Marcwenn レビュー 

I got my boots in good time and I love them, fantastic quality and design. Very happy!

I ordered a pair of Chelsea boots and a backpack from them two months ago. Two weeks after the products were released, I still haven't received them. I contacted them multiple times but only got a vague answer "I will check on it and get back to you tomorrow." well....It never happened. I had to write few messages to get one similar useless response and still didn't get the tracking numbers. Almost one month later, I finally received ONLY my boots but NOT MY BACKPACK. I checked on their Instagram and saw many people complaining about the same problem. It seems that their comments got deleted. I found that all the positive comments below were posted within one hour...hum...

I was enticed by some Youtubers to purchase a pair of chelsea boots and in particular the boots offered by MarcWenn, after scouring the web on reviews, I stumble upon the reoccurring statements, "Still haven't received my order" etc.. I was undecided wether to take the risk or not. So I emailed MarcWenn too gauge the time a reply took. MarcWenn customer service replied in under an hour. I placed the order the same day conferring with MarcWenn continuously before ordering and also through the delivery process. I received my pair of Chelsea boots in under a week (UK Delivery).

The shoe quality is superior to any shop or high end shoe you will find on the high-street or for price. As the shoes are handmade the quality is telling and some real time and craftsmanship has gone into creating a high quality shoe (Chelsea Boots - Tan Suede).

The customer experience has been more than pleasant.

(Btw, I have no affiliation with MarcWenn, I just see a lot of injustice to his service, through these types of reviews)

Munir.

I ordered my boots back in Christmas and was notified that the boots would take awhile due to the volume of orders. I followed up with Marc Wenn's customer service and they replied back to me within an hour every time. I finally received an email stating that they will definitely get my boots out on a specific day of the week and sure enough I received a tracking number that day and got my boots a day after. I live in NYC, so i was surprised how fast the boots were shipped. The boots definitely took long but they're so worth it. I can't imagine getting a better chelsea boot for it's price.

Excellent – no reservations, I would recommend this company to anyone.

I have purchased the very first time from them without a problem, the second time I decided to purchase another 2 pairs of jeans which took over 3 months this is even selecting their express option after chasing them up numerous times for tracking, so I decided to try again thinking that might of been a one off, but ordered early December and now its almost March and still have not received anything but was promised a tracking number which still has not been received. If this company got their act together they would have a big potential to compete with other brands.

I paid $200 on a pre-order for a pair of chelsea boots. About a week before they were scheduled to ship out, I realized I needed the money for something else, and so emailed them to cancel my order before it shipped. It took 6 emails to get a response, and that was just them asking for my order number, which I then sent a total of four times before another response. Finally, after an all caps email on the day they were supposed to ship was sent, they emailed me saying they cancelled my order. However, no refund was made to my Paypal account despite four more emails pestering them over three days.

This company is a scam. I payed $200 for some pretty sweet boots and ordered them October 3rd. They did not give me any information to track the order. This should have been my first clue. After a few weeks I began to become concerned. I contacted the company several times to ask them the whereabouts of my shoes and I got no response. They dont even have a phone number listed to contact them. Finally after 3 weeks an employee contacted me saying they would be shipped out by the end of October. It never happened. It is December now and I haven't received them and I've asked for a refund but again no one will respond. So fed up with this company.

The wort online merchant I've ever dealt with. It's been two months since my original purchase date and I have requested multiple refund requests. After my fourth request, I received a refund notification, but 3 weeks later, I have yet to receive a refund on my credit card statement. I have now contacted my credit card merchant to dispute the charges.

These guys are pure crooks. Do not buy from them.

Ordered a pair of boots from Marc Wenn October 7th, 2016 - Batch was scheduled to ship October 18th, 2016. Order was paid in full the date I purchased. Was updated with status October 12th saying they were behind in production and would ship out the end of October. The 1st of November, I reached out as I still hadn't received a tracking number for shipment. I received no response, and have reached out a few more times via e-mail, Facebook, and Instagram. No responses.

I'm stuck between a rock and a hard place, as I would love the boots, but I don't want to be out the cash. May have to escalate through my financial institution if I am not updated soon. Unfortunate. I will not be ordering from them in the future.

I have been interested in buying some of their stuff, but as I am a careful person, I sent them an e-mail "sales enquiry" first to confirm a couple of queries I had. No reply. So I wrote again, same thing, they never replied. After that I tried to call their listed number several times and it keeps ringing like it is out of order (after what sounds like a long divert to a US number). Frankly it all sounds very fishy, and I say to myself, if this is what to expect before buying, imagine what it would be like afterwards. That is assuming that they do exist at all

I've purchased two pairs of jeans from Marc Wenn primarily for the styling and the fair price.

Last yr I purchased a pair of biker denim in late July or mid August. They said it would take 3-4 business days to process order, 7-10 business days to ship to Canada. Completely fine with that. It took nearly 10 business days just to process my order. Still fine with that. Two week later I still hadn't received my product and emailed to enquire about it. They said they'll send me a tracking number in the next day. Still didn't get it. I completely forgot about the pants and received them late September. Whatever, still fine. Happy with the product.

Fast forward to this yr end of July/beginning of august, I order another pair of jeans. Also took around 2 weeks to process my order. Whatever, it's fine. I ask for a tracking number. They said they'll provide one next day. Nothing shows up for a week. I ask again, same response. Nothing again for a week I ask again, same response and an apology. Nothing again. I ask when my jeans will arrive since they can track it if I can't. They say they'll arrive in Wednesday or Thursday (2 days later). Nothing shows up at house. I said the product hasn't arrive and am I able to track it. They said they'll send one tomorrow. They say they'll send me a new one (tracking number). A week later and nothing. I ask them again. Nothing. Message again and they ignore it so I send them another email two days later. At this point I just ask for a refund and state that if they lost my order or anything just cancel it and refund me. They apologize and sent me a tracking number that doesn't work and said they'll refund my visa for 50% of my purchase. I said I appreciate it but the link still doesn't work. They said they'll send me another tracking. Once again, NOTHING. I ask again, FINALLY they send me a link and it's still in the UK?! It's been a month and a half and It's still in the UK.... which meant they JUST shipped my package. If they were just honest about forgetting or that they didn't have stock, That's cool... but they didn't.

I get the pants near the end of September and am thoroughly disappointed in their quality. They have gone downhill in the last yr. You would think a growing company would improve on their products, customer service, and overall business in the last yr. It's a shame when they actually sell nice looking articles of clothing.

In the time it took me to receive my jeans from Marc Wenn I made four separate purchases from ASOS, another UK company. I get that they're a lot bigger of a company but c'mon.

Oh, and I also never received my 50% rebate. I also ended up getting another pair of jeans in the mail from them as well and another tracking number when I already received the first pair. I will never purchase anything off this site ever again.