Maui Jim レビュー 

Wow! I sent my sunglasses back, as I had broken an arm and they came back within one week, looking like brand new. Amazing brand and amazing service. I will never go anywhere else. Brilliant and thank you, Maui Jim.

Je tiens à remercier le service après-vente Maui Jim pour son efficacité exemplaire.
J'ai envoyé mes lunettes(pb de branche cassée) un mardi et les ai reçues dès le samedi. Non seulement la réparation a été prise en charge rapidement, mais Maui Jim a procédé à un échange par une paire neuve
La communication avec les équipes a été irréprochable : réactivité, professionnalisme et suivi efficace. En tant que client, je suis plus que satisfait. Je ne peux pas non plus passer sous silence la qualité du packaging ainsi que les accessoires fournis, qui témoignent du soin apporté à l'expérience client.
Et la cerise sur le gâteau : tout cela a été réalisé gratuitement.
Franchement, très fort. Aujourd'hui, c'est ce type de service qui fait véritablement la différence dans le commerce. J'étais déjà pleinement satisfait de ces lunettes, mais cette expérience renforce encore davantage ma confiance. Je resterai assurément un client fidèle!

I love these glasses and have bought nine pairs over the last couple years to leave at different houses or in different cars. This will be my last pair as the customer service is just horrible. About 7 months ago I bought a pair pair of the Maui Jim's that I always buy which are the makaha's. The actual lens pulled out of the frame and I believe this was a manufacturer defect. However, when I went to ask customer service if they could please replace them. They tried to charge me new lenses. I told them the lenses were fine. The issue was the manufacturing on the frame and the lenses and they refused to do it. So when they say they have a warranty, please don't believe them and customer service is not helpful at all. It's too bad because when you're spending $300 for a pair of sunglasses and you've bought nine pairs today and they can clearly look that up, you would think they'd bend over backwards to try to keep you as a loyal customer but not in my case.

I will only Buy Maui Jim Glasses. Besides quality the customer service is fantastic. My current pair is over 10 years old and when the temple sleeve breaks, I just send it back and they repair it for me, usually free. Great quick customer phone service also. This is one great professional Company.

They refuse a refund. Poor service/customer service.

I sent my glasses in to replace the lenses, paid for the replacement, and they came back with a scratch on the lens. I asked for a refund rather than a repair free of charge as I will be away on vacation for several months. I also live out of country and don’t have time to wait for the repair and shipping back and forth again.
Very disappointed.

I paid the best part of a £1000 for vari vocal sunglasses and in less than a year I have traces of light in my vision, sent back and am told it's "probably scratched lenses* I can have new lenses for £500. Stick your sunglasses where the sun don't shine. Back to Raybans for me.

I recently ordered a pair of prescription Maui Jim glasses, and the lab's quality control was completely unacceptable. It took three separate attempts and nearly six weeks to get my glasses, causing me to miss out on using them for half the summer.To be clear, my local MyEyeDr. clinic in Mosaic District of Dunn Loring, VA was excellent. They caught the errors during their quality checks before calling me in. The issue rests entirely with the Maui Jim lab:
First attempt: They sent the glasses with absolutely no prescription.
Second attempt: They sent them with the completely wrong prescription in the left eye.
Third attempt: They finally got it right.
For a premium brand with vey high pricing, you expect premium quality control. Waiting six weeks for a lab to figure out a standard prescription is ridiculous. I am incredibly disappointed with Maui Jim.

I have now purchased two pairs of Maui Jim sunglasses, and both broke within normal use. The first time, I was told it was not a manufacturer’s defect and was quoted approximately $400 to replace them. Despite my frustration, I loved the glasses enough to buy a second pair directly from Maui Jim. That pair also broke — and once again, I was told it was not a manufacturer’s defect.
Two pairs. Same outcome. No accountability.
At what point does a pattern of breakage become a product quality issue? I have now spent thousands of dollars on these glasses and have nothing to work with. The warranty and repair process feels designed to protect the company, not the customer. I was a loyal buyer who gave them a second chance, and I deeply regret it.
If you’re considering Maui Jim, know that if your glasses break — even twice — you may be on your own. Save yourself the heartache and the money.

The best of the best. Worth the price. My oldest pair just turned 10, and that is $25/year for the best sunglasses. If you are someone who takes care of your items, invest in a pair of these. Bonus points for not being luxottica.

Sent my 3 year old glasses in for lens replacement after I scratched the film when it dropped on concrete (don’t drop your expensive glasses people). The website is clunky but the customer service was excellent and friendly, in stark contrast to some experiences I’ve had with other companies

I returned my sunglasses to this company and they did a fantastic job replacing one of the arms (which was broken). It only cost me £12 and that included the return of my glasses by courier. Can’t fault them.

This company sucks, read somewhere this company switched hands? Sent glasses in for repair, contacted about 11 times bt different people. Some say heh there done in the mail back to you, some say heh yah we got them here repairing them?, now today g et a text and call them, they haven't even touched them yet. I give up, so freaking pissed. Went and bought Costa Sunglasses, very pleased, brighter and fit tighter on face. Maui Jims lack good fit. Never buying Maui Jim's again. They suck, especially their customer service. Their rated 2.7 what's that tell you. See how long it takes to get my glasses back. What a joke and waste of money.

The quality for such an expensive range of sun glasses is dreadful, the style is good but they just break in a matter of weeks and the customer support isn't there. Don't waste your money on this brand

My wife dropped her favorite Maui Jim sunglasses on rough concrete - scratching both lenses. We got them in Lahaina in 2013. They replaced the lenses, cleaned up the glasses and they are like new. Much appreciated!

You're not going to believe this. I was experiencing dizziness with some Maui Jim sunglasses that I purchased in February 2026. I finally took them into an Optometrist and guess what...one of the lenses was prescription. I called Maui Jim Customer Service and they did everything they could to deflect on the fact that they manufactured the sunglasses and it was their fault. They seriously blamed the retailer. I'm in the process of arguing with them to get the glasses repaired. I can see them charging me and I'll sink another $100 into these glasses. Really, really poor service from a brand that I love. Guess I'm going to go to Oakley.

Second time my $500 MJ's fell apart due to loose screws on the frame. Worst part is that customer service won't send me the screw, nor will they mail the stupid screw to an authorized dealer. They want me to mail in the glasses and pay $15 for the screw. This is horrible customer service.....

I purchased a pair of Maui Jim sunglasses 8 months ago and the lens has mysteriously developed a crack. I sent them back to Maui Jim for repairs, but their warranty does not cover cracked lens. Buyer beware. Maui Jim has great styles of sunglasses, but they do not stand behind their craftsmanship. Very disappointing. They offered a 25% discount after I complained, which I took, but their overpriced glasses should be warrantied when no other damage is present. I do not recommend Maui Jim.

Nous avons acquis deux paires de lunettes Maui Jim, une pour mon épouse, l'autre pour moi-même. Le confort des verres est indéniable mais la fiabilité est à revoir ( pour ma femme, monture qui s'est rapidement cassée par rupture à l'articulation des branches, pour moi-même verre droit fendu ).
Dans le cas de mon épouse, les montures étaient de type souple.Dans mon cas, le fabriquant estime que c'est dû à un choc. Si choc il y a eu , il n'y en a aucune trace visible par un oeil lambda, j'imagine que le fabricant ne ment pas et qu'il a donc dû utiliser un instrument type loupe pour affirmer cela !
Quoi qu'il en soit , et compte tenu du prix très élevé de ces produits, compte tenu de la réputation dont se targue le fabricant, le produit est largement surévaluée par ce manque de fiabilité et cette grande fragilité.

Unfortunately, less than a month after receiving my glasses, the screw came loose and the lens fell out. Given Maui Jim’s reputation for premium quality, I was very disappointed that this happened after only around 20 days of use.

I was also disappointed that a replacement pair was refused despite the glasses being so new, and that only a repair was offered. In addition, I was required to pay the postage costs myself, which added further frustration to what has already been a disappointing experience.

As someone who had always viewed Maui Jim as a high-quality brand, I honestly expected a much better level of customer care and resolution for a product that failed in such a short space of time.

I emailed and contacted Maui Jim co. through their email and through their contact us links. I asked if my MJ-502-02 could be repaired,as when I went on the site and started the process-it said the were discontinued. They told me that yes,they could repair them(the temples and the nose pads would be free,just shipping).
I then proceeded to order the repair and also ordered new lenses.The total was around $95+change. I then shipped them through USPS ground advantage with tracking/insurance as stated to me($12.50). They get the sunglasses and then I receive an email stating the they have exhausted their inventory of parts due to them be discontinued. I told them I asked ahead of time-before sending them in. They offered a 50% discount through their website. I asked for the $12.50 refunded(shipping/insurance) and to not be charged for anything. Then they offered a 75% off.I was also told that they would not be shipped back to me until 5/4/26. The next day I received an email they were shipping them back to me. This company pulled a bait and switch on me in the first place,by telling me that they could repair them and then in the second place,shipping them back to me before I had a chance to order a discounted pair.