Jovonna London レビュー 

I have tried to contact you, but it has been impossible. I placed an order from Colombia nearly three months ago, and it still hasn’t arrived; however, it is impossible to get a response. I think I’ve lost my money

I have made many purchases and find the quality is first rate.
Recently I had a problem with my return, from Germany and the customer service team resolved it for me.

Very good after sale customer service. I really appreciated the team following up with me after my purchase to get my feedback. They were courteous, professional and attentive.

When I tried to return some items I bought online, the system wasn’t working, and the website indicated that I should send an email. I sent it twice, with all the order and item details. After a week without a response, I went to a store. At the store, the experience was really odd. First of all, one of the items was on sale (not final sale, which are not returnable), but the sales representative insisted that they probably would not refund me because it was on sale and that I should keep the item. Otherwise, I would just lose the item and the money. I explained that according to the website, there was a difference between items on “sale” and “final sale,” but she didn’t care. The sales representative took the item, reminding me of the sale item situation again, and no receipt or document of return acknowledgment was issued. I had to leave the store with the sales representative’s promise that the brand would contact me by mail, but nobody knew when. After a couple of days, I received the email, and a week later, my complete refund, but the experience was really awful. I am never buying online from them again.

Quite a few purchases now and never been disappointed, Quality is great also sizing consistent. Reductions are genuine. Customer service excellent.
Delivery good which can be an issue in my area,
What's not to love.

One of my favorite stores in the UK! I live in the US and shop in store whenever I can, but otherwise, I shop online. Quality products, great shipping...worth every penny of the tariffs!

Great service beautiful clothes

Despite a delay in delivery (due to moving warehouse) the items arrived in perfect condition, I was also offered a discount in my current purchase and for a future one. I was contacted promptly about the delay, so wasn't worried much. The items were perfect (as in the pictures) and will definitely be ordering again.

am completely shocked by my experience with this business.

I returned a coat in accordance with their returns process, only to be wrongly accused of removing tags and spraying perfume on it. These claims are entirely false. The coat arrived with no plastic/security tags attached, and it already had a noticeable scent when I received it. I did not remove anything or apply any perfume.
Given this, I am now seriously questioning whether I was sent an item that had previously been returned by another customer.

To be accused of dishonesty rather than having the issue handled fairly is unacceptable. The returns process itself was unnecessarily difficult, and the refusal to issue a refund based on unsubstantiated allegations has been extremely distressing.
I would not recommend this company based on how this situation has been handled, and I strongly advise others to be cautious.

I require a full refund to be issued without further delay. Failing this, I will proceed with formal escalation and pursue the matter through all appropriate channels.

I bought a green raincoat for my wife. She absolutely loves it! Nice fit and quality. I recommend this store.

Speedy delivery. Beautifully packaged. Love the unique designs. Easy to wear, goes from day to evening.

Quality, fast , simpley the best
Thank you

My order shipped then was lost. After a few emails and an investigation all was resolved and they shipped me a replacements order which I received in a timely manner. Now it did take some time but happy with outcome of customer service. Great quality of products and so cute!!!!

Excellent service from Jovanna London saw a coat I wanted and loved from a local boutique but did not have my size. I contacted customer service who informed me of launch date and I was able to order online. I availed of the welcome discount and free shipping and received my coat with 48 hours! I received a gorgeous neck scarf as a complimentary gift and works perfectly with coat! I will definitely be a returning customer. Great service Jovanna London ❤️

I ordered a skirt, its colour was different to how it looked on the website. The quality was poor comparing to some other brands with the same price. The return process was not transparent and I had to contact the company separately to ensure that I received the refund. I’m not sure if I was just unlucky but I have a feeling that it’s their standard process. Would not recommend to anyone

Fast delivery and the quality is beyond expectations...Thanks!

Lovely experience , loved my piece

Love this shop. Shop personnel were helpful.
Has items, i dont see in other shops.
Love the designs i saw in the shop.

The coat looks fabulous, is of great quality and good value.

I really love the quality of clothes and and so unique.❤️