Matthew's Foods Online Oriental Supermarket ロゎ
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Matthew's Foods Online Oriental Supermarket レビュヌ 

359
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TrustScore 5段階評䟡の5

4.8

アゞア食料品店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Matthew's in Kilmarnock offers a wide range of Asian food you won't find at the supermarket. I especially love the huge noodle selection they have. They sell all sorts of different flavours and... もっず芋る

5぀星のうち4の評䟡

The product was packed very professionally making sure the glass bottle didn’t break. I would however advise to change the courier partner from Royal Mail since they don’t call. Otherwise the service... もっず芋る

5぀星のうち5の評䟡

Mathew’s is good at keeping customers informed of their order . They were waiting on something I ordered and asked if I was willing to wait an extra day or receive two deliveries. I’ve shopped several... もっず芋る

5぀星のうち5の評䟡

Just received my 2nd order and feeling extremely happy. Delivery was on time, all items were perfectly wrapped (excellent method and materials used for packing). Condition of each product were superb... もっず芋る

䌁業情報

  1. アゞア食料品店
  2. 仕出し飲食料品の提䟛業者
  3. 䞭囜系スヌパヌマヌケット
  4. 韓囜食材店
  5. スヌパヌマヌケット
  6. 卞売食品店

圓該䌁業による蚘述

U.K.'s largest Oriental supermarket chain with 6 branches across the country: Glasgow(Headquarter), Edinburgh, Aberdeen, Dundee, Kirkcaldy & Inverness. Our online shopping platform stocks with 1000+ products of Asian cooking essentials at best value. Shop today for Oriental style of Sauces & Seasoning, Rice & Noodles, Fresh & Dried Ingredients, Snacks & Drinks!

連絡先

4.8

優良

TrustScore 5段階評䟡の5

359件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.8

すべおのレビュヌ

(359)

過去12か月のレビュヌ数: 4件

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5぀星のうち5の評䟡

A great hassle free shopping experience.

A great hassle free shopping experience. Though a few items were not available after placing my order, I was quickly contacted with available options & upon responding, received an acknowledgement, thereafter both my refund was repaid & amended order was very quickly dispatched & delivered by Fedex in good order.
Highly Recommended!! Thank you very much.

2024幎10月16日
5぀星のうち5の評䟡

Very helpful

They didn't have 1 item in but asked if I wanted a subscription BEFORE sending it.
The ingredients are labeled in English too for most items, which is really helpful.
Good experience, would buy again.

2024幎10月7日
5぀星のうち5の評䟡

Great Asian Market

My third time ordering from Mathews Foods and again the service was excellent. Some items were not in stock and this was quickly communicated and good alternatives offered. Delivery was prompt and items securely packaged.
Wide variety of products from Asian countries makes ordering a selection of flavours to prepare meals with easy and convenient. Keep up the good work.

2024幎9月23日
5぀星のうち1の評䟡

First time ordering and missed the


First time ordering and missed the delivery from Fedex as the delivery notification cane through after they tried to deliver!
Today I have sent a third Email to the supplier after many attempts to contact yhe courier.
Still no reply from either?

2024幎9月8日
Matthew's Foods Online Oriental Supermarket ロゎ

Matthew's Foods Online Oriental Supermarket からの回答

Dear Paul,

Please accept our sincere apology for the inconvenience caused. We understand your order was made on Sept 8th evening, we have despatched the order the next day afternoon followed with a shipment confirmation email sent to you. Unfortunately FedEx was unable to deliver the parcel on Sept 10th due to no safe place to leave the parcel and there wasn’t any update on the tracking ever since.

For some reason, your emails to us have fallen into the junk mail and we have reported this issue to our technical team to ensure this situation would never happen again. We totally understand the frustration and we are very sorry with the experience you have been through. Customer satisfaction is our first priority and we assure we will make things right.

We will contact FedEx first thing on Monday morning and urge for redelivery ASAP. We have been working with FedEx for quite a long time and they have been relatively reliable. We are looking into this and we will get in touch again once we have any update.

We appreciate your understanding and we’re grateful for your feedback so we can work to prevent this from happening again. 

Regards,
Matthew’s Foods Online Team

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