Jovonna London ロゎ
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Jovonna London レビュヌ 

187
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TrustScore 5段階評䟡の4

4.1

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

I have tried to contact you, but it has been impossible. I placed an order from Colombia nearly three months ago, and it still hasn’t arrived; however, it is impossible to get a response. I think I’ve... もっず芋る

5぀星のうち5の評䟡

I discovered this shop in Marylebone on Saturday 😱 omg the quality and designs are outstanding. Really on trend but more unique than the high street. The in store assistants are absolute darlings... もっず芋る

5぀星のうち5の評䟡

Jovonna was recommended to me by my sister who recently made a purchase. The quality of her coat, was pheonomal. Jovoanna's website is easy to navigate with plenty of images of each product. Hassel f... もっず芋る

5぀星のうち5の評䟡

Excellent service from Jovanna London saw a coat I wanted and loved from a local boutique but did not have my size. I contacted customer service who informed me of launch date and I was able to order... もっず芋る

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䌁業情報

  1. ファッション アクセサリヌ店

圓該䌁業による蚘述

Independent London-based label, Jovonna London, offers a transitional wardrobe where classic silhouettes meet modern tailoring and embellishment. Consistently inspired by London’s unique fashion scene, Creative Director, Jojo, fuses a modern and feminine approach to style and design.

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4.1

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TrustScore 5段階評䟡の4

187件のレビュヌ

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.1

すべおのレビュヌ

(187)

過去12か月のレビュヌ数: 12件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

So bad I ordered a dress then I got


So bad I ordered a dress then I got another color I requested to return it and nothing happened afterwards

2023幎11月6日
Jovonna London ロゎ

Jovonna London からの回答

Hi Shahad, We sincerely apologise for any inconvenience you may have experienced. Kindly contact us at your earliest convenience via email at enquiry@jovonnalondon.com so that we can promptly address and resolve the issue with your order. We understand the importance of providing you with the correct colour, and we are committed to ensuring your satisfaction. We appreciate your understanding and look forward to receiving your email soon. Once again, we apologise for any inconvenience caused.
Team Jovonna

5぀星のうち4の評䟡

Good quality and style

Good quality and style. Slow customer service though but the outfits are nice and trendy.

5378284257528

2023幎11月29日
自発的なレビュヌ
Jovonna London ロゎ

Jovonna London からの回答

Hi Komal.
We extend my sincere gratitude for your invaluable support. Your feedback holds great significance to us, and we deeply appreciate the time and consideration you have dedicated to sharing your thoughts.
Many thanks

5぀星のうち5の評䟡

Nice and fashionable

Nice and fashionable
fast delivery
#5376337543416

2023幎11月23日
自発的なレビュヌ
Jovonna London ロゎ

Jovonna London からの回答

Hi Anh
We extend my sincere gratitude for your invaluable support. Your feedback holds great significance to us, and we deeply appreciate the time and consideration you have dedicated to sharing your thoughts.
Many thanks

5぀星のうち5の評䟡

The ordering went smoothly and 3 days


The ordering went smoothly and 3 days later if that the jacket arrived. I had seen the jacket in a magazine and the actual jacket was even better in reality. Wonderful.

2023幎11月3日
Jovonna London ロゎ

Jovonna London からの回答

Hi Ms Melanie
We extend my sincere gratitude for your invaluable support. Your feedback holds great significance to us, and we deeply appreciate the time and consideration you have dedicated to sharing your thoughts.
Many thanks

5぀星のうち5の評䟡

Beautiful clothes

#5387199512824

Superb quality and finish. Timely delivery.

2023幎11月29日
自発的なレビュヌ
Jovonna London ロゎ

Jovonna London からの回答

Hi Pallavi
We extend my sincere gratitude for your invaluable support. Your feedback holds great significance to us, and we deeply appreciate the time and consideration you have dedicated to sharing your thoughts.
Many thanks

5぀星のうち5の評䟡

I love it

I love it , its beautiful and comfortable

#5387129454840

2023幎11月29日
自発的なレビュヌ
Jovonna London ロゎ

Jovonna London からの回答

Hi Elinore
We extend my sincere gratitude for your invaluable support. Your feedback holds great significance to us, and we deeply appreciate the time and consideration you have dedicated to sharing your thoughts.
Many thanks

5぀星のうち5の評䟡

Once again such a wonderful personalised shopping experience.

Such a wonderful personalised experience dealing with Jovonna.

2023幎10月24日
Jovonna London ロゎ

Jovonna London からの回答

Hi Maria
We extend my sincere gratitude for your invaluable support. Your feedback holds great significance to us, and we deeply appreciate the time and consideration you have dedicated to sharing your thoughts.
Many thanks

5぀星のうち5の評䟡

just wanted to thank jovonna for their


just wanted to thank jovonna for their service thus far ... I received my moda coat and i absolutely love the quality ... usually my 5ft stature would drown me in coats that don't have a particular fitting or cut but this is so chic and looks great ...

As a first time customer the main reason I processed to purchase was from the prompt responses I received on Instagram and the amount of actual customer videos and pictures on their Instagram feed

Thank you.

2023幎11月28日
自発的なレビュヌ
5぀星のうち1の評䟡

Customer service needs huge improvement

Clothes are generally nice!

Sizing, fit not great and really inconsistent across items.

Customer service / response time and return process is horrendous! I’ve had to correct the credit note I’ve received 4 times already as it was either put through with the wrong date, or postage was taken off twice!

2023幎11月1日
自発的なレビュヌ
Jovonna London ロゎ

Jovonna London からの回答

Hi George, we are sorry to hear about your experience. We understand that there were some issues with your credit note and apologise if this caused you any inconvenience, We trust this has been solved. Please do not hesitate to further contact us if you have any further questions or concerns. Kind regards Jovonna team.

5぀星のうち1の評䟡

Dodgy Brand - Worst Shopping Exprience

I had one of the worst shopping experiences with this brand. I will never shop from them again.
There are so many things wrong with this brand; here are some of them:
1. The quality of the clothes close up (in store) is much lower than the images presented on the website. They mimic the desinger brands without attention to details. The cut is totally off. They use cheap synthetic materials (pay attention to material descripton when buying online). You can only see this in person. The clothes quality is on par with some of the cheap high street bands. However, they charge much more than the typical high street brands.
2. There is no customer service number. They simply hide behind an email adress. The cusomer service emails are signed off by a name called "Holly". I think Holly is a AI/robot because all the emails are one line and robotic.
3. The online and instore functions completely separatley.You cannot return an online order in store or use your credit from an online return in store. Once you spend your money it is really hard to get a refund.
4. Return process is tricky.
This is a small brand which I decided to give a chance to and purchase from. They might be selling now beacuse of a hype /advertisement created by social media influencers. Howevere, this brand will disappear soon. The clothes are simply too expensive for the quality they have and customer service is terrible.

2023幎11月18日
自発的なレビュヌ
Jovonna London ロゎ

Jovonna London からの回答


Dear Toutia,

We sincerely regret to learn that your experience with Jovonna has not been satisfactory. In our effort to address and resolve the issues you encountered, we have thoroughly investigated the matter to gain a clear understanding. At this moment we could not locate your order.To expedite the resolution process, we kindly request you to email us at enquiry@jovonnalondon.com, providing your order number and a detailed description of the concerns you have encountered.
In addition, we would like to offer two alternative channels for your convenience:

Customer Service Helpline: As per the Terms and Conditions, a customer service number is available. Please feel free to call us with your order number and contact details, and the appropriate team member will be promptly in touch.

Return Policy Clarification: It is outlined in our Terms and Conditions that we operate within a 14-day return window. While Final Sale items are not eligible for a refund, they can be credited. We appreciate your understanding of these policies.

Moreover, please be assured that all our customer service team members operate from our UK office. In recognition of the upcoming busy season, we are committed to providing additional training to ensure preparedness and efficiency.

We genuinely value your feedback and are dedicated to resolving this matter to your satisfaction. Your prompt communication with the requested details will enable us to expedite the resolution process.

Thank you for your understanding and cooperation.

Sincerely,

5぀星のうち2の評䟡

I was unable to get the 10% reduction


I was unable to get the 10% reduction for my first order!

2023幎11月16日
自発的なレビュヌ
Jovonna London ロゎ

Jovonna London からの回答

Dear Sally,

We value your feedback and thank you for bringing this matter to our attention. Should you have any further questions or require additional assistance, please feel free to reach out. Your satisfaction is of utmost importance to us.

Upon reviewing your inquiry, we would like to clarify that our 10% welcome code is exclusively applicable to full-priced merchandise. We acknowledge that this information may not have been as transparent as intended in our email communications. Please accept our sincere apologies for any confusion this may have caused.

Thank you for your understanding and continued support.

Kind regards,

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