The web-based booking didn't work for me. But, asking directly the assistance of the staff to help me find the most suitable itinerary is the best way to find what you are looking for.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Booking flights on the Key Travel online platform is quick, simple, and convenient. Airline flight tickets are generally cheap because humanitarian and other flight quote packages are available.
企業が回答しました
Key travel is great when you need to call for an emergency. Sometimes their booking system is a bit confusing, because the same hotel will be listed twice, with the same address, but a slightly (or no... もっと見る
企業が回答しました
This was a challenging travel itinerary with lots of things to consider given some of the constraints we faced. I was glad they could find something below the budget that worked.
企業が回答しました
企業情報
当該企業による記述
For those who undertake Academic travel, Humanitarian travel or Faith-based travel, we want their focus to be on delivering their mission rather than managing logistics. The problem is that badly managed travel is costly, complex, light on duty of care and environmentally damaging. Our mission is to provide safe and sustainable travel, whilst reducing cost and complexity for those who travel to do good. Founded in 1980, Key Travel is the world’s largest travel management company (TMC) exclusively dedicated to academic, humanitarian and faith-based travel. We’re based in the UK, US, Canada, France, The Netherlands, Belgium, Italy, Switzerland and Africa and serve 5000+ customers. We take away the headache of travel management, so that our customers can dedicate more of their resources to making a difference and we deliver this better than any other TMC by providing: - Over 40yrs of expertise in reducing the cost, complexity, risk and carbon impact of not-for-profit travel - Sector-specific proprietary and award-winning technology - The largest portfolio of specialist not-for-profit fares (not publicly available). - The most advanced risk management and travel de-carbonization tools available globally - A culture of compassion and service with a committed worldwide team with an average tenure of 8yrs
連絡先
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, 英国
- hello@keytravel.com
- www.keytravel.com
4.6
優良
805件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful and polite staff
The staff were polite and helped me book a hotel not available online. They communicated clearly and in detail and my request was fulfilled in a fairly timely manner. I had a positive experience and would recommend.
2026年1月17日
Key Travel からの回答
Great to hear about your positive experience Mary, thank you for leaving us a review!
Very professional and very helpful.
2026年1月17日
Key Travel からの回答
Thanks Jim, we appreciate you sharing how professional and helpful you found your interaction with our team.
System is easy to follow
System is easy to follow, when looking to book what we our requirements are.
2026年1月14日
Key Travel からの回答
Hi Tina, we're pleased you found our booking tool easy to follow. Thanks for sharing the feedback!
Key Travel からの回答
Thanks Matteo, our agents are great at managing and sorting out travel related issues, but it's always nice to see a review calling this out.
Simple and easy if it's a straight forward journey
As I made the booking myself it was straight forward, no need for any intervention by KeyTravel staff. All info was there for me to choose from.
2026年1月12日
Key Travel からの回答
Hi Michelle, our booking tool was created in collaboration with our customers to ensure it was as simple and straight forward as possible, so this is just what we love to hear.
Flight booking
Straightforward process. Easy to understanding options before booking was confirmed.
2026年1月10日
Key Travel からの回答
So pleased to hear you found the booking process easy to understand Barbara. Thanks for sharing.
Students: Stay Away!!
I am a college student and this company was recommended by my university for booking my flight for a semester abroad. The cost was more than double the average rates my mom found later online, and when I canceled the flight (which I had been told was 100% refundable) they took three weeks to issue a refund and then shorted me $809. Calling to ask for assistance was completely unproductive. The first person said I’d receive a call back (I did not) and the next day the agent said I’d have to write an email.
The website encourages customers to call for the best service, but doe not list their phone number anywhere on their site or on any correspondence I received from them. I had to look them up on Mapquest to find a phone number. I requested that my university remove their recommendation, as this whole experience felt like extortion and highway robbery. I cannot understand how they have such high ratings.
**update** I WISH I were updating today to say that my complaint was addressed satisfactorily. Unfortunately, I was given excuse after excuse that changed daily, and ended with the claim that the AIRLINE was the entity that did not refund my money and that I would have to wait indefinitely for them to address the problem. This company may give helpful service to those who pay their exorbitant fees, but have been the absolute worst to work with in issuing a refund.
2025年12月25日
自発的なレビュー
Key Travel からの回答
Thank you for taking the time to share your experience. I am genuinely sorry for the frustration this caused, particularly at what should have been an exciting time preparing to study abroad.
We can see that the flight was booked directly via our online booking tool, and the fare selected was subject to a 70% cancellation fee. These conditions are displayed during the online booking process, including before payment is taken. Based on the fare rules, the refund was processed correctly in line with those conditions.
However, we are continuing to investigate any advice you were given verbally about the fare being fully refundable and our Operations team will reach out to you directly once that investigation has concluded.
We can see that the promised call-back did not take place and for that, we are truly sorry. We have raised this internally to mitigate any recurrence.
As we are contracted to provide Travel Management to your organisation, each organisation has a specific designated contact number for their travellers to reach Key Travel, this is to ensure they reach their designated reservation team. We do have a 24/7 emergency contact number which is located on our website and also in the important information section of all of our booking confirmations and are sorry this was not clear enough to identify.
As you mention, we do receive many positive reviews and it is always disappointing to hear of a time when we have fallen below expectations. As mentioned earlier, our Operations team will reach out to you when they have concluded their investigation into the advice you received, however if you need anything further before then, please feel free to email us at hello@keytravel.com
It's very good service
2026年1月10日
Key Travel からの回答
Thank you Sukarni, we appreciate this feedback - it is nice to hear!
Key Travel からの回答
Thanks Camilla, we are very pleased to hear about your experience.
Key Travel からの回答
Great to hear, thanks CW.
Key Travel からの回答
Great to see this feedback Romaric, thanks for sharing!
Diana
Diana. She kept on going on a pretty tough problem caused by United canceling a flight due to a general strike in Portugal. The strike was known about 7 days earlier but United only canceled very shortly in advance. The only options were getting a refund and rebooking. Most of the flights were at mini-bar prices. We were flexible and she found a way to get us out on a United flight through a Lufthansa code share.
2025年12月10日
Key Travel からの回答
Thank you so much for your kind review Art! We’re delighted to hear that Diana was able to support you through such a stressful situation. Last-minute cancellations, especially those caused by events outside anyone’s control, can be incredibly challenging, and we’re glad Diana's persistence and problem-solving helped you secure a workable alternative.
Great service
I requested to book a cab pick-up from an airport in Bangkok, and this was handled quickly.
2025年12月7日
Key Travel からの回答
Hi Cynthia, it's great to hear we were able to sort this for you. Thanks for leaving us a review.
Portal is user friendly.
2025年12月5日
Key Travel からの回答
Exactly what we love to hear Jo! Thanks for sharing and we're pleased to know you are finding our booking tool user-friendly. Travel can be stressful enough, without needing to navigate complex booking systems!
Excellent service
Excellent service, agents were immediately available. Happy they manage our corporate travel!
2025年12月5日
Key Travel からの回答
Thanks for sharing this feedback NB. We appreciate you taking the time to let us know that you are enjoying the service.
I booked a flight to Munich and found…
I booked a flight to Munich and found the price was a good match with what is available on line. The system is easy to use and quick. The survey feedback was asked before the confirmation came in - that seems a bit premature.
2025年12月8日
Key Travel からの回答
Thanks for the review Neil. We'll feedback about the feedback link arriving before the survey, as you are right, that is not the right way around! However, we are glad to hear that you found our booking tool easy to use and quick.
Key Travel からの回答
Merci beaucoup pour votre retour ! Nous sommes ravis de savoir que notre amabilité, rapidité et efficacité ont répondu à vos attentes. Au plaisir de vous accompagner à nouveau !
Key Travel からの回答
What lovely descriptive words to hear about your experience - thank you Filoumena!
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