Lastminute レビュー 

Des voleurs
Je suis en attente du remboursement de mon séjour
Du 25/07/2020 ID 1522329210 annulé par lastminute
Valeur 2500€
À ce stade ce site ne devrait plus exister
Cordialement

Meget dårlig oplevelse!
- Lastminute tilbageholder mine penge for annuleret fly, har fået en voucher, men den kan jeg ikke bruge til en skid, og de nægter og udbetale mine penge.
Mega dårlig service.
Vil ALDRIG bruge dem igen.

Pas rembourser depuis 1ans suite au covid et ne donne aucune nouvelle impossible de les joindres mais pour envoyer des pubs sa ils savent faire..
A fuire vraiment

Lastminute og Bravofly beholder refusionen fra SAS på aflyst afgang og kan ikke oplyse mig om, hvornår refusionen vil blive udbetalt. Det er dårlig service og meget utrygt.

they have shut down their customer service.
Nobody to reach out to get refund.
Even if the company is ready to refund, Lastminute is just letting everybody hanging.

They offer all kind of excuses for not offering refunds or vouchers hiding behind false T&C from the airlines. They state that airlines like British Airlines are not offering refunds or vouchers which is a total lie, because their T&Cs clearly state they offer vouchers. It's the scummiest org I had to deal with.

Bonjour,

Nous sommes rentrés de notre voyage depuis quelques jours...

Voyage qui s'est déroulé avec du stress le premier jour et un relogement dans des conditions qui n'etaient pas celles que nous avions réservé : absence de piscine et en petit déjeuner au lieu d'une demi pension.

Nous vous demandions une assistance et qu'une autre solution soit trouvé et rien de cela nous a été apporté.

La personne qui nous a proposé la solution nous a délibérément menti : nous avons bien dit que nous acceptions la proposition pour une seule nuit car nous ne voulions continuer à attendre dehors.

Ce voyage a été une grosse déception concernant la gestion par Lastminute et nous a occasionné des frais imprévus : multiples trajets inutiles en taxi avec bagages le premier jour + frais de restaurant supplémentaires de 240 euros pour 2 pour les repas du soir.

J'ai étais un bon client chez lastminute mais faute de compensation du préjudice subi je ne reiterera pas de nouvelles commandes de voyages chez vous.

En attendant un véritable retour cette fois ci.

M. ABDALLA Hicham

Still waiting for a cash refund for cancelled flights from Thai Airways even though the refund was issued by the Airline.

There is no possible way to query this as they have abandoned all communication with their customers.
Pity you can't give 0 stars.
Booking number: 1547185172

Previously Lastminute.com had been reliable and worth booking with. However, Lastminute.com have not refunded me for flights which were cancelled by the airlines in May-June 2020. My requests for refunds are neutralised and ignored. I am put in loops which take me back to where I started. Very disappointing service beginning to appear as sharp practice. Booking ID: 1573253399

I am chasing my refund for4 months when the airline refunded them the money months ago. Thieves and liars tried to say it was already refunded. Book directly with airlines and don’t deal with this dishonest company! Reported to the ACCC

J'attends depuis 1 mois leur remboursement pour un vol annulé par la compagnie locale. Lastminute accuse sur le site ma demande de remboursement mais aucun retour de leur part de l'adresse : frserviceclientATlastminute.com

Je perds patience, c'est honteux.

ID:1660366214

comment faire une action en justice ?

Disgraceful can not get in touch by phone email aer lingus have refunded our money on 27 th of June and not a word from this shower can't send them an email can't phone so if anyone know a way of contacting them from Ireland please let us know will never use theses again rate them well below zero but they will not get away with it I will get my money that aer lingus has refunded to there account they are and bank are now looking into it KEEP AWAY FROM THEM.

I made a booking for a 2 night stay in Monument Valley USA, rec'd a confirmation and had £581.92 taken from my credit card only to find in their hopeless "manage my bookings" section that the hotel is not available on the dates selected. Cannot get through on the phone, Last Minute cut you off. Where is my £581.92, they take the money but how to I get it back. You cannot do it on line, another scam hiding behind Covid-19. Don't use this company !!

La service client me balade depuis des mois! Mon séjour (résa hôtel seulement) n'a pas pu avoir lieu à cause du COVID-19 (aucun vol en partance). L’hôtel est OK pour le report de dates (j'ai les mails qu'ils ont envoyé au service client de lastminute.com). Sur le papier Lastminute.com est d'accord aussi (mails à l'appui). Pendant des semaines ma résa apparaissait "en attente de modification" et maintenant elle apparaît comme "passée". Bref ils ont classé mon dossier sans jamais avoir fait la mise à jour... J'ai perdu un temps infini en appels et mails mais rien n'y fait! Ils ont empoché l'argent (385€) édité une belle facture et vogue la galère!

Si quelqu'un a un tuyau pour un recourt, je suis preneuse. Si Lastminute.com lit ce commentaire, mon ID Booking: 1606365491

If I could give zero stars I would. They offered a refund if I paid a 30 pound admin fee which I felt annoyed about but did it to at least get cash back rather than a voucher and have to deal with lastminute again. After taking the fee they then said I’ll only get a refund if the airline wants to provide it. Lastminute has gone completely underground and can’t be contacted by email, social media or phone. My account on their website is unable to be accessed. Despicable behaviour but a valuable lesson learned: go direct to the airline in future.

Pour ma réservation
Le service client est injoignable pour
Me rembourser ou me proposer d autres dates.j ai dû me démerdé avec
Les compagnies d avions directement
Pour trouver un solution
Je tiens aussi mes félicitations à
Turkich air line
Il m en changer de date sans supplément
Alors que air France J ai rajouté de ma poche
Si non le site lastminute.com est
Eviter abonnement.

Booked a return trip from Paris to Singapore (via London) with family through LastMinute on British Airways. Flight due End of July/ return August 2020. Current restrictions in Singapore viz Covid, will not make the stay possible. British Airways reimbursement policy for trips btwn 14/03 and 31/08 is clear whatever channel of booking. In addition, the return leg of my trip has now been cancelled giving me a legal right for refund. I was made aware of the return leg cancellation by BA and not Lastminute when calling British Airways... as Lastminute was unreachable and not receiving such info from Lastminute. I have asked Lastminute on 18th of June for a cancellation. Since then no answer from Lastminute. My last minute account is blocked indicating that my request is “work in progress” and/or that I can call their helpline. I tried the French customer line more than 30 times over the past weeks staying on line each time btwn 15 to 30 minutes. I even felt the necessity to go to their Paris and Clichy Office... no body. Impossible to reach out and clearly no reaching to me on material elements of my trip. Of course very unhappy. Is it done on purpose? The consumer protection law and the cancellation of my return leg should give me a solid legal ground.

Wish I could give 0 stars. I understand covid19 made thing difficult for them but there customer service is BEYOND shocking. Have been trying to arrange a refund for a room they double charged me and cancelled without consent since March now.
There email seems to go in circles same 5 standard replies then they ignore you. So you stqrr the chain again to get the exact same replies and so forth and so on.they claim they try to call but there is never a miss call or a voicemail. They did call one time back at the start of April but that was at 1.27AM on Easter Sunday....
Scam of a company. Has used covid19 as an excuse to keep customers money and treat them like dirt

Booked a hotel which declined the booking due to Covid. Cancelled with lastminute within ten minutes, but still no refund after 2 months. Spoke to them on the phone and by email and they just lie about progress and tried to make me take a voucher. Awful experience.

So hard to receive a refund for a flight cancelled by them because of covid even when my mother in law has passed away whilst waiting for a new flight to be offered. A refund has now been processed and l should see in my account within 40 days. Why so long when transfers are the next day. Don't be fooled with the .com.au as they are an American company who do not adhere to the same rules as Australian companies