Lui Foods Ltd ロゎ
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Lui Foods Ltd レビュヌ 

60
•
TrustScore 5段階評䟡の3

3.2

海産物卞売業者
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5぀星のうち1の評䟡

If I could give 0 stars I would - still awaiting delivery of goods although ordered over 1 week prior to date of delivery required - the firm have made the excuse they are busy & cannot rely on courie... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I place an order for conger eel and d other types fish,prices and quantities were agreed on the phone,assured of the quality and freshness and even got advice about sea food quality.order was to arr... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Nice environment and clean wet fish shop. Very impressed with fish quality and outstanding service. Staff is very friendly and very helpful, gave me different options. Well recommend in my option. I... もっず芋る

䌁業が回答したした

䌁業情報

  1. 海産物卞売業者
  2. 氎産加工
  3. 魚屋
  4. オンラむン食品泚文サヌビス

圓該䌁業による蚘述

Seafood Supplier - We supply for restaurants, supermarkets, pub, caterings, food businesses, public customers by online fish store and from our fishmonger store in Hornchurch RM12 4RH. We supply nationwide in UK by our online fish store and as well by orders over the phone. We supplier over 200 products and if you can't find your favorite product, please contact us on our helpline or via WhatsApp on +447864975251. We will be happy to assist you doesn't matter how small or big customer you may be. We are passionate of fish and we help hundreds of customers ever year. From very basic instructions to how to cook fish and beyond by serving great restaurants in London and surrounding area. Also deliver at your door nationwide using our courier partners like DHL and DPD.

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3.2

たあたあ

TrustScore 5段階評䟡の3

60件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞1カ月以䞊経っおから回答

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3.2

すべおのレビュヌ

(60)

過去12か月のレビュヌ数: 6件

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5぀星のうち1の評䟡

The fish I've bought never been


The fish I've bought never been delivered. The seller do not respond to my emails. Stay away from this seller. Not recommended business.

2026幎5月26日
Lui Foods Ltd ロゎ

Lui Foods Ltd からの回答

Dear Tomasz, We sent your products and you told courier to leave with your neighbour, but your neighbour rejected and returned to us. After investigated we realised was your fault. however, as good practice we refunded all your money paid even we make loss. We have all evidence to proof this issue cause by client. It's very dishonest give a review after get your refund and lying to others. If you try order again we will automatedly reject and issue refund again as we are not interested deal with trouble makers.
as evidence we attached courier details: DPD Local tracking: 15976914203646K .
If any one has any doubt about please check details on tracking.
My sincerely, Lui foods Team
My sincerely. Lui foods Team

5぀星のうち4の評䟡

Quality was not as good as I expected

Quality was not as good as I expected
Delivery excellent

2026幎3月30日
Lui Foods Ltd ロゎ

Lui Foods Ltd からの回答

Hi Michael,
We sorry not achieve your expectations. We are happy to hear your thoughts and understand what could we improve for next time.
Our sincerely, Lui Foods Team

5぀星のうち1の評䟡

Ordered a week ago and still not


Ordered a week ago and still not received order or had any update.

2026幎2月28日
Lui Foods Ltd ロゎ

Lui Foods Ltd からの回答

Dear Sarah, we deal with very fresh products and if fish is not available or poor quality. we just simple dont send as there is no point to send old fish to clients. However, we spoken about it and laterly we sent your order as fulfilment of our trust to clients. as evidence we attached courier details: DPD Local tracking: 15976904564133L.
If any one has any doubt about please check details on tracking.
My sincerely, Lui foods Team

5぀星のうち2の評䟡

Waited too long no answer to emails

2026幎1月15日
Lui Foods Ltd ロゎ

Lui Foods Ltd からの回答

Dear Geoffrey,
We have a dedicate customer support line open Monday to Saturday 6am to 6pm. Proof of delivered attached as reference :
DPD Local tracking: 159767074132583
If any one has any doubt about please check details on tracking.
My sincerely, Lui foods Team

5぀星のうち1の評䟡

I have not received my order

I have not received my order so why do send me an email to rate you? I could not rate you, total logic. You are being a child not me. I shall wait for my refund . These are the responses I am getting because I never received my order: “Why do you behave like a child?
Give me a 1 star score just because you can wait?
What nasty child you are.
Don't even try buy from us as we are not interested to do business with you”. This is bullying in my eyes. .

2025幎11月25日
Lui Foods Ltd ロゎ

Lui Foods Ltd からの回答

Dear Madam
As I told to the customer as UK Exit Brexit and some product from Europe takes more time to arrive than usual due of paperwork and transportation. Customer was not willing to wait and refund was issue immediately.
Some people still behave like a child and need to give poor star because we was not able to send quickly.

5぀星のうち1の評䟡

The website does not work

The website does not work. It took my order and money, but didn't deliver. Now I am in the long process of getting my money back

2024幎6月2日
Lui Foods Ltd ロゎ

Lui Foods Ltd からの回答

Refund was issue on 03/07/2024 as customer been requested. Unfortunately, we had issue on our website in June of 2024 which was after fix it by our technical team.
We sincerely apologies for any inconvenience may cause

5぀星のうち3の評䟡

Order did not arrive but was reimbursed fully

I ordered a fish for special occasion but fish did not arrive.
Communication with the owner was great and he reimbursed all.

2023幎12月19日
Lui Foods Ltd ロゎ

Lui Foods Ltd からの回答

We use a third party company call DPD Local. DPD Local lost our customer parcel and we reimbursed customer.
We sincerely apologise for the inconvenience.
Lui Foods Team

5぀星のうち5の評䟡

Just excellent

Excellent service from making order to delivery to my door
Very pleasant experience, was using this company for the first time
Fish very good and tasty
Highly recommend to use this company!

2023幎9月13日
自発的なレビュヌ
Lui Foods Ltd ロゎ

Lui Foods Ltd からの回答

Thank you for your review and feedback

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