Zero Stars We have now been let down 3 weeks in a row by Made for Trade. They have given us 3 separate delivery dates and failed to deliver on every one. We have builders waiting to fit and complete... ãã£ãšèŠã
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We had a shattered roof lantern a few years after moving into our property. Lucy was incredibly patient at finding the original specification for the glass and was able to replace the glass under good... ãã£ãšèŠã
The service delivered by Korniche / Made For Trade, in particular James M, is very likely the best customer service experience I have ever received. Not only is it a great product but backed by a gre... ãã£ãšèŠã
Fitted our 1st Korniche lantern today 3.5 x 2m Well organised ordering sheet explaining the important measurements. Had questions on the fitting which Lois sorted out straight away, even sending... ãã£ãšèŠã
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Made for Trade are the UKâs largest manufacturer of Aluminium Roof Lanterns and Bi-folding Doors. The home of the Multi-Award- Winning Korniche brand which offers unrivalled quality, engineered products, excellent service all at unbeatable prices. Operating from three purpose-built fabrication units for each product in more than a quarter of a million square feet, employing over 200 hundred highly trained operatives. MFT services the entire UK, safely delivering direct to build and trade sites. Dedicated sales and account staff will assist you and ensure your initial enquiry and estimates are dealt with promptly, here at Made for Trade we understand how important it is to get quotes back to our customers as soon as possible. Targets are to complete within an hour. KWIKQUOTE - Made for Trade offer a rapid quote service on all products. All you need to do is complete the onlineform through our Kwikquote service. The Made for Trade philosophy is simple: We provide the best products with the best service at the best prices. www.madefortrade.co
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Wellington House, Wynyard Avenue, Wynyard., TS22 5TB, Billingham, è±åœ
- 01642610799
- sales@madefortrade.co
- www.madefortrade.co
4.5
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ordered 2 sets of bifold doors and aâŠ
ordered 2 sets of bifold doors and a lantern. All came damaged. 1 set of doors went back to be repaired and came back with the same scratches. they fob you of with spare parts but won't compensate you for paying the fitters to repair MFT faults. Awful aftersales service
2022幎7æ21æ¥
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Made for Trade ããã®åç
Thank you for your review.
We are disappointed that you feel you are being fobbed off and that we are not prepared to give you compensation. Also saddened that you feel the necessity to add a 1 star review.
We do apologies for the issues you experienced with your items, however MFT always endeavour to deliver the product you purchased subject to our terms of business.
To address the issues you have raised an explanation that supports that MFT are not fobbing you off and you have received aftercare service.
Door 1. Small mark only noticeable when sun shone on the doors (as stated by yourself). You were more than happy that MFT agreed to replace a piece of outer frame. This is very easy to unscrew and refit. However this had already been installed, you still accepted the replacement and was happy to change. You later advised this was not used and wanted compensation.
Made for Trade advise to check all items before installation as marks can happen in transportation or during installation and afterward during continue building work. Even though we do not know how the mark happened we were still happy to replace.
Door 2. Minor scratches. This door was brought back to the factory and corrected with brand new components. MFT can assure the minor marks stated on return of the product come after repair, are not the same marks and MFT advised you of this. You did not want MFT to rectify the issue, just asking for compensation and would accept the mark.
Korniche Lantern â Until the request for compensation MFT had not been made aware of any issue with the Korniche Lantern. The pictures sent were of the Screw Cap Cover being bent. This cover needs to be slid into the channel to cover the screw caps. If our product trained Customer Service team had been advised on this, MFT would have been able to offer support on this matter.
Overall MFT have supported your issues, aiming for all our customers to have a perfect product and service.
However you are happy to accept the minor scratches but want compensation for the time taken for your fitters to repair the product. There was no reason for your fitters to repair MFT faults as MFT were happy to rectify any issues.
Made for Trade are a manufacturer and only sell to Trade businesses and our terms are subject to Trade customers.
Made for Trade clearly state and advise not to arrange installation until all items are received and checked.
Made for Trade take pride in our products and customer service. Please be assured that MFT do not fob our customers off, we deal with all our customers in a professional and timely manner. Made for Trade's Customer Service Manager will be more than happy to discuss this response and the points raised; please contact help@madefortrade.co for further assistance
Speedy response
Speedy response, extremely polite and professional.
Got the job sorted
Thank You Laura for your help
2022幎5æ18æ¥
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Made for Trade ããã®åç
Thank you for the wonderful review and for taking the time to share your feedback with Made For Trade. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations. Laura from our Customer Service Team is a valued member of the team and we will be sure to share your comments with her. Thank you.
Korniche roof lantern
Experienced great service during ordering & supply of madefortrade's excellent Korniche roof lantern. Delivery of frame and glass was exactly as advised. Lantern was well wrapped, is well designed and constructed and nicely finished. The frame was easy to install and they have a very simple & effective glazing method. 100% recommended.
2022幎5æ1æ¥
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Made for Trade ããã®åç
Thank you for the wonderful review and for taking the time to share your feedback with Made For Trade. We are extremely proud of our products and we are delighted you found the installation streamline. We look forward to serving you again.
I made a technical enquiry about a roofâŠ
I made a technical enquiry about a roof light and had a response within minutes that perfectly dealt with the issue at hand . Great, friendly service .
MFT are obviously a very well managed business who employ the right people .
Thanks to Laura today .
2022幎3æ28æ¥
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Made for Trade ããã®åç
We are incredibly grateful that you took the time out to leave us this wonderful review. Our company values put customer satisfaction as top priority and we are committed to our customers. Laura is a valued member of the team and we will be sure to share your comments with her!
Roof lantern question
Called MFT regarding a roof lantern installation we had question about. MFT could not have been more helpful and thorough. I got to speak to an expert who gave me great guidance on how to resolve an issue as well as taking the trouble to look at a photo and confirm other things we needed to address. Superb service.
2022幎3æ26æ¥
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Made for Trade ããã®åç
Thank you for the wonderful review and for taking the time to share your feedback with Made For Trade. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations.
Fantastic service as always.
2022幎3æ18æ¥
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Made for Trade ããã®åç
Thank you for the 5-star feedback and sharing your experience. We are extremely proud of our Service. We look forward to serving you again.
Customer services good
Customer services good
Product good
Order process NOT good
Use a NO REPLY email address for order processing which is easily missed and refuse that this is a problem
2022幎3æ16æ¥
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Made for Trade ããã®åç
Thank you for your comments and we are saddened that we do not meet your expectations with the order process, and you feel we are a 1 star overall with Customer Service.
We put âno replyâ on our emails like lots of companies as we have a process to control incoming emails and orders. This is to support our customers and accuracy. We process hundreds of orders a day and have a controlled process to make sure that all communication initially does to one team, and they then distribute to the specific product teams.
If customers accidentally reply to a No-Reply email, they will receive an email advising:
Please note. THIS IS AN UN-MONITORED NO-REPLY EMAIL. Also give you specific emails to resend to.
Again, so sorry that this process is not to your expectations, but we have to implement a structured process for the best of all our customers. Please contact our Customer Service Team if you have any further questions or concerns.
Thatâs how to deal with a problem!
We discovered that we were missing a crucial part that prevented us from installing a Korniche lantern roof.
I spoke to Tracy who efficiently arranged for the component to be delivered the very next day, much to the delight of my customer. She turned a negative into a positive. Excellent service!
Eugene @ Window Fitters Merchant, Swindon.
2022幎3æ12æ¥
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Made for Trade ããã®åç
Thank you for the wonderful review and for taking the time to share your feedback with Made For Trade. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations. We look forward to serving you again.
Would highly recommend Made for TradeâŠ
Would highly recommend Made for Trade (MFT), I have a roof lantern from them, and its absolutely brilliant. Unfortunately my builders didn't install the lantern properly which caused some leaking. However MFT's James McDougall was fantastic in helping me resolve this. He first did a virtual assessment of my lantern to advise me of the errors in installation and then supported me getting this resolved (finding the right person, cross checking the suggested solution etc). James also sent out some parts that the original builders had lost which I was extremely appreciative for. Since them James has also followed up to make sure all is well and his customer service has been excellent end to end. Thank you very much James and MFT.
2022幎2æ15æ¥
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Made for Trade ããã®åç
Thank you for the great review, Customer Service Agent James is a valued member of the team and we will be sure to share your comments with him & the them! Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations.
I found from Laura in customerâŠ
I found from Laura in customer services to be very helpful , always found MFT to provide a good product and service ..DM Window Supplies .
2022幎2æ11æ¥
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Made for Trade ããã®åç
Thank you for the great review, Customer Service agent Laura Is a valued member of the team and we will be sure to share your comments with her and the team! Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations.
Keep up the good work!
We buy from MFT regularly and canât fault the products or the service we receive.
Issues to some degree will always be encountered in any business but MFT are always quick and efficient to deal with any that may arise.
Keep up the good work!
2022幎2æ10æ¥
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Made for Trade ããã®åç
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers.. We are extremely proud of our products and look forward to serving you again.
I spoke to Laura today
I spoke to Laura today. Great customer service. Polite and very efficient.
2022幎2æ9æ¥
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Made for Trade ããã®åç
Thank you for the great review, Laura is a valued member of the team and we will be sure to share your comments with her! . Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations
Korniche roof lantern
We bought 2 Korniche roof lanterns and have just installed the first one. It was just as straightforward as the website video suggested. Excellent quality product. Very well designed and engineered and everything fitted together beautifully. Delivered on time, well packaged and clear instructions. Highly recommended.
Castle Building Services
2022幎2æ5æ¥
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Made for Trade ããã®åç
Thank you for the 5-star feedback and sharing your experience. We are extremely proud of our products and we are delighted you found the installation streamline. We look forward to serving you again.
Korniche Rooflight
Iâve fitted loads of MFT Korniche roof lanterns and recently had a water ingress issue with one. I spoke to James at MFT and they sent technician Ben to rectify the issue. Client happy so all ends well. James and Ben, their attitude was fantastic and so easy to deal with.
2022幎1æ28æ¥
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Made for Trade ããã®åç
Apologies for the late reply. Thank you for the great review, James & Ben are valued member of the team and we will be sure to share your comments with them! Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations.
The best customer service I have everâŠ
The best customer service I have ever received.
Had a lantern made by this firm and it is excellent. Unfortunately the fitters (not linked) had not put the correct parts on and basically taken them.
I contacted Made for trade and they sent so free replacement parts for the next day.
Later a pane of glass was broken. Within 5 minutes of emailing I was given a supplier and full spec name.
Absolutely excellent.
2021幎12æ17æ¥
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Made for Trade ããã®åç
Thank you for the wonderful review and for taking the time to share your feedback with Made For Trade. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations. We look forward to serving you again.
Can't recommend highly enough !!
We placed an order with Made for Trade for four roof lanterns and spoke initially with James McDougall. We live in Guernsey so we gave Made for Trade a few problems with logistics/carriers etc but whatever we put to them each query and obstacle was handled quickly and efficiently. They have been an absolute pleasure to deal with and are always knowledgeable and helpful. The goods arrived when they said they would and the quality is superb. I travelled to the UK recently and visited their showroom and the set up and premises were really impressive and again they took time to show me around and I was more than impressed. The team were all professional, dedicated and I can't say enough about how impressed we are. Thank you again James it has been a pleasure to deal with you and we will be in touch again in the future. Best wishes Gerry and Sheena Grant (Guernsey).
2021幎12æ14æ¥
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Made for Trade ããã®åç
Thank you for the wonderful review and for taking the time to share your feedback with Made For Trade. James is a valued member of the team and we will be sure to share your comments with him and the team! Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations. We look forward to serving you again.
Great Customer Service
Emailed MFT with a query and got a reply within 15 minutes. Excellent customer service best Iâve had for a long long time. Huge thanks to James McDougall who has sorted out my issue within minutes, whereas we are still waiting to hear back from other suppliers.
Well done MFT
2021幎11æ30æ¥
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Made for Trade ããã®åç
Thank you for the great review, James our Customer Service agent is a valued member of the team and we will be sure to share your comments with him and the team!
Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations. We look forward to serving you again.
One of the most fitter-friendly andâŠ
One of the most fitter-friendly and best looking lantern roofs on the market.
2021幎11æ25æ¥
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Made for Trade ããã®åç
Thank you for the 5-stars feedback and sharing your experience. We are extremely proud of our products and we are delighted you found the installation streamline. We look forward to serving you again.
Made for Trade ããã®åç
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. We look forward to serving you again.
We buy bifolds and roof lanterns fromâŠ
We buy bifolds and roof lanterns from Made for Trade, we find the products are excellent and packaged very well. On the rare occasion there is an issue, customer services deal with the issue quickly and smoothly.
We are very happy with the service we get from Made For Trade.
2021幎11æ3æ¥
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Made for Trade ããã®åç
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. We look forward to serving you again.
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