Lovely staff both night and day staff were amazing the room could of been a bit cleaner few stains on walls but for price guess you canât complain lol
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I have felt the need to plan ahead during my working life, but since (almost) retirement reduces my need to do so, finding a reliable site through which to arrange a trip just a few days (or even hour... ãã£ãšèŠã
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I booked, then checked the confirmation email and realised the dates were for the wrong week. I cancelled via the 'cancel' button in the email and then made the correct booking (there was an 'apply' b... ãã£ãšèŠã
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Room was a lovely size and beautiful views but mixer bath tap didn't work and ended up having to run a bath using the shower head. Previous occupants hair on the tiles in the bathroom. Light constantl... ãã£ãšèŠã
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Whether youâre looking for a city break, a business trip or a last-minute airport hotel, youâve come to the right place. At LateRooms, weâve got hotels to suit everyone and every budget. Weâre the place to come for last-minute hotel deals. If you need a room for tomorrow, weâve got you covered. But thatâs not all we do. Planning a trip away in a few months, or an epic road trip? We can help with that too. You can save 15% on thousands of hotel rooms by becoming a LateRooms member (psst, itâs free!). Pick from every hotel and room type â from luxury suites and spacious family rooms to spa hotels and cheap and cheerful crash pads. With over 100,000 hotels in the UK alone, you wonât find a bigger range of UK properties anywhere else. Plus, weâve got a huge selection of international hotels, so you can swap London or Edinburgh for Paris or a beach holiday abroad.
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Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, è±åœ
- 0203 637 0812
- support@laterooms.com
- www.laterooms.com
4.0
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I chose late rooms because it was easyâŠ
I chose late rooms because it was easy to do
2025幎11æ6æ¥
LateRooms.com ããã®åç
Hi Clive,
Thank you so much for your lovely feedback. Weâre really glad to hear you found booking with LateRooms so straightforward. Thatâs exactly what we aim for!
We hope youâll think of us for your next trip, and weâd love to help you find another great stay soon.
Best wishes,
Rebecca
Easy to use site with good pricesâŠ
Easy to use site with good prices compared to the hotelâs own.
2025幎11æ4æ¥
LateRooms.com ããã®åç
Hi Rachael,
Thank you so much for your lovely 5 star review! Weâre so pleased to hear you found the site easy to use and that we could offer you a great price too.
We really appreciate you taking the time to share your feedback and hope youâll choose LateRooms again for your next stay.
Best wishes,
Rebecca
LateRooms.com ããã®åç
Hi there,
Thank you so much for your 5 star review!
Weâre delighted to hear you found our website easy to use, with plenty of choice and efficient service â thatâs exactly the experience we want for all our customers!
We really appreciate your kind feedback and hope youâll think of LateRooms again for your next trip.
Best wishes,
Rebecca
LateRooms.com ããã®åç
Hi Kirsty,
Thank you for your 5-star review!
Weâre so pleased to hear you found it easy to make your booking! Thatâs exactly the smooth experience we aim to deliver.
We really appreciate you taking the time to share your feedback and hope youâll choose LateRooms again for your next stay.
Best wishes,
Rebecca
Easy site to navigate
2025幎11æ2æ¥
LateRooms.com ããã®åç
Hi Alison,
Thank you so much for your 5-star review! Weâre really glad to hear you found the LateRooms site easy to navigate - thatâs exactly what we want for our customers.
We really appreciate you taking the time to share your experience and we hope to you'll think of us when planning your next trip.
Best wishes,
Rebecca
Easy to find accommodation
Easy to find accommodation. Difficulty in making payment. On 3 attempt finally accepted
2025幎11æ3æ¥
LateRooms.com ããã®åç
Hello,
Thank you for taking the time to share your feedback. Weâre really glad you found it easy to find the right accommodation, though weâre sorry to hear you had difficulty making the payment. We understand how frustrating that must have been.
If youâd like us to look into what caused the issue or if you need support in the future, please reach out to us at support@laterooms.com â weâd be happy to help.
Best wishes,
Rebecca
Nice hotel for the price.
Nice hotel for the price. A small suite 500 sf. w/comfortable setting.
2025幎11æ2æ¥
LateRooms.com ããã®åç
Hi Brad,
Thanks so much for your review! Weâre really glad to hear you enjoyed your stay and found the hotel comfortable and good value for the price.
We hope youâll book with LateRooms again soon!
Best wishes,
Rebecca
No receipt of amount paid is provided.
Booking all worked OK and no problems with the hotel or room. However no payment receipt is sent with the order confirmation that confirms the amount paid. The hotel queried if payment had been made on booking but I was unable to substantiate this as I only had a booking receipt and not a payment receipt. Seems a very odd thing not to provide and if you need a receipt for work etc I would go elsewhere.
2025幎11æ2æ¥
LateRooms.com ããã®åç
Hello,
Thank you for taking the time to share your feedback.
Weâre really pleased to hear your booking and stay went smoothly, but weâre so sorry for the confusion around your payment receipt. Weâve now sent a copy of your receipt to you by email for your records.
We truly appreciate you bringing this to our attention. Having clear payment information is so important, and weâll be reviewing our confirmation emails to make this process clearer for future guests.
If thereâs anything else we can help with, please reach out to our friendly team at support@laterooms.com and we'll do our best to assist. We hope your next booking with LateRooms is completely seamless and enjoyable.
Best wishes,
Rebecca
LateRooms.com ããã®åç
Hi Philip,
Thank you for your 5-star review! Weâre delighted to hear that you found booking with LateRooms quick and easy.
We really appreciate you taking the time to share your feedback and look forward to helping you plan another trip again soon.
Best wishes,
Rebecca
LateRooms.com ããã®åç
Hi Terry,
Thank you so much for your 5 star review! Weâre really glad to hear you found booking with LateRooms easy and that the room details and pricing were clear and helpful.
We really appreciate you taking the time to share your experience and hope we can help you find another great stay soon.
Best wishes,
Rebecca
Easy and reasonable
2025幎10æ30æ¥
LateRooms.com ããã®åç
Hi John,
Thank you for your 5 star review! We're delighted to hear you found booking with LateRooms easy and great value. We really appreciate your feedback and hope to assist you again soon.
Best wishes,
Rebecca
Found the property I wanted at the bestâŠ
Found the property I wanted at the best price
2025幎10æ29æ¥
LateRooms.com ããã®åç
Hi Robert,
Thank you for your review. Weâre delighted to hear you found the property you wanted at the best price. Thatâs exactly what we hope to make easy for our guests.
We really appreciate you taking the time to share your experience!
Best wishes,
Rebecca
You need to shop around
According to another site the same hotel has no availability
2025幎10æ29æ¥
LateRooms.com ããã®åç
Hi Samantha,
Thank you for your review. Weâre glad you had a positive experience using LateRooms.
We appreciate you taking the time to share your feedback, and we hope you have a wonderful stay!
Best wishes,
Rebecca
I have been trying to make contact butâŠ
I have been trying to make contact but the help number was for Expedia not laterooms and itâs not the same company!
2025幎10æ23æ¥
LateRooms.com ããã®åç
Hi Sam,
Weâre very sorry to hear about the difficulties youâve had getting in touch. We completely understand how frustrating this must have been.
For any questions or support regarding your booking, you can contact our team directly on 0203 637 0812 or via email at support@laterooms.com. Weâll be happy to assist you and ensure any issues are resolved.
Best wishes,
Rebecca
Unexpected surprise.
Driving in areas on a whim can sometimes give unexpected delights.
Chepstow was a pleasant surprise and The Three Tuns was great.
The Castle carpark was right next door so easy parking to pay for, wasn't expecting a castle to be in the backyard either.
Friendly staff and a great Italian Restaurant 3 min walk away - breakfast was the best my 19yr old son has had on our whole trip away.
Great job to their staff!
2025幎10æ28æ¥
LateRooms.com ããã®åç
Hi Karen,
Thank you so much for sharing your experience!
Itâs lovely to hear that Chepstow turned out to be such a delightful surprise for the whole family, and that many special memories were made.
We really appreciate you taking the time to let us know and we hope youâll consider LateRooms for future adventures.
Best wishes,
Rebecca
Very good value
Very good value if there had been a kettle with tea/coffee available in the room would off made it 5 stars
2025幎10æ23æ¥
Very amazing welcome and attendantâŠ
Very amazing welcome and attendant especially by their Adrana and cat
2025幎10æ27æ¥
Easy quick booking
2025幎10æ27æ¥
The front staff was very helpful inâŠ
The front staff was very helpful in securing a room, and that was greatly appreciated. I do wish I'd stayed in my car instead.
The hotel itself had a strange old smell (could use a filter) and the room itself seemed unused - it smelled like mildew and worse. The sheets showed signs of use because of white spots and a few brown ones. No clean sheets were available, and the blanket offered had what appeared to be several small round dead bugs (whether bedbugs or otherwise) folded inside. I suspect that room is generally not used except possibly by the staff. Luckily, I had items I could use as protective bedding.
The good, for possibly other rooms, is that there is plenty of parking and many doors - not much walking needed. The room was quiet, and the heating and air were good. There were many amenities, such as a refrigerator, hotplate, and dishwasher, with one-use items such as Palmolive. There were also ample toiletries by Dove. The bathroom appeared clean. There were many drawers for toiletries. The towels smelled, but there were two sets. There was also a blanket sealed in plastic in the cabinet. The bed was too soft but fine, and there were four pillows and a comforter. There were also blackout curtains. They could have provided more towels and paper towels (none were left). They could also have provided more plastic bags.
I cannot recommend the hotel because of the bad smell, lack of clean sheets, and dead bugs inside the blanket. But those are things that the hotel can easily change through an air filter, consistently thorough cleaning of all spaces, steam cleaning the carpets, and a policy of always changing the sheets.
2025幎10æ25æ¥
LateRooms.com ããã®åç
Hi Reese,
Thank you for taking the time to share such detailed feedback. Weâre very sorry to hear about the issues you experienced, particularly with the cleanliness and condition of the room. We completely understand how disappointing and unsettling this must have been, and itâs certainly not the experience weâd want for any of our guests.
As LateRooms is a booking platform, we donât manage the property directly. However, guest satisfaction and comfort are very important to us, so weâve reached out to you on email to gather further information and ensure your concerns are fully understood. Weâll also raise your feedback with the propertyâs managing agent so they can investigate the issues you experienced.
Please be assured we take quality concerns very seriously. If we are not satisfied with the outcome of the investigation, we will consider removing the hotel from our website.
Thank you again for bringing this to our attention, and weâre very sorry for the disappointment caused during your stay.
Best wishes,
Rebecca
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