Emily and the team at Lexxola went above and beyond to accommodate my orders to Canada. Their customer service is truly exceptional and it's clear they genuinely value their customers. I've ordered gl... ãã£ãšèŠã
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Before discovering the brand, I had never found a contemporary pair that captured that curved silhouette of the 90s quite the way Lexxola does. Most importantly, though, this message is for Em... ãã£ãšèŠã
Terrible customer service. After chasing a missing parcel, I was given no help locating it and had to wait 4 weeks for a refund â with communication completely dropping off along the way. Eventually... ãã£ãšèŠã
I purchased the Mini Jet from Lexxola over six months ago and absolutely loved using it while traveling. Not only is it adorable, but it's also incredibly practical for packing on trips. Unfortunately... ãã£ãšèŠã
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Eyewear built for city life. Shipping Worldwide.
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4.1
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The customer service was amazingâŠ
The customer service was amazing response and quick to help answer any questions. They genuinely care about the products and customer experience. Not to mention the shipping was incredible fast. Overall couldnât recommend this brand more.
2025幎3æ20æ¥
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Lexxola ããã®åç
Hi Jatoia,
Thanks so much for taking the time to share this lovely review! Weâre so happy to hear you've had a great experience with us and we look forward to seeing you again soon!
Emily from the Lexxola Team x
LOVE THEIR GLASSES and amazing customerâŠ
LOVE THEIR GLASSES and amazing customer service!! Alex is the sweetest!
2025幎3æ18æ¥
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Lexxola ããã®åç
Hi Izabella,
Thank you for taking the time to leave us a review, we really appreciate your support and we're so happy to hear you love your glasses!
Emily from the Lexxola Team x
Classically hip and modernly elegant
Classically hip and modernly elegant, built to last with great customer service team behind the brand.
2025幎3æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Lexxola ããã®åç
Hi Bailey,
Thanks for your lovely review, we really appreciate your support and we look forward to seeing you again soon!
Olivia from the Lexxola Team x
Lexxola ããã®åç
Hi Paule,
Thanks for taking the time to leave us a review, we really appreciate it and look forward to seeing you again soon.
Olivia from Lexxola Team x
Amazing product
Amazing product, wear almost every day. Customer service top notch as well, very quick and efficient.
2025幎3æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Lexxola ããã®åç
Hi Charlie,
Thanks for your review, we're so happy to hear you're loving your Lexxola's and we hope to see you again soon :)
Olivia from the Lexxola Team x
10/10 customer service
Great products and amazing customer service. Emily from Lexxola is a legend and sorted me out! Great experience 10/10
2025幎3æ6æ¥
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Lexxola ããã®åç
Hi Harvey,
Thanks for taking the time to leave us a review, Emily will be so happy to hear your kind words and we're so pleased to hear you've had a great experience!
Olivia from the Lexxola Team x
Best customer service
Best customer service! The team was prompt, incredibly helpful, and went above and beyond to ensure I received the perfect product in top quality.Very reassured, especially when buying sunglasses online!
2025幎3æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Lexxola ããã®åç
Hi Reem,
Thanks so much for your kind review! We're so happy to hear you had a great experience, and we hope you love your new glasses.
Olivia from the Lexxola Team x
Amazing Service
Amazing Service!
Great costumer expierience and everything was just on Point.
I had a little probleme and they fixed it in an unbelivablely nice way
2025幎3æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Lexxola ããã®åç
Hi Timo,
Thanks for taking the time to leave us a review, we really appreciate your support and we look forward to seeing you again soon!
Olivia from the Lexxola Team x
Great Experience!
Gorgeous styles not an overwhelming selection just a lovely curation of stylish frames. Customer care team is lovely as well!
2025幎2æ26æ¥
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Lexxola ããã®åç
Hi,
Thank you so much for your lovely review! We're so happy you love our selection of glasses and that you had a positive experience with our Customer Service team :)
Olivia from the Lexxola Team x
Fantastic quality and great customer service!
The order process is super quick and I had my glasses within the week. I purchased a pair of Damien / Black / Orange glasses and the quality is fantastic. They have a good weight to them and feel durable. They also help calm my eyes after a long day of staring at my computer in work. The customer service is also stellar. Thank you Emily!
2025幎2æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Lexxola ããã®åç
Hi Robert,
Thanks for taking the time to leave us a review, we really appreciate your support and weâre so happy to hear you love your Damiens. We look forward to seeing you again soon!
Olivia from the Lexxola Team x
Really wonderful experience when buyingâŠ
Really wonderful experience when buying my sunglasses.
Customer service was excellent - polite and professional communication with nothing too much trouble.
When having to exchange an item the instructions were clear and stress free.
Would highly recommend this wonderful brand.
Thank you ⊠i absolutely love my new sunglasses!
2025幎2æ20æ¥
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Lexxola ããã®åç
Hi Claire,
Thanks so much for your kind words! We're so glad to hear you had a great experience with your purchase and our Customer Service team :) We hope to see you again soon!
Olivia from the Lexxola Team x
Gorgeous glasses, wonderful service!
Not only are their glasses absolutely gorgeous! But their customer service is probably the best Iâve experienced, and very happy to assist in anyway! I canât imagine buying my glasses from anywhere else now!!
2025幎2æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Lexxola ããã®åç
Hi Molly,
Thanks so much for your kind review, weâre so happy to hear how much you love your glasses and that you had a great experience with our Customer Service team :) We look forward to seeing you again soon!
Olivia from the Lexxola Team x
Delivery cost issues
The glasses are good, there are no lies about the quality or the design on the website, you can trust Lexxola on this point.
Yet, you should know that if you order from a country that is not UK, you'll have to pay governmental taxes.
They usually cost between 30 and 50 dollars if you are in Europe. What I reproach to Lexxola is that they do not tell you this when you order, even if you mention your country of delivering when you buy the glasses.
2025幎2æ10æ¥
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Lexxola ããã®åç
Hi Ellie,
Thanks for taking the time to leave us a review. We appreciate your comments about the quality of our products, however weâre really sorry for any frustration caused by the customs fees. Unfortunately, customs charges for European orders are set by local authorities and are out of our control. We mention this on our FAQ page, but weâre sorry if you missed it or felt it wasnât communicated clearly enough.
If thereâs anything else we can help with, please donât hesitate to reach out to us at customerservice@lexxola.com.
Olivia from the Lexxola Team x
LOVE LOVE LOVEEEE
Where do I even start! LOVE LOVE LOVE
First off these are some of the cutest sunglasses I have ever tried on. I got the Damiens and Sami and they make me feel so confident and fit so perfectly. You can feel the quality immediately even down to the super cute case they come in. I also wanted to give a review because I reached out to the customer service team with a question and they were super fast at answering and incredibly helpful (shout out to Emily). It was my first time ordering from Lexxola and as I am writing this I have 2 more pairs in my cart. This is exactly the type of business I want to support and is worth every penny! You have definitely found a forever customer with me Lexxola <3
2025幎1æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Lexxola ããã®åç
Hi Liv,
Thanks so much for taking the time to share this lovely review! Weâre so glad youâre loving your Damiens and Samis and that Emily was able to help you out. We really appreciate your support and look forward to seeing what pairs you get next!
Olivia from the Lexxola Team x
Do not order from here is you are inâŠ
Do not order from here is you are in Europe. Not only do you have to pay a 50 Euro tax with UPS but UPS has also said that they tried to deliver the package. The delivery fee was already 18 Euros, so in total if you are in Europe or outside of the UK, you are going to have to pay 68 Euros in delivery. This was the worst experience I had with delivery.
2025幎1æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Lexxola ããã®åç
Hi Katie,
Thanks for taking the time to leave us a review. Weâre really sorry to hear about the frustration youâve experienced with the delivery process. We completely understand how disappointing unexpected fees can be. Unfortunately, customs charges for European orders are set by local authorities and are out of our control. We mention this on our FAQ page, but weâre sorry if you missed it or felt it wasnât communicated clearly enough.
If thereâs anything else we can help with, please donât hesitate to reach out to us at customerservice@lexxola.com.
Olivia from the Lexxola Team x
Lexxola has the best customer service!
Lexxola has the best customer service!
Iâve been super happy with my experience ordering from them. Emily was so sweet handling my return and order issues. Theyâve gained a lifelong customer!
2025幎1æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Lexxola ããã®åç
Hi Abby,
Thanks for your review, weâre so happy to hear that youâve had such a positive experience, and we hope you're enjoying wearing your Lexxolas :)
Olivia from the Lexxola Team x
10/10 would buy again
Fast shipping, great quality, and even better customer service.
2024幎12æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Lexxola ããã®åç
Hi Keven,
Thanks for your support, we appreciate it and hope you're enjoying your new glasses! Look forward to seeing you again soon :)
Olivia from the Lexxola Team x
Attention to all those who would likeâŠ
Attention to all those who would like to order on their site and have the products returned to Europe, in my case, France. The brand does not tell you that you will have a customs tax of â¬40 to pay to the delivery person upon receipt in my case, for a product at â¬100. Extremely disappointed.
2024幎11æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Lexxola ããã®åç
Hi Paul,
Thanks for taking the time to leave us a review. Weâre really sorry for any frustration caused by the customs fees. Orders to Europe may be subject to customs charges set by your local authority, which are outside of our control. We mention this on our FAQ page, but weâre sorry if you missed it or felt it wasnât communicated clearly enough.
If thereâs anything else we can help with, please let us know via customerservice@lexxola.com.
Olivia from the Lexxola Team x
Incredibly helpful quick and friendlyâŠ
Incredibly helpful quick and friendly customer service who made organising an exchange completely stress free.
2024幎11æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Lexxola ããã®åç
Hi Laura,
Thanks so much for taking the time to leave us a review, we look forward to seeing you again soon :)
Olivia from the Lexxola Team x
Great customer service
Emily was so helpful with my return, this is one of the best customer service experiences Iâve had with an online business! The glasses were lovely and nice quality but didnât suit me so Iâll be buying another pair and shopping here again in the future.
2024幎10æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Lexxola ããã®åç
Hi Natalie,
Thanks for your lovely review, we really appreciate it. We're happy to hear Emily could help and hope to see you again soon!
Olivia from the Lexxola Team x
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