcome and that you appreciated the courteous, professional service, clear communication and comfortable waiting facilities.

We're especially pleased that your vehicle was returned in even better condition than when it arrived. Your comments are a real credit to the entire team, and we'll make sure they are shared with everyone involved.

Thank you once again for your kind words and recommendation. We look forward to welcoming you back when it's time for your next visit.

Kind regards,
The John Banks Ipswich Team

John Banks Group からの回答

2026年7月31日

Dear Clare, Thank you so much for your fantastic 5-star review!

Congratulations on your two new Renault 5s – what a fantastic combination! We love the description of them as your "bumble bees" 🐝 and hope you both enjoy every mile in them.

We're delighted to hear that Adam provided great communication and support throughout your purchase, and that Amanda kept you informed every step of the way. We'll be sure to pass on your lovely comments to them both and the rest of the team.

Thank you for choosing John Banks Renault Cambridge. We really appreciate your kind words and wish you both many years of happy motoring in your new Renault 5s!

Kind regards,
The John Banks Renault Cambridge Team

John Banks Group からの回答

2026年7月31日

Dear Kevin, Thank you so much for your wonderful review and recommendation.

We're delighted to hear that David provided you with excellent customer service and gave you the confidence and peace of mind to make the right decision when purchasing your new car. Buying a vehicle is an important investment, so it's great to know David made the experience such a positive one.

Your recommendation to friends and family means a great deal to us, and we'll be sure to pass your kind comments on to David and the rest of the team.

We wish you many happy miles in your new car and look forward to welcoming you back to John Banks in the future.

Kind regards,
The John Banks Team

John Banks Group からの回答

2026年7月31日

Dear Tracey, Thank you so much for your wonderful review and, most importantly, for your continued loyalty to John Banks over the years.

We're delighted to hear that David was so helpful and informative, and that he took the time to show you around your new S-Cross, including how to use features such as the cruise control. We believe it's important that our customers drive away feeling confident and comfortable with their new vehicle.

It's fantastic to know you're extremely happy with your new S-Cross. We'll be sure to pass your kind comments on to David and the team.

Thank you again for your support. We wish you many happy and enjoyable miles ahead and look forward to seeing you again in the future.

Kind regards,
The John Banks Suzuki Team

John Banks Group からの回答

2026年7月31日

Dear Mr Willis, Thank you so much for taking the time to leave such a fantastic review.

We're delighted to hear that Darren made your car buying and part-exchange experience such a positive one. From helping you choose the right vehicle through to handing over the keys, it's great to know he provided the support and service you were looking for every step of the way.

Your recommendation to your friends and family means a great deal to us, and we'll be sure to pass your kind comments on to Darren and the rest of the team.

Congratulations on your new car! We wish you many happy miles ahead and look forward to helping you with your future motoring needs.

Kind regards,
The John Banks Team

John Banks Group からの回答

2026年7月7日

Thank you for your review Terry

John Banks Group からの回答

2026年7月7日

Response from Honda Motorcycles Cambridge

Thank you for taking the time to leave your review. We are naturally very disappointed to read your comments.

Following your review, we have carried out a thorough search of our records for anyone named Garry who purchased a motorcycle from Honda Motorcycles Cambridge between April and June 2026. We have only been able to identify one customer matching that description, who purchased a brand-new Honda MSX125.

As with every new Honda motorcycle we supply, the bike underwent our full manufacturer pre-delivery inspection by a Honda-trained technician before delivery and, of course, remains covered by the Honda warranty.

If this is your motorcycle, we are genuinely surprised that you did not contact us immediately after discovering what you believe to be an issue. Had you done so, we would have happily arranged for the motorcycle to be inspected, either by bringing it back to us or, where appropriate, discussing an alternative solution. We would always rather have the opportunity to resolve any concern ourselves than have a third party carry out adjustments.

We have also noted that the four other reviews on your profile relate to car purchases and are all negative. Nevertheless, we are not here to question your experience—we simply want the opportunity to help.

If you would be kind enough to contact us directly or identify yourself, we will gladly investigate the matter fully, inspect the motorcycle, and do everything we reasonably can to put things right. Customer satisfaction is extremely important to us, regardless of the value of the motorcycle purchased.

We look forward to hearing from you and hope we can resolve this matter to your satisfaction.

John Banks Group からの回答

2026年7月7日

Thank you so much for your wonderful review and for taking the time to share your experience.

We're delighted to hear that Kymberly, Ed and Rhys made such a positive impression and provided knowledgeable, helpful service throughout your search for your new car. Keeping our customers informed every step of the way and ensuring all questions are answered thoroughly is exactly the level of service we aim to deliver.

Your recommendation means a great deal to the entire team, and we will be sure to pass on your kind comments to Kymberly, Ed and Rhys—they'll be thrilled to receive your feedback.

We wish you many happy and enjoyable miles in your new Honda and look forward to welcoming you back to John Banks Honda Ipswich in the future.

John Banks Group からの回答

2026年7月2日

Thank you for your wonderful five-star review.

We're delighted to hear that you were very happy with the service you received. It's especially pleasing to know that Kimberley was able to answer all of your questions clearly and help make your experience a positive one.

We'll be sure to pass your kind comments on to Kymberley, who will be thrilled to receive your recognition. Thank you for choosing John Banks, and we look forward to welcoming you again in the future.

John Banks Group からの回答

2026年7月2日

Dear Yasmin
Thank you for taking the time to leave us such a fantastic five-star review.

We're delighted to hear that Marian provided you with such a positive, informative and pressure-free experience. Taking the time to understand each customer's needs, explain the available options clearly and offer honest advice is exactly the approach we strive for.

It's wonderful to know that Marian's responsiveness and knowledge helped you find the right electric or hybrid vehicle for your requirements. We'll be sure to pass on your kind comments to him—they'll be greatly appreciated.

Thank you for choosing John Banks. We wish you many happy miles in your new car and look forward to welcoming you back in the future. John Banks Hyundai

John Banks Group からの回答

2026年7月2日

Dear Kirsty Thank you so much for your fantastic five-star review.

We're absolutely delighted to hear about the amazing service you and your dad received from Matt Thornhill. It's great to know that he took the time to understand exactly what was needed and made the whole purchasing experience first class from start to finish.

We'll also be sure to pass your kind comments on to Adrian. Our team takes great pride in delivering excellent customer service, and it's always rewarding to receive such positive feedback.

Thank you for choosing John Banks Suzuki Ipswich. We hope your dad enjoys many happy and safe miles in his new car, and we look forward to welcoming you both back again in the future.

John Banks Group からの回答

2026年7月7日

Thank you for your fantastic review and for choosing John Banks Suzuki Ipswich for your MOT.

We're delighted to hear that everything was straightforward from booking through to completion and that the team took the time to explain everything clearly. Providing honest advice, transparent service, and looking after our customers' vehicles as if they were our own is something we take great pride in.

It means a great deal to us that you consider us your preferred garage, and we truly appreciate your continued trust and loyalty.

We look forward to welcoming you back for your next service or MOT. Safe motoring from everyone at John Banks Suzuki Ipswich!

John Banks Group からの回答

2026年7月2日

Thank you for taking the time to share your experience.

We are genuinely sorry that your visit did not meet the standards that we expect to deliver and that the repair took significantly longer than either you or we would have wanted. We fully appreciate how frustrating it is to be without your motorcycle for an extended period, particularly when communication does not meet expectations.

Whilst some diagnostic and mechanical faults on older motorcycles can prove more complex than initially anticipated—particularly where parts availability and fault tracing are involved—we recognise that this should have been communicated to you more effectively throughout the process. Regular updates are an important part of good customer service, regardless of how complex a repair may be.

We are pleased that the motorcycle was ultimately repaired and returned to you, but we regret that the overall experience left you feeling disappointed. Your feedback has been shared with our management and workshop teams so that we can continue to improve our communication and customer care.

John Banks Honda Motorcycles has represented Honda for many years and our manufacturer-trained technicians work on motorcycles of all ages, from the latest models through to older machines. Whilst some repairs inevitably present greater technical challenges than others, we remain committed to resolving them professionally and keeping our customers informed throughout the process.

Thank you again for your feedback. We wish you many miles of safe and enjoyable riding.