Kirbys Coaches レビュー 

Kirbys Coaches からの回答

2025年9月10日

Thank you so much for your lovely feedback. We are delighted to hear that you enjoyed your holiday to Cornwall and that Karen and your driver helped make the experience so memorable. We pride ourselves on offering friendly service and unforgettable journeys, and it’s wonderful to know that this was reflected in your trip. We look forward to welcoming you on board again soon.

Kirbys Coaches からの回答

2025年9月10日

We are very sorry to hear your disappointment regarding day trip cancellations. We completely understand how frustrating it is when plans have to change, and it is equally frustrating for us as a business.
We want nothing more than for every trip we advertise to go ahead, and we keep them open for as long as possible in the hope that enough interest will be shown. However, if a trip does not attract sufficient bookings, we have no choice but to cancel — otherwise we would be running at a loss, which would ultimately make it impossible for us to continue offering these experiences at all.
We also recognise the importance of giving customers as much notice as possible, and we aim to communicate cancellations promptly so that alternative plans can be made. Please be assured that cancellations are never made lightly, nor for any reason other than passenger numbers being too low to make the trip viable.
We are very sorry that this has been your experience, and we do hope you will consider travelling with us again so we can provide you with the enjoyable day out you originally hoped for.

Kirbys Coaches からの回答

2025年9月10日

We are very sorry that you feel your concerns were not addressed. We aim to respond to all complaints and feedback thoroughly, and it is disappointing to hear that on this occasion we did not meet that standard. We are currently reviewing our procedures to ensure that every customer who raises an issue receives a timely and constructive response. Please accept our apologies for the impression this has left.

Kirbys Coaches からの回答

2025年9月10日

We are very sorry to read your comments and regret that you felt this way. We recognise that the handling of cancellations and refunds during that time fell short of expectations and caused understandable upset. Please be assured that we have since made significant changes to improve both our customer service and refund processes, and we are committed to ensuring our customers receive the experience and support they deserve.

Kirbys Coaches からの回答

2025年9月10日

We are very sorry to hear of the delay you experienced with your refund. The period following the pandemic was extremely challenging, and we acknowledge that our processes at the time did not move as swiftly as they should have. We have since reviewed and strengthened our refund procedures to ensure that customers are not left waiting in this way again. Please accept our apologies for the frustration this caused.

Kirbys Coaches からの回答

2025年9月10日

Thank you for your feedback. We are truly sorry for the difficulties you experienced during 2020. The pandemic created unprecedented challenges across the travel industry, and like many companies, we were navigating ever-changing regulations while trying to find fair solutions for our customers. We appreciate that this caused frustration and disappointment, and we regret that our communication at that time did not meet expectations. Since then, we have improved our systems to ensure clearer, faster handling of cancellations and refunds.