Leslie's Poolmart レビュー 92

I usually purchase pool supplies from a local Leslies store because it is convenient, and I like the staff; but I ordered a pool cover from Leslies on-line last November because it was easy. Covers are usually good for two or three years, as evidenced by past use; but the cover I received from Leslies proved to be deeply flawed as it allows subsurface water to pass through the cover membrane and pool on the surface.

This makes the product useless because the purpose of a pool cover is to contain ponded rainwater so that it can be pumped to a drain and prevent contamination of the pool water, and to ensure that the stagnant surface water puddles are not available for mosquitoes to breed,

A pool cover is a rather low tech, simple product that needs only to maintain impermeability to fulfill its intended purpose; If it cannot do that, which is easy enough to ascertain, it is of no value for any other purpose.

Well, it is beyond comprehension that Leslies management would deny replacement of an obviously ineffective product, and then offer me a discount to repurchase a replacement for the same product that is likely to exhibit the very same flaws. How stupid would I have to be to take them up on that offer?

Beware of trading with an institution that hasn't quite grasped the meaning of customer satisfaction or vendor responsibility. What you get on the small stuff, you can fully expect on the big stuff.

I only left one star because there is nothing less to rate the service. Had a scheduled appointment for a service call and received verification email. Company specified that service would take place between noon and 5 p.m. waited all day, no contact, attempt to call, recording says 'closed'. Skip the headache and frustration...go to Pinch-A-Penny or somewhere else. ANYWHERE BUT HERE !

In short, wrong spa cover delivered miles away to an unknown address, found a note in my mailbox from the resident, went to pick up the cover, it had been laying on a rain soaked driveway for days, removed what was left of the cardboard to discover a wrong color and size cover. Contacted Leslie’s pool… after several days they responded that they wanted pictures with measurements and tag photos of the cover sent to them to confirm the wrong cover which I did. Several days later they confirmed it was the wrong cover and if I would contact there freight company to arrange a pickup time, which I did.
I asked about the delivery of my order, several days later Leslie’s said they couldn’t locate it, and they asked me to repackage the wrong cover for shipping which I did using my own materials and time.
I asked Leslie’s pool for a new timeframe for my order and I thought a discount would be in order for the issues we’ve been having only to be informed they don’t offer discounts because their prices are so low they couldn’t turn a profit and couldn’t give me a timeframe for my purchase. Ok, so my refund? They wouldn’t refund my purchase until the wrong cover (that I repackaged using my materials and time) was received at their store.
This took place from 10/2/25 thru 12/12/25

Customer service is hit or miss; we've had really good experiences and not so good. Pricing used to be good, but I can find it cheaper from other online retailers.

Horrible experience with bought bigger heat for our pool and barely heat the water in the summer, 6 months in the term and leak and they want to charge $280 for visits and is under garanty, I never go back there ,the unit was $5000 Raypack R 6450

I was nervous after seeing the reviews but I have zero complaints! Excellent communication, fast delivery of my hot tub cover and everything was as expected. I reached out to customer service and they were very helpful. I got the cover in just under 2 weeks from the order date and full 4 weeks early!

I ordered a winterizing ball a few months ago with some other items. I finally needed it and when I opened the package there were no chemicals in the ball, just an empty plastic ball. I contacted customer service and they told me their website states they do not warranty chemicals. So even though the item I received was damaged and completely empty they told me there was nothing they would do.

I will never order from them again.

Do not order from this company online. If you need product from them, go to the store. I placed an order weeks ago that their system never accepted however they collected payment from me for the order. I had to pursue resolution of this personally by calling in. I was assured that all three of the products that I ordered would be shipped to my house. One by one the first two arrived and I had to reach out to them to find out that the third one had been lost. They refunded money to my account but they did not refund enough for me to purchase The product again. They then broke off communication with me and when I called in they insisted that resolution was complete despite the fact that I was left unwhole. Stay away!

No sure who to slam with this rating so I will divid him up in item quality and follow up. I purchase a Jacuzzi Pool Pump thinking I was matching up to a Jacussi Filter. I did this thinking I would have less concerns. Whoops did I make a mistake. Turns out their is NO brand integrity and what you get is on you. I have a pool pump that has been and issue from day on. So to be brief because no really read long growls. The Jacuzzi Pump really a Hayward Pump failed first year. The issue was determined to be the motor and after more hours than count I carried it down 75 miles to the local Leslie's Pool store to have them determine the issue. Then Hayward shipped the new motor (my word) to me to have it installed by a pool expert (My Money). Next summer same issue all over again accept now we have more issue each and every step of the way. The whole summer wasted. Now we have a pump that will not pump unless I push the water through with a pipe clearing bladder. The bad side of the is the pump running with out water cooling it heating up to the point of it burning up and catching fire. Enter the question if it has failed the second time it must be the pools side and not the equipment side. Okay lets go there. Day one bump is taken out of box incomplete, it missing the connection fitting. Delay number 1 and my supplier (who I purchased from) Leslie's Pool agrees to send me the part which I have to pay for since there is no way it is there fault or their suppliers. Year one the pump starts have issues. Finally it is determined I need to take it to the closes Leslie's Pool store and after 4 days of sitting on their hands then determine it is exactly what I and my rather expensive pool service tell them the issue it. Ten days latter the pool motor arrives and I get my expensive but knowledge pool service back to install the motor. Lets cut the issue down to something less than a novel. I would estimate between the install and service calls this pump has cost me north of $2000 in cost and service calls. The sad part is I an my wife have only been able to use the pool 6 times in 2 years. I don't care if its on Jacuzzi(Product purchase), Hayward (Manufacturer) or the seller Leslies Pool this is still a mess the end user should not be subject too. So to this end I am going to copy this post to each.

Placed order to be shipped to store for $13.83. Credit card charged. Another charge for $9.04 suddenly on my card. Customer service called, useless.waiting on a response. Stay away!
After complaining, they cancelled entire order and just kept charging my card. I’m up to $36.70. Terrible customer service and even worse book keeping.
Stay away!

I bought an 18 ft round pool they're supposed to have everything with it it did have everything but no sand for the sand filter how does that make any sense they said it doesn't come with sand well if I bought a complete package is what the ad said a complete package I paid $1,800 and they did not send sand for the sand filter really

Genesis. Manger smokes pot doesn’t work. I worked there got fired for doing my job by a manager who just smokes weed in car. Place is a joke

Purchased pump from Leslies and had them install it prior to 4th July weekend. Prior pump was working but was loud, so had I any idea they would install a defective pump and then refuse to come back and fix it I never would have scheduled their service. However once they installed it they said to wait 24 hours before use. I asked them if they tested it to verify it worked, they said they didn't but they were sure it was OK. The next day July 3rd, I turned it on it had very low pressure then it overheated and shut down. I called but they said they were 'booked' and couldnt come back until sometime the next week. Of course couldn't use the pool the entire 4th weekend and it will take days after they finally come to clean all the algae in the water. I could not speak worse of this experience or this company

I purchase above ground pool from this place leslies I notice water leak from the pool out so I call customer service some where in India the guy mentioned that the liner was under warranty so send pictures and the manufacture want picture of the separation I don't have a camera water proof and they want me to cover 30% of the price bad investment the the liner is so thin feels like plastic bag from the supermarket

Never again! These people are clueless about everything they do and no one seems to like their job. I've ordered several parts to be delivered and the last one came for pickup at the store in a store box with a shipping label slapped on it, beaten and damaged. They handed it to me like there was nothing wrong, with gaping hole in the box and the end accordianed very badly. The unit didn't work properly and now I'm going through an ordeal to deliver it back to them without advance replacement before I can get what i purchased. Then, they send me a review link to tell them how they did and it goes to Ooops, something didn't work right message. These people are just ridiculous to deal with. There's too many other pool companies who actually care about their customers and won't do this to them. Not shopping here again!

I went to the Leslie store located in Anna, TX. Had my water tested and bought supplies around 9:30am on Saturday morning 6/7/25. One of the supplies that I bought was a 50 Lb. bucket of Chlorine Powder. My drive is about 20 minutes away from the store. When I got home and got out of my truck, I smelt chlorine. I have a tunnel cover on my truck and just thought the bucket may have tipped over and spilt out. When I opened the tailgate, a strong odor hit me right in the face and took my breath away. I almost passed out. After I got my breath, I noticed the lid of the chlorine bucket was slightly opened. While holding my breath, I started to remove the bucket from the back of the truck. The bucket was really hot. I lifted the lid and noticed a small plastic bottle (about 1” x 3”) tucked down by the side and only the top of it showing. Whatever was in that bottle was reacting with the chlorine. I removed the bucket from my truck immediately and put at the edge of my driveway. I when in to tell my wife that I need to take the chlorine back to the store and show them. By the time I got back outside the bucket was smoking really bad. I took a garden hoe and removed the lid from the bucket, as soon as I did the chlorine ignited. I called the store immediately and explained what was going on, Matthew said he needed to call his district manager. Matthew called me back and said they needed pictures or video. I asked him where I need to send that and he said, “you need to bring it in, because we need proof, we don’t have anywhere you can send the proof”. I told him I could not come until later because I had a funeral to go to.
When I got to the store, the assistant Ryan said he was aware of the issue. Tried to call the district manager but, didn’t answer due to being at a sporting event for his kid. They were texting but, not sure what was said. I showed Ryan the video but, he did not know what to do about it. At this point it was about 5 hours after the incident, and I still have not heard from the district manager. We told Ryan that this is a major deal and could have gotten someone killed. I’m writing this letter Sunday morning and still have not heard from Leslie management.
Luckly, I took this out of my truck when I did. This looks like someone deliberately put this bottle in the chlorine to do some harm. I have not got no support from Leslie’s and I’m going to put this out everywhere I can on social media.
They made me feel like I was doing something shady. I have been going to Leslei’s for over 5 years; I will never buy from them again.

The rep I worked with name is Conner

Theses two hillbillies looked a mess came to my house and left the pool cover out by the pool all messed up. Then he asks for my check . I go back and find he never completed the job. He was supposed to make sure the pool pump worked. He never turned it on. Very shady experience. Next time send a qualified person.

I went to your Knoxville Tn. store number 920 and purchased a pool robot. I was billed twice on my credit card and was told by the store employee that the district manager would have to remove the extra charge as they were having problems with their computer. That was on a Saturday and when the charge was not removed by Monday I called and spoke to the employee and was told the manager would call me. He never did that was two weeks ago and I still have not been refunded or contacted.

Absolutely horrible service. I've been waiting now 2 weeks to get a skimmer line unclogged and what makes it even worse is the tech has not shown up for 2 appointments that Leslies confirmed. The corporate customer service line has no idea how to handle issues and just follows a script that solves nothing.
Absolutely done with this company!! and I've been a customer over 10 years! Even trying to get it escalated within Leslies is a joke. Thier executive team should be embarrased how theirn filed staff operates!