Another fantastic delivery, really well packaged, with cardboard and poly box, foil wrap and heat pack! Every fish and invert purchased has settled in and doing great. Were very helpful on the... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Another 1st class delivery of cleanup crew and frags, I'm never disappointed with marine world aquatics, always well packed and heat pack still warm,all critters in perfect health and condition,I high... もっと見る
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Online service was easy to use and corals are exactly what I wanted. Service was very quick as I ordered on the Tuesday evening and was delivered to Scotland Thursday afternoon. All packaged very wel... もっと見る
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Ordered 5 strawberry crabs. 2 came near enough instantly which were packed perfect no issues. Waited about 3 weeks for the other 3 strawberry crabs, these were posted in -3 degree temperature an... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
At Marine World Aquatics we stock range of salt water reef aquarium dry goods fish and corals for all reefers. We are the UK's no 1 leading aquatics retailer.
連絡先
Buttershaw Lane , BD6 2DD, Bradford, 英国
- 01874 416425
- info@marine-world.co.uk
- www.marine-world.co.uk
4.4
優良
471件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 72％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy transaction and delivery
Delivery arrived, all live stock in good condition and very well packed. Thank you
2026年2月5日
自発的なレビュー
Marine World Aquatics からの回答
Thank you for the lovely feedback! We’re really happy to hear everything arrived safely and well packed. Enjoy your new livestock, and thanks for choosing us 😊
Can I just say the company is great the…
Can I just say the company is great the delivery service isn’t there fault it’s out of there control I’ve had doa but the owner has replaced the livestock that didn’t make it so thank you an it hasn’t put me off I would order from him again I’ve had some beautiful fish an anemones off them
2026年2月6日
自発的なレビュー
Marine World Aquatics からの回答
Thank you so much for taking the time to leave such a detailed and fair review. We really appreciate your understanding regarding the delivery service, and we’re glad we could resolve the DOA for you. Customer satisfaction and livestock welfare are extremely important to us, so it means a lot to hear that it hasn’t put you off and that you’ve been happy with the fish and anemones you’ve received. Thanks again for your support—we’d be happy to help you again anytime 😊
Took around 3 weeks as wasn't in stock…
Took around 3 weeks as wasn't in stock but puffer came alive and well 👌
2026年2月5日
自発的なレビュー
Marine World Aquatics からの回答
Thanks for your patience! Sorry about the wait due to stock, but we’re glad to hear the puffer arrived alive and well 👌
Service was good
Service was good. My item was well packed my clean up crew all alive and well thank you
2026年2月5日
自発的なレビュー
Marine World Aquatics からの回答
Thank you so much! We’re really happy to hear the service met your expectations and that your clean-up crew arrived alive and well 😊
Stop the killing don't use
Everything, dead fish, hidden costs, poor service, bad attittude I've had 2 deliveries one wasn't what I ordered and died shortly after arrival, the other was dead on arrival and told I need to pay another £25 postage to use my credit code ,which I don't have but I can't get a refund either. Very poor, don't use them they kill fish.
2026年2月2日
自発的なレビュー
Marine World Aquatics からの回答
We’re genuinely sorry to hear about your experience and understand how disappointing it is to receive fish in poor condition. All stock is pre-checked prior to dispatch, and this is never the outcome we want for any customer.
Live fish deliveries are handled with care, and any issues on arrival are taken seriously. When a problem is reported within the required timeframe and with the necessary information, we offer replacement credit in line with our terms and conditions. As clearly stated, postage costs are not covered.
We strongly disagree with the suggestion that we “kill fish.” While issues can occasionally occur during transit, we have procedures in place to support customers when this happens.
We are sorry for your loss. Credit was issued in accordance with our terms and conditions. However, we cannot accept abusive or threatening behaviour toward our staff.
Excellent Products.
Excellent Products.
Shipped quickly, packaged extremely well. Cannot fault at all, will definitely purchase from Marine World again.
2026年1月30日
自発的なレビュー
Marine World Aquatics からの回答
Thanks a lot for the great review! We’re delighted everything arrived quickly and in perfect condition. Your support means a lot to us, and we look forward to your next order with Marine World.
Looks too good to be true ? Because it is
Marine fish and inverts ordered 19th Jan 2026 items were shown as in stock and plenty available and placed order, received email 4 days later saying there would be a delay. Livestock arrived after email notification the day before , boxed well but no heat packs water packs smelt like rotten fish and fish amd inverts all seemed dead placed them in the bags and acclimatised ...still dead,took them out to get a clear picture of them still in the bags ....dead . Called the number after emailing them 5 separate photos of the dead livestock ,and was told I was probably another scammed and I was lying about the lack of heat packs even though I was on the phone and offered to video all packaging...They will come back to life if I follow the instructions I font know what I'm talking about he has 27 years experience ....but they are dead ....then put them in the polystyrene box and mix in your water if they are still dead cut off the tails and take another picture he then told me I was not listening and if I don't follow his instructions amongst other derogatory remarks about my person and hung up ....Will I ve foing business with them ever again ? No
Have I raised a complaint with my card issuer? Yes
2026年1月29日
自発的なレビュー
Not good first impression
Well, first time ordering and not very impressed. Made an order, £135, heard nothing. Contacted them a week later asking if order had been shipped. Within a couple of hours PayPal emailed stating I had a full refund - out of stock. What if I hadn’t of sent that email! Not a single, personal email to me, and I’m quite a big spender, never mind - their loss.
2026年1月25日
自発的なレビュー
Marine World Aquatics からの回答
Thank you for the feedback. The team is doing their best, and we’ll continue to improve.
Package arrived well wrapped and all…
Package arrived well wrapped and all seem healty
2026年1月22日
自発的なレビュー
Marine World Aquatics からの回答
Thank you for letting me know! I’m really happy to hear the package arrived safely and everything looks healthy
A very good Aquatics shop
A very good Aquatics shop , the fish are well packaged and the carriers they use are also good in handling the fish by keeping me up to date when delivery will be . The fish are in fantastic condition can't ask for anything better . Brilliant .
2026年1月22日
自発的なレビュー
Marine World Aquatics からの回答
Thank you so much for the fantastic feedback! We’re really pleased to hear you’re happy with the packaging, delivery updates, and—most importantly—the condition of the fish. Your kind words mean a lot to the whole team, and we truly appreciate you taking the time to share your experience. Enjoy your new fish, and we hope to see you again soon! 🐟✨
Healthy snails
I order 4 different types of snails. They are all healthy and look great. The box was packed well with heat pack. I will order from this shop again.
2026年1月17日
自発的なレビュー
Marine World Aquatics からの回答
Thank you so much for your kind review! We’re thrilled to hear that all four types of snails arrived healthy and that you were happy with the packaging and heat pack. Your support truly means a lot to us, and we look forward to serving you again in the future!
Good comms
Good comms, delivered when expected Jellyfish arrived in good condition. Thank you. Postage could be lowered a fraction please. ;(for o.a. P’s)
2026年1月8日
自発的なレビュー
Marine World Aquatics からの回答
Thank you
Top service
Top service, ordered with them online a few times and everything arrived well packaged and on time.
Brilliant quality and service and will use again.
2025年12月19日
自発的なレビュー
Marine World Aquatics からの回答
Thank you for your positive feedback. We are pleased to hear that your orders arrived promptly and were well packaged, and that you were satisfied with the quality of our products and service. We appreciate your continued support and look forward to assisting you again in the future.
Great service and price.
Great service and price.
Fish arrived very well packaged and in a timely fashion. One clown fish didn't travel so well but made a full recovery, good communication from marine world aquatics during the whole process. Will definitely use again
2025年12月18日
自発的なレビュー
Marine World Aquatics からの回答
Thank you so much for the kind review! We’re really glad to hear the fish arrived well and that the clownfish made a full recovery. We appreciate your understanding and are happy our team could keep you informed throughout the process. Thanks again for choosing Marine World Aquatics we look forward to serving you again in the future!
Ordered from this company before and…
Ordered from this company before and again fish arrived on time and in perfect condition.
Will order from them again definitely.
2025年12月18日
自発的なレビュー
Marine World Aquatics からの回答
Thank you so much for your continued support! We’re really happy to hear that your fish arrived on time and in perfect condition again. We truly appreciate your trust in us and look forward to serving you again in the future.
Merry Christmas🎄
please go somewhere else
this is by far the worst aquatic centre in the uk, they will take your money and wont deliver the fish or whatever you ordered
2025年12月9日
自発的なレビュー
First time ordering from this company…
First time ordering from this company was quick and easy to make the order delivery was fast. Fish arrived alive and healthy. Great Service all round👍
2025年12月12日
自発的なレビュー
Marine World Aquatics からの回答
Thank you for your great feedback! We’re really pleased to hear your first order was quick and easy, the delivery was fast, and your fish arrived healthy. We truly appreciate your support and look forward to serving you again 👍
A good first experience.
A good first experience.
Happy with the products provided and the timeframe in which they came.
2025年12月12日
自発的なレビュー
Marine World Aquatics からの回答
Thank you so much for the positive feedback! We’re really glad to hear your first experience went well and that you were happy with both the products and the delivery timeframe. If you ever need anything else, we’re here to help!
"Paul" is rude and condescending.
"Paul" is rude and condescending.
This is my third or fourth order from this company, and the service was always excellent--until it wasn't. I ordered live invertebrates, some in one bag arrived alive, and two that were in a separate bag were dead. I called the number on the box, as instructed, and "Paul" immediately threw up "terms and conditions" about an order that arrived today and I suppose shipped today as well, claiming that because I hadn't opened it within one hour of its arrival, any claim I would have was null and void. That's not what bothered me--the items weren't that expensive--what I cannot abide is the way he spoke to me and the obnoxious, defensive behavior illustrative of a very bad customer-service attitude. I am a science teacher with two master's degrees and 40 years of marine aquarium experience--it's not my first rodeo; however, this guy was so defensive and disingenuous over the phone that I was thoroughly disgusted. He obviously cares nothing about customer service or the fact that something may have gone wrong with shipping or his livestock (the water was cold, despite there being a heat pack in the box that was still warm). I've never been spoken to in such an impatient, defensive manner over a simple matter of dead shrimp. It was so unnecessary. Despite the positive past experiences with this company, I can't see myself ever doing business with "Paul" again. I am very dissatisfied, and I believe he should evaluate how he speaks to his customers, including former customers.
2025年11月20日
Marine World Aquatics からの回答
Thank you for your feedback. We are genuinely sorry to hear that your recent experience left you dissatisfied. However, we also want to clarify the sequence of events to ensure accuracy and transparency.
Your order was delivered at approximately 1:40 pm, and we did not receive your call until around 6:30 pm about five hours later. When I asked about the time gap and the condition of the items during that period, the conversation you became very tense, and it was difficult to explain our DOA terms and conditions, which all customers agree to at the time of purchase. I also requested photos so that we could properly assess the issue, but it was challenging to continue because I was repeatedly spoken over.
I understand that you are a teacher, and I respect your profession; however, I felt the manner in which I was addressed was disrespectful, and no staff member should be spoken to that way. I acknowledge that I reacted, and I regret if my tone came across as unprofessional, but respectful communication must go both ways. We are here to help never to be mistreated.
I have worked very hard to turn my passion for this hobby into a business, and I always aim to provide the best livestock and prices possible. It was disappointing to see multiple negative reviews posted about the same order, which felt excessive and harmful, especially in my 26 years of experience.
Our DOA policy is in place to protect both the customer and the business. As stated in our terms, we must be notified within timeframe of delivery, and photos must be provided within four hours so that we can investigate and resolve any issues promptly.
But it was very challenging when you shouting at me down phone about you are teacher and you don’t get home till 6.30pm, and refusing to send photo evidence are hands tied.
We appreciate your previous orders and your support, and we truly regret that this situation escalated the way it did.
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