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Luxury Auto House レビュヌ 43

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TrustScore 5段階評䟡の4.5

4.4

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5぀星のうち5の評䟡

Just recently fitted these caliper covers,and they look good , fitting was no problem it's has simple as they say it is. Just make sure you have enough clearance. Communication was good they double c... もっず芋る

5぀星のうち5の評䟡

I've been looking for metal brake caliper covers for ages and saw luxury auto house in Google search. Sent them pictures of calipers and car model, 3 weeks later they arrived. Fantastic fit and fantas... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Very poor customer service! Ordered items that were meant to be custom made for my car, I provided various details regarding make, model, year and even photos. The wrong items had been sen... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Needed a front & rear dashcam fitted to vehicle, and found Luxury Auto House on the internet. Contacted via email to discuss options of dashcam with a waterproof rear facing camera, and was able to... もっず芋る

䌁業情報

  1. チュヌンアップ

圓該䌁業による蚘述

At Luxury Auto House we strive to provide a world class vehicle customization service and introduce only the best quality, most innovative automotive products on the market. We often look past just the brand name and put new products to the test our-self, compare them to any competitors as well as submit them for professional quality and performance checks. Innovation , teamwork & creativity is the key to our success. We have our own in house automotive interior trim department who specialize in anything from day to day leather and fabric repairs which has gained us incredible reviews all the way to full custom re-trims. Starlight headliners, Custom Seat belts, Electrostatic Flocking,Light up seats just to name a few of our popular interior services.

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4.4

優良

TrustScore 5段階評䟡の4.5

43件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

Quality Dashcam installation...

Needed a front & rear dashcam fitted to vehicle, and found Luxury Auto House on the internet. Contacted via email to discuss options of dashcam with a waterproof rear facing camera, and was able to order the unit online via their website. Ricky, got me booked in, and the install was done on time and really well by his team. Collected vehicle the same day, and Ricky gave a demo of the unit, and ensured it was all connected to my phone before I left.

Really please with the result. The camera is a very discreet unit front and rear, well installed, and works a treat, with the defrost function on the windscreen working from the outset. Very professional set up, really friendly team, and looking at the workshop with everything they offer, they can really offer a lot more than I needed....

2026幎2月27日
5぀星のうち1の評䟡

Nightmare company to deal with

Nightmare company to deal with ! Selling items they do not have ,, paid them £207 and never recieved a thing ,, after a ton of emails i eventually got a refund. Be warned.

2025幎10月7日
自発的なレビュヌ
Luxury Auto House ロゎ

Luxury Auto House からの回答

Hi Richard,

I’m sorry you feel this way, though I do want to clarify a couple of points for fairness. As soon as we were made aware of the stock delay, I reached out straight away via phone call to explain the situation and kept in touch via email throughout. Options were offered — either to wait for the updated model or to receive a refund — and once you requested the refund, this was processed immediately (with standard banking times applying).

As a small business, we do our very best to keep customers informed and resolve any issues quickly, but sometimes unexpected supplier delays are out of our control. I appreciate your frustration around the timing, though given that communication was maintained and the refund was completed, I feel the review doesn’t fully reflect the efforts made on our side to resolve the situation.

That said, we’re always looking to improve and your feedback helps us refine how we handle stock changes and delivery expectations in the future.

I hope you get a chance to reconsider your review to reflect the fairness.

Best regards,

5぀星のうち1の評䟡

Very poor customer service!

Very poor customer service!

Ordered items that were meant to be custom made for my car, I provided various details regarding make, model, year and even photos.

The wrong items had been sent as in they were never meant or made for my car. I raised this to the company and again provided photos of how the items did not fit.

The only advice I had been provided was to force installation via the use of a hammer and some pliers to deform the "custom made items". The items in question were brake caliper covers and not going to withstand the forced approach without braking and perhaps damaging my car.

Additional advice provided was a reminder of no refunds.

My honest advice would be to avoid this company at all costs!

2025幎8月8日
Luxury Auto House ロゎ

Luxury Auto House からの回答

Even from the photos you provided, we can see that these covers would indeed fit your car perfectly.

We’re sorry to read your review, as it does not reflect the full context of our communication with you .

The product supplied was custom-made specifically for your vehicle and colour choice.
Before posting your review, we provided a detailed installation video showing the same calipers as your car and the exact covers you received.

The additional instructions,I recommend using a rubber mallet (not a hammer) and pliers to gently squeeze the connectors — this is simply to help with positioning, as the covers are designed to be a tight fit for security and safety. It would not be enough to deform the covers as they are made from aluminium and stainless steel brackets.

It appears the items were not attempted to be fitted again before concluding they do not fit.

Although the very unfair and misleading review we remain happy to provide fitting guidance to ensure correct installation, if you can send us a video highlighting the issue and if for any reason we can’t provide a solution to make them fit correctly we CAN in this case accept a return but as per our policy, custom-made products are non-returnable.

Our goal is always to ensure customers are satisfied, and we’d encourage you to contact us directly so we can help resolve this .

5぀星のうち5の評䟡

Professional with great service

After many parking accidents with my rental campervan, I asked guys to fit a road angel halo to my rental and it's incredible, much more, than what I expected to get, very happy, just wished I did it much earlier!
Thanks

2025幎6月3日
自発的なレビュヌ
Luxury Auto House ロゎ

Luxury Auto House からの回答

Thank you so much for the great review!

We’re really glad to hear you’re happy with the Road Angel View 2 mirror and that it’s made such a difference for your rental van. It’s always rewarding to know when something exceeds expectations — and we agree, it’s one of those upgrades you wish you did sooner!

Appreciate you choosing us and hope it brings you peace of mind on every trip.

All the best,
Ricky & the team

5぀星のうち1の評䟡

Waited weeks , led down the path & then order cancelled with no reason.

Placed an order for brake covers that were advertised to be available for all vehicles .
I was updated saying item was getting fitment verified and then several weeks later cancelled with no explanation. Communications are really poor as I have tried several ways to contact them but 0 replies.

Thank you , just in response to your reply . I sent a mail to your info box on 30/04/25 enquiring about several sets of brake covers and left a voicemail a few days later when I didn't get a reply . My main point is there was no communication at all until I posted a review. If you need proof of comms that I sent let me know. Thanks

2025幎6月3日
自発的なレビュヌ
Luxury Auto House ロゎ

Luxury Auto House からの回答

Hello Niall,

Thank you for sharing your feedback. I completely understand your frustration regarding the delay and the cancellation of your order. The fitment verification process does take time, especially since these brake covers are custom-made for each vehicle.

Unfortunately, the manufacturer has been experiencing a higher-than-usual demand, which has slowed things down further.

I truly regret that this has been a negative experience for you, especially considering this was your second set purchase with us. I do wish you had shared your thoughts on the previous set, as we’d love to hear what you liked about them.

I also want to apologize if you’ve had difficulty reaching us. I’ve checked our communication channels and couldn’t find any emails or calls from you, which makes it difficult for us to resolve this sooner. However, we’re more than happy to look into the matter further. If you would like, please feel free to reach out directly to our customer service team so we can address your concerns.

Thank you again for your feedback, and we hope to have the opportunity to resolve this review with you in the future.

Best regards

-Ricky

5぀星のうち5の評䟡

Amazing team

Ricky and the team have done an amazing job installing my new sub. From the start when I was getting ideas they have been great with helping me decide the best suited to my budget.

2025幎2月10日
5぀星のうち5の評䟡

Caliper covers

Iv purchased 3 sets of caliper covers from Luxury Auto over the past year.
Good price, Easy to order,very good quality, very easy to fit, and delivery was very quick, packaged very well each caliper has its own little dust bag.

2024幎11月3日
5぀星のうち5の評䟡

Caliper covers.

Just recently fitted these caliper covers,and they look good , fitting was no problem it's has simple as they say it is. Just make sure you have enough clearance.
Communication was good they double checked everything with me before going ahead with production. Thanks.

2024幎5月29日

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