Livenation レビュー 

Vend une place platinum hors de prix alors que c'est une visibilité réduite !! 0 service client, ils font les sourd d'oreille depuis 6 mois malgré de multiples relances.

Très mauvaise expérience avec VIP Nation. J’ai payé un pack VIP pour le concert de Bad Bunny à Paris, avec plusieurs goodies inclus. Sur place, on m’a refusé l’accès aux goodies à trois reprises, sans même vérifier correctement mon billet. Et je n’étais manifestement pas la seule à avoir rencontré ce problème.
Résultat : je n’ai pas reçu l’intégralité des goodies prévus. Les seules choses que j’ai finalement reçues sont 2 batteries externes, et encore, elles ne m’ont été envoyées que 4 mois après le concert.
J’ai effectué plusieurs réclamations afin de trouver une solution. Face à l’absence de réponse satisfaisante, j’ai également saisi le CEC France et envoyé une réclamation par voie postale.
Le service client est tout simplement déplorable. Un manque de sérieux et de considération pour les clients absolument consternant. Quand on paie un pack VIP au prix fort, on s’attend à recevoir ce qui a été vendu et à être correctement pris en charge en cas de problème. Ici, rien de tout cela.

We attended the Bon Jovi concert at Wembley Stadium (Section 507) after traveling internationally, and the experience was ruined by a physically crackling, blown speaker right beside us. When we submitted concrete facts and media proof to Live Nation customer support, they completely dismissed it, claiming live sound is "subjective" and refusing any accountability. Despite hundreds of other fans and news articles reporting the exact same audio failures at these shows, Live Nation is ignoring the evidence and ghosting paying customers. Terrible service.

Dear Live Nation Customer Relations,

I am writing again regarding my complaint concerning the Bruno Mars concert, which has now been outstanding for well over 2 months

Your only substantive communication to date was a brief response advising that you had “left this with us” and were looking into it. I subsequently followed up, and despite allowing a further two weeks for a response, I have still received no meaningful update or resolution.

I find this level of communication extremely disappointing. I have been more than patient and have given you ample opportunity to properly investigate and respond to the issues raised in my original complaint. I should not have to repeatedly chase a major ticketing and event organisation simply to receive a response to a legitimate complaint.

As previously explained, this was not a minor inconvenience. We paid £580 for our tickets and were unable to properly enjoy the concert due to the issues surrounding our allocated seating, including restricted visibility caused by camera crew structures. We were subsequently moved to seats which were already occupied, resulting in further disruption and us missing parts of the performance. The way this was handled on the night, followed by the lack of any meaningful response afterwards, is unacceptable.

I am therefore asking that this complaint is now escalated and that I receive a substantive response, including your position on the circumstances and what you are prepared to do to resolve this, within 7 days of this email.

If I do not receive a proper response within that timeframe, I will consider taking the matter further through the appropriate channels, including pursuing a formal complaint/escalation and seeking advice regarding the further action available to me in relation to the service provided and the significant disruption we experienced.

I would strongly prefer to resolve this directly with Live Nation, but the continued lack of response is leaving me with little choice but to consider other avenues.

Extremely concerning experience. After staff inspected my RV, a prescription medication was missing. Two inspectors denied opening my cabinets, despite having removed my medication bag and other medications from inside. I reported it immediately, but Guest Services never responded. Jamie, wearing a K-9 jacket, also promised a response and never followed up.

I’m now 3 days without medication and face the full out-of-pocket cost for a replacement because insurance won’t cover an early refill. If guests aren’t allowed to be present while their property is searched, there must be accountability and safeguards for their belongings. @LiveNation, this needs to be investigated and addressed. @gorgeamphitheatre @davematthewsband

Very disappointing VIP experience. We paid £800 for two VIP tickets with early access and arrived at 4pm, well within the stated window. Staff repeatedly sent us to the wrong entrances and, even when we showed our confirmation email, told us not to listen to it and that there was only one entrance for all tickets. Everyone was rude and dismissive, just saying “it’s not our fault” and “there’s nothing we can do”, with no clear communication or effort to fix it. They were not willing to take any responsibility for the poor experience. For the price paid, the service felt poorly organised and disrespectful to paying customers.

Unexpectedly had a spare ticket for Pulp in Manchester. Put up for resale at slightly less than face value on Ticketmaster and then... nothing. Seemed quite odd so I checked the event website. The gig was marked as sold out and the link to buy tickets was broken. Emailed the event customer service line. Automated response then nothing. After the event contacted Live Nation. They tell me to complain to Ticketmaster even though I have now said twice that the reason my complaint should be looked at by them is because the issue was the promoter taking down the link to ticket sales and marketing the event as sold out. Also no response as to why their event helpline appears to be unstaffed.

Unsere Plätze für das Helene Fischer Konzert in Frankfurt waren nicht vorhanden und wir konnten diese überhaupt nicht nutzen, da diese einfach abgedeckt waren. Totol geschockt und unter viel Stress haben wir uns an das Personal gewandt und dort wurden wir erst gar nicht verstanden. Es wurde der Teamleiter geholt und uns wurde mitgeteilt, dass die Plätze nicht vorhanden sind und wir total entsetzt intervenierten. Haben dann Ausweich Plätze bekommen. War alles sehr stressig. Werden jetzt von Ticketmaster an den Veranstalter LIveNation verwiesen und da bekommt man überhaupt keine Rückmelden. Habe die Karten über Ticketmaster gekauft und es gibt keine Kulanz, bin hierüber sehr entäuscht und kann Livenation nicht empfehlen.

Attended Ithink theater recently. Rude staff. Expect to be price gouged 20+dollars for a beer.

Paid nearly £300 (excluding tickets) for two tiny dome tents at Powderham Castle for Lewis Capaldi. It was an absolute nightmare.

Deafening Noise: Campsite was placed next to an uncovered, roaring industrial lighting generator and heavy machinery. Sleep was 100% impossible.

Toxic Environment: Tents were meters from the perimeter fence and gridlocked traffic. We were choked by thick exhaust fumes for two hours straight.

Safety Hazard: Zero sound barriers or air mitigation. The conditions were so intolerable and dangerous that we had to abandon our tents and drive home at 4:00 AM.

Live Nation’s Response?
We sent them timestamped audio proof from 2:00 AM. They dismissed us completely, stating this was "to be expected."Disgusting customer service and a total waste of money.
Avoid their camping at all costs!

Poor sound quality at Bruno Mars concert. I have raised with customer services but after the initial response they are now ignoring me. Obviously no interest in the client experience.

I attended Gospel Garden today at Crystal Palace Bowl.The performers and event was great BUT I feel scammed by Live Nation. I paid for VIP tickets with seating but the VIP area was separated from the main stage area by a murky pond and you could only see the side of the stage- performers were not visible. Why would you do that? Why take people's money and offer such a substandard service? Happy to post pictures to evidence this

Pay £150 for a ticket to then have awful sound quality to the point that you can't make out which song a well loved band is playing. When submitting feedback and a complaint to livenation it was completely dismissed despite this affecting hundreds (if not more) of fans.

Agencja Live Nation Polska to najgorsza agencja z jaką się spotkałam. Pierwszy raz były problemy z wejściem. Agencja nie pozwala wnosić żadnej torebki ani plecaka, nawet malutkiej. A jak okazało się na miejscu to miejsce i wymiary możliwości wniesienia torebki są tak małe jak mały portfelik. Po prostu żenada. A jak już torebka wejdzie ale będzie zgięta w pół to już nie przejdzie. Jednych ludzi puszczali a drugich nie. Bardzo nie w porządku. Nie stronie brak informacji o wymiarach. Strasznie nie jasne zasady. Depozyty bardzo drogie. Problemy ze zwrotem i liczne kradzieże. Często nie było pieniędzy i kart płatniczych.

I am extremely disappointed with both my experience at the Bad Bunny concert and the way my complaint was handled by Sean from Live Nation Fan Support.

I purchased two tickets for approximately £500, expecting an unobstructed view of the performance. Instead, our view was significantly obstructed by large production structures throughout the concert, despite the seats not being sold as restricted view. We spent substantial parts of the show watching the stadium screens rather than the artist.

I provided photographs clearly showing the obstructions, yet I felt they were not properly considered.

What I found particularly frustrating was the inconsistency in Sean’s responses. In his initial email, he stated that had I spoken to a steward, I may have been offered alternative seating. However, in his final response, he stated that Live Nation did not consider my view to have been restricted at all.

These two positions are difficult to reconcile. If my view was not restricted, why suggest that I could have been moved to different seats?

Rather than addressing the evidence I provided, I received what felt like generic responses before being told that this was their final decision.

For a company organising major events and after spending around £500 on tickets, I expected a fair investigation and a much higher standard of customer service.

Very disappointing experience.!!!

Live Nation CZ hit rock bottom in Prague. No lockers for backpacks, no wristbands or stamps to let you step out and come back in. Due to a trivial situation where I was just helping a friend with their backpack outside the entrance, security refused to let me back into the venue after my ticket had been scanned. And I’ve never actually entered a venue. I’ve been waiting 10 years to see this band! Instead of a once-in-a-lifetime experience, I’m left heartbroken and absolutely furious. A total disgrace, I’m never buying a ticket from Live Nation again.

At Saratoga Springs, to go to the live Nation concert of Doobie Brothers and Santana. Who in their right mind, has a concert for a population that's going to attract mostly 60 and 70-year-olds and not allow them to bring lawn chairs. Renting a limited number of chairs for this concert is a nightmare... because we're all old and have physical ailments, everyone wants them. They don't allow lawn chairs, obviously because they want to fit in a couple extra people. This is a very bad policy.

Always first priority is to scam people on money. In 2 concerts already they take extra 3 eur for glass deposit, and later to get back deposit they leave one kiosk after concert, when at concert is 40-70k people.

I wish I could give 0/5 stars...

Absolutely the worst customer service I have ever experienced from any company.

Live Nation agreed to facilitate compensation for an issue relating to the Harry Styles Amsterdam VIP experience. I completed the required form and clearly selected **4 July** as the only London show I was able to attend. Instead, they offered me tickets for a completely different date, to which I replied immediately explaining that I couldn't attend.

From that moment onwards... complete silence.

I have now contacted Live Nation **16 times** through their customer service channels and a further **30 times** through their X (Twitter) account. On social media I was repeatedly told that someone from customer service would get back to me. That was **almost three weeks ago**. Nobody ever did.

This isn't poor communication—it's a complete absence of communication. Being ignored after more than **40 attempts** to make contact is beyond unacceptable. I've been left chasing a resolution that Live Nation themselves agreed to handle, and they have simply ghosted me.

The stress and frustration caused by their complete disregard for customers has been enormous. It's astonishing that a company of this size thinks it's acceptable to leave customers in limbo without a single meaningful response.

If this is how Live Nation treats people after agreeing to resolve an issue, I genuinely dread to think how they deal with more serious problems.

Based on my experience, I would never choose to deal with Live Nation again, and I certainly couldn't recommend them to anyone else. Save yourself the stress and hope you never have to rely on their customer service, because in my experience, it simply doesn't exist.

Awful website. Says tickets are available when theyre not. Just really hard to use and so frustrating