New carbon wheels upgrade where fitted to my road bike super fast turn around from the workshop & staff where all very helpful. Great service & advice.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
UPDATE. 18 months ago I wrote a glowing review for The Edge Cycleworks in Lancaster. I bought a Trek Pro Caliber 6. It is excellent tough fast reliable no problems whatsoever and it looks grea... もっと見る
Brilliant customer service. Bought a new jacket from them a few weeks ago. Unfortunately after its first wash, one of the seams came away. Rang the shop and went down, they couldn't be more helpful, t... もっと見る
Good service but sadly Riyal Mail ruined my experience. Ended up £4.45 out of pocket due to order not arriving initially and a new order being sent out. Goods all arrived necessitating me parcelling u... もっと見る
企業情報
当該企業による記述
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
当該企業による記述
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
連絡先
103 Penny Street, LA1 1XN, Lancaster, Lancashire, 英国
- 01524 844389
4.8
優良
112件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 82％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service, very knowledgeable team
These guys are great, friendly, professional and extremely knowledgeable. I won’t go anywhere else for my cycling needs.
2025年8月17日
Bought two items online
Bought two items online and only decided to keep one, refunded without any quibbles
2025年8月12日
I ordered a bike which I had problems…
I ordered a bike which I had problems with courier delivering
The problem was rectified by the management
Also had a voucher for inconvenience caused
2025年6月29日
Why use the shop? I suggest manufacturer direct.
Rather than buy direct from Brompton Bikes, I preferred to do business with a bike shop. My purchase was to co-incide with a trip to the Lake district so I contacted the Lancaster shop. Yes they had one in stock, yes I could pick it up the following day (1st July). As I was submiting my deposit they checked and no, actually there was a stocking error but I could pick it up on the 3rd July. I would be on my way back so no problem. I was told I could pick it up any time after midday. So, excited, I found somewhere to pay for parking in the centre of Lancaster and got to the shop at midday. It wouldn’t be ready until the end of the day. Disappointed, I told the chap I was expecting it at midday as I had been advised. “I don’t know who told you that” was the curt reply. I shall buy from Brompton’s website instead, clearly naïve of me to support a bike shop. Mistakes are understandable, even doubled up. But arrogance and rudeness are not what I expect when I’m trying to spend 2500 on a bike.
2025年7月3日
自発的なレビュー
Leisure Lakes Bikes - Lancaster からの回答
Hi John,
Thank you for getting in touch, first of all, please accept my apologies for the experience you have had with Leisure Lakes Bikes Lancaster.
When we took the order for your bike over the phone, we discovered an error with our stock, and arranged to get an alternative bike from another store, for collection later that week, to coincide with your trip to Lancaster. When arranging this, I advised that the bike would arrive with us around midday, and would be ready for collection early afternoon. I believe this is where we have got our wires crossed, and I can only apologise for not being clearer as to when the bike would be ready.
In regard to the colleague you spoke to when you came in, I can assure you that it was not his intention to come across as rude, and I apologise that we did not meet your expectations on this occasion.
I hope we have the opportunity to assist you in the future, and make up for your recent visit.
Kind regards
Charlie
Friendly helpful and efficient
2025年5月26日
Dropping in.... Excellent
The staff at LL Lancaster knew there audience when purchasing a bike. The after service was second too none. Quality business selling quality products
2025年4月14日
Hope wheels
Brilliant really helpful even helped amended order even when I ordered wrong colour hubs absolutely awesome cheers for help
2025年3月10日
Helpful, prompt service
Helpful, prompt service. They offered two options for a repair to my Brompton, fixed within 24 hrs, good communication, not too expensive. Pleasant to deal with. I usually avoid chains, but they're helpful and competent at the Lancaster shop.
2025年2月28日
自発的なレビュー
As always - fab experience
As always, leisure lakes is an awesome place to get good quality bike stuff at a reasonable price. I was born in Lancaster and no longer live there, and always come back to buy things wherever possible from you guys. Thanks as always.
2024年12月25日
No item delivered to shop for click and…
No item delivered to shop for click and collect
Will not be in before 25th dec ordered around the 5th dec
Store attitude dreadful could not careless
Will never use this store or website again
2024年12月5日
Fantastic customer service
Fantastic customer service from Rob at the Lancaster Branch both over the telephone & in person. He sourced a good choice of MTB pants for my son to try on in store.
2024年12月14日
自発的なレビュー
Helpful and knowledgeable staff
Helpful and knowledgeable staff identified the part I needed for my MTB and ordered helped me order it. Very helpful thanks
2024年11月14日
staff were very kind and accommodating.
2024年11月23日
自発的なレビュー
Outstanding service coupled with…
Outstanding service coupled with competitive pricing.
The product was dispatched promptly, well packaged and arrived within the allotted timeframe.
I was kept fully informed throughout the entire process.
2024年9月4日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。