Luxbags by Jiaxin レビュー 105

Excellent I love my bag insert

I purchased a Bottega Veneta Large Hop in Fondant from Luxbags after the listing described it as “Never worn,” with no defects disclosed. Shipping was prompt, and I received the bag quickly after ordering. Unfortunately, upon inspection, I noticed several obvious issues within minutes, including small cuts in the leather on the handle and corner, a white stain, and fraying threads. Given the condition, these defects should have been identified and disclosed prior to sale.

When I contacted Jiaxin with photos and details, I was told the issues were likely normal Bottega Veneta quality variations and that they had not noticed them. I found this difficult to believe, as the flaws were immediately visible. The initial resolution offered was only $50 compensation on a $4,200 bag, which was unreasonable considering the undisclosed damage. I requested a full refund, as I would not have purchased the bag had the condition been accurately represented.

Although there was eventually agreement to accept a return, communication became inconsistent. After I promptly shipped the bag back using the provided label and confirmed delivery, my follow-up emails requesting confirmation and a refund went unanswered. Despite prior written agreement to refund the purchase, no refund was issued from her end and to this day, I still haven't received any additional communication from her end, which is an extremely poor display of customer service. Thankfully, I paid by credit card and was able to recover my money through a chargeback process.

Overall, this was a very disappointing experience, notwithstanding the fact that this was supposed to be my first luxury bag purchase! Accurate condition reporting and reliable customer service are essential when selling luxury handbags, especially at this price point and on the secondhand market. Based on my experience, I would strongly encourage buyers to exercise caution and thoroughly protect themselves when purchasing from Luxbags or similar secondhand sellers.

Incredible collection and bag came exactly as described/photographed. Jiaxin was very helpful at finding exactly what I was looking for!

Thank you so much I had a really good experience purchasing from this website definitely it’s not gonna be the last time

Wonderful product that fits perfectly inside my Goyard large totes. Thank you!

I was searching for a rare Chanel tote in a particular color and found a few online. It came across the one I eventually purchased from Luxbags. It was in great condition as described. I had several questions since I was not familiar with the company and did some research, looked at reviews, and contacted them directly with several questions. They were very responsive and customer supportive. I actually went to a third-party authenticator before I purchased, and it was approved as authentic. The person purchasing process was easy and with their return policy, being fairly generous, I felt comfortable in my purchase. The bag is excellent and as advertised on their website. I would highly recommend this company and would purchase from them again.

Jiaxin was so responsive and fantastic to work with. The bag arrived very quickly and is in great condition. Super happy with my purchase and will be buying again.

The girl is very friendly and responds quickly to messages. The shipping was quick and the bag was packed safely. The shop has a nice selection of purses at reasonable prices. Thank you.

Bag was exactly as described. Thank you very much!

Despite being vastly different time zones, response time was incredibly fast. Shipping was really quick as well once shipped and I had no issues with customs. Bag is exactly as described with all original documents and a certificate of authenticity. I’ve been searching for this bag for a while now and I’m so happy I was able to find it! Overall, would definitely recommend Luxbags!

Very responsive and bag is in very awesome condition! Definitely recommend!

I loved buying from Luxbags. My bag came in GREAT condition, like it was brand new! The delivery was also very fast. I will definitely be buying from here again!!!!

Great experience with Luxbags! Jiaxin was quick to respond every step of the way. If I could give 4.5 stars I would. I had a slight issue with shipping but this was nothing Jiaxin had control over being it was in a different location and this was more of a UPS/shipper issue of not having actually picked up the package. It was settled quickly and I received my bag the following week. Given the price and quality/history of the bag, I would hope that it could have been packed a little more neatly and carefully in a larger box as opposed to being smooshed in there, but the bag is collapsable and only had a dust bag so didn’t need a huge box, but something a little roomier would have been appropriate. As I mentioned it was in a different location and this was nothing in Jiaxins control. Have referred several people to the site already and will purchase again

The Tyvek organizer for my Goyard Anjou GM fits perfectly, is well made, and has ample pockets. It gives the bag some shape as well. I feel safe from spills or leaks in the bag. I am also happy to find that it will work in my LV Neverfull GM as well.

Jiaxin was very kind and patient with me while trying to source my bag. She sent me pictures, videos and was upfront about the condition and worked with me on a great price. Be prepared for packaging to be nothing special but Jiaxin does provide a certificate of authenticity with purchase. With the new tariffs in place I did pay import fees when delivering to the US but I will be a returning customer highly recommend for sourcing handbags second hand!

The bag is beautiful and match the pictures, but I was disappointed with the packaging, A such expensive bag could be better packed. It arrived very crinkly, without the original dusting bag, not the opening package experience I was expecting for a Gucci bag.

Prompt delivery, great communication and perfect bag! Loewe Medium Puzzle Bag - has been on my wish list for years but wanted a particular colour! Found on Luxbags and with me within a week!

Bag was in great condition, as advertised.
There was a small delay shipping but Jiaxin was very communitive and helpful.

Very happy with my purchase. Jiaxin was truthful with the condition of the bag, and it came in excellent condition! Delivery was fast. Comes with entrupy cert.

Excellent service, the bag was in perfect condition - and shipping and communication were very prompt. I will definitely shop from here again. Thank you!