Lovely staff both night and day staff were amazing the room could of been a bit cleaner few stains on walls but for price guess you canât complain lol
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I have felt the need to plan ahead during my working life, but since (almost) retirement reduces my need to do so, finding a reliable site through which to arrange a trip just a few days (or even hour... ãã£ãšèŠã
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I booked, then checked the confirmation email and realised the dates were for the wrong week. I cancelled via the 'cancel' button in the email and then made the correct booking (there was an 'apply' b... ãã£ãšèŠã
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Room was a lovely size and beautiful views but mixer bath tap didn't work and ended up having to run a bath using the shower head. Previous occupants hair on the tiles in the bathroom. Light constantl... ãã£ãšèŠã
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Whether youâre looking for a city break, a business trip or a last-minute airport hotel, youâve come to the right place. At LateRooms, weâve got hotels to suit everyone and every budget. Weâre the place to come for last-minute hotel deals. If you need a room for tomorrow, weâve got you covered. But thatâs not all we do. Planning a trip away in a few months, or an epic road trip? We can help with that too. You can save 15% on thousands of hotel rooms by becoming a LateRooms member (psst, itâs free!). Pick from every hotel and room type â from luxury suites and spacious family rooms to spa hotels and cheap and cheerful crash pads. With over 100,000 hotels in the UK alone, you wonât find a bigger range of UK properties anywhere else. Plus, weâve got a huge selection of international hotels, so you can swap London or Edinburgh for Paris or a beach holiday abroad.
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Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, è±åœ
- 0203 637 0812
- support@laterooms.com
- www.laterooms.com
4.0
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LateRooms.com ããã®åç
Hi Ms Charman,
Thank you for your review! Weâre delighted to hear you found a hotel in a great location and at a price you were happy with.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
The price was remarkably competitive
The price was remarkably competitive, far cheaper than the hotel's own website. An extra benefit was the inclusive breakfast and tax was also included. Paid up front to get the cheaper rate and save even more money.
2026幎1æ31æ¥
LateRooms.com ããã®åç
Hi J Fletcher,
Thank you for your review! Weâre thrilled to hear you found such a great deal and enjoyed your stay also!
We look forward to helping you with your next stay!
Best wishes,
Rebecca
Easy to book with
Easy to book with, no hassle, lovely accommodation provided at a decent cost
2026幎1æ29æ¥
LateRooms.com ããã®åç
Hi David,
Thank you for your review! Weâre delighted to hear you found the booking process easy and that you enjoyed a great value stay!
We look forward to helping you with your next booking!
Best wishes,
Rebecca
Alexa and David helped me enormouslyâŠ
Alexa and David helped me enormously when a sudden event meant I had to cancel the stay
2026幎1æ13æ¥
LateRooms.com ããã®åç
Hi Susan,
Thank you for your review! Weâre delighted to hear you received the support you needed.
Weâre always happy to assist and look forward to helping you with any future stays!
Best wishes,
Rebecca
They don't even deserve 1 star I wantedâŠ
They don't even deserve 1 star I wanted to give them minus,
they charge and then they don't even refund if you don't use their service.
My iteniery no is 9018903007646
I can give the details if any one wants .
Please don't book with them
Dishonest people.
Not even worthy to even open their links
Pathetic
2026幎1æ19æ¥
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LateRooms.com ããã®åç
Hi Ayesha,
Thank you for your review. Weâre sorry to hear how disappointed you feel about this.
Weâve checked your booking details and as the booking wasnât cancelled, it was treated as a no-show and isnât eligible for a refund. As explained in your booking confirmation, refunds are only possible when a booking is cancelled within the free cancellation period or in line with the propertyâs policy.
We appreciate this isnât the outcome you were hoping for, and we're sorry for any disappointment caused.
Best wishes,
Rebecca
Not the experience anyone should have
Everything was okay booking, checking in, etc. However, the property I booked had a serious infestation of bed bugs... they were everywhere!!! I discovered this at 1 a.m. when I awoke from disturbed sleep. The host didn't answer my calls or messages. Customer service was uselessI had to destroy every item of clothing I took into that flat, and I am having recurring nightmares. I didn't even get an apology. I was offered £20 back from the £120 it cost for 1 night - I declined this insulting offer.
UPDATE:
After following up with Rebecca from customer services, I have changed the original rating I gave. She kept me informed of the complaint process every step of the way, and also managed to secure a full refund from Booking.com. It was complicated due to Booking.com managing the booking. This 5* rating is for the customer service I was given after my complaint. I probably won't use LateRooms again, as it's connected to Booking.com, which I will avoid at all cost in the future!.
2025幎11æ2æ¥
LateRooms.com ããã®åç
Hi J George,
Thank you for sharing your experience. Weâre very sorry to hear what you went through â this sounds extremely distressing and is not the experience we would ever want for anyone booking through us.
Your booking was managed by Booking.com, who act as the appointed managing agent on behalf of the property and handled the support and resolution at the time. We appreciate that the outcome you were offered did not feel appropriate given the seriousness of what you experienced.
Weâd like to support you by escalating this further with our partner. Please get in touch with us at support@laterooms.com with your booking details, and weâll do what we can to ensure this is reviewed again properly.
Weâre genuinely sorry for the impact this has had on you and appreciate you taking the time to raise it.
Best wishes,
Rebecca
LateRooms.com ããã®åç
Hi Mark,
Thank you for your review! Weâre delighted to hear you had an excellent experience with our service.
We hope to assist you again with your next stay!
Best wishes,
Rebecca
Got the hotel I wanted at a great price.
2026幎1æ28æ¥
LateRooms.com ããã®åç
Hi Terence,
Thank you for your review! Weâre really pleased to hear you were able to get the hotel you wanted at a great price.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
Smooth booking and confirmation
Smooth booking and confirmation. It was just right for arranging my stay in Exeter. Thank you.
2025幎11æ12æ¥
LateRooms.com ããã®åç
Hi Sho,
Thank you for your lovely review! Weâre really pleased to hear everything went smoothly with your booking.
We hope to help you again soon.
Best wishes,
Rebecca
Great site easy to navigate round andâŠ
Great site easy to navigate round and great prices in hotel rooms ..... Definitely would recommend this site ...
2026幎1æ24æ¥
LateRooms.com ããã®åç
Hi Mary Theresa,
Thank you so much for your lovely feedback! Weâre really pleased to hear you found the site easy to use and the prices great.
We really appreciate the recommendation and hope to help with your next stay soon.
Best wishes,
Rebecca
Scam company I guess?
I booked a hotel for my step daughter and I for her birthday over a month before the date. When we arrived around midnight, the hotel had no record of my booking and was full. We finally found a hotel that was available to take us in at 3am. I've sent emails, posted on their Facebook page, and LateRooms.com hasn't responded. The trip was a nightmare and cost me about 50% more due to last minute bookings.
Update: I've already sent two emails to your support email address with no reply. My itinerary number for this booking is: 9018564677321.
2026幎1æ22æ¥
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LateRooms.com ããã®åç
Hi Jeff,
Thank you for updating your review and providing your itinerary number. Weâre very sorry to hear about the difficulties you experienced and completely understand how frustrating this must have been.
Weâve checked our system and can now locate your booking. However, we have no record of any emails from you, and our Facebook page does not allow public posts, which may explain why you didnât receive a response earlier.
Weâll be contacting you shortly via the email address used to place your booking to confirm the next steps and help resolve any issues. In the meantime, you can also reach us at support@laterooms.com or by phone on 0203 637 0812.
We appreciate your patience and hope to restore your confidence in booking with LateRooms.
Best wishes,
Rebecca
LateRooms.com ããã®åç
Hi Nigel,
Thank you for taking the time to leave a review. Weâre really pleased to hear that your booking was quick and efficient, and that everything went smoothly.
We look forward to helping you with any future trips!
Best wishes,
Rebecca
Pub text to cancel room, no help at all
Pub text to cancel room, as soon as the booking was made, payment was still taken though, so i asked if they could book me into another pub in the area but was told they couldn't, so now I can't get hold of anyone for a refund, wouldn't bother again, you're better of ringing places direct rather than letting these lot shaft you
2026幎1æ14æ¥
LateRooms.com ããã®åç
Hi Mr Pigg,
Weâre really sorry to read this and understand how frustrating it must have been to have the property cancel so close to your stay. Thatâs certainly not the experience we want for our customers.
LateRooms is a booking platform, and in this case the booking and payment were handled by the propertyâs managing agent. This does mean weâre unable to directly move the booking to an alternative property or process a refund ourselves. However, we appreciate that from your perspective, this distinction isnât helpful when plans fall through at the last minute.
We genuinely want to make sure this is properly resolved for you. If youâre still awaiting confirmation of your refund, weâd encourage you to get back in touch with our Customer Support team so we can review the case again and ensure the managing agent follows this up appropriately.
Thank you for taking the time to leave feedback. Weâre sorry we didnât meet expectations on this occasion and appreciate you sharing your experience.
Best wishes,
Rebecca
Spoke to your customer adviser toâŠ
Spoke to your customer adviser to cancel a booking and she had no idea âlateroomsâ exists. Seems you are whitelabelling booking.com. I need to cancel a booking which I already have confirmed with hotel, but finding it impossible to do so via you.
2026幎1æ18æ¥
LateRooms.com ããã®åç
Hi Daniel,
Thank you for sharing your feedback. Weâre really sorry for the confusion and frustration youâve experienced.
LateRooms is a booking platform, working with trusted fulfilment partners, such as Booking.com, who manage the reservation on the propertyâs behalf. This can sometimes cause confusion if youâre speaking directly with the hotel or a partner support team.
Cancellations are usually managed online via the link in your booking confirmation email, which will automatically process the cancellation in line with the propertyâs policy. If youâre having difficulty doing this, weâd be more than happy to look into it for you and help clarify the best next steps.
Please get in touch with our team at support@laterooms.com or on 0203 637 0812, and weâll assist you as soon as possible.
Best wishes,
Rebecca
LateRooms.com ããã®åç
Hi Nikki,
Thank you for your lovely review! Weâre delighted to hear that you found booking with LateRooms so easy and efficient.
We hope to help you with your next trip soon!
Best wishes,
Rebecca
Another front for booking.com
I looked for a non-US provider of hotel reservations. Laterooms is just a front masquerading as a UK company.
2026幎1æ15æ¥
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LateRooms.com ããã®åç
Hi Paul,
Thank you for taking the time to share your feedback.
LateRooms is a UK-based brand that has been helping people find accommodation for many years. The business was acquired by us after it entered administration in 2019, and since then weâve continued to operate and support customers from the UK while working with trusted accommodation partners to provide choice and value.
Weâre sorry if this wasnât clear from your experience. If youâd like to discuss your concerns in more detail, our customer support team would be happy to help at support@laterooms.com.
Best wishes,
Rebecca
Good location
Good location, some issues in the bathroom, but we could manage them. The price is affordable.
2025幎11æ15æ¥
LateRooms.com ããã®åç
Hello,
Thank you for taking the time to leave a review.
Weâre pleased to hear you found the location convenient and the price affordable. Weâre sorry to hear there were some issues with the bathroom during your stay. As LateRooms is a booking platform, we donât manage the property directly, but if youâd like any help raising this feedback with the hotel, our team would be happy to assist. Please feel free to reach at support@laterooms.com.
Thank you again for sharing your experience, and we hope to help you with a future stay.
Best wishes,
Rebecca
Lovely stay
Comfortable room, very good customer service by all staff - friendly and helpful. Extra pillows given when asked and nice bar/restaurant experience. Excellent value for money.
2026幎1æ8æ¥
LateRooms.com ããã®åç
Hi James,
Thank you so much for your fantastic review. Weâre really pleased to hear you enjoyed a comfortable stay and that the staff were friendly and helpful throughout.
Itâs great to know you also had a nice experience in the bar and restaurant and felt the stay offered excellent value for money.
We really appreciate you taking the time to share your feedback and hope we can help you again with a future stay.
Best wishes,
Rebecca
LateRooms.com ããã®åç
Hi Gill,
Thank you for your lovely review. Weâre really pleased to hear we were able to help you find a great room at a good price when you needed it.
We hope to help you again soon.
Best wishes,
Rebecca
I encountered an issue where the pinâŠ
I encountered an issue where the pin didn't align with the itinerary number and a double charge occurred. It would be beneficial to have a straightforward contact number for direct assistance.
2026幎1æ5æ¥
èªçºçãªã¬ãã¥ãŒ
LateRooms.com ããã®åç
Hi Stephanie,
Thank you for taking the time to share your feedback. Weâre really sorry for any confusion with your itinerary number and pin, and we completely understand how frustrating and inconvenient duplicate charges can be.
Payments and booking management for some reservations are handled by our partners, so any duplicate charges would need to be resolved with them directly. However, weâre always happy to help guide you through the process you where needed. You can reach our friendly team on support@laterooms.com or by phone at 0203 637 0812 for assistance.
Best wishes,
Rebecca
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