Leapmotor レビュー 10

The C10 itself is a genuinely good car—spacious, well-equipped, and excellent value for money. It feels modern inside and is comfortable to drive.

However, the experience is let down significantly by Leapmotor’s aftersales customer care. Communication has been poor, responses are slow, and there appears to be a lack of accountability when issues arise.

It’s frustrating because the product itself has real potential, but the ownership experience doesn’t currently match the quality of the car.

The car itself is good, but my experience with Wilsons Epsom has been extremely disappointing.

From day one, the maps were not working, and even after three weeks, I received no proper response. In addition, the car has a serious issue on hilly slopes — even when accelerating, it sometimes does not respond, and I have to stop, park, and restart the car to move again. This is quite concerning and unacceptable.

I was later called in for a repair and was told I could collect the car the next day if it was ready. However, after two days with no update, I contacted them only to find out that the car had not even been looked at due to a queue.

This raises a serious concern. why take in the car and keep it idle instead of scheduling it properly based on availability?

Overall, a very poor service experience and extremely frustrating communication.

Dopo 8 mesi di normale utilizzo, la nostra T03 ha avuto un improvviso blocco di tutti i sistemi, per fortuna durante un percorso urbano. A 10 giorni dalla consegna in officina, presso il concessionario Stellantis 'Leonori' di Roma e nonostante le reiterate richieste in merito, non abbiamo avuto nessuna notizia né su quale sia il difetto riscontrato, né sui tempi di riparazione. Il diniego di assistenza è aggravato dal non aver ancora ricevuto indicazioni sull'auto sostitutiva, prevista dal manuale di garanzia e assistenza Leap.

Nice drive good value for money but the only thing that did it for me it not having apple play or I definitely would have brought it.

Excelent car , best price quality ratio !

Beware, please seriously consider even approaching Leapmotor to buy one of their cars. Customer service is no existent and completely dismiss anything you say or complain about. Thier dealships are also very unhelpful in every way.

Leapmotor C10 - worst experience
The car is brand new and has been undrivable for almost 4 weeks, due a battery discharge issue and a serious safety issue of just stopping dead, with no prior warming. This is widely reported issue but Leapmotor refuse to acknowledge or help in anyway.

I have ZERO confidence in the safety of the vehicle and will be rejecting it.

Leased a Leapmotor C10. Windscreen was chipped on arrival. No replacement windscreens in the whole of UK approximately 6 weeks!! One had to be ordered from Italy. When I complained to Leapmotor about lack of basic parts in UK. I was informed that its not their responsibility to provide parts. They took no responsibility for any issues, failed to even acknowledge my complaint until pushed further. Complete lack of any customer service to the extent that they did not even have any details of their own dealership.

Can't be trusted.

J'ai ma B10 depuis quelques semaines. Elle me procure un plaisir de conduite incroyable. Il est vrai que je suis presque retraité et que je ne la conduis pas comme si c'était une F1 ... Mais le confort, la souplesse, le silence, l'espace sont au rendez-vous.

Pourquoi seulement 4 étoiles alors ? Parce que dans les nombreuses aides à la conduite, passives ou actives, il en est une qui est surprenante et potentiellement dangereuse: la voiture prend ponctuellement le contrôle du volant si l'on dépasse un peu une ligne continue. Je n'aime pas, je la déconnecte, et au prochain trajet, elle est reconnectée ! Impossible de mettre en mémoire le fait que je n'en veux pas. A la longue, c'est insupportable !

Et pour le reste: parfois la voiture se déverrouille quand je m'approche avec mon smartphone en poche, parfois pas ... Parfois elle se referme quand je m'éloigne, parfois pas ... parfois le GPS reste bloqué ... parfois le siège chauffant ne se met pas en route ... etc. Bref je ne sais jamais comment elle va se comporter dans ces multiples petits détails lorsque je l'utilise. Et c'est énervant. J'espère qu'une prochaine mise à jour arrangera tout ça !

Un mois plus tard:
Une autre absurdité est que l'app (qui chez moi s'est connectée facilement à la voiture) ne permet pas qu'un deuxième smartphone ne se connecte à la même voiture ! Ma femme est donc exclue des avantages de l'app: ouverture ou fermeture des portes, préchauffage de la voiture à distance etc.
Par contre, on peut, parait-il, connecter plusieurs voitures au même smartphone !!!
Sans smartphone, on peut ouvrir et fermer la voiture en plaçant une carte contre le rétroviseur ... du conducteur uniquement ! Pas du passager ! Du coup, si vous arrivez seul avec deux enfants en bas âge, sur le trottoir, près de votre voiture, vous êtes obligé de laisser les deux enfants seuls sur le trottoir, pour contourner la voiture et plaçer votre carte sur le rétroviseur du conducteur ! Pour un constructeur qui prétend se soucier de la sécurité avec ses "ADAS", c'est juste ridicule !
Quand on sait en plus que parfois, après avoir déverrouillé la voiture, si vous la contournez pour, par exemple, ouvrir la porte à vos deux petits enfants restés sur le trottoir, elle risque de se re-verrouiller avant que vous n'ayez fait le tour !!!!!
J'ai donc diminué ma note à 2 étoiles pour ces caractéristiques dangereuses de cette voiture.

So,was sold a new T03.. telling me it's the best thing on the market. September I picked it up,still not working December 12th. It's didn't connect to app. Back and forth we went to the dealership who said contact leapmoter. We did they replied nothing to do with them. THEN, whilst having grandkids in the car the who screen crashed. We could drive it but blind. No speed,no warning, nothing. 5 weeks later we still haven't got the car. We are now not confident with the car as it's a safety issue but leapmoter will not exchange the car. They say they will put new screen in. I have no confidence in this car and leapmoter should change it due to the safety of me and others. I would not recommend leapmoter as they must only put profit before safety.

Support is non existent, I cannot connect the APP to the car, support keep telling me an ongoing process, How long should I wait before returning the car as I can't use half of it.