Low Cost Plumbing Supplies レビュー 

Low Cost Plumbing Supplies からの回答

2021年1月19日

Hi Dawn,

We really appreciate you taking the time to leave this review.

We are delighted to hear you had such a brilliant experience shopping with us. We pride ourselves on offering a range of quality and good value products, to having them delivery to you promptly and safely using our own fleet of transport. Therefore, it's rewarding to hear our efforts are appreciated.

Thank you for our excellent 5-star rating. Your recommendation for our company is greatly received and we look forward to your future purchases shopping with us.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2021年1月18日

Hi Samantha,

Thanks for taking the time to leave us a review.

I'm very pleased to hear you had a great experience shopping with us. We aim to provide as much communication as possible for our customers, whether this is product availability or delivery updates therefore it's brilliant to hear our efforts are appreciated.

Thank you for our 5-star rating. We hope you consider shopping with us again in the future.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2021年1月8日

Hi John,

Thank you for taking the time to leave us a review.

I'm delighted to hear you had such a great experience shopping with us. We pride ourselves on providing a high level of service throughout the order process, whether this is offering product knowledge or assisting pre and post purchase so it's great to hear you agree with this.

Thank you for your kind words to my colleague, Abbie. I will be sure to pass on her wonderful feedback. She will be thrilled with your high praise as this will provide motivation to maintain her brilliant level of service.

Thank you for our 5-star rating. We hope you consider us for your future purchases.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年12月21日

Hi Kathryn,

We really appreciate you taking the time to leave this review.

We are thrilled to hear you are happy with the service provided and the quality of the product. We pride ourselves on offering a large range of quality and affordable goods and it's brilliant to hear you too agree with this.

Thank you for our 5-star rating. We hope this experience is enough to have you shop with us again in the future.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年12月21日

Hi Laura,

Thank you for taking the time to leave this review.

We believe communication is key, therefore we provide as many update as possible in regards to delivery including dispatch confirmations and small times slots. Therefore, it is rewarding to hear our efforts are appreciated.

Thank you for our perfect 5-star rating. We hope you consider us for your future purchases.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年12月22日

Hi Mark,

We really appreciate you taking the time to leave this review.

We are thrilled to hear you are happy with the service provided and the quality of the product. We pride ourselves on offering a large range of quality and affordable goods and getting them delivered to you in a prompt and safe manner, therefore it's brilliant to hear you too agree with this.

Thank you for our 5-star rating. We hope you consider us for your future purchases.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年12月22日

Hi Liam,

Thank you for taking the time to leave this review.

We aim to offer a professional service throughout our business, particularly within our areas of customer service. I believe we offer a polite and respectful tone when speaking to all of our customers, whether this is to help with an order issue or assist customers in completing their purchase. Therefore, I am disappointed to hear you deem your service to be below our usual standard and have not exceeded your expectations as we would have hoped.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年12月22日

Hi Daniel,

Thank you for taking the time to leave this review. I'm sorry to hear you haven't had a positive experience shopping with us. We welcome all feedback as this allows us to highlight areas in our service that need considerable improvement.

I apologise that part of the order was out of stock at the point of order. Unfortunately, our website is not stock controlled but this is a part of our service we are working on to improve. We like to hold as much stock as possible of our best selling products so we can fulfil orders, however the items ordered were not stocked items. Due to an increased demand in recent weeks of this particular product, our supplier too fell below their usual stock levels and for this I can only apologise.

Under normal circumstances, the lead time advertised online would have easily been fulfilled however due to shipping restrictions, many of our suppliers and ourselves included have experienced delays. I cannot apologise enough that when contacting us we were unable to give you a more confirmed date, however without the goods being in stock it was difficult for us to do so.

We have fallen below our usual standard of service and this simply is not good enough. We can only hope you provide us with an opportunity in the future for us to exceed your expectations.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年12月22日

Hi Chris,

We really appreciate you taking the time to leave this review.

We pride ourselves on offering a high level of service throughout the order process, from having a range of quality and affordable goods to having them delivered in a prompt and safe manner. Therefore, it's brilliant to hear that our efforts are appreciated.

Thank you for our 5-star rating. We look forward to your future purchases and your recommendation for our company is greatly received.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年12月22日

Good morning,

Thank you for taking the time to leave this review.

We are thrilled to hear you are happy with the service provided and the quality of the product. We pride ourselves on offering a large range of quality and affordable goods and it's brilliant to hear you too agree with this. We have a friendly team of sales advisors who are on hand 6 days a week to help customers pre or post purchase, whether this is to offer advice or help with order queries. Therefore, it is rewarding to hear our efforts are appreciated.

Thank you for our 5-star rating. We look forward to your next purchase.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年12月22日

Hi Sandra,

We really appreciate you taking the time to leave this review.

We believe communication is key, therefore we provide as many update as possible in regards to delivery including order updates, dispatch confirmations and small times slots. Therefore, it is rewarding to hear our efforts are appreciated.

Thank you for our 5-star rating. We look forward to having you shop with us again in the future.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年12月22日

Hi Tom,

Thank you for taking the time to leave this review. I'm sorry to hear you haven't had a positive experience shopping with us. We welcome all feedback as this allows us to highlight areas in our service that need considerable improvement.

Firstly, I would like to apologise for a lack of communication in regards to your order. We should never leave it to our customers to chase their delivery date. In truth, at the point of process an email should have been sent to you to advise when the delivery was due and by who. From looking into this, I can see this basic level of communication was not actioned which in turn caused confusion, upset and frustration. I cannot apologise enough for this.

Unfortunately, as we reliant on the supplier delivering your order any dates received were only estimated and we could never guarantee them. We understand this causes a lot of inconvenience if tradesmen are booked in, which is why we advise not to book in the installer until all goods have been received and are deemed to be fit for purpose. Nevertheless, we should have kept you informed of any restocking dates or delays with your order and on this part we have severely let ourselves down.

We have fallen below our usual standard of service and this simply is not good enough. We can only hope you provide us with an opportunity in the future for us to exceed your expectations.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2020年12月22日

Hi Mr Smith,

We really appreciate you taking the time to leave this review.

We're delighted to hear you had a positive experience shopping with us and any queries you had were dealt with promptly and efficiently. Thank you for your kind words to, Abbie. I have passed on your comments and she is thrilled with the praise. It is feedback like yours that give our team the motivation to continue providing a fantastic level of service.

Thank you for our excellent 5-star rating. We hope you continue to shop with us in the future.

Kind regards, Emma