Kirbys Coaches レビュー 

Kirbys Coaches からの回答

1日前

Thank you so much for your wonderful review! We’re delighted that you chose Kirbys for your first coach trip and, even better, that you’re already planning to travel with us again!

We’ll be sure to pass your lovely comments on to Sam and Karen – they’ll both be very pleased to hear them.

Thank you for your recommendation and for travelling with Kirbys. We look forward to welcoming you on board again very soon!

Kirbys Coaches からの回答

1日前

Thank you for your review! We’re delighted to hear you had a great day out at Bletchley Park – such a fascinating place to visit with so much history to discover.

Thank you for travelling with Kirbys, and we hope to welcome you on board for another enjoyable day out soon!

Kirbys Coaches からの回答

1日前

Thank you for your lovely review! We’re so pleased to hear you loved your first trip with us and enjoyed being looked after by your driver and Karen – we’ll be sure to pass on your kind comments.

We hope this was the first of many trips with Kirbys, and we look forward to welcoming you on board again soon!

Kirbys Coaches からの回答

1日前

Thank you for your brilliant review! We’re delighted to hear you had such an enjoyable day and that there was plenty to see and do.

It’s wonderful to hear your kind comments about Sam and Karen – we’ll be sure to pass them on. We’re also pleased you enjoyed the quiz on the journey home; it’s always nice to add a little extra fun to the day!

Thank you for travelling with Kirbys, and we look forward to welcoming you on board again soon!

Kirbys Coaches からの回答

5日前

Thank you for your lovely review! We’re delighted to hear you enjoyed your day in Henley-on-Thames and made the most of the beautiful weather with a river cruise – what a lovely way to see more of the town and learn about its history.

It’s also wonderful to hear your kind comments about our drivers, punctual pick-ups and the information provided along the way. We’re sorry the market wasn’t on during your visit, but we’re pleased you still found Henley such an enjoyable place to explore.

Thank you for continuing to travel with Kirbys, and we look forward to welcoming you on board again soon!

Kirbys Coaches からの回答

5日前

Thank you for your lovely review! We’re delighted to hear you enjoyed your day in Henley-on-Thames and that the weather was on your side for your river trip – it certainly makes all the difference!

Thank you for travelling with Kirbys, and we hope to welcome you on board for another enjoyable day out soon!

Kirbys Coaches からの回答

2026年9月21日

Thank you for your lovely review! We’re delighted to hear you enjoyed your day in Ely, from exploring the magnificent Cathedral to browsing the market and shops.

It’s also wonderful to hear your kind comments about your driver and that you found him polite, professional and informative. We’re pleased you enjoyed a clean and comfortable journey too.

Thank you for travelling with Kirbys, and we look forward to welcoming you on board again soon!

Kirbys Coaches からの回答

2026年9月21日

Thank you for your review! We’re delighted to hear you had a great day and that the sunshine made an appearance after the downpour!

It’s especially lovely to hear your kind comments about David and how helpful he was throughout the day – we’ll be sure to pass these on.

We’re sorry that your pick-up was around 30 minutes late and appreciate your patience while waiting. We’re pleased this didn’t prevent you from enjoying the rest of your day, and we hope to welcome you on board again soon!

Kirbys Coaches からの回答

2026年9月18日

Thank you for your fantastic review! We’re delighted to hear you had such an enjoyable day exploring Rye and Hastings and enjoyed the company of your fellow passengers too.

It’s especially lovely to hear your kind words about your driver – we’ll be sure to pass them on.

We’ll certainly look forward to seeing those future bookings and welcoming you on board again very soon!

Kirbys Coaches からの回答

2026年9月18日

Thank you for taking the time to leave your feedback. We are very sorry to hear about your recent experience, particularly as you have enjoyed many holidays and day trips with Kirbys over the years.

We have looked into what happened and can see that you contacted us on Saturday to advise that, unfortunately, you would be unable to travel. We sincerely apologise that this information was not correctly recorded and passed to your driver, which resulted in you receiving a telephone call on the morning of departure. We have spoken with our team regarding this, as the message should have reached the driver.

We also apologise for the follow-up email you received. These emails are scheduled in advance for passengers booked to travel and, on this occasion, the system did not recognise your late cancellation before the email was sent. We completely appreciate how insensitive this must have appeared following your earlier conversations with us, and we will be reviewing how these emails are set up to see how we can better manage circumstances such as this in future.

With regard to your request for a refund or transfer, we do appreciate how disappointing it was to miss a trip you had been looking forward to. Unfortunately, as we were notified only a few days before departure, we did not have sufficient time to resell the places. Our cancellation terms apply because, by this stage, the costs associated with operating the excursion have already been committed and still have to be met regardless of whether a passenger is able to travel. For this reason, we are unable to refund or transfer the full value of a booking following a cancellation at such short notice. These cancellation conditions are detailed within our booking terms and conditions and apply consistently to all customers.

Where someone is unexpectedly unable to travel, it may also be possible for another person to travel in their place, subject to the circumstances of the booking, and our team can advise on this.

We are particularly sorry that the administrative errors surrounding your cancellation added to your disappointment. Although our cancellation terms were applicable to the booking, the subsequent telephone call and email should have been avoided, and for those we sincerely apologise.

Thank you for your many years of travelling with Kirbys. We very much hope that when circumstances allow, we have the opportunity to welcome you on board again.

Kirbys Coaches からの回答

2026年9月18日

Thank you for your lovely review! It sounds like the day began with a little mystery, but we’re delighted that what followed proved to be such an enjoyable experience.

It’s great to hear that the welcome and introduction helped set the scene for what was ahead and that the experience lived up to expectations.

Thank you for travelling with Kirbys, and we hope to welcome you on board for another memorable day out soon!

Kirbys Coaches からの回答

2026年9月18日

Thank you for your lovely review! We’re delighted to hear that you enjoyed the whole experience, from boarding the coach right through to arriving home.

It’s wonderful to hear your kind comments about the driver and Sue, and that you enjoyed the venue, food and entertainment. It sounds like Elvis Delvis certainly put on a great show!

Thank you for travelling with Kirbys, and we look forward to welcoming you on board for another enjoyable day out soon!

Kirbys Coaches からの回答

2026年9月17日

Thank you for your lovely review! We’re delighted to hear you had an excellent day out in Suffolk and enjoyed exploring this beautiful part of the country.

It’s also great to hear your kind comments about your driver and that you were kept well informed throughout the day.

Thank you for travelling with Kirbys, and we look forward to welcoming you on board again soon!

Kirbys Coaches からの回答

2026年9月17日

Thank you for your lovely review! We’re delighted to hear you had another wonderful day in Great Yarmouth and enjoyed a comfortable journey, along with the tea, coffee and little sweet treat on board.

Thank you also for your kind comments about our driver and courier. We appreciate your comments regarding seating and the importance of additional legroom too.

It’s fantastic to hear you’ve joined us for this trip for the past four years! Thank you for your continued support, and we hope to have something a little different to tempt you next year.

Kirbys Coaches からの回答

2026年9月15日

Thank you for your lovely review, Jenny! We’re delighted to hear you enjoyed your day in Ely, particularly your visits to the magnificent Cathedral and Oliver Cromwell’s House.

Thank you also for your kind comments about your driver – we’ll be sure to pass these on.

It sounds like you discovered there is even more to see in Ely than you first realised, so perhaps another visit will be needed! We hope to welcome you on board again soon.

Kirbys Coaches からの回答

2026年9月11日

Thank you for such a lovely review! We’re delighted to hear you enjoyed your day and that George and John looked after everyone so well – we’ll be sure to pass your kind comments on to them.

It sounds like the steam train journey, lunch on board and afternoon scones and tea all helped make it a particularly enjoyable experience, with some time to explore Tenterden too.

It’s just a shame the weather wasn’t quite as impressive as the rest of the day! Thank you for travelling with Kirbys, and we look forward to welcoming you on board again soon.

Kirbys Coaches からの回答

2026年9月10日

Thank you for your lovely review! We’re delighted to hear that John kept everyone well informed and was able to find an alternative route to avoid what could have been a lengthy delay on the M25.

It’s great to hear that you arrived only slightly later than planned and that John offered to extend your time at the destination to make up for the delay.

Thank you for travelling with Kirbys, and we hope to welcome you on board again soon!

Kirbys Coaches からの回答

2026年9月10日

Thank you for your lovely review and for continuing to travel with Kirbys! We’re delighted to hear that you received the friendly, helpful service you’ve come to expect from us and enjoyed a smooth journey both ways.

We really appreciate your continued support and look forward to welcoming you on board again soon!

Kirbys Coaches からの回答

2026年9月3日

Thank you for taking the time to leave your feedback. We’re pleased to hear you enjoyed the day excursion and that Dave looked after you well – we’ll be sure to pass your kind comments on to him.

We would, however, like to clarify the point regarding pricing. Since taking ownership of East London Travel, we have not altered their existing prices. The prices currently offered through East London Travel are aligned with the prices that were already in place prior to our ownership, rather than prices that have been introduced or increased by Kirbys.

We appreciate that differences between bookings made through Kirbys and East London Travel may understandably raise questions, and pricing is something we will continue to review as the two businesses move forward.

Thank you again for travelling with us, and we hope to welcome you on board again soon.