Keoghs レビュー 

Unprofessional . Lazy. Unresponsive. My advice is give them a wide birth. My experience was with the motorclaims department. Phone calls - no one answers, they never reply to emails.

Absolute disgrace! No contact no return emails and now the so called absent claims handler will Walker has refused liability when she hasn't even invested the personal injury claim correctly! Staff are incompetent lazy rude .. oh well my solicitor will have fun with this case costing them ££££

They are worse solicitor Keoghs SRA never bothered to check they records and book I will complain to SRA Check them files and work they are uk number one worse solicitor I will report to SRA Check there file and work how they are very rude on the phone staff always we sent so many emails and no response SRA only check small business

If I could give 0 stars I would. They should be taken off from trading.I was at no fault in an accident and they offered me a 50/50 settlement to which I refused .The accident happened in December 2022 and to date has not been. resolved as awaiting a court date. It's now November 2025. Terrible company who can not be bothered to fight your case after all of the damage evidence I have sent them.

This company repeatedly ignored my calls and emails regarding a motor accident claim they were instructed to chase on behalf of my insurance company. They finally contacted me 10 months later and told me I would have to go to court if I didn’t accept a 50/50 claim when I was not at fault. I felt intimidated and harassed and told them not to contact me again.

Unprofessional law firm, failled to turn up to court costing me 2 days wages.
The case could have been settled outside the courts but lacked the intelligence to read reports and to see the otherside had not submitted any defence.
I'm not shocked to see so many negative comments across so many review platforms, what I am shocked at is the fact they are still registered as a law firm.
I'm sure they have a mountain of complaints from the legal ombudsman, which I'll be adding to and recommended everyone who hasn't complained do so and help to shut this company down

If I could leave 0 stars I would. A lady called Brittany Flanagan been handling my case and is very poor at communicating or getting anything done. Spoke to her one day and she said she would speak to her supervisor for more advice and get back to me the same day int he afternoon but never did. I have been ringing her several days in a row after that and had no answer. I then emailed her to ask if she’s done what she said she would do and said she’s doing it now bearing in mind it’s only 4 days before the deadline of when the bailiffs will turn up to my house. Very poor case handler and very incompetent at her job.

Very little communication if any and then closed the case without informing me , it took years to get anywhere and a complaint which I only got an apology from them for how long it was taking and for not keeping in touch,then they still just accepted a 50/50 claim which by this time I just had to settle with. Had lots of other issues with them but too much to mention so all I can say is stay WELL CLEAR of this solicitors at all costs.🤬

A year since they were instructed by our insurers regarding a non fault accident with other party not responding to their insurer - not a single update provided.

We’ve chased dozens of time by phone and email and never get a response - if you are lucky to get through it will never be to the person handling your case and for 12 months we’ve had the same reply - we are waiting for the other side to confirm cover - this is surely step one.

Called insurers to complain about them and they simply don’t care so they will also be getting an equally poor review.

Maybe these companies would take things more seriously if everyone leaving these reviews complained to the SRA and appropriate ombudsman’s.

Oliver has been incredibly responsive when dealing with my claim after our building was hit by a DPD driver. We submitted some quotes and payout was arranged promptly. Can't fault the service honestly!

What a disorganised mess of a company from top to bottom. From first hand witness, this place couldn't organise a fire in a match factory they are that inept.

How this place treat their own staff shows how little they care about their customers and policy holders. Overtime with no pay or time in lieu, even during the Christmas period. Often taking the pay to below Minumum wage yet expecting maximum output on work. Bonuses cancelled, if you can even achieve this goal when supervisors fail to check work in good time and the amount of deadlines become a distraction.

A complete lack of support and guidance on how to achieve goals and targets as a team, with everyman for themselves. Everyone can see the seams a bursting with the amount of work, but the burden lies with the lowest paid staff. With the ridiculous deadlines that the supervisors couldn't keep up with, everything is just in time. Ultimately costing policyholders their claims

Supervisors and managers arguing amongst themselves, stroking their own ego. I saw other teams ostracised and disrespected, calling them untrained and unfit to go about their job. No collaboration and, again, everyman for themselves.

Managers constantly calling you out of the blue without preparation and to corner you for things you haven't done. Appearing to throw as much muck at you to hope something sticks. The higher ups get off on these power trips, not seeing how this demorises staff. Often found managers call about work before I'd clocked in for the day and keeping me on longer than my work day.

I've worked in this industry for quite sometime, at one point viewing Keoghs with relatively high regards. After working here, I would not only avoid working here but avoid their services completely.

In 3 words TOTALLY INCOMPETENT COMPANY.
It took the SOLICITORS 2 Years and 9 months to decide to contact me over my upcoming court case which was on the 28th July, they sent me a draft bundle with 125 pages, I'm 74 years old which I found extremely confusing.
Still in a confused state I signed them.
Cutting the long story short I read my statement again and found a discrepancy in my statement which I knew I had not said, not only that discrepancies in my witness statement, discrepancy in the defenders address, I also sent screen shots of pictures which I thought may be helpful and information about the pictures I submitted.
They amended the discrepancies on the day we were sat in front of the magistrate (which was not very professional)
No other items were submitted, I.e. the screenshot which I thought as important.
I lost the case due to the incompetence of the solicitor that did not send all the statement I had told my insurance the day after the person hit my car.
My witness was so embarrassed for me, as she also stated all her original statement was not there.
By the way I was sat in my house when this person hit my car whilst trying to park her car, my witness saw everything but with all her statement not at hand we lost the case.
What I want to know from them is WHY WASN'T MY ORIGINAL STATEMENT SENT TO ME AND MY WITNESS?
I spoke to my insurance on numerous occasions, regarding what the solicitor had put in my statement, she checked on what solicitor had sent me, then checked on the original statement I told them (TOTALLY DIFFERENT)

was involved in a property damage claim after a Sainsbury’s/Argos vehicle reversed into and demolished my front wall while I was away. Although liability was accepted and I was directed to Keoghs and their contractor TBRN, the process that followed was deeply frustrating and unreasonably rigid.

Despite my full cooperation, prompt communication, and willingness to use their appointed contractors, I was met with significant delays, inconsistent responses, and a refusal to provide even basic transparency around how their settlement offer was calculated.

They based their assessment on an outdated Google Maps image from over two years ago, claiming the wall was previously damaged—despite my explanation that repairs had been made personally prior to the incident. Because I didn’t have formal receipts or photos, they reduced the settlement by 25%, even though no evidence was provided to show that the damage still existed at the time of the collision.

Repeated requests for a breakdown of costs were denied on the basis of “market sensitivity.” I attempted to obtain independent quotes but was repeatedly let down by tradesmen, leaving me with no viable option but to accept a low offer that won’t cover the actual cost of repairs.

The overall tone of communication was dismissive and inflexible, and my formal complaint received no meaningful consideration. While I’ve now accepted the offer under protest to move on, I feel the handling of this claim was unreasonably difficult, opaque, and ultimately unfair.

If you’re unfortunate enough to have to deal with a third-party claim through this route, be prepared for a lack of transparency, poor service, and a process that feels more focused on cost reduction than fair resolution.

Crooks
I have two eye witnesses of an accident where an ocado van scraped by legitimately parked vehicle and yet they do not acknowledge the blame to their side
Utterly hopeless people

I had an extremely disappointing and troubling experience with this law firm, particularly their Liverpool office. Throughout the course of my case, I encountered what I can only describe as fundamental dishonesty from the claims handler assigned to me. Their communication was inconsistent, evasive, and often incomplete, they would selectively respond to questions, avoiding the full context and leaving key concerns unaddressed.

What was most alarming was their approach to data handling. There were clear signs of misuse and mishandling of sensitive personal information. For example, data was requested under the premise of being essential to assess my claim, but it later became apparent it was never used for that purpose, raising serious questions about their intent and compliance with data protection principles.

I lodged a formal internal complaint with the firm, detailing these concerns. While they partially acknowledged and apologised for some issues, they ultimately did not uphold the complaint, a response that I found contradictory and dismissive given the evidence presented.

This experience has left me with no confidence in their professional standards, transparency, or accountability. I would strongly advise others to be cautious before engaging this firm, and I am genuinely shocked that any reputable company would choose to partner with them. Poor communication, lack of integrity, and disregard for proper data practices should never be tolerated in legal services.

Really poor customer experience. I raised a hit and run incident and I haven’t had a response in 6 weeks. Shocking how long it’s taken.

My car insurance referred my case to them a month ago, still haven't bothered to do anything about it. All correspondence and callback requests (made by myself and my insurance company) ignored. Absolute disgraceful and unprofessional company

Absolutely useless!
My camper van was hit by a delivery van at the end of December. The driver left a form claiming responsibility and it all looked good….but then it got really bad!
I was told a garage in Andover would fix it, then one in Southampton. I rang them and they said it had gone back to Andover. They told me they couldn’t fix it as VW stopped making the part I needed. This was all after three months of me chasing them and getting really frustrated, especially as the promised replacement vehicle I was offered was a van, NOT a camper van!
I ended up getting the bit myself and fitting it with no compensation from them for not having my vehicle for for three months. I wouldn’t touch this company with a barge pole!!

Awful company, did not repair the car or pay for the replacement car even though agreeing too and left me out of pocket on a Sainsburry Van hitting my car on the drive.

John Lewis delivery driver reversed into our gates causing a lot of damage. Driver admitted it and told us about the cameras on the van. I then had to chase and chase as it had been passed to Keoghs to deal with. Eventually I got a call from Keoghs saying the driver had denied it, I said well send me the camera footage then. It was obviously a bullying tactic to get me to drop it. Then after chasing and chasing I get an email from John Lewis saying they reviewed the camera footage and yes he had hit them. Delays and delays, eventually they send out a surveyor who does not share the report with us. Then more chasing and chasing eventually a contractor comes out to do the work, he says the post does not need replacing. I trusted his judgement, these are large posts as they are electric gates because we are in the woods on our own so need them for security. Continuous problems after and eventually 18 months later we got a gate company in to change them. He was in shock when he dug down, basically Keoghs contractor had just poured in concrete over the broken gate post rather than replace it. Went back to JL about it, Keoghs say they were invoiced for a new gate post so therefore it was changed. I have photographic evidence it wasn’t yet they are and have been arguing with me for 6 months about it. Reported to the financial ombudsman, reported to trading standards and now going to take them to the small claims court.