metaspins.com レビュー 

metaspins.com からの回答

2026年2月17日

Hallo H,

wir nehmen das Thema verantwortungsvolles Spielen sehr ernst und haben Ihren Fall sorgfältig geprüft.

Zunächst möchten wir klarstellen, dass Metaspins unter einer eigenen, unabhängigen Lizenz operiert und nicht zu den von Ihnen genannten Unternehmen (z. B. Dama NV, Galaktika NV oder Allyant Group NV) gehört. Eine automatische Übertragung von Sperren zwischen unterschiedlichen Lizenzinhabern erfolgt daher nicht.

Bezüglich Ihres Kontos bei Metaspins können wir bestätigen, dass Sie sich am 06.12.2025 selbst ausgeschlossen haben. Nach diesem Zeitpunkt wurden keine weiteren Einzahlungen auf Ihrem Konto vorgenommen.

Falls Sie zusätzliche Unterstützung im Bereich verantwortungsvolles Spielen benötigen, können Sie sich beispielsweise bei nationalen Sperrsystemen registrieren oder professionelle Beratungsstellen kontaktieren, die Ihnen weitere Hilfe und Orientierung anbieten.

Wir wünschen Ihnen alles Gute.

MetaSpins Team

metaspins.com からの回答

2026年2月17日

Hi Luke,

Thanks for taking the time to share your experience — we really appreciate it!

We’re glad to hear you’ve noticed improvements and that withdrawals have been smooth for you. Providing reliable payouts and access to strong providers like Pragmatic and Hacksaw is something we continuously work on.

As always, players can choose to deposit with or without a bonus, depending on their preferred wagering structure.

Thanks again for your feedback — we’re happy to have you playing with us!

MetaSpins Team

metaspins.com からの回答

2026年2月17日

Hi Pinkrichsnake,

Thank you for the amazing review — it truly means a lot to us!

We’re glad to hear your withdrawals have been smooth and processed quickly, and that you’ve had a balanced and enjoyable experience overall. That’s exactly what we aim to deliver.

A special thank you for the shout-out to Michael — we’ll make sure your kind words are passed on to him and the VIP team.

We appreciate your trust and look forward to many more great sessions ahead!

MetaSpins Team

metaspins.com からの回答

2025年12月12日

Hi,
Thank you for taking the time to follow up and for providing additional information to help us review the matter more carefully.

We understand how frustrating this experience has been, and we’re sorry that it led to a negative impression.

After reviewing the case, we’d like to clarify a few points. Our checks confirmed that more than one account was registered, which isn’t permitted under our Terms & Conditions. As a result, the duplicate account was closed in line with these rules.

We’d also like to reassure you that:
- No winnings were confiscated on the active account;
- The deposit linked to the closed account was refunded.

The active account was later closed at your own request. All actions taken were in accordance with our Terms, regulatory obligations, and data-protection requirements.

We appreciate you sharing your feedback. If you ever decide to return, we’d be happy to welcome you back and ensure everything is set up correctly from the start. Our support team remains available should you wish to discuss this further.

Kind regards,
Metaspins Team

metaspins.com からの回答

2026年2月17日

Hi,

We’re sorry to read your review. Unfortunately, you did not respond to our request for additional information, so we have not been able to identify any account or specific issue related to your claim.

For clarity, all games on our platform are supplied by licensed providers and run on independently certified RNG systems. Game outcomes are not controlled by us, and we do not use bots of any kind.

If you would like us to look into your experience properly, please reach out to our support team with your username or registered email address. We are always prepared to review any legitimate concerns in detail.

MetaSpins Team

metaspins.com からの回答

2026年2月20日

Hi, HarrisonHart

We take claims like this very seriously and have thoroughly reviewed the details provided.

However, we have not been able to locate any account registered under the email address or reference information shared in your response. Without accurate account details, we are unable to verify the situation you describe.

For clarity, all games on our platform are supplied by licensed providers and operate using independently certified RNG systems. Outcomes are not controlled or manipulated by the casino.

If you have used a different email address or username, please contact our support team directly with the correct details so we can properly investigate your concerns.

MetaSpins Team

metaspins.com からの回答

2026年2月17日

Hi Matt,

Thank you for sharing your feedback. We take all player comments seriously, including those from earlier in the year, as they help us improve.

All games on our platform are provided by licensed suppliers and operate on certified RNG systems — outcomes are not controlled or adjusted in the site’s favour. RTP is calculated over the long term, and short-term results can vary significantly from session to session.

Since October, we’ve continued working on enhancing the player experience, including expanding our higher-RTP options through our Originals section and optimising overall game selection to provide more competitive return rates.

If you’d like us to review your gameplay history or specific sessions, please feel free to reach out to our support team — we’d be happy to look into it.

MetaSpins Team

metaspins.com からの回答

2026年2月17日

Hi Adam,

Thank you so much for your kind words and for being a long-time player with us — we truly appreciate your support!

We’re especially glad to hear that our customer service team has made a positive impression and that your crypto withdrawals have been fast and hassle-free. Providing quick payouts and reliable support is exactly what we aim for.

Thanks again for taking the time to share your experience — we look forward to many more great sessions ahead!

MetaSpins Team

metaspins.com からの回答

2026年2月17日

Hi Leonardo,

We’re sorry to hear that your experience felt disappointing.

We would like to clarify that game outcomes are not influenced by affiliate links, streamers, or individual players. All games on our platform are supplied by licensed providers and operate on independently certified RNG systems. Neither MetaSpins nor any partner can alter or control results.

Streaming content may showcase highlights or bonus sessions, but outcomes are always determined randomly and over the long term reflect the stated RTP. Short-term sessions can vary significantly, and extended losing streaks — while frustrating — can occur within statistical variance.

If you would like us to review your gameplay history in more detail, please feel free to contact our support team with your account information. We are happy to look into it.

MetaSpins Team

metaspins.com からの回答

2025年9月9日

Dear Crypton,

We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We’d like to clarify a few important points for you and for others reading this.

All of our games are provided by licensed suppliers and powered by certified Random Number Generators (RNGs). This ensures every spin is completely random and cannot be influenced by us or any other party. While it can sometimes feel unusual to see repeated outcomes or experience losing streaks, these are natural results of true randomness.

We also want to address your concern about “bots.” Please rest assured that all wins shown in the community are from real players. We do not and will never use bots to simulate activity. Fair play and transparency are fundamental to our operation, and we take such matters very seriously.

We understand how disappointing it can feel when luck doesn’t go your way, and we encourage you to reach out to our support team if you’d like us to review your gameplay in more detail.

Thank you again for your feedback. We remain committed to providing a safe, fair, and enjoyable experience for all of our players.

Metaspins Team

metaspins.com からの回答

2026年2月17日

Hi Jason,

Thank you for updating your review — we really appreciate you taking the time to reflect the resolution.

We understand how frustrating minimum deposit requirements can feel, especially if you’re used to different limits elsewhere. These limits are displayed before confirming a transaction, but we always aim to handle situations fairly if something isn’t clear.

We’re glad we were able to resolve the issue quickly and credit the funds back to your account. Your feedback helps us improve how we communicate these details moving forward.

Thanks again for giving us the opportunity to make it right.

MetaSpins Team

metaspins.com からの回答

2026年2月17日

Hi Ivan,

Thank you for the 5-star review — we really appreciate it!

We’re glad to hear that deposits and withdrawals have been smooth and that you’re enjoying your time on the platform. We’re always working to keep the experience seamless and engaging for our players.

Thanks again for your support, and we look forward to seeing you back at MetaSpins!

MetaSpins Team

metaspins.com からの回答

2026年2月17日

Hi Dmytro,

Thank you for the detailed and thoughtful review — we really appreciate you taking the time to share both the positives and your suggestions.

We’re glad you’re enjoying the overall game selection and smooth gameplay. Your feedback regarding the live dealer section is especially valuable. Expanding table variety and introducing more unique or themed experiences is something we continuously evaluate as we develop the platform further.

Constructive insights like yours help us prioritize future improvements, so thank you again for sharing them.

We look forward to welcoming you back for more sessions!

MetaSpins Team

metaspins.com からの回答

2026年2月17日

Hi Thomas,

We’re sorry to hear that your experience has been frustrating.

We would like to clarify that game outcomes are not influenced by streamers, affiliates, or the platform itself. All games available on MetaSpins are provided by licensed suppliers and operate using independently certified RNG systems. Results cannot be adjusted in favour of the house or any specific player.

RTP is calculated over a very large number of rounds, and individual sessions — even extended ones — can vary significantly from the theoretical return. While this can understandably feel discouraging, it does not indicate manipulation.

We also take player feedback seriously and continuously work on improving our offering. As part of this, we have introduced a dedicated Originals section featuring games with higher RTP standards, giving players more choice and transparency when selecting titles.

If you would like us to review your gameplay history in detail, please contact our support team with your account information and we will gladly investigate further.

MetaSpins Team

metaspins.com からの回答

2026年2月17日

Hi Andy,

Thank you for the 5-star review — we’re really glad to hear you’ve been having fun on MetaSpins!

We’re especially pleased that you’re enjoying the community and rewards. We always aim to give back to our players through promotions, loyalty benefits, and affiliate partnerships while keeping everything transparent and fair.

Thanks again for sharing your experience — we appreciate your support and look forward to seeing you back on the site!

MetaSpins Team