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Just go Motorhomes - Edinburgh レビュー 

342
TrustScore 5段階評価の4

3.8

2 Drovers Road, EH52 5ND Broxburn, East Mains Industrial Estate, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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5つ星のうち1の評価

I would strongly advise others to think carefully before using this company. Our experience started with waiting over two hours just to collect the vehicle. Things only got worse from the... もっと見る

5つ星のうち1の評価

The motor home I was given was not what I had ordered. Several things were broken: Toilet leaking into main dining area; TV not work: Leisure battery not work on Fridge/Freezer: Broken blinds: Sat Na... もっと見る

5つ星のうち5の評価

We had a great trip with a just go motorhome. The van we got was in a good condition, and no complaints about equipment. The pickup process was a bit delayed due to a queue, the return was extremely f... もっと見る

5つ星のうち4の評価

Enjoyable hire no mechanical issues with van, staff friendly and minimum fuss can be busy on pickup and drop off. We found van wasnt as equipped as mentioned so would value more attention but in f... もっと見る

企業が回答しました


企業情報

  1. RV車レンタル代理店

当該企業による記述

From cosy couple getaways to family adventures, Just go has a motorhome to suit every occasion. We pride ourselves on delivering new and modern motorhomes for hire with all layouts designed to offer comfort & style for everyday living. Easily accessible via major airports, our hire teams located in Edinburgh, Scotland and Toddington, Bedfordshire are specialists in delivering a first-rate customer experience every time. With packages tailored to individual requirements, we provide an all-encompassing service for all your motorhoming needs. Covering travel in the UK, Ireland and Europe, the freedom to explore and discover is entirely at your fingertips!


連絡先

  • 2 Drovers Road, EH52 5ND, Broxburn, East Mains Industrial Estate, 英国

  • 01315601230

Premium Motorhomes for Hire

Our Motorhomes have been the UK's favourite for over 20 years.

3.8

ほぼ満足

TrustScore 5段階評価の4

342件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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3.8

すべてのレビュー

(342)

過去12か月のレビュー数: 181

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5つ星のうち5の評価

Great service, great motorhome

We hired from JustGo for 8 nights and received a van that was only 4 months old for our trip. The staff were all very friendly and knowledgeable and the van itself was very comfortable. We had a minor issue with a broken fixture, but there were no quibbles when we returned the vehicle, the company accepted that it was a maintenance issue.
I like that by hiring rather than buying I can choose the vehicle that fits the trip and would definitely use this company again.

2025年6月30日
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Thanks very much for your fantastic review Helen!

5つ星のうち5の評価

We were let down by another hire…

We were let down by another hire company on the day our holiday started. We called Just Go on the off chance they could help. They couldn’t have been more helpful and within hours we were able to start our travels.

Excellent service from all the team, friendly and professional. 5 stars from me, and i rarely write reviews.

2025年6月30日
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Thanks for your fantastic review John! We hope to see you again in the future

5つ星のうち1の評価

Mi experiencia fue mala

Mi experiencia fue mala. La camper era nueva y el segundo día no funcionaba ni la calefacción ni el sistema eléctrico.
Aformtunadamente tras la entrega me compensaron con 200e, pero me parece insuficiente por lo mal que lo pasamos.
Felicitar al chico que nos atendió en la sede que fue muy amable, eso sí.

2025年6月26日
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Thank you for your feedback, Mamen. We're sorry to hear your journey didn’t go as smoothly as expected. While technical issues can occasionally arise, we regret this impacted your trip. We appreciate you contacting our Customer Care team after your hire, and hope the €200 compensation you accepted helped to offset the inconvenience. Thanks once again for sharing your experience.

5つ星のうち4の評価

Friendly service and good price

Seamless process. Friendly staff. Good price for early booking. Couple of small issues with van but nothing major and was resolved. Would use again.

2025年5月3日
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Thanks so much for your review! We're really happy to hear the booking process was smooth and that our team made a great impression. It’s great to know the early booking offered good value too.

We appreciate you mentioning the minor issues with the van, and we're glad they were resolved quickly. We hope to welcome you back again soon!

5つ星のうち1の評価

No checks on windows prior to booking…

No checks on windows prior to booking out. Customers need to make sure they check ALL windows function properly.
No support. Support line sticker covered up on the dashboard by a post it note giving dimensions of motorhome.

Check toilet works and no leaks in plumbing!!

If two people book, go extra mile and book 5 bed as 4 bed is cramped!

Don’t let them take your deposit from you without a fight!

2025年4月29日
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Thank you for your feedback. We're truly sorry to hear about the issues you experienced while on hire. Our team carries out detailed pre-hire checks to ensure vehicles are in top condition, and we're sorry that the vehicle you received fell short of our usual high standards.

We understand your frustration around the security deposit process and the damage charge incurred while you were on hire. As we are responsible for maintaining our motorhomes back to their original condition, we do need to address any vehicle damage sustained during a booking.

We’re grateful that you reached out to our on-road support team during your hire, and we appreciate your follow-up with our Customer Care team after your return. We hope the compensation provided goes some way in acknowledging the inconvenience caused.

Thank you once again for your comments - it helps us grow and improve the service we offer to every guest.

5つ星のうち5の評価

Machrihanish and Machrie golf trip

Motorhome was brilliant. Great size, easy to drive, well equipped and made our trip as enjoyable as possible.

2025年6月8日
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Thanks for the great review! We're so pleased to hear the motorhome suited you well and helped make your trip a success. It’s always great to know our vehicles contribute to memorable adventures.

5つ星のうち3の評価

There was no tea towel provided.

There was no tea towel provided.
No guide in the van about the facilities
No guide on where to regas the bottle

2025年5月24日
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Thank you for your feedback. We're sorry to hear that some of the essentials and helpful guidance were missing from your motorhome—these are things we aim to provide to make the experience as smooth as possible. We do provide how to guides and common FAQ's on our website which you can access via the QR code in your vehicle. You can also use this code to reach our on road support team if you require any assistance while you are out on hire. I am sorry if this was not communicated prior to your hire, and please rest assured I will pass your comments back to our team so we can address these oversights and improve for future hires.

5つ星のうち4の評価

Good experience.

Smooth collection and return process. Staff were lovely. The van was new, clean and we had no problems.
We had booked for 10 days along with the package for essentials. The package was a bit frugal, 2 knives, 2 plates etc. Would've been nice to have a couple of extra. Also only 1 towel each, no hand towel and only 1 tea towel. Perhaps some basic cleaning products? just 1 brush so difficult to keep van clean, especially in bad weather.
We enjoyed the experience and would recommend Just go.

2025年6月2日
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Thanks for your thoughtful review—it's great to hear the collection and return went smoothly and that you enjoyed your trip overall. We also really appreciate your comments on the Value Pack. Your feedback is noted and genuinely helpful as we look at ways to make the experience even more comfortable, especially for longer hires. We hope to welcome you again soon!

5つ星のうち5の評価

Schottland Abenteuer

Toller 3 wöchentlicher Schottland Urlaub.

2025年5月17日
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Thank you for your 5* review. We are happy to hear you had a great time exploring Scotland and hope to see you again.

5つ星のうち5の評価

Great experience - Friendly staff

Really good experience as a firts time motorhome-renter. Friendly staff and a thorough introduction to the vehicle. 2 minor issues: I had booked an extra large motorhome (6 bed to 4 adults) to make sure there was enough room, and booked pacage with bed linnen. Unfortunately the linnen was double linnen which didn't work great when wanting to sleep 2+1+1. Had to buy a sleeping bag on the road. Also: had an electrical issue with the vehicle, and had to contact technical staff. Unfortunately they are only on call 9-5 and the issue could perhaps be solved only when pluged in at a campsite, and as we were on a tight schedule, we left campsites in the early morning and only returned to a new campsite in the evening. We decided to "live with it" (heater in the main cabin didn't work when driving, so people in the back were cold). These issues however would not prevent us from using Just Go next time renting a motorhome.

2025年4月12日
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Thank you for your fantastic 5-star review! We're delighted that you had a great experience on your first motorhome adventure.
We’re sorry to hear there was some confusion regarding the linen sets and that you encountered an electrical issue during your trip. We always recommend reaching out to our on-road support team for assistance, as they may have been able to provide troubleshooting steps or guidance via email to help resolve the issue once you arrived at your campsite.
Despite these minor challenges, it's great to hear that they wouldn’t deter you from renting with Just Go again. We truly appreciate your feedback and look forward to welcoming you back for another adventure in the future!

5つ星のうち5の評価

Amazing holiday in Scotland…

We had an amazing holiday in Scotland hiring a motorhome from Just go. It was all pretty straight forward from booking to collection and returning. Lovely to be able to explore whilst touring around.

2025年4月8日
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Thank you so much for your 5* review, it's great to hear you had an amazing holiday touring Scotland. We hope to welcome you back for another adventure in the future.

5つ星のうち5の評価

Lauren was a complete gem and provided…

Lauren was a complete gem and provided top class service. In fact everybody was friendly at the station. Very happy customers. :)

Sandi and Julia Hodzic

2025年5月2日
自発的なレビュー
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Hi Sandi & Julia, thank you for your 5* review and positive feedback. I will pass your kind words onto Lauren. We hope to see you again.

5つ星のうち2の評価

Motorhome itself was physically fine

Motorhome itself was physically fine. Predictably, on the narrow West of Scotland roads we had our wing mirror clipped. Justgo charged £550 in parts alone for this wing mirror which cost £330 through Fiat. Labour and charges were then added on top. Asked justgo to contact me before charging my card and they did not. 1 work days warning of payment being taken. Outrageous.

2025年4月7日
自発的なレビュー
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Hi Gavin, Thank you for sharing your feedback. We understand that unexpected repair costs can be frustrating, and we’re sorry to hear that this impacted your experience.
To ensure the safety and quality of our motorhomes, we exclusively use genuine manufacturer parts for repairs. While these may cost more than aftermarket alternatives, they are specifically designed to meet the original specifications and maintain the vehicle’s integrity.
Regarding payment timing, we appreciate your concerns and will review our communication process to ensure clarity and fairness in such situations. Your feedback is invaluable, and we’re grateful to hear that, despite this issue, the motorhome itself met your expectations.

5つ星のうち5の評価

Everything was perfect

Everything was perfect.
The staff is incredibly nice. Quick check in and check out :)
We will be booking there again.

2025年3月19日
自発的なレビュー
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Hi Tanya, thank you for your review. We are so pleased to hear that everything was perfect for you and we look forward to seeing you again

5つ星のうち5の評価

Hired a motorhome for the first time

Hired a motorhome for the first time, and all i can say is wow i was very impressed, Not only with how nice the motorhome was and how easy it is to use, but all the extras that come with it, The staff were great from start to finish they put me at ease as i have never driving a motorhome before, they are very knowledgeable. I can say that i will be booking again, Thank you Just go

2025年2月28日
自発的なレビュー
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Thank you for the 5* review, its great to hear how much you enjoyed your first motorhome experience and we can't wait to welcome you back!

5つ星のうち5の評価

Motor Home experience

A fantastic experience all round staff very helpful and friendly. Thanks for everything.

2025年1月2日
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Thank you for the 5* review, we are glad you had a good time and hope to see you again!

5つ星のうち5の評価

Great experience

Great experience, five days touring round the highlands of Scotland. Motorhome was fantastic, customer service at Justgo Edinburgh depot was great. Thanks - we will be back!

2025年1月10日
自発的なレビュー
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Hi Tracey, thank you for your 5* review! We are glad you had a good holiday and hope to see you again soon.

5つ星のうち5の評価

We just had a massive mess when we…

We just had a massive mess when we booked with lux motorhomes that has went bust. We called justgo the day before and they got us exactly what we needed quickly. The car was clean and they showed us how everything worked no matter how many times we asked

2024年10月10日
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Hi Mohammed, thank you for the 5* review. I am glad we were able to help! We hope to see you again!

5つ星のうち5の評価

Fantastic from start to finish

Fantastic from start to finish
Scotland did not disappoint and neither did just Go

2024年10月28日
自発的なレビュー
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Hi Kieron, thank you for the great review. We are glad you had a good time in Scotland!

5つ星のうち1の評価

Pas de remboursement après defaillance du camping-car

Nous avons eu un problème de direction assistée la veille du retour du camping-car. Nous avons contacté l'assistance qui nous a envoyé un technicien qui nous a dit que c'est un problème récurrent sur les camping-car Fiat recents, que nous pouvions prendre un taxi pour aller manger et qu'ils nous contacteraient pour nous ramener à Édimbourg le lendemain. Le soir arrivant nous n'avions toujours pas de solution pour rentrer à Édimbourg et nous avons donc dû conduire le camping-car avec la direction assistée défaillante de Perth à Édimbourg.
Plus de 2 mois plus tard et 4 emails envoyés à l'assistance, les frais de taxis ne nous ont toujours pas été remboursés.

Edit: Comme mentionné, je suis en contact avec un de vos agents. J'ai déjà envoyé 4 mails. Mon numéro de dossier est le DWM420066-1

2024年8月22日
自発的なレビュー
Just go Motorhomes - Edinburgh ロゴ

Just go Motorhomes - Edinburgh からの回答

Hi Morgan, I am sorry to read your feedback. I cannot locate a booking in your name therefore please email us with your booking details so we can investigate.

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