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Luxer One レビュヌ 1,852

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TrustScore 5段階評䟡の4.5

4.7

宅配ロッカヌ
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5぀星のうち5の評䟡

My apartment complex has these Luxer One lockers and it’s so nice to know my package won’t be stolen off my doorstep while I’m at work. They’re highly secure, super easy to use (scan QR code) and offe... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

My overall experience was great, the emails with instructions are clear and easy to follow. The product was excellent and something everyone could/would use in their household. I received a message... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I use amazon often and have for at least 5 years . Being a “senior “ the lockers are best for me as I don’t do well searching thru other packages my ratings are usually good Perhaps90% all the time... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

It is so reassuring to receive packages in a locker instead of having to hunt through other packages on the mail room floor, where they are sometimes handled roughly or even opened. The app works well... もっず芋る

䌁業が回答したした

䌁業情報

  1. 宅配ロッカヌ

圓該䌁業による蚘述

Luxer One Package Lockers is the leader in package management & locker solutions for apartments, retailers, offices, universities, and more.

連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

1852件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

LuxerOne presents itself as a secure but it is just an illusion

LuxerOne presents itself as a secure package solution, but my experience has shown otherwise. My package was stolen from the package room before I ever received it, and the response has been vague and frustrating. Although video footage was reviewed and it was confirmed that I was not the person who took the package, LuxerOne has still not clearly stated what information was provided beyond the video or whether any scan/app access data exists that could help identify who entered the room.

What is most concerning is that this system gives residents the impression that packages are protected, when in reality there appears to be little accountability if something is stolen. Access to the room does not feel meaningfully controlled, there is no clear compensation process for stolen packages, and communication has been unclear throughout. Residents should not be left chasing answers after trusting a service that is supposed to add security.

2026幎4月9日
自発的なレビュヌ
Luxer One ロゎ

Luxer One からの回答

Hello Franchesca,

We’re truly sorry for your experience. Having a package stolen, especially when you trusted the system to keep it secure, is incredibly frustrating, and we completely understand your concerns around accountability and communication.

You deserve a delivery experience that feels secure, transparent, and supported every step of the way, and that is the standard we expect to deliver at Luxer One. While our systems include access logs, delivery records, and camera monitoring, we also understand that when something goes wrong, what matters most is clear answers and meaningful follow-up and it sounds like that wasn’t your experience.

To clarify, video footage and access data are reviewed as part of any investigation, but due to privacy policies, details are typically shared directly with property management. That said, you should never feel left in the dark about what steps are being taken or what information is available, and we sincerely apologize if communication fell short.

We’d really like the opportunity to support you further and ensure everything that can be reviewed has been fully investigated. Please reach out to us at support@luxerone.com mention this review, and include your property name and any relevant details. We can work directly with your property team to provide clarity and explore additional steps to improve security and accountability at your location.

Thank you for taking the time to share this, your feedback is important and helps us continue improving.

—The Luxer One Team

5぀星のうち5の評䟡

I am satisfied with Luxer one

I am satisfied with Luxer one. Always very helpful and always gets the work done. Thank you so much Luxer one.

2026幎1月4日
Luxer One ロゎ

Luxer One からの回答

We're happy to hear that you're satisfied with our services. It's great to know that our team has been helpful and efficient for you. Thank you for your positive feedback!

5぀星のうち5の評䟡

Convenient and safety

Packages are not stolen. A message is sent to me when delivery is done. But, if only Amazon drivers will follow my instructions and deliver to the lockers.

2025幎11月19日
Luxer One ロゎ

Luxer One からの回答

We're glad to hear that your packages are not stolen and that you receive delivery notifications. We appreciate your feedback, we are always working with carriers to encourage further compliance with the system.

5぀星のうち5の評䟡

Great delivery service

So easy to have your packages delivered carefully and safe with easy pick up. Thank you!

2026幎3月26日
Luxer One ロゎ

Luxer One からの回答

We're happy to hear that you had a positive experience with our services. It's great to know that you found our package delivery and pickup process easy and safe. Thank you!

5぀星のうち5の評䟡

As usual I had a rare problem which was


As usual I had a rare problem which was addressed promptly. Like within the hour. The office staff and service folks are friendly and a pleasure to deal with.

2026幎3月18日
Luxer One ロゎ

Luxer One からの回答

We're happy to hear that your issue was addressed so quickly! We appreciate your kind words regarding our team and their service. Thank you for the positive feedback!

5぀星のうち5の評䟡

I use amazon often and have for at


I use amazon often and have for at least 5 years . Being a “senior “ the lockers are best for me as I don’t do well searching thru other packages my ratings are usually good Perhaps90% all the time . This method of shopping is a blessing to many of us and I am grateful. thank you Amazon Thank you Luxer

2025幎12月18日
Luxer One ロゎ

Luxer One からの回答

We're happy to hear that our services, especially the lockers, make shopping easier for you. We appreciate your long-term support and are grateful for your positive feedback. Thank you for sharing your experience!

5぀星のうち5の評䟡

So wonderful to have this at my


So wonderful to have this at my complex. I feel very safe having packages delivered here.

2026幎4月7日
Luxer One ロゎ

Luxer One からの回答

We're happy to hear that our services provide you with a sense of security and convenience when receiving your deliveries at your complex. Thank you for your feedback!

5぀星のうち5の評䟡

So far

So far, I have no complaints!!
Usually, I am able to pick up my package immediately after I am notified. Thank you.

2025幎11月12日
Luxer One ロゎ

Luxer One からの回答

We're happy to hear that you've had a smooth experience and appreciate the quick notifications. Thank you for your positive feedback; we value it greatly!

5぀星のうち5の評䟡

My overall experience was great

My overall experience was great, the emails with instructions are clear and easy to follow. The product was excellent and something everyone could/would use in their household.

I received a message to take ALL of the remaining samples as a thank you but was unable to send a picture in return. If there’s another way I could add that, please let me know!

2025幎11月12日
Luxer One ロゎ

Luxer One からの回答

We're glad you enjoyed your experience and found the instructions clear. Thank you for the positive feedback on the product! Regarding the photo, if the email is not working for any reason you can always send your images and feedback to us over any social media platform as well! Thank you again for the thoughtful review!

5぀星のうち2の評䟡

Tuve 3 notificaciones de paquetes y


Tuve 3 notificaciones de paquetes y solo recibí uno

2025幎11月14日
Luxer One ロゎ

Luxer One からの回答

Hola,

Lamentamos mucho la confusión, entendemos lo frustrante que es recibir notificaciones de varios paquetes y no encontrarlos todos.

Mereces una experiencia clara y confiable, y ese es el estándar que buscamos ofrecer en Luxer One. Esto puede ocurrir cuando un paquete no fue escaneado correctamente por el transportista o fue colocado en una ubicación incorrecta dentro del sistema.

Nos gustaría ayudarte a revisar lo ocurrido. Por favor escríbenos a support@luxerone.com, menciona esta reseña y comparte el nombre de tu propiedad y cualquier detalle adicional para que podamos investigar y ayudarte a localizar tus paquetes.

Estamos aquí para ayudarte.

—El equipo de Luxer One

5぀星のうち5の評䟡

Luxor lockers

This secures your packages where they’re not out in the public and allows you to pick them up in your time frame.

2026幎3月23日
Luxer One ロゎ

Luxer One からの回答

We're happy to hear that our service gives you peace of mind knowing your packages are secure and accessible when you're ready to get them. Thanks for your feedback!

5぀星のうち5の評䟡

Very simple to retrieve the package

Very simple to retrieve the package. Was very quick about sending me an email about my package arriving.

2025幎11月11日
Luxer One ロゎ

Luxer One からの回答

We're happy to hear that retrieving your package was simple. Thank you for your positive feedback and for letting us know you received timely notifications!

5぀星のうち5の評䟡

This service is so easy

This service is so easy. It’s quick but still secure.

2025幎12月29日
Luxer One ロゎ

Luxer One からの回答

We're happy to hear that you find our service easy, quick, and secure! Thank you for your positive feedback; we appreciate it very much.

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