Marine World Aquatics レビュー 

471
TrustScore 5段階評価の4.5

4.4

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Another fantastic delivery, really well packaged, with cardboard and poly box, foil wrap and heat pack! Every fish and invert purchased has settled in and doing great. Were very helpful on the... もっと見る

企業が回答しました

5つ星のうち5の評価

Another 1st class delivery of cleanup crew and frags, I'm never disappointed with marine world aquatics, always well packed and heat pack still warm,all critters in perfect health and condition,I high... もっと見る

企業が回答しました

5つ星のうち5の評価

Online service was easy to use and corals are exactly what I wanted. Service was very quick as I ordered on the Tuesday evening and was delivered to Scotland Thursday afternoon. All packaged very wel... もっと見る

企業が回答しました

5つ星のうち1の評価

Ordered 5 strawberry crabs. 2 came near enough instantly which were packed perfect no issues. Waited about 3 weeks for the other 3 strawberry crabs, these were posted in -3 degree temperature an... もっと見る

企業が回答しました

企業情報

  1. 動物・ペット

さまざまな外部ソースから提供された情報

At Marine World Aquatics we stock range of salt water reef aquarium dry goods fish and corals for all reefers. We are the UK's no 1 leading aquatics retailer.


連絡先

4.4

優良

TrustScore 5段階評価の4.5

471件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 72%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(471)

過去12か月のレビュー数: 88

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Coral order

Quick delivery and very well packaged. Ordered a Plexaurella and received a very large and healthy colony with polyps opening pretty soon after going into tank! Very happy.

2024年6月20日
自発的なレビュー
Marine World Aquatics ロゴ

Marine World Aquatics からの回答

Thanks

5つ星のうち5の評価

I called their shop to see and check if…

I called their shop to see and check if they have it in stock a Peacock mantis shrimp to add to my tank and be a buddy to my Damsel (Marty). After confirming over the phone the mantis is in stock made the payment and next day my mantis (Rudy) was shipped. The way it was carefully packaged blown my mind and honestly I read all the 1 star reviews on here which from my view are a bit stupid to be honest because the way the owner treated me I simply cant belive that. When you buy new stock if it doesnt have its own rank you put it in a nursing tank to make sure he is in the clear of anything and only after you mix it with the croud.
Very soon Rudy the mantis and Marty the damsel will be famous
Thank you for your seervice and lovely mantis shrimp.
Both are happy together

2024年6月15日
自発的なレビュー
Marine World Aquatics ロゴ

Marine World Aquatics からの回答

Thankyou for your review,
But I was unaware it was going in with fish,
I don’t advise on it been in with fish as it will
Eventually eat it,
Please take caution.

5つ星のうち5の評価

Have ordered from multiple suppliers…

Have ordered from multiple suppliers over the years. The only place where the livestock reliably arrives with warm water in good condition. Fair prices, competitive with LFS even after delivery. Happy customer

2024年6月13日
自発的なレビュー
Marine World Aquatics ロゴ

Marine World Aquatics からの回答

Thanks for your Review

5つ星のうち5の評価

Ordered Cowrie snails and Trochus…

Ordered Cowrie snails and Trochus snails. All arrived in good condition, they are both excellent choices for clean up crew. They are all working hard in my tank and helping to keep it clean 👍

2024年6月1日
自発的なレビュー
Marine World Aquatics ロゴ

Marine World Aquatics からの回答

Thanks for your Review

5つ星のうち2の評価

Marine fish

I wanted to purchase a particular marine fish for my tank.
Did my internet search and found marine world showing my item in stock at a reasonable price so placed my order paid the required price. Then found out they don't have the fish in stock and I would likely have to wait up to 30 days for the suppler to see if he could find one as per his terms and conditions I waited around for about 25 days and then asked for a refund which he kindly did. My disappointment was that he is deliberately misleading customer's into thinking he has stock which he obviously hasn't. When asked why. he said he marks all his list as in stock because if he managed it properly he would need a another member of staff to manage the system. Misleading customers and living off their money for a month is poor to say the least. Won't be using marine world ever again.

2024年4月5日
自発的なレビュー
Marine World Aquatics ロゴ

Marine World Aquatics からの回答

We don’t mislead anyone
It clearly states everything on website, common sence states no one can hold that much stock, we have 1000s happy returning customers, yes if we employ someone to up/down load web on daily basis you would not be getting stock at these great prices, yes you asked for refund and this was issued straight away,
Thanks for your review

5つ星のうち1の評価

Not impressed

Not impressed. This company shows goods as ‘In Stock’ even when they are not. I ordered a Black Banded Cat Shark which was clearly shown on website as ‘In stock’. A couple of days later I phoned to enquire when delivery might be? I was told they don’t keep some items in stock and can take up to 30 days for delivery. Admittedly when I said I wanted to cancel the order and get refunded they did it quickly. But the point is why get someone’s hopes up by showing something as in stock when it isn’t?
I have since bought one from another company who have delivered within 24 hours. Clearly Marine World are making enough money not to worry about the finer points of customer service! I expect a similar reply to this as many other complainants have got…never the companies fault.
I will never buy from this company again but what’s the loss of one customer? 🙄

2024年2月28日
自発的なレビュー
Marine World Aquatics ロゴ

Marine World Aquatics からの回答

Thankyou for your fredback

5つ星のうち1の評価

Unbeliveable DO NOT USE

Unebeliveable. In my 20 years ive been in the hobby ive yet to speak to someone as rude and arrogant as these cowboys. I should have read the reviews below. Promised a delivery thursday and I called a day before to confirm. Then tells me can be 30 days for items not in stock. I then said you confirmed they were in stock to which he goes I wont kiss your ar** for an order.

These cowboys dont deserve to be in this hobby. Whilst I am always happy to support all businesses in this hobby but these guys dont deserve a penny of our hard work. If you're looking for a good online retailer use Abyss, or Kraken.

Ive not even started with these cowboys yet. Next facebook and my social media followers.

Just look at the rest of the reviews. Same issue with so many customers and all they do is make excuses. Its like they are never wrong and all these custimers are wrong

2024年2月22日
自発的なレビュー
Marine World Aquatics ロゴ

Marine World Aquatics からの回答

Unbelievable,
Attitude in first degree, constant speaks over you and very demanding,
The website is there to explain this livestock
And can take upto 30 days due to nature,
I sent you email about the second part of order,
Please take time to read it before you speak down to people,
I hope you find supplier who will tolerate your beheivier and attitude unfortunatly marine world aquatics will not.

5つ星のうち1の評価

I was looking for a goldflake angel

I was looking for a goldflake angel. On the website it says in stock. Tried to email them to ask about the fish. Have ranged their store on several occasions but they hang up or do not answer. If you are paying a lot of money for a fish you would like some basic information about it. Very very poor service

2024年2月6日
自発的なレビュー
Marine World Aquatics ロゴ

Marine World Aquatics からの回答

Unfortunatley due short staff, we are not always able to man phones,
And no messages have been left on answer machine.

5つ星のうち1の評価

Dead critters and terrible service

Received some cuc in a box with a heatpack which was cold. The weather was very cold so i was surprised only one heatpack. The shrimp (2 red, 3 cleaner and 4 sexy) were all extremely cold and some already dead. By the evening all were dead. Received partial voucher and so had to buy again. This time ordered yellow frag x 2 and its been over 2 weeks since i had email saying order is being prepped for shipping and now im told no stock. I wont be back. Terrible service.

2024年1月31日
自発的なレビュー
Marine World Aquatics ロゴ

Marine World Aquatics からの回答

Sorry to hear you not happy with delivery service, we pack accordinally subject to weather,
The T&c are very simple and we also add them to top box for your guidance,
If you carnt follow simple instructions we are unable to validate your claim,
This is to protect both parties,
As for 2 week if yet again read T&c it clearly tells you due to nature of items they can take upto 30 days this why we send live list out on Tuesday,

5つ星のうち1の評価

AVOID AVOID AVOID

It pains me to even put one star! This company (dare I call it that) is absolute shambles! They have “stock” on there website they don’t even have! If they do have it and you get it sent to you, you’ll be lucky if it’s alive! even when you’ve proven to them that the fish aren’t alive, they want you to dissect them and even after you done that they offer you a discount code! ARE YOU HAVING A LAUGH!!! They are a bunch of useless cowboys! AVOID THIS COWBOYS! THEY WILL SCAM YOU!! TAKE MY ADVICE AND AVOID LIKE THE PLAGUE! You will thank me!!

2023年12月2日
自発的なレビュー
5つ星のうち1の評価

In Stock - not

The site shows that everything is available multiple supplies of even hard to get fish. Sent a few messages to try find out if gobies were in stock and trying to get an actual answer was like pulling teeth. I’m glad I didn’t order as I’m not convinced any gobies that I wanted were actually available. Keep this in mind when considering ordering. As you can see from response below, very unprofessional. He could reply to messages on Tuesday not not send a simple list out. Point is don’t advertise livestock as ‘in stock’ when they clearly aren’t! This is false advertising.

2023年8月22日
自発的なレビュー
Marine World Aquatics ロゴ

Marine World Aquatics からの回答

Great Review Thanks,
Only day we have had off in 7 yrs which fell on my sons 11th birthday, Even thou shop closed on wednesday we still at shop packing for online orders & posting.
This was only day ive done orders on Tuesday to give my son the only present he wanted to spend day with his dad on is birthday.
This customer was insistent that i sent her live lists of stock for availability, as i explained livelist gone out for this week subscribe to news letter and you will receive livelist of availability for future weeks.
No were in the world can house that much stock and clearly tells you this on website that due to nature of items we try obtain within 30 days.
The website is not live availability this why lists get sent, and we selling qty items at less than 90% of online like for like retailers but as the customer demanded these with poor attitude, I was persistent no one was going spoil my sons day.
Thankyou for your feedback The customer always comes first, Sorry but in this case you dont.

5つ星のうち5の評価

Just started our journey into marine…

Just started our journey into marine and I’m so glad we found Marine World Aquatics. We were very undecided and it was only something we were partially interested in however visiting the shop and the atmosphere with Paul and the customers was so great it was a no brainer. Paul went above and beyond to source us all our equipment to get our tank up and running and gave us an immense amount of knowledge and advice too. He is more than accommodating to whatever need you have and his live stock speaks for itself, healthy, happy and simply stunning. Our tank looks amazing already even though we are only beginners and we are completely in love with the hobby now! It’s all down to the help we’ve received from marine world aquatics and we are extremely grateful! He really
is the most reasonably priced, genuine and helpful and the best in the game by far. We most definitely wouldn’t go anywhere else and can’t wait to continue purchasing the amazing livestock from Marine World.

2023年8月10日
自発的なレビュー
Marine World Aquatics ロゴ

Marine World Aquatics からの回答

Thank you for taking the time to share your feedback with us.

5つ星のうち5の評価

Just starting out with my salt water…

Just starting out with my salt water aquarium and Paul has been fantastic. Really knowledgeable and really helpful. He’s gone above and beyond in getting us the pipe fish we wanted and all our corals at a great price. Picked up three more corals yesterday that he sourced knowing they would be perfect for my sea horses . So far so good

2023年8月9日
自発的なレビュー
Marine World Aquatics ロゴ

Marine World Aquatics からの回答

Thank you for taking the time to share your feedback with us.

5つ星のうち1の評価

Infected Fish

Fish arrived and appeared ok if not a little subdued which I put down to the stress coat. Followed the introduction instructions to the letter, however, it appears the fish was infected and has now (6 days later) wiped out most of my tank. It now also appears to be on its way out. So a £105 fish has cost me a total of around £700 so far. I will never buy mail order again !!!

2023年8月9日
自発的なレビュー
Marine World Aquatics ロゴ

Marine World Aquatics からの回答

Hi Neil,
Sorry to here this but I assure you that the fish was totally in A1 condition,
We buy are fish from well known suppliers and they are 100% in great health from dispatch.
Not only checked by fish house but checked by myself,.
It sad to only here of this issue and no evidence as been provided. I have only received this trustpillot popup today on you posting this one star review,
If you could kindly forward some photo evidence
So we address this with ourselves & fish house.
Regards
Marine World Aquatics

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