Leveled Up Society レビュー 1,289

Leveled Up Society からの回答

2023年9月5日

Dear Elham,

We are sorry to hear about your concerns and the frustration you've experienced regarding your simulated account. After carefully reviewing your account history, it appears that your account was breached due to account management issues. An email was sent to you explaining the details of this action.

We understand that this situation can be disheartening, and we sincerely apologize for any inconvenience it may have caused. To get a comprehensive understanding of the actions taken and the reasons behind them, we kindly request you to please revisit the email you received. It should provide you with further information regarding your account status and the necessary steps moving forward.

We are committed to providing a transparent and supportive simulated trading environment, and we appreciate your patience and cooperation in this matter. If you have any additional questions or require further assistance, please feel free to reach out to our support team. They are here to help and provide any clarification you may need.

Thank you for your understanding, and we wish you the best in your simulated trading endeavors.

Sincerely,
Leveled Up Society Support Team

Leveled Up Society からの回答

2023年8月18日

Dear Daniel,

We want to extend our sincerest apologies for any inconvenience and frustration you've encountered while using our platform. Your feedback is important to us, and we deeply regret any negative experience you may have had.

We understand that receiving your payout followed by the discovery of account management issues and subsequent disablement must have been disheartening. It's certainly not the experience we aim to provide our traders, and we take full responsibility for any shortcomings in this regard.

Please know that the decision to disable an account due to account management issues is made in line with our commitment to maintaining a safe and secure trading environment for all users. While we regret any inconvenience this has caused you, we hope you understand that this step is essential to uphold the integrity of our platform.

We genuinely appreciate your time spent on our platform and the trust you've placed in us. We sincerely wish you the best of luck on your trading journey, whether it be with us or elsewhere. If you have any further questions or would like to discuss your experience in more detail, please don't hesitate to reach out to our customer support team. We're here to assist you and provide clarity on any concerns you may have.

Once again, we apologize for any frustration you've faced and assure you that we're committed to continuous improvement and providing the best possible trading experience for all our users.

Thank you for your understanding.

Best regards,
Leveled Up Society Support Team

Leveled Up Society からの回答

2023年8月18日

Dear Valued Trader,

We greatly appreciate you sharing your feedback regarding the use of magic keys on our platform. We apologize for any inconvenience you may have experienced due to the restriction on this tool.

We understand that convenience and ease of use are essential aspects of any trading platform, and we regret that the restriction on magic keys has caused you frustration. The decision to disallow certain tools or features is often rooted in ensuring a fair and transparent trading environment for all our users.

Please know that our priority is to maintain the integrity and reliability of our trading platform, and this sometimes necessitates certain limitations on tools that could potentially impact the trading experience for our entire community.

We sincerely apologize for any inconvenience you've encountered as a result of this restriction. Your feedback is valuable to us, and we are always looking for ways to enhance our platform while adhering to our commitment to fair trading practices.

If you have any further questions or concerns, or if there's anything else you'd like to discuss, please don't hesitate to reach out to our customer support team. We're here to assist you and provide you with the best possible trading experience.

Once again, we apologize for any frustration you've experienced and appreciate your understanding.

Thank you for choosing Leveled Up Society as your trading platform.

Best regards,
Leveled Up Society Support Team

Leveled Up Society からの回答

2023年8月18日

Dear Delana,

We appreciate you taking the time to provide feedback about your recent experience with our platform. We apologize for any inconvenience you have faced regarding the MT4 account selection process.

We understand that waiting for 24 hours each time to directly select an MT4 account is not the experience you were accustomed to, and we're genuinely sorry for any frustration this has caused.

To address your concern in a more precise manner, we kindly request that you provide us with additional details about the issue you encountered. If you could send us an email at support@leveledupsociety.com with more specifics about your situation, it would greatly assist us in understanding the problem you faced. Any relevant information, such as the steps you took, the account involved, and the specific error message (if any), will be valuable in our efforts to rectify this issue.

Your input is important to us, and we are committed to ensuring that our platform provides a seamless and user-friendly experience for all our traders. By providing us with more detailed information, you will be helping us take steps towards resolving the problem and preventing similar occurrences in the future.

Once again, we apologize for any inconvenience you have encountered, and we appreciate your patience and cooperation as we work to address this matter. Our customer support team is here to assist you, so please feel free to reach out to us at any time.

Thank you for your feedback and for choosing Leveled Up Society as your trading platform. We look forward to hearing from you and resolving this issue promptly.

Best regards,
Leveled Up Society Support Team