Mazuma Accountants レビュー 

Very slow at responding. Can't just pick up the phone - have to submit a form, which goes who knows where

You get what you pay for , it’s cheap but you barely even register as a customer to them. You are just told to message them thru the web app it takes a few days for a generic reply then your query still remains unsolved. I thought a local accountant was a bit too pricey but you get what you pay for , I would avoid this sort of thing at all costs in the future.

Very pushy sales team who get you signed up and don’t care, sales team also don’t know much about book keeping and accountants that should have rang alarm bells

My enquiry was dealt with promptly and professionally and Stephanie was brilliant.

Following on from my review below, Mazuma only completed my request to finalise my self assessment once I left the below review. The assessment was completed and signed by me. Then all of a sudden their “system” for sending them off was “down”. I was promised my self assessment would be submitted by the end of last week. I have contacted the company on multiple occasions to gain confirmation of the submission to no avail.

To put the cherry on the cake, I have over the last 2 weeks requested THREE times for my account to be closed. Not one request via their ticket system has been acknowledged.

DO NOT USE MAZUMA.

Jessica answered all of my questions and was a great help to me.

Replying to Mazumas attempt to justify their awful service.

You got the accounts finished on time only because we hired an external accountant to assist me in answering questions that you should have already known.

You were asking me ridiculous questions without offering any kind of assistance or help, that without my new accountant, would have made the deadline impossible to meet.

Do not for one second try and say that you would have or did get them done on time as you didn't; my new accountant at a cost of over £1000 assisted me to answer all your questions that I wasn't aware of.

To be honest, I wonder if you would have even done my books at all had I not prompted you when I did.

No contact with Mazuma. Terrible service. Paid extra for poor work to be done.

Avoid at all cost to save yourself lots of hassle!!

Mazuma bought my accountant and the experience has been poor with Mazuma, the new company, who my old accountant advised me to use. Documents have to submitted via a portal but you can't tell if they've been read or if your matter is being dealt with. You are left wondering what is going on.
I tried to email to get an answer but no one replied and I needed my return done asap. I only got answers when I submitted a complaint or replied to someone who was trying to upsell me. I then found out emails were going to an old address - they don't review bouncebacks!
I tried to call but you have to try 4 times to actually get through to someone. When I finally did, the people were very helpful and it was only then that I made progress. The return was wrong when I got it - tbc how long it will take for that to be fixed.
So, in summary poor customer communications; terrible website; but nice staff when you can get hold of them.

Oh dear, where to start.

I joined Mazuma after they acquired my previous accountant, TI Accountancy, with whom I had worked for more than 10 years. Initially, things continued relatively smoothly, but after my two main contacts from TI left and everything was fully handed over to the Mazuma team, the experience deteriorated significantly.

One of the biggest changes was losing the ability to communicate directly with a dedicated accountant by email. Documents could still be submitted via the dedicated MazApp email address, which was generally fine and at least allowed me to track what I had sent.

The bigger challenge was communication itself. Any queries or follow-ups had to be raised through their ticketing system rather than normal email conversations. This meant there was no straightforward email trail to track ongoing discussions or easily follow up on responses. In many cases, tickets were either ignored entirely or answered weeks later.

At the beginning, I genuinely tried to make the system work and provided constructive feedback. I suggested that ticket conversations should also generate email copies so clients could properly track discussions and follow up using ticket numbers. I raised this several times and even attended a feedback call, yet nobody followed up or implemented anything.

Another major issue was bookkeeping frequency. With TI Accountancy, my QuickBooks was updated weekly, which was important for managing cash flow and tracking payments. After moving to Mazuma, I was effectively forced onto monthly updates. When I questioned this, I was asked: “Why do you need your books updated once a week?” I even offered to pay extra for weekly updates, but was simply told it was not possible.

On top of that, there were repeated bookkeeping errors month after month — things like salaries not being added or paid invoices not being marked as paid in QuickBooks. I ended up spending a huge amount of time chasing updates and corrections, and even relatively simple fixes could take days.

I am now in my final week with Mazuma across my three companies and honestly look forward to closing this chapter. Unfortunately, even leaving has not been straightforward, as my new accountant has struggled for weeks to get hold of them to arrange a proper handover.

Looking back, I genuinely question the purpose of acquiring another accounting firm only to provide a worse service to its long-standing clients. With everyone effectively on 30 days’ notice, if clients keep leaving — as I am — the investment quickly becomes meaningless.

Lucy is very helpful and thank god for her. However, when I have asked, via the usual Customer Services email address for something simple, like the CH Authentication Code, it took 4 rounds of asking before Lucy stepped in.

Following my friend's recommendation I had a demo done by Leighton and I was positively surprised with the level of knowledge and how enthusiastic Leighton was about the services Mazuma Accountants provide.

Can actually speak to a person to help navigate the new systems, without a 30 minute holding on calls!

Great service, everything on time, all dates are kept, I don't have to worry about anything.

They assist you when you've your queries and their online service is also very flexible for submission of documents and alike...

I spoke to Leighton and he has been amazing. Would 100% recommend

Transition went very smoothly and communication was very helpful with very little disruption to the company,
all personnel have been great.

I no longer have a local representative at Mazuma, so all communication is now handled via phone or email — and unfortunately, it’s been very poor.

I’ve been waiting months for my year-end accounts, with little to no progress or updates. Communication is extremely frustrating; I’m regularly promised call-backs that never happen, and I often have to chase repeatedly just to get a response.

Overall, the service has been disappointing and stressful. Based on my experience, I would not recommend this company.

Great help from Leighton on our call today. His knowledge was great and laid out the blueprint for us to success using the MazApp software.

Thanks to Leighton for the onboarding experience! Made us really feel like we made the right choice after signing up with Amber who was also great! Thanks both.

Spoke with Jess today and she was great. Super friendly and helpful. Thanks so much for going through the mazapp with me.

Please refer to my previous review along with your response. I have now been waiting since 16th March for the latest envelope to be processed. How do you explain such poor service levels?

Repeated errors (month on month) when…
Repeated errors (month on month) when producing monthly management figures. Natalie is great at resolving issues but she shouldn't have to. Pod 3 are a complete waste of time. High turnover of staff perhaps?? Never deal with same person twice. Payroll have their house in order shame about the rest.

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Reply from Mazuma Accountants

Mar 23, 2026
Thanks for your feedback — we’re sorry to hear about your experience.

We can see this is with Haris, and our records show the bookkeeping was uploaded on 17/03/26. However, we understand you’ve since advised you’re unable to view this, and this is being looked into as a priority.

We take your feedback seriously and are here to help. Please feel free to contact us directly via our ticketing system so we can resolve this for you.