Ordered on Monday evening, and the racquet arrived on Saturday with the stringing I selected. I contacted customer support on Friday to check the status, as I hadnât heard anything from them. They pro... ãã£ãšèŠã
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Canât fault the price. Unfortunately ordered last Friday evening with next day delivery. With stringing, expected it on the Tuesday or Wednesday at the latest. Had to chase and it came today (Friday... ãã£ãšèŠã
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I purchased a Butterfly garden rollaway 5000 in grey. Spoke online to Gary who gave a good deal which included TT bats, balls n TT butterfly cover. Item arrived within 1 week but unfortunately got dam... ãã£ãšèŠã
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The heel came off my previous squash shoes during a matchâŠI found this company online at a competitive price and promptly ordered! The trainers turned up within a few days and Iâm very pleased with b... ãã£ãšèŠã
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Just Rackets website and shop sells a large range of Squash Tennis Racketball Badminton Table Tennis rackets and sports equipment.
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Letchworth Tennis & Squash Club, SG6 3TB, Letchworth Garden City, è±åœ
- +44 (0)1462 672 446
- sales@just-rackets.co.uk
- www.just-rackets.co.uk
4.6
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Just Rackets ããã®åç
Hi Lee,
Thanks for the 5-star review! Great to hear youâre happy with your new racket â hope it serves you well on court!
Best regards,
Gary
Just Rackets Team
Fantastic
Fantastic and more than anything they are honest, didnât have the racket I ordered so upgraded it to the next model up at the same price, you donât see that anymore. Excellent
2025幎9æ9æ¥
Just Rackets ããã®åç
Hi John,
Thank you so much for your 5-star review! Weâre really pleased to hear youâre happy with the service and the upgrade. We always do our best to look after our customers, so itâs great to know that honesty and care made a difference for you. Enjoy your new racket, and we look forward to helping you again in the future.
Best regards,
Gary & the Just Rackets Team
Excellent service
Excellent service! Received racket within 2 working days of ordering it
2025幎9æ8æ¥
Just Rackets ããã®åç
Hi Matty,
Thanks for the great review! Weâre delighted to hear your racket arrived so quickly and that youâre happy with the service. Enjoy your new racket, and we hope to help you again soon.
Best regards,
Gary & the Just Rackets Team
Avoid
Lied about string telling me the pre string is what I asked for but in different color. He send me cheapest synthetic gut string.
2025幎9æ4æ¥
Just Rackets ããã®åç
Hi Prince,
Thank you for taking the time to update your review. Iâm genuinely sorry for the frustration and disappointment caused by your recent order.
I want to apologise for the confusion around the string that was fitted to your racket. You were assured it matched what you requested, and itâs clear that this has not been your experience. That is not the standard of service we aim to provide, and I fully understand why this has left you feeling misled.
Please be assured there was no intention to supply an incorrect or inferior product. However, I accept that the outcome matters more than intent, and in this case we have let you down.
I would very much like the opportunity to put this right for you, whether thatâs by restringing the racket with the correct string, offering a refund for the stringing, or another solution that you feel is fair. If youâre open to this, please reply directly and I will personally take care of it.
Once again, Iâm sorry for the inconvenience and for the experience youâve had. We appreciate your feedback and will be using it to ensure this does not happen again.
Kind regards,
Gary
Just Rackets ããã®åç
Hi there,
Thank you for the 5-star review! Weâre really pleased you found our service helpful and friendly, and that you were happy with the price too. We appreciate your support and hope to serve you again soon.
Best regards,
Gary
Just Rackets Team
Excellent customer service
I ordered a racket from this site. The next day, Gary contacted me to say he had gone to the warehouse and seen the racket I ordered was out of stock. He offered me the option of a different colour or a refund. I chose the refund, and he refunded me immediately. Exemplary.
2025幎8æ18æ¥
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Just Rackets ããã®åç
Hi Charles,
Thank you very much for your 5-star review and kind words! Iâm really glad we could get things sorted quickly for you. We always aim to offer honest, efficient service, so itâs great to know that was appreciated.
Best regards,
Gary
Just Rackets Team
Looked on the website
Looked on the website, found what i wanted at a great price. Spent a few more quid to get free delivery. Paid for it and it was delivered promptly.
2025幎8æ11æ¥
Just Rackets ããã®åç
Hi John,
Thank you for the 5-star review! Great to hear you found exactly what you wanted at a good price and that delivery was prompt. We really appreciate your support and hope to see you again soon.
Best regards,
Gary
Just Rackets Team
"Custom strings" were incorrect and damaged
I ordered a racket with this company because they were offering a "free string upgrade". However, after only two hours of play, I noticed significant fraying on the horizontal strings, which raises concerns about whether new strings were actually used. It was also clear that different types of strings had been used for the vertical and horizontal strings. And it wasn't clear whether either of these were the strings I ordered. The tension was also far higher than what I ordered.
I emailed the company directly about this one week ago but haven't had a response.
I wouldn't recommend using their stringing service.
2025幎8æ4æ¥
Just Rackets ããã®åç
Hi Isabel,
Iâm sorry to hear about the strings in your racket. If you could send over your order number, Iâll be happy to check exactly which string you selected for the free offer and get this sorted for you.
Kind regards,
Gary
Delivery arrived within 5 days asâŠ
Delivery arrived within 5 days as promised. Up to date advice on current delivery status.
Extensive choice on website with good deals.
2025幎8æ11æ¥
Just Rackets ããã®åç
Hi Nico,
Thank you for the 5-star review! Weâre delighted to hear your order arrived on time and that you found our range and deals to your liking. We really appreciate your kind words and look forward to helping you again soon.
Best regards,
Gary
Just Rackets Team
Thank you for shopping!
Thank you for shopping. It was very easy to buy and I understood everything easily.
2025幎8æ11æ¥
Just Rackets ããã®åç
Hi Robert,
Thank you for your 5-star review! Weâre really pleased to hear that you found the shopping experience easy and straightforward. We appreciate your feedback and look forward to serving you again soon.
Best regards,
Gary
Just Rackets Team
Fast delivery and exactly the racket myâŠ
Fast delivery and exactly the racket my son needed. He has already taken it to play a game and loved it.
2025幎8æ6æ¥
Just Rackets ããã®åç
Hi John,
Thank you so much for the 5-star review! Weâre delighted to hear your son is enjoying his new racket and that it arrived quickly. We really appreciate your feedback and hope he continues to have great matches with it!
Best regards,
Gary
Just Rackets Team
Ordered 2 of the wrong rackets
Ordered 2 of the wrong rackets. I used the what's app number to contact customer service and response was prompt and the order was cancelled. I believe this method may be new as I could see other complaining that communication was difficult. This certainly wasn't my experience! Gary then phoned me with great advice. I reordered a racket and received the order within 24 hours. I've ordered a few rackets from other places but Just rackets has been far superior to anywhere else! I would recommend the company!
2025幎7æ24æ¥
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Just Rackets ããã®åç
Hi Callum,
Thank you so much for your fantastic 5-star review! Weâre really pleased we could quickly resolve your order and help you find the right racket. Itâs great to hear you found our WhatsApp service and advice helpful, and that your new racket arrived so quickly.
Your recommendation means a lot to us, and we look forward to helping you again in the future.
Best regards,
Gary & the Just Rackets Team ðŸ
Just Rackets ããã®åç
Hi Molham,
Thank you for your 5-star review! Weâre delighted to hear you found the purchase process easy and that your order arrived quickly. We really appreciate your feedback and look forward to serving you again soon.
Best regards,
Gary & the Just Rackets Team ðŸ
Just Rackets ããã®åç
Hi Andrew,
Thank you for your 5-star review! Weâre so pleased you found our service fast and hassle-free. We really appreciate your feedback and hope to see you again soon.
Best regards,
Gary & the Just Rackets Team ðŸ
Good value with stringing offer andâŠ
Good value with stringing offer and quick delivery
2025幎7æ12æ¥
Just Rackets ããã®åç
Hi Colin,
Thank you for your 5-star review! Weâre glad you found our stringing offer good value and that your order arrived quickly. Your feedback means a lot to us, and we look forward to helping you again soon.
Best regards,
Gary & the Just Rackets Team ðŸ
2 rackets purchased
Bought a couple of rackets with a free specific string upgrade worth £35 each per racket.
Rackets came with cheap synthetic gut instead of the polyester string requested without prior warning. I would have accepted a £50 credit for the cost of restringing 2 rackets but instead had to send them back to be restrung. Not ideal.
Update on this following the response below. The string was not replaced with a like for like multifilament string it was replaced with the cheapest Head Synthetic Gut on the market.
Gary then refused to pay for the return shipping costs so instead I had to cancel my credit card payment and wait for a return postage label to be sent to me. DONT ORDER FROM THIS SCAMMER.
2025幎7æ10æ¥
Just Rackets ããã®åç
Hi Danny
Thank you for your feedback â weâre genuinely sorry to hear about your experience.
Firstly, we apologise for the mix-up regarding the string selection. Our intention is always to deliver exactly what was promised, and we understand your frustration when the rackets arrived strung with a string type that didnât match your expectations. This clearly fell short of our usual standards, and we regret any inconvenience caused.
Weâd also like to clarify that at no point was there any intention to mislead you. Once the issue was brought to our attention, we offered a free re-string service to ensure you received the upgrade as advertised. We understand you would have preferred a credit to handle this locally, but unfortunately, that wasnât an option available at the time.
Weâre very sorry to hear that you felt forced to cancel your payment, and that the situation escalated to that point. Our team did arrange for a return label to be sent and covered the cost of re-stringing the rackets to rectify the situation. Itâs disappointing that this left you feeling let down, as we always aim to resolve any issues in a fair and timely manner.
We truly value all our customers and are committed to learning from situations like this. Your feedback will help us improve our communication and service moving forward.
If youâre willing to give us another chance, weâd be happy to offer a goodwill gesture on your next purchase. Please feel free to reach out to us directly and weâll do our best to make things right.
Kind regards,
Customer Support
JustRackets.com
Got my racket much quicker thanâŠ
Got my racket much quicker than expected. Delivered on Sat morning which was really handy.
Will keep the plastic on the handle so I can try it out and return if necessary which is great to know. It means I'm able to go for a quite different type of racket and try it.
I'm unlikely to return it but it's good to have that option.
I've not bought from these guys before but would definitely use them again. First class service.
2025幎7æ11æ¥
Just Rackets ããã®åç
eply from the Just Rackets Team:
Thank you so much for the wonderful review, Mr McIntosh! We're really pleased to hear your racket arrived quicker than expected â and right on time for the weekend! Itâs great to know that our returns policy gave you the confidence to try something a bit different. That flexibility is exactly what we aim to provide for players exploring new options.
We're delighted your first experience with us was a positive one, and weâd be thrilled to help you again in the future. Thanks again for choosing Just Rackets â and for your kind words about our service!
â The Just Rackets Team ðŸ
good service,good communication
good service,good communication, offered a free stencil .. used DPD who are my preferred delivery courier (never ever EVRI )!.. said it would arrive Friday and it did.. will use them again
2025幎7æ10æ¥
Just Rackets ããã®åç
Reply from the Just Rackets Team:
Thank you so much for your fantastic review! We're really pleased to hear you were happy with our service, communication, and the little extra touch of the free stencil. We're also glad to know DPD delivered on time â we know how important reliable delivery is, and it's great to hear theyâre your preferred courier too!
Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon!
â The Just Rackets Team ðŸ
Just Rackets ããã®åç
Trustpilot Review â 5 Stars âââââ
"Delivery was just on time. Great experience."
â Mr Marcelo Ullmann
Thank you, Mr Ullmann, for your fantastic 5-star review! Weâre glad to hear your order arrived right on time and that you had a great experience with us. Reliable service and customer satisfaction are what we aim for every day. We look forward to serving you again soon!
Just Rackets ããã®åç
Trustpilot Review â 5 Stars âââââ
"Fast delivery and racket came with no issues. Kind regards, Just Rackets team."
â Lewis Wildridge
Thank you, Lewis, for the great 5-star feedback! Weâre pleased to hear your racket arrived quickly and without any problems. Itâs always our goal to ensure a smooth, hassle-free shopping experience. We appreciate your support and look forward to helping you again soon!
Kind regards, Just Rackets team."
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