Leveled Up Society レビュー 1,289

Leveled Up Society からの回答

2023年9月12日

Dear Trader,

We sincerely apologize for any inconvenience you experienced during your recent attempt to make a purchase with your credit card. Our payment processing system automatically denied the transaction, and as a result, we never received the funds.

To resolve this issue, we kindly request that you consider the following steps:

Retry the Original Payment Method: You may want to attempt the purchase once more using the same credit card. Occasionally, payment rejections can occur due to temporary issues or security checks.

Try an Alternate Payment Method: If the issue persists, we recommend trying an alternative payment method, such as a different credit card or an alternate payment gateway.

Contact Our Support Team: If you encounter any further difficulties or have questions regarding your payment, please don't hesitate to reach out to our dedicated support team via our chat service. They will be more than happy to assist you in resolving the issue promptly.

We understand that this situation can be frustrating, and we appreciate your patience and understanding as we work to ensure a smooth payment process for you. If you have any additional concerns or require further assistance, please feel free to get in touch with our support team.

Thank you for choosing us, and we look forward to assisting you further.

Best regards,
Leveled Up Society Support Team

Leveled Up Society からの回答

2023年8月28日

Dear Georgina,

Thank you for taking the time to leave your feedback. We appreciate your perspective and apologize for any inconvenience you may have experienced.

At Leveled Up Society, we primarily provide customer support through email and chat via Intercom. While we understand that phone support can be convenient for some users, we have found that our email and chat systems allow us to efficiently address a wider range of inquiries and provide detailed responses.

We value your input, and we are consistently working to improve our support services to ensure that we meet the needs of all our traders. If you have any questions or concerns, please feel free to reach out to us via email or the chat on our platform, and our dedicated support team will be more than happy to assist you promptly.

Thank you for your understanding, and we look forward to serving you better in the future.

Best regards,
Leveled Up Society Support Team

Leveled Up Society からの回答

2023年8月21日

Dear Valued Trader,

I hope this response finds you well. I would like to address the concerns you raised in your recent review, and I appreciate the opportunity to provide clarity and resolution.

First and foremost, I'd like to extend my sincere apologies for any inconvenience or frustration you may have experienced. We take every user's experience seriously and are committed to providing a transparent and reliable trading environment.

In your case, it appears that you were not provided with specific information about the outcome of our investigation into your account. I want to assure you that this was not our intention, and we deeply regret any confusion this may have caused.

Upon your review, our Risk team conducted a thorough investigation into your account. The outcome of this review indicated that there were account management issues that were not in compliance with our platform's policies. As a result, your account was disabled to maintain the integrity and fairness of our trading environment.

While we understand that this decision may be disappointing, please know that it was made after careful consideration and in accordance with our Terms of Service. The decision aims to ensure a level playing field for all traders.

To provide you with more detailed information about the specific reasons for the outcome, we have sent you an email detailing the findings of our investigation. If you haven't received this email yet, kindly check your spam or promotions folder, as it may have been filtered there.

Again, I want to apologize for any inconvenience and frustration you may have experienced. We genuinely appreciate your feedback and are committed to continuously improving our services.

We wish you the best of luck in your trading journey, and if you have any further questions or require assistance in the future, please don't hesitate to reach out to our customer support team. We are here to assist you.

Thank you for your understanding and for being a valued member of our trading community.

Best regards,
Leveled Up Society Support Team