Larson Electronics レビュー 4

Poor customer service. Shipped a faulty product that they refuse to accept back because it was "tested"

received quote, requested simple information like Warranty information, told i have to send the request to a supervisor, 4 e-mail and 3 calls no response from anyone, job is still in limbo

in business 45 years worst customer service i have ever worked with!!!

Ordered a part a week ago was told it was in stock ready to ship within 1-3 business days still no shipping info and have been on the phone multiple times with them today with no answers to why this is happening. Absolutely horrible and doesn’t even deserve a single star

AnsweredMore info
Ordered specialized equipment needed to use for pro sports playoffs and my client. Spent several weeks trying to get in touch with this company. Several emails and phone calls. When finally reached someone, multiple fail points in communication. Couldn't get the quote correct, which resulted in being split into several orders. I arranged for the shipping and my shipping company was sent away saying shipment wasn't ready, then was called later saying they looked at the wrong order and it was ready the whole time. The president actually blamed that on me saying that they usually arrange the shipping so that wouldn’t have happened. Sorry. You failed at literally everything else, so I took care of the one thing I could control. By the way, your shipping quote was over $1300. Using ODFL and my account, cost me less that $400 and I received it in less than 2 days.

Upon receiving the equipment, we noticed that some parts were mismatched, rusted, scratched and dirty. Primarily the most expensive item. This 13.5 foot telescoping mast is now leaking and not holding pressure as well. I have sent several emails now regarding resolving this issue as well as multiple phone calls and even text and phone calls to the president of the company. I've had 0 response to all attempts.

Quite frankly, there isn't enough characters left for me to detail how completely incompetent this company and its staff has been from the top down. They say they have videos showing all is in working condition. I haven’t seen any. However I’ve sent them photos and videos of the issues with the equipment. I also have dozens of emails and text messages detailing issues.

They say they considered not selling to us at all because we complained so much!? Hmmm. How about do better? They patted themselves on the back for “educating” us on all the small accessory parts that were needed. That’s after I asked several times if there was literally anything else I would need to make it all work because I lost so much time with their failed communication, that I’d have no time left if they forgot to inform or include something I would’ve had to have to make the system work. Turns out there were several small items that I found out about last minute that cost me another several hundred dollars. So I guess you did “educate”. Good on ya

I’ve been a business owner for over 25 years. I’ve maintained and managed many high profile clients for most of those years. If I handled my business the way Larson took care of me, I’d be bankrupt. Do better!!!