Low Cost Plumbing Supplies レビュー 

Low Cost Plumbing Supplies からの回答

2020年10月21日

Hi Dave,

We really appreciate you taking the time to leave us a review.

I'm sorry to hear no paperwork was provided with the delivery, this should have been included. We can send you a copy of the invoice if this is required, as this isn't automated i'm afraid.

Despite the above, I am pleased to hear that you rate us as providing a good service. We pride ourselves on offering a high level of service throughout the order process. From having a range of quality and affordable goods to having them delivered in a prompt and safe manner.

Thank you for our 4-star rating. We hope you consider us for your future purchases.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年10月21日

Hi Angela,

Thanks for taking the time to leave this review.

We pride ourselves on having an extensive range of quality and affordable goods, from bathroom necessities such as showering enclosures and sanitary ware to a large supply of plumbing and heating parts. Therefore, we are delighted to hear that you are happy with the quality of the items you have purchased.

Thank you for our 5-star rating. We look forward to having you shop with us again in the future.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年10月15日

Hi Gary,

Thank you for taking the time to leave this review.

We pride ourselves on offering a high level of service throughout the order process. From having a range of quality and affordable goods to having them delivered in a prompt and safe manner.

Thank you for our 5-star rating. We look forward to having you shop with us again in the future.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年10月14日

Hi Deb,

Thank you for taking the time to leave this honest review.

Firstly, I would just like to address the charge for delivery. Although we use our own transport to deliver orders, unfortunately we cannot deliver to all areas across the country, and an external courier is required which does incur a further cost. We try to advertise as clearly as possible on the "delivery tab" of all product pages, whether a post code is excluded from the areas covered by our own vans. There is a post code map that breaks down the areas, and I can see your area is in zone 4 which is subject to a charge. However, we will of course look into ways of making this more clear prior to purchase. I do hope that this was advised when you called, but I sincerely apologise if this was not the case.

Despite the above, I am glad to you liked the order and the prices paid. We try to be as competitively priced as possible on our products and delivery, therefore it is rewarding to hear you are happy with this part of our service.

We have fallen below your expected standard of service, and I understand this isn't good enough. We hope you can provide us with an opportunity in the future to give you the high level of service we always aim for.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年10月13日

Good morning,

Thank you for taking the time to leave this honest review.

I regret to read that you are not fully satisfied with our delivery charges. We try to be as competitively priced on both our products and delivery where possible. I have looked into the order and can see the item purchased is not stocked with us, and is sent directly from the manufacturer therefore this does reflect on the cost of delivery, as we too incur a charge delivering directly from them. However, we do review our delivery options and will certainly take this on board when doing so, to ensure we can provide the best possible service for our customers.

Despite the above, I am glad to see that you found the transaction to be smooth and our product prices competitive. We hope this experience shopping with us, is enough to have you shop with us again in the future.

Thank you for our 4-star rating.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年10月13日

Hi Linda,

We really appreciate you taking the time to leave this review.

We pride ourselves on offering a high level of service throughout the order process. From having a range of quality and affordable goods to having them delivered in a prompt and safe manner.

Thank you for our 5-star rating. We look forward to having you shop with us again in the future.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年10月6日

Hi Nick,

Thank you for taking the time to leave this review.

Unfortunately, we cannot authorise someone else collecting goods from our trade counter other than the card holder. This is for your own protection as well as our own against potential fraud. We would be going against our own policy by doing so, and we do apologise if this caused any inconvenience for you but our policies are set in place to abide by.

Despite the above, I am glad to hear that you still rate this as a fairly positive experience. We hope you consider us for your future purchases.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年10月5日

Hi Ronald,

Thank you for taking the time to leave this review.

We pride ourselves on offering a high level of service throughout the order process. From having a range of quality and affordable goods to having them delivered in a prompt and safe manner. Thank you for your kind words to our driver, he will be thrilled to hear of your high praise. It is feedback like yours that provide our teams with the motivation to provide and maintain a high level of service.

Thank you for our 5-star rating. We look forward to having you shop with us again in the future.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年9月29日

Good morning,

Thank you for taking the time to leave us a review.

I regret to hear there was an issue with your delivery, meaning the time scale you opted for was not adhered to. Looking into your order, I can see the items were dispatched using an external courier, to which it was later deemed as lost in transit. We have opened an investigation with our courier to look into this further, but I am very pleased to hear you are happy with our efforts to get this rectified for you.

Thank you for our 5-star rating. We hope you consider us for your future purchases.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年9月23日

Hi Mr McAndrew,

Thank you for taking the time to leave this review.

Firstly, I would like to apologise that the delivery time scale you opted for was not adhered to. Our transport team work hard to ensure that all delivery timescales are met and I regret to read that on this occasion our efforts fell below our usual standards and in return caused a late delivery. The original delay was due to one of the items being restocked that week, and secondly it was down to us not covering your area using our own transport meaning we were reliant on our external courier.

We never intend to delay our customers and hope to hold enough stock to fulfill orders as soon as possible and we are so sorry for any inconvenience we caused you. We tried to keep you as updated as we possibly could, and we do hope you appreciate this but fully understand that we have fallen below our usual standard of service.

Thank you for our 4-star rating. We hope you consider is for your future purchases.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年9月23日

Hi Shelley,

We really appreciate you taking the time to leave this review.

We are delighted to hear you had such a positive experience shopping with us during your recent order. We work hard to ensure we offer a high level of service throughout the order process, therefore it is rewarding to hear that our efforts are appreciated.

Thank you for our 5-star rating. We look forward to having you shop with us again in the future.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年9月24日

Hi Alex,

I regret to hear you haven't had a positive experience shopping with us.

Firstly, I would like to apologise that the delivery time scale you opted for was not adhered to. Looking into your order, I can see the items were dispatched using an external courier therefore I can only apologise that the delivery timescale was not met. We have opened an investigation with our courier to see what went wrong and we are currently reviewing our delivery options to ensure this does not happen again. However, we have since received confirmation that the delivery has taken place and is now complete.

We aim to exceed our customers expectations and we understand that we have fallen below your expected standard on this occasion and for this we sincerely apologise. We will use this as a turning point to reflect on and improve our service, as this is most certainly not the level of service we want our customers to receive.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年9月23日

Good afternoon,

Thank you for taking the time to leave this review.

We apologise for the delay with your delivery. Unfortunately, we were awaiting stock from our supplier which did push back the delivery but we tried to keep you as informed as we could regarding this.

Despite the above, i'm thrilled to hear you are happy with the service provided. We pride ourselves on having an extensive range of quality and affordable goods, from bathroom necessities such as showering enclosures and sanitary ware to a large supply of plumbing and heating parts. Therefore, we are delighted to hear that you chose to shop with us.

Thank you for our 5-star rating. We look forward to having you shop with us again in the future.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年9月23日

Hi Adrian,

We really appreciate you taking the time to leave this review.

We are delighted to hear you had such a positive experience shopping with us during your recent order. We work hard to ensure we offer a high level of service throughout the order process, therefore it is rewarding to hear that our efforts are appreciated.

Thank you for our 5-star rating. We look forward to having you shop with us again in the future.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年9月23日

Good afternoon,

Thank you for taking the time to leave this review.

Firstly, I would like to apologise for the number of errors that have occurred regarding the delivery of your order. Our delivery schedules are officially booked in the afternoon prior to delivery, therefore timescales provided before this are subject to change. On rare occasions there may be a drop that is outside of our delivery timescales, however the customer should always be called to ensure this is a suitable time for them. I sincerely apologise if you were not given this call and only notified via the system notifications. This is a lack of service on our part and is simply inexcusable.

In regards to the actual delivery itself, i'm disappointed to hear that the driver wasn't equipped with a trolley to help offload this from the van, as this is one of our most standard procedures and all drivers should have the sufficient equipment for a smooth delivery. I have forwarded this to our transport manager to ensure this does not happen again in the future.

We aim to exceed our customers expectations and we understand that we have fallen below the expected standard on this occasion and for this we sincerely apologise. We will use this as a turning point to reflect on and improve our service.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年9月23日

Good afternoon,

I regret to read that you are not fully satisfied with the level of service we provided during your recent order with us.

Firstly, I would just like to apologise that the item was out of stock at point of order. We try and stock as many products as possible to fulfill orders, but due to an increased demand on certain products unfortunately our stock levels have fallen lower than what we aim to keep in stock at all times.

From looking into this, I can see that unfortunately there was a delay on delivery of the item into us. However, I can see that your delivery has now been complete well ahead of schedule. But we do of course sincerely apologise for the delay and that it has taken us three weeks to get the order to you. It is never our intention to delay our customers and we try to stock as many products as possible for us to fulfill orders but we just do not have the capacity i'm afraid.

We aim to exceed our customers expectations and we understand that we have fallen below the expected standard on this occasion and for this we sincerely apologise. We will use this as a turning point to reflect on and improve our service.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年9月23日

Hi Alun,

Thank you for taking the time to leave this review.

We pride ourselves on having an extensive range of quality and affordable goods, from bathroom necessities such as showering enclosures and sanitary ware to a large supply of plumbing and heating parts. Therefore, we are delighted to hear that you chose to shop with us because of our competitive online prices.

We are delighted to hear you had such a positive experience shopping with us during your recent order. We work hard to ensure we offer a high level of service throughout the order process, therefore it is rewarding to hear that our efforts are appreciated.

Thank you for your kind words to my colleague, Abbie,and our driver, Ian. They will be thrilled to hear of your high praise. It is feedback like yours that provide our teams with the motivation to provide and maintain a high level of service.

Thank you for our wonderful 5-star rating, We hope your experience shopping with us is enough for you to purchase from us again in the future.

Kind regards, Emma