Leisure Sales,Cheshire レビュー 

Sam, Kat and Stacey were all very helpful

Great service from Caroline and the team in sorting out the warranty work on our swift caravan.

The service we received was exceptional from initial contact through to completion. This included a telephone consultation to assist in locating a specific part for my caravan, subsequent email correspondence to verify the required component, and a final phone call to confirm its arrival.

Stacy and Caroline were the two staff members who provided assistance. Both individuals demonstrated outstanding professionalism and a consistently positive demeanor, reflecting highly on your organization.

The staff at Leisure Sales Cheshire were fantastic when we traded in our caravan for a new one. The services and change over went smoothly and they were there to answer any of our questions. This is the third caravan we have bought from them and the service is always great.

Just bought our third caravan from Leisure Sales. Always superb from the beginning to when you pick up your caravan. Diane as always was very efficient and knowledgeable. Would definitely recommend.

We recently bought a Coachman 545 from leisure sales and dealt with Dianne she was brilliant from start to finish and made our sale go really well
We would highly recommend anyone wanting to buy a used or new caravan to go here and give them a try 👏👏

Leisure Sales had a great selection of new and used caravans for sale. We ended up buying a new Swift as there was a good end of year discount. The whole process of buying the caravan was great, Diane who was our salesperson was very helpful and there was no pressure to buy.
Great experience!

Dealt with this company for years we like the way they treat you welcoming without being pushy warm friendly very knowledgeable about the brands they sell your left to browse at your leisure will ask how your getting on and are on hand if you require further information nothing is too much trouble .Handover is by appointment carried out expertly everything explained once your satisfied & all paperwork done & a 10% discount card is given valid for 2years your all set to go there is also a lovely cafe on site serving snacks lightbites & more very nice & pleasant toilets available & a very good accessory shop with staff only to pleased to help should you need it .The service dept are also very helpful in booking your service at a time to suit you we absolutely recommend this dealership & in particular Diane who was very patient with us when we couldn't make our minds up needless to say we did in the end & couldn't be happier

 I've been using Leisure Sales for over 20 years and always recommend them.  I recently bought a new Swift Challenger Grande from them and the service was excellent as always.  Yes they are my local dealer, but it's the friendliness and warm welcome that stands out. Every time i go into the shop they know who i am and even my dog Alfie gets a welcome. They've always been there if i've had anything wrong with the van and Colin is amazing. Great service as awlays

We have recently collected our new caravan. I must say that the whole process of viewing the caravans and purchasing the model we liked was a first class experience. At no point were we hassled whilst we made our decision. The whole purchase process was explained step by step by our sales person, he even introduced us to the other members of the sales team incase we needed to be contacted by one them during his rest days.
Throughout our waiting to collect days we were kept updated constantly by the sales team and the aftersales team. When collection day arrived, we were greeted by the team and given a handover tour of our new caravan to explain how everything works.
To summon it up, it was a pleasure to deal with Leisure Sales Cheshire for the purchase of a new caravan.

We had an issue with the caravan whilst we were away. We spoke to Stacy in the service dept and she immediately put me through to Colin the caravan technician. He was very helpful on the phone, trying to solve the problem and also when we called in to Leisure Sales on the way home. It was fixed very quickly and he explained the electrical fault. Everyone was very helpful and friendly. Thank you

Leisure Sales were recommended to us by some friends. We’re completely new to caravanning and had no idea where to start but the sales team were brilliant from the moment we walked in.

We ended up going for a second hand Swift Astbury and we’re really pleased with it. They also managed to throw in a starter pack for free which helped a lot when you’re starting from scratch.

We were a bit nervous about towing at first so they arranged to deliver the caravan straight to the site for us so we could enjoy the van on site before worrying about towing it.

Fantastic experience overall. We dealt with Dave and he really went above and beyond to help us. The caravan has been great and the whole process was smooth from start to finish. Brilliant service and we’d highly recommend Leisure Sales especially if you’re new to caravanning like we are.

Do not buy from this company! They mis-sold me and my family a damp, mouldy caravan. At first appearances I thought we could trust the team at Leisure Sales as they were more than accommodating and supportive in helping us when we wanted to buy the 2016 Swift Henbury but once we got it home, we got an independent service done and it was giving a reading of 60 on the damp monitor!!! Yes 60!!! On further inspection we found mould growing under the sofa bed and I was horrified. The problem I have is they knew full well they had sold us a damp caravan as they conveniently did not give us the service report when we bought it. When I read the report they didn't even tick they had checked the floor for damp, which should have been done! They had also tested parts of the caravan serval times as there were small puncture marks to show they had been testing. I am writing this review as I whole hearty trusted leisure sales Cheshire and they let us down when buying our first family caravan and they tried to pull a fast one! At least they did the right thing and give us our money back and collected the caravan when asked to but that only cements the fact that they knew what they had done. Please check the caravans you buy from here! Very disappointed and hurt they took advantage of us thinking we wouldn't be wise!

I have enjoyed excellent service from the Service team at Leisure Sales for the best part of 20 years and have always recommended them to fellow caravanners.
They have however exceeded any and all expectations over the last few months and provided me with assistance that can only be described as truly exceptional.
I had a niggling fault with the gas oven and on ringing Caroline the Office Manager she found me a convenient slot the following day to bring the van in, and 15 minutes later Colin the Service Manager had not only diagnosed but also had fixed the problem and away I went a happy customer.
This morning I had a far bigger problem which ordinarily would have meant me cancelling all my forthcoming trips. I went to collect my van from storage, hooked up but the van failed to move. All seemed ok with no obvious customer faults but no matter what I tried the van wasn’t for moving.
At my whits end I rang Caroline and explained my predicament, she brought Colin to the phone and listened to my sorry story. He had a good idea as to what the problem was but he didn’t leave it there, he and his colleague Kat drove the 30 minutes out to the van and between them they remedied the problem and talked me through why it had happened. Within an hour of me making my call to Leisure Sales my problem was fixed and I was able to get the van back on the road.
The practical knowledge of the service team, their dedication to excellence and exceptional customer service is genuinely heartwarming.
I have no hesitation in recommending them.

Dave was superb, shop very helpful, friendly

Bought our first caravan elsewhere only because we needed to px our. Motor home. We however have used Leisure Sales to buy most our equipment. We found all staff to be helpful and polite at all levels from sales to equipment shop to service. I bought a new jockey wheel from them last week and they were particularly helpful in helping me in fitting it, especially Caroline and her colleagues on the Service team. Friendly bunch through out.

Despite their website claiming to have a 'Dedicated Warranty Team' this is far from reality! They point blank refused to even consider the work because we hadn't purchased the caravan from them, stating that we 'must' go back to the dealership, which is no longer local to us! This is not true and just a cannot be bothered to help attitude, in particular Caroline who thought it necessary to scream down the phone when I thanked for for not helping and that I would be sure to make customers aware in my review! Leisure Sales, please don't bother with some pathetic nonsense reply!

IN RESPONSE TO THE REPLY FROM LEISURE SALES. FIRST OF ALL YOU SUGGEST THAT THERE WAS SHOUTING FROM MY END OF THE PHONE, WHICH IS INCORRECT. IN ADDITION TO THIS, YOU SAY YOU LOOK AFTER YOUR CUSTOMERS AND CLEARLY DONT WANT NEW ONES! THE REVIEW STANDS

Further updated - At no point did I raise my voice to either member of staff, this is a total fabrications of the truth. Nor did I say anything about 1 star! The only person who raised their voice was Caroline. The other, younger sounding lady was actually very professional.

Even Further Updated - Your persistence speaks volumes! Similar to Caroline (high) unlike mine! 😀

Yet Further Update - You speak of transparency, etc. however, I will not be subjected to the lies where you are continuing to suggest that I raised my voice, not once but twice! The smiley face you refer to, is simply my relief that I have not had the misfortune to become one of your customers. Please feel free to continue with your responses for as long as you see fit!

One last update - To be clear and for avoidance of doubt. I don't have a grievance with my original supplier, my issue lies solely with Leisure Sales!

JUST TO CLEAR ANY POTENTIAL MISUNDERSTANDINGS BY PEOPLE READING THIS AND WONDERING WHY I HAVE MADE SO MANY UPDATES. LEISURE SALES HAVE CHOSEN TO DELETE THE MAJORITY OF RESPONSES, WHICH I WILL ASSUME IS AN APOLOGY FOR SUCH SLANDEROUS REMARKS.

Any issues we have had with our caravan, purchased from Leisure Sales, have been addressed well.
This includes blinds that were replaced by the manufacturer, and a faulty microwave under warranty.
Staff are helpful and pleasant in the service office.
The caravan is treated with care when having work done including servicing.

We can’t thank Dave enough for all the attention and advice he gave us over several weeks in finding exactly the right caravan for us. He was also extremely patient with us showing us how everything worked! We can’t recommend Leisure Sales highly enough.
Thank you also to Tim in the shop who gave us really sound advice as to exactly what we needed from his years of experience.

We found the service team extremely helpful. They fitted our caravan front window in minutes after we had spent hours at the weekend trying to fit it ourselves.