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企業情報
当該企業による記述
The ultimate one-stop service from custom printing cards & games to order fulfilment worldwide. 100% produced in Italy at extremely competitive prices with superb customer service. 15 business days as standard turnaround time with multiple shipping options from Italy. Please Visit www.ludocards.com for detailed information.
連絡先
Very disappointed and feeling ripped off
Everything was wrong with this order. I had an oracle deck made. The box was not made of cardboard, but of flimsy paper and it arrived ripped. A Mcdonalds happy meal box is better quality than the material they used for the oracle card box. The printing of the designs on the cards was crooked and offset and were very small, with a huge white space around the design. The card quality was flimsy and as soon as I tried handling the cards, it creased and bent. The customer service, at the beginning, was ok - but after I shared my unsatisfactory experience and my disappointment in the product, they didn't offer any kind of refund, only a reprint, however, they haven't replied to my request if they will pay for shipping. I spent over 200 euro for one deck and it was of poor quality. I had other decks published with other companies and didn't have these issues, especially not at this price. This is way, way too much money to spend for the poor quality and service I received. This product was not worth more than 20 euro. Plus, I waited over 6 weeks for the deck to arrive and I am in the same country as them!! It's completely unacceptable how they handle their customers and customer satisfaction. I would not recommend them.
2024年10月31日
自発的なレビュー
Ecliptio - Ludocards.com からの回答
Dear Stacie,
We appreciate your feedback and would like to address the concerns you've raised about your order:
Regarding the artwork and design: you commissioned us the artwork and we sent you the final draft, which you approved in written form. The layout showing the white space around the designs was visible in these approved files. Had there been any concerns about the design layout, we could have adjusted it prior to production upon your request.
About the materials used: The cards are printed on our premium 400gsm FSC-certified recycled paper, which is our highest grade material for card production
The box is made with 300gsm paper, which is our standard packaging solution for foldable casket boxes
All materials used match our advertised specifications that were available at the time of purchase
Regarding shipping and handling: The products left our facility in pristine condition, properly protected with pluriball and packaged in a shipping box.
For the only sake of your satisfaction, we have offered a solution in the form of a reprint with any design adjustments you'd like to make, using our standard high-quality materials that have satisfied many customers worldwide.
We understand your disappointment and always aim to meet our customers' expectations. While we cannot offer a refund as the products were produced according to approved specifications, our offer for a reprint with revised artwork remains open.
I wish I had read reviews before…
I wish I had read reviews before placing an order. Extremely incompetent in printing and communication. Also, there is no chance of getting money back. It's not a way to run a company.
2023年10月4日
自発的なレビュー
Ecliptio - Ludocards.com からの回答
Hi Klant,
Sorry for our late reply as we just came across your review on Trustpilot 2 days ago. We really appreciate you have taken the time to review Ludocards because this helps us to improve our service so we can do better for our customers.
We are shocked to read your review as we excel in quality printing and customer service. We have looked into the orders placed in September/October 2023 but unfortunately couldn't find the name of "Klant".
If you have printed with us, could you please kindly let us know your user name and order number so we can investigate through our communication history and get back to you? Many thanks!
The Ludocards Team
www.ludocards.com
Custom Cards & Games 100% Produced in Italy at Competitive Prices with Superb Services
Poor printed quality of artwork
This is a printing company that prints all sorts of cardboard/card, and card games-related material. They have lots of options, and they're willing to help you in the process. That is why this review is not 1 star only.
However, this company doesn't even follow its own policies. I ordered a print for a deck of cards, that will be part of a crowdfunding campaign.
I spent months creating the artwork, through very hard labor, and countless hours, and I prepared a very high-res file to ensure the printing quality would be flawless. As you can imagine, a file with 80 different artworks, and a repetition of the backs of the cards, which makes the total file a PDF with 160 pages, it nears almost 75% of 1GB.
However, that file was never used in the upload process. Since there were some issues with one of the printing processes for the backs of the cards, I had to modify some files, and Ludocards was kind enough to help during that processed, and even offered an upgrade - that was good support on that front.
Nevertheless, to my surprise, I'm then sent the printed product and the artwork is blurry. And, after some investigation, I find out that my high-res PDF file is gone, and they changed to an overly compressed PDF file of 20MB.
A PDF with only artwork, and high-res artwork at that, for a total of 20MB. Inspecting that overly compressed file shows a lot of image artifacts, and loss of detail and quality - and this is what they used for printing!
In their website, this is stated:
"How can I prepare my files correctly for printing?
Please refer to the "Ludocards Instructions on File Preparations" HERE. All files provided are printed "as they are" without any modifications by us therefore it is your responsiblity to provide your files according to our requirements."
But that's not the case!
They:
* Compressed my original artwork without my consent, and without warning, and I have proof of all the interactions with them (written and printed).
* They didn't print my original file, and instead printed a low-res version of my artwork, with extreme image compression and artifacts all over the images.
* They refuse to fix the issue and state that it "makes no difference" in printing my ~700 MB file versus a 20 MB compressed file (of course it does make a difference, this is simply not true).
As such, I do not recommend this service. Sadly, they don't care about the customers, and are combative when they're not right.
I paid 160€ for a single deck of cards, and I can't even have my own version of my high quality artwork printed; because they want to print a version they modified on their end.
It's just unacceptable.
2023年6月10日
自発的なレビュー
Ecliptio - Ludocards.com からの回答
Hi Ricardo,
Sorry we came across your Trustpilot review just 2 days ago that was published on the 12th of June, 2023. We really appreciate you have taken the time to review Ludocards because this helps us to improve our service so we can do better for our customers.
Indeed there have been some issues printing your cards because of the files you provided but eventually all the problems have been solved and we were very happy to know from your last message dated to the 9th of July 2023 that:
"Hi, I have the cards, and they are much better now, the text is crisp and so is the detail on the images. Everyone I've shown the cards to also notices the difference. Thanks!
It's perfect this way, so please keep that final file you used now on your end (I'll also keep a copy of it) so that I can order them all from you when I return in the future with the box and maybe the book!
Thanks!
Ricardo"
Therefore we have contacted you immediately on the 5th of May 2024 as per the following message and we have been look forward to hearing from you:
"Hello Ricardo,
We hope this message finds you well.
We happened to come across your review posted on the 12th of June 2023 on Trustpilot:
https://www.trustpilot.com/reviews/648713243737439b65b83d15
Indeed we have encountered a few difficulties for your order but fortunately we have resolved the issue with best efforts. And we are very glad to know from you on the 9th of July 2023 that
"I have the cards, and they are much better now, the text is crisp and so is the detail on the images. Everyone I've shown the cards to also notices the difference. Thanks It's perfect this way, so please keep that final file you used now on your end (I'll also keep a copy of it) so that I can order them all from you when I return in the future with the box and maybe the book! Thanks!
Ricardo"
Given your review on Trustpilot was posted before the happy ending, we would appreciate very much if you could kindly change or update your review about us. That would give a true picture to the viewers from your fair point of view.
Many thanks and we look forward to hearing from you!
Keep up the good work and we wish to work with you in the near future.
Kind regards,
Ludocards Team"
We eagerly look forward to hearing from you at your earliest convenience for an updated review about our service. This would give all the viewers a true picture from your fair opinion. Thank you very much!
The Ludocards Team
www.ludocards.com
Custom Cards & Games 100% Produced in Italy at Competitive Prices with Superb Services
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